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A refund is coming your way
$(TRACKING_PIXEL)



This is an official O2 email for the account number ending 6694    |   No
pictures? See the email in full 

 



 

Hello Harriet



We’re sorry, we made a mistake in the Contract Information document that we
provided to you when you joined us and told you some incorrect out-of-bundle
costs.



That covers things like SMS, MMS and voice calls outside of your usual
allowance.



As this is our mistake, we’re going to honour the pricing we originally
communicated to you. So, if you use any of the following out-of-bundle services,
we’ll charge you at the prices in the table below until the time you next
upgrade with us.



At that point, you’ll move back to our standard out-of-bundle pricing, which you
can see at o2.co.uk/rates.



Europe Zone (including UK) voice and video calls1  5p per minute  Europe Zone
(including UK) text  Inclusive and then 5p per text  Voicemail2  Inclusive and
then 5p per minute  Europe Zone (including UK)/International picture or video
message  5p per message  Texting abroad from the UK  5p per message 

 1.Europe Zone (including UK) voice calls  
Applies to calls made in the Europe Zone to standard Europe Zone landlines and
all Europe Zone network mobiles. Europe Zone voice calls are inclusive on the
unlimited tariff. Excludes calls to special numbers including 0871, 0870, 070,
07744, 07755 and premium rate calls.  

2.Voicemail  
Inclusive then 5p per minute thereafter except on the unlimited tariffs Europe
Zone voicemail is free.  






The amount you’ve overpaid until now, plus an additional 4% interest, will be
credited to your O2 account within the next 45 days.

There’s nothing you need to do, but please head to your My O2 account to make
sure your contact details are up to date, so we can send important updates
relating to your account in the future.



Thanks,

O2

 

 

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This email is from Telefónica UK Limited, a registered company in England and
Wales. Regarding consumer credit, Telefónica UK Limited is authorised and
regulated by the Financial Conduct Authority.

Registered office: 260 Bath Road, Slough, Berkshire, SL1 4DX. Registered no:
1743099. Please don’t reply to this email.

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