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 1. Privacy Center
 2. Privacy Policy

 * Our Privacy
   Policy
 * Exercise your
   Rights



PRIVACY POLICY?

Majid Al Futtaim Holding is a limited liability company incorporated in the
Emirate of Dubai, United Arab Emirates. Majid Al Futtaim Holding operates
through various subsidiaries including Majid Al Futtaim Retail, Majid Al Futtaim
Properties, and Majid Al Futtaim Ventures (“Majid Al Futtaim”, “we”, “us”,
“our” ).

This policy describes how Majid Al Futtaim collects, processes uses and
discloses your personal information as a data controller, when you contact us,
use our services or interact with our platforms including websites and mobile
apps (together "Platforms").




WHAT THIS POLICY COVERS?

We are committed to adopting the highest standards when it comes to how we
collect, use and protect your personal information, and have accordingly
developed this privacy policy (the “Policy” ), which:

 * Sets out the types of personal information we collect;
 * Explains how and why we collect and use your personal information
 * Explains when and why we may share personal information within Majid Al
   Futtaim and with other organisations;
 * Explains how we protect the personal information we collect; and
 * Explains the rights and choices you have in relation to your personal
   information

This Policy applies if you use our services (referred to in this Policy as “our
Services”). Using our Services means:

 * Buying / Ordering services or products from any of our subsidiaries over the
   phone, in store, or online
 * Using any of our platforms, including websites (“our Websites”), public Wi-Fi
   networks, or mobile applications ( “our Mobile Apps” ); or
 * Being a member of any of our loyalty schemes (e.g. MyClub)
 * Taking part in our promotions & competitions and registering to receive our
   newsletters and offers

This Policy also applies if you contact us or we contact you about our Services.

PERSONAL INFORMATION WE COLLECT




When you register to our services, we may collect:

 * Your personal details, including your postal and billing addresses, email
   address(es), phone number(s), date of birth, gender, and passport or ID
   number
 * Your account login details, such as your username and the password
   (encrypted) that you have chosen; and
 * Your interests, preferences, income, and other profiling information.

When you shop with us online, browse our Websites, use our Mobile Apps, or
connect to Wi-Fi networks we provide, we may collect:

 * Information about your online purchases (for example: what, when, where you
   ordered / bought and how you paid);
 * Information about your online browsing behaviour on our Websites, Mobile Apps
   and public networks and information about when you click on one of our
   adverts (including those shown on other organisations’ websites);
 * Information about devices you have used to access our Services (including the
   make, model and operating system, IP address, browser type and mobile device
   identifiers); and
 * Information about your precise geolocation.

When you use any of our loyalty program(s) to shop with us, we may collect:

 * Transaction information, including the in-store and online purchases you earn
   points for and how you use your points, coupons, and vouchers within our
   subsidiaries or with other partners.

 

When you contact us or we contact you or you take part in promotions,
competitions, surveys or questionnaires about our Services, we may collect:

 * Personal information you provide about yourself;
 * Details of emails and other digital communications we send to you including
   information about the emails you open and links in them that you click on;
   and
 * Your feedback and contributions to customer surveys and questionnaires.

Other sources of personal information

We may also use personal information from other sources, such as specialist
companies that supply information, online media channels, our partners and
public registers. We may collect the following types of personal information
about you from other sources: contact details, credit history, purchases,
interests, preferences, or other types of publicly available information. This
other personal information helps us to:

 * review and improve the accuracy of the data we hold; and
 * improve and measure the effectiveness of our marketing communications,
   including online advertising.

We may be required by law to collect personal information about you or as a
consequence of any contractual relationship we have with you.

If you choose not to provide your personal information to be used in accordance
with this Policy, you will still be able to visit our Platforms but you may not
be able to access certain options, products or services, and in some cases we
may not be able to fulfill a service you request.

WHY AND HOW WE USE YOUR PERSONAL INFORMATION




Make our Services available to you

We use your personal information to provide the services you have
requested, including:

 * Processing your orders and refunds; and
 * Managing the accounts you hold with us.

This is so we can provide the services to you in line with our contractual
obligations to you.

Personalise your experience

We may use your personal information to personalise the marketing messages we
send to you and to make them more relevant and interesting, as this is in our
legitimate business interests. Where necessary we will obtain your consent
first. We may use your personal information for this purpose in the
following ways:

 * Using your online browsing behaviour as well as your in-store and online
   purchases to help us better understand you as a customer and provide you with
   personalised offers and services;
 * Providing you with relevant marketing communications (including by email,
   post, telephone, SMS, or online advertising), relating to products and
   services we offer, and those of our suppliers and partners. As part of this,
   online advertising may be displayed on Our Websites and on other
   organisations’ websites and online media channels. We may also measure the
   effectiveness of our marketing communications and those of our suppliers and
   partners;
 * To help us to better understand you and provide you with services and
   marketing communications, that are relevant to your interests, we combine
   personal information we collect when you make purchases in-store with
   personal information collected from our Websites, Mobile Apps and other
   sources including the different subsidiaries under Majid Al Futtaim.

Contact and interact with you

We may use your personal information when we communicate with you, in order to:

 * Contact you about our Services, for example by phone, email or post or by
   responding to social media posts that you have directed at us;
 * Manage promotions and competitions you take part in, including those we run
   with our suppliers and partners;
 * Invite you to take part in and manage customer surveys, questionnaires and
   other market research activities carried out by Majid Al Futtaim and by other
   organisations on our behalf

It is in our legitimate business interests that we are able to provide you with
appropriate responses and provide you with notice about our services.

Manage and improve our day-to-day operations

We analyse information about how you use our services to:

 * Manage and improve our Websites and Mobile Apps;
 * Help to develop and improve our product range, services, stores, information
   technology systems, know-how and the way we communicate with you;
 * Detect and prevent fraud or other crime.

It is in our legitimate business interests to use the information provided to us
for this purpose, so we can understand any issues with our services to
improve it.

SHARING PERSONAL INFORMATION




We may share your personal information with third parties under the following
circumstances:

Majid Al Futtaim Subsidiaries

We may share the personal information collected by any of our subsidiaries with
our other subsidiaries for the purposes listed above.

Retail Partners

We may share your personal information with other companies that sell products
through our Services ("Retail Partners"). We only share personal information
that enables our Retail Partners to provide their services. For example, when
you shop online or in-store we will give the relevant Retail Partner your name,
contact details, and address so that they can deliver your items.

Service Providers

We work with carefully selected Service Providers that carry out certain
functions on our behalf. These include, for example, companies that help us with
technology services, storing and combining data, processing payments and
delivering orders. We only share personal information that enables our Service
Providers to provide their services.

Some of the Service Providers we work with operate online media channels, and
they place relevant online advertising for our products and services, as well as
those of our suppliers and our Retail Partners, on those online media channels
on our behalf. For example, you may see an advert for our products and services
when you use a particular social media site.

SHARING PERSONAL INFORMATION WITH OTHER ORGANISATIONS




We may share personal information with other organisations in the following
circumstances:

 * if any applicable law or a public authority says we must share the personal
   information;
 * if we need to share personal information in order to establish, exercise or
   defend our legal rights (this includes providing personal information to
   others for the purposes of preventing fraud and reducing credit risk);
 * to an organisation we sell or transfer (or enter into negotiations to sell or
   transfer) any of our businesses or any of our rights or obligations under any
   agreement we may have with you to. If the transfer or sale goes ahead, the
   organisation receiving your personal information can use your personal
   information in the same way as us
 * to any other successors in title to our business; or
 * to anyone to whom we transfer or may transfer our rights and duties under our
   agreement with you.

TRANSFER OF YOUR PERSONAL INFORMATION




Your personal information may be transferred to, stored, and processed in a
country that is different from your country of residence or our country of
incorporation. In any case, we have put in place appropriate safeguards in
accordance with applicable legal requirements to ensure that your data is
adequately protected.

In the event your personal information is transferred to a foreign jurisdiction,
it may be subject to the laws of that jurisdiction and we may be required to
disclose it to the courts, law enforcement or governmental authorities in those
jurisdictions but we will only do so where required by applicable laws.

HOW WE PROTECT PERSONAL INFORMATION




We maintain physical, technical, and organisational safeguards to secure your
personal information from unauthorized access, use, alteration and destruction.
However, no internet-based site can be 100% secure and we cannot be held
responsible for unauthorised or unintended access that is beyond our control.

SOCIAL MEDIA




We operate channels, pages and accounts on some social media sites to inform,
assist and engage with customers. We monitor and record comments and posts made
on these channels about us so that we can improve our services.

Majid Al Futtaim is not responsible for any information posted on those sites
other than information we have posted ourselves. We do not endorse the social
media sites themselves or any information posted on them by third parties.

RETENTION




We keep records for as long as required to a) manage purchases, bookings,
memberships and provide the other relevant products or services anticipated by
this Privacy Policy, including keeping you up-to-date with our marketing b)
personalise the products, services and communications with you c) comply with
the applicable record retention legal requirements. When deciding how long to
keep your personal information after our relationship with you has ended, we
take into account our legal obligations and regulators' expectations.

If you wish to request that we no longer use your information to provide you
services, please submit your request via our Privacy Webform

However, we will retain and use your registration information as necessary to
comply with our legal obligations, resolve disputes, and enforce our agreements.

MARKETING COMMUNICATIONS




All marketing communications we send to you will provide you with a way to
withdraw your consent to future marketing. If you no longer wish to receive
promotional materials you may opt-out from receiving these communications or
change your account settings, this will remove you from marketing lists.

Please note that if you unsubscribe from marketing communications you will still
receive operational and service messages from us regarding the services or
products you bought from us and responses to enquiries made to us, and that we
may hold your details on a suppression list so we don't send you marketing
communications in the future.

COOKIES AND SIMILAR TECHNOLOGIES




We use cookies and similar technologies, such as tags and pixels (“Cookies”), to
personalise and improve your customer experience as you use our Websites and
Mobile Apps and to provide you with relevant online advertising. Cookies are
small data files that allow a website or Mobile App to collect and store a range
of data on your desktop computer, laptop or mobile device.

Cookies help us to provide important features and functionality on our Websites
and Mobile Apps, and we use them to improve your customer experience. For
example, we use Cookies to do the following:

Improve the way our Websites and Mobile Apps work

Cookies allow us to improve the way our Websites and Mobile Apps work so that we
can personalise your experience and allow you to use many of their useful
features. For example, we use Cookies so we can remember your preferences and
the contents of your shopping basket when you return to our Websites and
Mobile Apps.

Improve the performance of our Websites and Mobile Apps

Cookies can help us to understand how our Websites and Mobile Apps are being
used, for example, by telling us if you get an error messages as you browse.
These Cookies collect data that is mostly aggregated and anonymous.

Deliver relevant online advertising

We use Cookies to help us deliver online advertising that we believe is most
relevant to you on our Websites and other organisations’ websites.

Cookies used for this purpose are often placed on our Websites by other
organisations, and always with our permission. These Cookies may collect
information about your online behaviour, such as your IP address, the website
you arrived from and information about your purchase history or the content of
your shopping basket. This means that you may see our adverts on our Websites
and on other organisations’ websites. You may also see adverts for other
organisations on our Websites.

To help us to deliver online advertising that is relevant to you, we may also
combine data we collect through Cookies in the browser of your desktop computer
or other devices with other data that we have collected (e.g. Loyalty program).

Measuring the effectiveness of our marketing communications, including
online advertising

Cookies can tell us if you have seen a specific advert, and how long it has been
since you have seen it. This information allows us to measure the effectiveness
of our online advertising campaigns and control the number of times you are
shown an advert.

We also use Cookies to measure the effectiveness of our marketing
communications, for example by telling us if you have opened a marketing email
that we have sent you.

Your choices when it comes to Cookies

You can use your browser settings to accept or reject new Cookies and to delete
existing Cookies. You can also set your browser to notify you each time new
Cookies are placed on your computer or other device.

If you choose to disable some or all Cookies, you may not be able to make full
use of our platforms. For example, you may not be able to add items to your
shopping basket, proceed to checkout, or use some of our products and services
that require you to sign in.

Once you have given us your consent to the use of cookies, we shall store
cookies on your computer or device. If you wish to withdraw your consent at any
time, you will need to delete our cookies using your internet browser settings.

AGGREGATE DATA, DATA ANALYTICS AND SOCIAL MEDIA FUNCTIONALITY




We may aggregate personal information and remove any identifying elements in
order to analyse patterns and improve our marketing and promotional efforts, to
analyse Platform use, to improve our content and product offerings, and to
customize our Platforms’ content, layout, products and services, and we may
appoint third parties to do this on our behalf, as set out above.

We gather certain usage information like the number and frequency of visitors to
our Platforms. This information may include which webpage you just came from,
which webpage you next go to, what browser you are using, your device and your
IP address. We only use such data in the aggregate. This collective data helps
us to determine how much our customers use parts of our Platforms, and do
research on our users’ demographics, interests, and behaviour to better
understand and serve you.

If you use buttons on our Platforms linked to social media or similar sites (for
example "Like" and/or "Share" buttons), content from our Platforms may be sent
back to that other website or service and, depending on your privacy settings,
may be privately or publicly visible (for example to friends, followers, or
generally to anyone who has access to your profile page).

YOUR RIGHTS




You have the right to see or access the personal information we hold about you,
by submitting your request via our Privacy Webform 

In addition, you have certain rights regarding your personal information,
subject to local law. These include the following rights to:

 * rectify the information we hold about you;
 * erase your personal information;
 * restrict our use of your personal information;
 * object to our use of your personal information;
 * withdraw any consents you have provided for our use of your personal
   information;
 * receive your personal information in a usable electronic format and transmit
   it to a third party (right to data portability); and
 * lodge a complaint with your local data protection authority.

If you would like to discuss or exercise such rights, please contact us at the
details below.

If you are concerned that any of the information we hold about you is incorrect,
or out of date, please write to the address above to report your concerns and we
will take appropriate steps to amend our records.

Please note that we will likely require additional information from you in order
to honour your requests.

PRIVACY CONCERNS

If you have any concerns about our compliance with applicable privacy laws or
this Privacy Policy please contact the Privacy Office, Corporate Compliance
Office, Majid Al Futtaim Management Services, via our Privacy Webform and
selecting request type ‘Contact Privacy Office’. We will endeavour to respond to
your concerns as soon as possible

NOTIFICATION OF CHANGES TO THIS PRIVACY POLICY




We update this Privacy Policy when needed and place updates on our platforms. If
we are going to use your personal information in a manner different from that
stated at the time of collection, we will notify you. All changes will become
effective when posted unless indicated otherwise. Please review this Privacy
Policy periodically for changes.

LINKS




Our Websites or Mobile Apps may contain links to other websites operated by
other organisations that have their own privacy policies. Please make sure you
read the terms and conditions and privacy policy carefully before providing any
personal information on a website as we do not accept any responsibility or
liability for websites of other organisations.

CHILDREN




Our platforms are not directed towards children. If you are providing personal
information for an individual less than 13 years of age, you are providing us
your affirmative parental consent as the legal parent or guardian to collect,
use and process the information of the individual less than 13 years of age,
consistent with this Privacy Policy.