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SETTING NEW STANDARDS IN CUSTOMER EXPERIENCE•
INSTANTLY CONNECT WITH YOUR CUSTOMERS AND OUTPERFORM THEIR GROWING EXPECTATIONS
WITH OUR CONVERSATIONAL SOFTWARE.
Get StartedAnnual Report 2021
TRUSTED BY COMPANIES WORLDWIDE
OPTIMIZE THE ENTIRE MOBILE CUSTOMER JOURNEY
Research shows that 86% of customers are willing to pay more for a great
experience. Our software enables you to perfect your customers' experience on
their favorite channels. From the first message to the latest conversion, we've
got you covered, regardless of your industry.
Show Industry Solutions
CREATE PERSONAL EXPERIENCES THAT LAST
1. ENGAGE WITH CUSTOMERS
2. REACH YOUR AUDIENCE
3. AUTOMATE CUSTOMER CONTACT
4. PERSONALIZE YOUR MESSAGE
5. MONETIZE CONVERSATIONS
ENGAGE WITH CUSTOMERS
Make it easy for your customers to get the best service across channels.
Dive In
REACH YOUR AUDIENCE
Connect with customers on any communication channel and expand your reach.
Dive In
AUTOMATE CUSTOMER CONTACT
Empower your customers to get personalized service experiences whenever they
want.
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PERSONALIZE YOUR MESSAGE
Unlock your customer data and automate your mobile marketing.
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MONETIZE CONVERSATIONS
Create commercial opportunities at every conversational touchpoint.
#1 SOFTWARE SUITE FOR CONVERSATIONAL COMMERCE
Founded in 1999
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LATEST ARTICLES
Jul 19, 2022 • Customer Experience
THE VALUE OF ENGAGING WITH CUSTOMERS DURING THE UTILITY CUSTOMER EXPERIENCE
Utility companies interact with their customers on a daily basis. Think about
paying a bill online or answering questions about their usage. There are many
different touchpoints and interactions within the customer journey of utilities,
but how can you engage with your customers on the right moment? That is what you
will discover in our 7 phase customer journey for utilities.
Jul 14, 2022 • Marketing
HOW TO BOOST FAN ENGAGEMENT - A FORMULA 1 HEINEKEN DUTCH GRAND PRIX USE CASE
What’s so great about sports is that it connects all kinds of people. On the
other hand, knowing no two sports fans are alike makes it challenging for sports
organizations to address different fan segments. The organization behind the
Formula 1 Heineken Dutch Grand Prix acknowledged this challenge and didn’t just
pack the CM.com Circuit Zandvoort with their best fans. Instead, they’ve managed
to enhance their fan experience right at their first racing event in 35 years.
What’s more, they keep improving fan engagement year on year. Curious to know
how? We’ll share five insider tips on how the Dutch Grand Prix enhanced its fan
engagement before, during, and after the race.
Jul 05, 2022 • Messaging
HOW TO OPTIMIZE CUSTOMER RELATIONS VIA INSTAGRAM'S DIRECT MESSAGES
Building meaningful relationships with customers is something we all wish to do.
A good customer relationship will increase brand loyalty and, in the long run,
revenue. Instagram is an excellent place to build good customer relations due to
its social nature.
Jun 28, 2022 • Customer Experience
CREATE OUTSTANDING CUSTOMER EXPERIENCES WITH AN INTEGRATED MARKETING & SERVICE
SOLUTION
Consumers are nothing like the consumers of, say, ten years ago. They are more
critical than ever before and have razor-sharp requirements. They expect speed,
convenience, and reassurance right at their fingertips. Meeting these
expectations is quite a challenge. Especially if the marketing and customer
service departments operate independently, these departments need to work
together seamlessly to serve today's consumers best.
Jun 27, 2022
THE BENEFITS OF A2P MESSAGING FOR BUSINESS
Amid the thicket of technology TLAs with 2 in them (B2B, P2P, 2FA,...) is one of
the simplest A2P messaging, or “Application-to-Person”. You may not be familiar
with the acronym, but it’s probably touched your life several times in the last
week alone. Let’s see why A2P remains relevant as a messaging technology today.
Jun 24, 2022 • Trust Center
THE TRUST CENTER: A CLEAR INSIGHT IN SECURITY, PRIVACY, RISK AND COMPLIANCE
WITHIN CM.COM
At CM.com, we enable organizations to connect to their customers and offer them
a superior customer experience through our state-of-the-art cloud software.
Transparency, quality, and trustworthiness are at the core of our products and
services. This is why we are happy to announce the introduction of the Trust
Center, a place where everyone can have insight into security, privacy, risk,
and compliance within CM.com.
Jun 24, 2022 • SMS
DO YOU WANT AN OPEN RATE OF 98% FOR YOUR MARKETING CAMPAIGNS?
The success of any marketing campaign rides on your open rate. If no one opens
your marketing content, then generating new business will become futile. There
are a plethora of ways to influence open rates. That’s why so many A/B tests are
performed on titles, images, colors, and content. But what channel is the best
performer when it comes to getting eyes on your brand?
Jun 20, 2022 • Sign
WHITEPAPER: INNOVATIVE, GREEN AND EFFICIENT WITH DIGITAL SIGNING
Innovation, sustainability, and efficiency are critical to gaining and
maintaining a competitive advantage in the coming decades. Putting these issues
at the center of your strategy can have a major positive impact on all of your
organization's stakeholders.
Jun 19, 2022 • Instant Messaging
WHAT IS GOOGLE’S BUSINESS MESSAGES, GOOGLE'S MOBILE CONVERSATIONAL CHANNEL?
Google’s Business Messages launched in 2017 and has been gaining traction over
the past couple of years. With desktop emerging in 2021, it's a great solution
for businesses and customers to interact directly from their Google My Business
listing. We’ve broken down everything you need to know about Google's Business
Messages to prepare you for this new addition to your omnichannel toolkit.
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