www.websitealive.com Open in urlscan Pro
3.228.78.19  Public Scan

Form analysis
1 forms found in the DOM

Name: form1 — POST

<form name="form1" id="form1" method="post" target="form_iframe_submit" style="display:;margin-bottom:18px;">
  <div class="form-group">
    <input type="text" class="form-control input-lg" id="login_user_name" placeholder="Username" value="" onkeydown="return checkEnterLogin(event)" onblur="if(this.value == '') { this.value='Username'}"
      onfocus="if (this.value == 'Username') {this.value=''}">
  </div>
  <div class="form-group">
    <input type="password" class="form-control input-lg" id="login_password" placeholder="Password" value="" onkeydown="return checkEnterLogin(event)" onblur="if(this.value == '') { this.value='Password'}"
      onfocus="if (this.value == 'Password') {this.value=''}">
  </div>
  <div class="row">
    <div class="col-md-12">
      <button type="submit" class="btn btn-success btn-lg lato bold" onclick="loginsubmit()">Log In</button>
      <span class="pull-right" style="margin-top:12px;">Forgot Username &amp; Password? <a href="javascript:void(0)" onclick="$('#panelLogin_forgotpw').show(); $('#panelLogin_form').hide()">Reset it.</a></span>
    </div>
  </div>
</form>

Text Content

To log into AliveChat, click here.

Client Log In

CLIENT LOGIN / SIGN UP

 * Client Login
 * Need an Account?


CLIENT LOGIN

Log in with your Administrator or Operator credentials.




Log In Forgot Username & Password? Reset it.

ANNOUNCEMENT

MIGRATION TO ALIVE5 & END OF LIFE (EOL) FOR WEBSITEALIVE/ALIVECHAT

All clients must migrate to our new platform (alive5.com) before December 31st,
2021. We're here to make the transition easy. Please read our note: Read more.

If you are a Jetspring client, click here.



READ:   ALIVETRACKER V3 SUMMER 2017 UPDATE  

LOGIN ISSUES 6-21-17: DUE TO A SECURITY ENHANCEMENT UPDATE, SOME USERS ARE
HAVING TROUBLE LOGGING IN, AND WILL NEED A PASSWORD RESET (IF YOU SAVED YOUR
PASSWORD IN THE BROWSER). FOR OPERATORS, YOUR ADMINISTRATOR CAN ASSIST WITH YOUR
PASSWORD RESET. IF YOU ARE STILL ENCOUNTERING ISSUES, PLEASE CHAT WITH US:
HTTP://ALIVECH.AT/NIACC OR EMAIL SUPPORT@WEBSITEALIVE.COM.

EMERGENCY MAINTENANCE: SATURDAY, 11:00PM CST, 4:00AM UTC

Systems will be unavailable for approximately 30 minutes as we upgrade our
infrastructure.
Please refer to our status page for latest updates.

Privacy Policy


LOGGING IN...





RESET ADMINISTRATOR ACCESS


Please enter the ADMINISTRATOR email to reset your ADMINISTRATOR account.

Operator passwords cannot be reset here, and can only be reset by the
Administrator.


Next Step « Back


PLEASE CHECK YOUR EMAIL

If your email address was found in our system, you'll receive an email with
further instructions. If you did not receive an email, please check your SPAM
box, or try again.

Back to Login


YOU'RE LOGGED IN AS:

Operator Operator w/ Admin Rights Administrator


SIGN UP FOR YOUR 30-DAY FREE TRIAL

Try the full version of AliveChat+ on your web site right now.



(success)


Next Step

Privacy Policy




TELL US ABOUT YOUR ORGANIZATION



(success)
(success)
(success)
(success)

* denotes required fields

- Your Industry - E-commerce Education Finance Government Non-Profit Real Estate
Software Sports and Entertainment Travel Other
- How Did You Find Us? - Internet Search Word of Mouth Advertisement Social
Network (Facebook, Twitter, Blogs) Seeing/Using on other Websites
Conference/Show Industry Shows/Exhibit/Article Spoke with a Sales Representative
Other
Receive Email Updates?

Agree To Terms & Sign Up « Back | Terms of Service



Privacy Policy


REGISTRATION COMPLETE!

Add Code to Your Web Page (before your </body>):



Not sure what to do? We're also sending you a copy of this Code to your email so
you can forward to your Webmaster.

Next: Some Tips Before You Start


THINGS TO KNOW BEFORE YOU START

THERE'S 2 TYPES OF WEBSITEALIVE ACCOUNTS

Administrators - There is only 1 main Administrator who can make global setting
changes such as adding Operators, Departments, Customization, and run Reports.
Administrators can't chat.

Operators - can only chat, receive click-to-call requests, but cannot make
global setting changes.

 * Your user has both Administrator and Operator access.
 * After you add the Code to your website, you must log in as an Operator. This
   will then trigger a chat icon to appear on your site.
 * All versions include 2 Operator accounts. You can create as many accounts as
   you need, your license is based on concurrent log ins.

I'm Ready, Log Me In!



MIGRATION TO ALIVE5 AND SUNSETTING OF WEBSITEALIVE/ALIVECHAT

--------------------------------------------------------------------------------

ANNOUNCEMENT 6/17/21:

WebsiteAlive will be transitioning to Alive5 (alive5.com), our new business chat
platform for the future. If you are using WebsiteAlive/AliveChat currently,
you'll have until the end of this year (12/31/21) to switch over. Don't worry,
we'll help guide you along the way to ensure a smooth transition.

--------------------------------------------------------------------------------

Learn more about Alive5 and steps for migration by watching the video and
reading the content below.

If you are a Jetspring client, click here.

If you are an Ellucian client, click here.




WATCH THESE VIDEOS TO GET STARTED





Migration Overview




Alive5 Solution Overview

"We use alive5 to communicate to candidates, employees and future prospects who
are looking to partner with Doherty and Dahl. We currently are only using the
chatbot for both companies. The chatbot allows us to answers questions prior to
the candidate/employees reaching our live agents which in turn saves them time
so they can work on sourcing candidates rather than answering questions.

The overall feel of the Chabot is amazing and I don’t know if there is just one
feature that I can choose!

The support team, especially Michele have been absolutely amazing. Anytime I
have a question or something is not working as expected, she’s on it right away.
When I’ve reached out to support, I have the same experience."

view more

About Doherty Staffing
Doherty has been in business since 1980 and we offer customized workforce
solutions to companies throughout the Midwest. We are one of the largest
Minnesota based staffing firms and are primarily focused on the light industrial
and clerical market. We also have another company, Dahl Consulting who also uses
the new Alive5 platform. They were live today! They focus on the mid to higher
skill placements in the IT, Accounting/Finance and Business Professional sector
throughout the US.

--------------------------------------------------------------------------------


START THE MIGRATION PROCESS



High level overview of the core steps to get you going from zero to 100%
migrated to Alive5.


1. CREATE ALIVE5 ACCOUNT

The first step is create your Alive5 account. You will need to use brand new
credentials (new Admin/Operator logins) as no data will be linked from
WebsiteAlive to Alive5.

Register Now


2. DO IT YOURSELF TASKS

Follow the step by step "Migration Videos" below. This will help speed up your
migration, but you can also allow our staff to help skip this and go to step 3.


3. BOOK A ZOOM MEETING

Here's where our staff can look at your specific account and answer any
questions you may have - and get you ready for Go Live.

Book a Zoom Meeting


4. TRAINING AND LAUNCH!

The Alive5 interface is very similar to WebsiteAlive - and may even be simpler.
Going live is easy, just have your Agents log in and start taking chats after
you've updated your website.


MIGRATION VIDEOS





Creating Your Alive5 Account




Creating Users (Admins/Agents)




Setting Up Channels




Create Chat Widget for Your Site




How to do a Test Chat




Adding FAQs/Hotkeys




Creating a Chatbot (Bot Flow)




Customizing Chat Window




Creating Tags

--------------------------------------------------------------------------------


FREQUENTLY ASKED QUESTIONS




WHY DO WE NEED TO MIGRATE?

 * Alive5 is our next-generation platform built on the latest technologies,
   ensuring the highest performance, reliability, security (Alive5 is SOC2
   compliant), and user experience for the future. Read more:
   https://www.alive5.com/intro-to-alive5-business-chat-sms.
 * Consolidating and streamlining platforms will allow our organization to
   accelerate development of new features.
 * The WebsiteAlive technology platform will no longer be supported by our
   datacenter next year.


WILL WEBSITEALIVE/ALIVECHAT BE OPERATIONAL ON JANUARY 1ST, 2022?

 * No, all WebsiteAlive/AliveChat services will be shut down after December
   31st, 2021, 11:59PM.


WHAT ARE THE DIFFERENCES BETWEEN WEBSITEALIVE AND ALIVE5?

 * https://www.alive5.com/how-features-from-websitealivetranslate-to-alive5
 * https://www.alive5.com/websitealive-vs-alive5-comparison-and-migration-plan


WILL I BE ABLE TO ACCESS PREVIOUS CHAT TRANSCRIPTS FROM WEBSITEALIVE/ALIVECHAT
WHILE I AM USING ALIVE5?

 * You will be able to access both platforms up until the last day of 2021, in
   which WebsiteAlive/AliveChat services will then no longer be available. Be
   sure to export your data via CSV downloads or API access before then.


WILL ANY OPERATOR, ADMINISTRATOR, HOTKEYS, CHAT LABELS AND DATA BE TRANSFERABLE
TO ALIVE5?

 * No, it’s a fresh start - everything will need to be set up from the ground up
   in Alive5.


HOW WILL MIGRATION WORK? IS THERE DOWNTIME?

 * The first step is to transfer the Operators, Departments, and Chat Window
   design to the new system. The second step is to log into the new platform and
   take chats. For updating the chat code on your website, you’ll need to update
   the “WebsiteAlive Tracking Code” with “Alive5 Widget Code”. Both are similar
   in structure (Javascript snippet).


HOW WILL BILLING WORK? DO I HAVE TO SET UP EVERYTHING AGAIN?

 * Nothing changes with the billing - you'll continue to pay your bill as
   normal. If you decide to upgrade or downgrade your account, you'll just add
   more or less costs proportional to your current WebsiteAlive license. For
   example, if you have 10 WebsiteAlive Operator licenses, you will have 10
   Agent licenses in Alive5.


WHAT CHANGES DO I NEED TO MAKE FOR MY WEBSITE?

 * You will need to update your website HTML with the new Alive5 Widget JS/HTML
   code. Any previous AliveTracker code or links to WebsiteAlive will need to be
   removed completely.


DO WE NEED TO INSTALL NEW SOFTWARE?

 * The core requirement to use Alive5 is a modern web browser such as Google
   Chrome (preferred), Firefox, or Safari. Alive5 also offers mobile apps on
   Apple App Store for iOS and Google Play for Android devices.
 * Optionally, Alive5 offers a downloadable desktop application for Windows (and
   coming soon, Macs)
 * More details: https://support.alive5.com/apps-downloads.html


HOW WILL PREVIOUS ALIVECHAT OPERATORS ACCESS ALIVE5?

 * New Alive5 Admin and Agent accounts will need to be created in Alive5. There
   is no transfer of users from WebsiteAlive to Alive5, so all logins must be
   recreated in Alive5.


WILL THE MIGRATION TAKE PLACE AT ONCE?

 * You can migrate all Operators at once to Alive5 by simply switching out the
   WebsiteAlive AliveTracker code with Alive5 Widget code on your website and
   have your team log into Alive5 to take chats. If you have multiple websites,
   departments and teams, you can migrate at different times, it’s up to you.


DO I HAVE TO RETRAIN MY AGENTS AND ADMINS?

 * There is minimal retraining of your staff to use the new Alive5 system as
   it's built with even more simplicity in mind, and a lot of the workflows are
   based on AliveChat. Essentially it's a simpler version of AliveChat, but with
   more functionality and expandability.


WHAT IF I NEED A FEATURE THAT IS NOT IN ALIVE5?

 * Please review the Roadmap
   (https://www.alive5.com/websitealive-vs-alive5-comparison-and-migration-plan)
   to see if the feature you need is currently offered in Alive5. The Roadmap
   lets you see when a specific feature is planned to be released so you can
   also plan when to schedule your migration. If there are features that you
   need which are not available on this sheet, please reach out to us at
   support@alive5.com.


WILL ALIVE5 BE WCAG COMPLIANT?

 * Currently, Alive5 is not WCAG Compliant, but we will be offering a separate,
   WCAG compliant version of Alive5 in October 2021. If you require WCAG
   compliance, don’t hesitate to start testing on the current Alive5 platform,
   which can help prepare you for the release of the WCAG version.

© 2021 Alive Technologies Inc
All trademarks held by their respective owners.
support@alive5.com
1-888-696-4513

2100 West Loop South - Suite 900
Houston, TX 77027 - USA

Terms of Service | Privacy Policy