retail.voice-your-views.hsbc.com
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Submitted URL: https://retail.voice-your-views.hsbc.com/cgi-bin/qwebcorporate?idx=TAUJQB&l=mx_sp_pr&rk=A280FE8&Quickstart=2
Effective URL: https://retail.voice-your-views.hsbc.com/cgi-bin/qwebcorporate.dll
Submission: On January 10 via api from US — Scanned from DE
Effective URL: https://retail.voice-your-views.hsbc.com/cgi-bin/qwebcorporate.dll
Submission: On January 10 via api from US — Scanned from DE
Form analysis 1 forms found in the DOM
Name: mainForm — POST /cgi-bin/qwebcorporate.dll
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<legend style="display:none">Active - INPS Mexico Survey</legend>
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<h1 class="visuallyHidden">Active - INPS Mexico Survey: 2</h1>
<!-- BEGIN Q00005A83_text -->
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<div> [not answered] </div>
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<div>Pensando en el servicio que recibes de tu ejecutivo Lusalva Luque-Gamez, ¿qué tan probable es que recomiendes HSBC a familiares o amigos?</div>
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<div>Describe con el mayor detalle posible ¿por qué otorgas esta calificación?</div>
<div><em>Favor de no incluir información personal o de terceros.</em></div>
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<div class="smart-probe-message-source" style="display:none">Tu opinión es muy importante. ¿Nos podrías comentar algo más?</div>
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<div class="smart-probe-message-source" style="display:none">Tu opinión es muy importante. ¿Nos podrías comentar algo más?</div>
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<div>Thinking about the Collections Advisor, what was your main reason for giving this score?</div>
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<td data-columnid="4" data-column-type="answer" data-display-sequence="4" role="presentation"><label for="Q0011F15C_Q0011F15D_A5"><span class="answerText">Active reference to previous discussions</span></label></td>
</tr>
<tr>
<td data-columnid="3" style="height: 28px; width: 26px;" class="ControlCell" role="presentation"><input type="radio" name="Q0011F15C.Q0011F15D" value="5" class="hasOther mcx-is-required" id="Q0011F15C_Q0011F15D_A6"
aria-required="true"></td>
<td data-columnid="4" data-column-type="answer" data-display-sequence="5" class="other" role="presentation"><label for="Q0011F15C_Q0011F15D_A6" id="Q0011F15C_Q0011F15D_A6_label"><span class="answerText">Other, please
specify</span></label><input type="text" name="Q0011F15C.Q0011F15D.other" style="min-width: 100px; width: 50%;" value="" maxlength="255" aria-required="true" class="mcx-is-required"
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</tbody>
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</td>
</tr>
</tbody>
</table>
<!-- End border -->
</div> <!-- Q0011F15C.Q0011F15D -->
<!-- Q0011F15C.Q0011F15D END -->
<!-- BEGIN Q00000184_text -->
<a href="javascript:InqUtils.openWindow('https://www.hsbc.com.mx/content/dam/hsbc/mx/documents/aviso_privacidad.pdf','inq_new','new','toolbar=no,location=no,directories=no,status=no,menubar=no,scrollbars=no,resizable=yes,height=0,width=0');"></a>
<div id="Q00000184_text" class="object">
<a href="javascript:InqUtils.openWindow('https://www.hsbc.com.mx/content/dam/hsbc/mx/documents/aviso_privacidad.pdf','inq_new','new','toolbar=no,location=no,directories=no,status=no,menubar=no,scrollbars=no,resizable=yes,height=0,width=0');"><span class="normal"></span></a><a target="_blank" href="https://www.hsbc.com.mx/content/dam/hsbc/mx/documents/aviso_privacidad.pdf">Aviso de privacidad de HSBC</a>
</div>
<!-- END Q00000184_text -->
<!-- Q0000010C.Q0000010D BEGIN -->
<!-- Question for Q0000010C.Q0000010D -->
<div id="INCLUSION_FLAG_question" data-handle="Q0000010C.Q0000010D" data-auto-answer="1" data-question-tag="INCLUSION_FLAG" class="question-object object alleg-hide " style="display: none;" role="group"
aria-labelledby="INCLUSION_FLAG_questionText">
<div class="questionText" id="INCLUSION_FLAG_questionText">
<div>Propuesta marcada</div>
</div>
<!-- Start border -->
<table style="width: 90%;" cellspacing="0" class="question" role="presentation">
<tbody>
<tr>
<td role="presentation">
<table width="100%" cellspacing="0" role="presentation">
<tbody>
<tr class="alt" id="Q0000010E_answer" data-display-logic-target="true">
<td data-columnid="3" style="height: 28px; width: 26px;" class="ControlCell" role="presentation"><input type="radio" name="Q0000010C.Q0000010D" value="0" id="Q0000010C_Q0000010D_A1"></td>
<td data-columnid="4" data-column-type="answer" data-display-sequence="0" role="presentation"><label for="Q0000010C_Q0000010D_A1"><span class="answerText">Excluir</span></label></td>
</tr>
<tr id="Q0000010F_answer" data-display-logic-target="true">
<td data-columnid="3" style="height: 28px; width: 26px;" class="ControlCell" role="presentation"><input type="radio" name="Q0000010C.Q0000010D" value="1" checked="" id="Q0000010C_Q0000010D_A2"></td>
<td data-columnid="4" data-column-type="answer" data-display-sequence="1" role="presentation"><label for="Q0000010C_Q0000010D_A2"><span class="answerText">Incluir</span></label></td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
<!-- End border -->
</div> <!-- Q0000010C.Q0000010D -->
<!-- Q0000010C.Q0000010D END -->
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<!-- Question for Q000C8A50.Q000C8A51 -->
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<label for="RR_EN">
<div class="questionText">
<div>Recommend Reason: English Translation</div>
</div>
</label>
<textarea name="Q000C8A50.Q000C8A51" id="RR_EN" style="width: 50%; height: 95px" wrap="SOFT"></textarea>
</div> <!-- Q000C8A50.Q000C8A51 -->
<!-- Q000C8A50.Q000C8A51 END -->
<!-- Q000C8A53.Q000C8A54 BEGIN -->
<!-- Question for Q000C8A53.Q000C8A54 -->
<div id="RR_Default_question" data-handle="Q000C8A53.Q000C8A54" data-auto-answer="0" data-question-tag="RR_Default" class="question-object object alleg-hide ">
<label for="RR_Default">
<div class="questionText">
<div>Recommend Reason: Default Translation</div>
</div>
</label>
<textarea name="Q000C8A53.Q000C8A54" id="RR_Default" style="width: 50%; height: 95px" wrap="SOFT"></textarea>
</div> <!-- Q000C8A53.Q000C8A54 -->
<!-- Q000C8A53.Q000C8A54 END -->
<!-- BEGIN Q00119C37_text -->
<div id="Q00119C37_text" class="object" style="visibility: hidden; display: none;"><span class="normal" tabindex="0">
<div>
<div>Esta encuesta es administrada por InMoment, nuestro socio en experiencia del cliente. </div>
<div> </div>
<div>
<div>Recuerda que HSBC no solicita usuarios, claves de acceso o Token por teléfono, e-mail ni SMS.</div>Conoce más en:
<a target="_blank" aria-label="El enlace se abre en otro navegador" title="El enlace se abre en otro navegador" href="https://www.hsbc.com.mx/seguridad">https://www.hsbc.com.mx/seguridad</a>
</div>
</div>
</span></div>
<!-- END Q00119C37_text -->
</div> <!-- #canvas -->
<div class="center bottomNavigation">
<table cellspacing="0" class="navigationContainer" role="presentation">
<tbody>
<tr>
<td role="presentation">
<button class="backButton cleangray" type="button" aria-label="Atrás">< Atrás</button>
<button class="nextButton cleangray" type="button" aria-label="Siguiente">Siguiente ></button>
</td>
</tr>
</tbody>
</table>
<div style="clear: both;"></div>
</div>
</fieldset>
</div> <!-- #survey -->
</div> <!-- #template -->
<input type="hidden" name="pageloadcompleted" value="pageloadcompleted">
</form>Text Content
Active - INPS Mexico Survey survey progress 30 percent * * * * * * * * * * ACTIVE - INPS MEXICO SURVEY: 2 [not answered] Pensando en el servicio que recibes de tu ejecutivo Lusalva Luque-Gamez, ¿qué tan probable es que recomiendes HSBC a familiares o amigos? Nada probable Muy probable 0 1 2 3 4 5 6 7 8 9 10 NPS Category Detractor Pasivo Promotor Describe con el mayor detalle posible ¿por qué otorgas esta calificación? Favor de no incluir información personal o de terceros. Tu opinión es muy importante. ¿Nos podrías comentar algo más? Tu opinión es muy importante. ¿Nos podrías comentar algo más? Thinking about the Collections Advisor, what was your main reason for giving this score? Professionalism and respectful treatment Agent knowledge Empathy and active listening Prompt and precise information Other, please specify Copy of Thinking about the Collections Advisor, what was your main reason for giving this score? Solutions offered Payment options Accessible payment channels Time taken for overall discussion Active reference to previous discussions Other, please specify Aviso de privacidad de HSBC Propuesta marcada Excluir Incluir Recommend Reason: English Translation Recommend Reason: Default Translation Esta encuesta es administrada por InMoment, nuestro socio en experiencia del cliente. Recuerda que HSBC no solicita usuarios, claves de acceso o Token por teléfono, e-mail ni SMS. Conoce más en: https://www.hsbc.com.mx/seguridad < Atrás Siguiente >