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About us
Clarivate™ is a leading global provider of transformative intelligence.
Learn more about our mission and what we do
Executive Leadership
Our global leadership is committed to accelerating the pace of innovation.
Learn more about our leaders
Sustainability
Sustainability is a core component of our goals.
Learn more about our approach
Featured articles
Sustainability – The foundation of everything we do
At Clarivate, we have created an interconnected, shared purpose that guides
every decision we make in order to improve environmental, social, and
governance issues worldwide.
How Clarivate uses Artificial Intelligence you can trust to transform your
world
Our dedicated Data Science team have implemented AI across our portfolio to
enhance our tools and solutions for decades, and they are forward thinking in
their approach to utilizing new technology as it emerges.
Newsroom
News and insights from Clarivate.
Read the latest news
Featured news
Clarivate Expands Partnership with VeriSIM Life to Accelerate and De-risk
Research and Drug Development
Clarivate announced the launch of VeriSIM Life Translational Index™ on
Cortellis Drug Discovery Intelligence by Clarivate. The integrated workflow
provides customers with a diverse array of predictive compound safety and
efficacy insights.
Clarivate and the Chinese Academy of Sciences Release Annual Report to
Identify 128 Research Fronts
Clarivate and the Chinese Academy of Sciences released their “Research Fronts
2023” annual joint report which identified a total of 128 Research Fronts
including 110 “hot” and 18 “emerging” Fronts.
Voice of Customer
We believe that the best results come from working together in respectful
partnership with our colleagues and customers.
See how we keep our customers first
Featured news
Clarivate Reveals World’s Influential Researchers in Highly Cited Researchers
2023 List
Clarivate revealed its 2023 list of Highly Cited Researchers™ – influential
researchers at universities, research institutes and commercial organizations
around the world who have demonstrated significant and broad influence in
their fields of research.
Clarivate Expands Partnership with VeriSIM Life to Accelerate and De-risk
Research and Drug Development
Clarivate announced the launch of VeriSIM Life Translational Index™ on
Cortellis Drug Discovery Intelligence by Clarivate. The integrated workflow
provides customers with a diverse array of predictive compound safety and
efficacy insights.
Customer Stories
Trusted partner to innovators everywhere.
Learn more about how we help our customers
Featured stories
Case study: Understanding competitive dynamics at IQGEN-X
India-based IQGEN-X turned to Cortellis Generics Intelligence to aid in its
strategic planning and improve ROI.
Enabling research excellence in the health sciences
Acibadem University, Türkiye uses citation analytics to elevate its
performance and establish itself as an expert in health sciences globally
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Scientific & Academic Research
Deliver innovative, impactful research outcomes by equipping your institution
with trustworthy, curated data, flexible solutions, and unbiased expertise.
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Research discovery and referencing
* Web of Science Core Collection
* Web of Science platform
* EndNote
* RefWorks
* Master Journal List
Research funding and analytics
* InCites Benchmarking & Analytics
* Essential Science Indicators
* Esploro
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* Pivot-RP
* Journal Citation Reports
* Web of Science Research Intelligence
Publisher solutions
* ScholarOne
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Industry insights
The Institute for Scientific Information
Fostering the scientometric community through research and collaboration.
Research Professional News
A trusted source for authoritative, editorially independent news and
analysis.
Content Solutions
Content solutions delivered in context to help researchers, faculty and
students achieve success in research and learning. Learn more.
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* Primary Sources
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ProQuest One Academic
Meet the needs of students and faculty with a collection of essential
multiformat content, all in one place.
ProQuest Historical Newspapers
Access sought-after primary sources with the definitive digitized newspaper
archive with over 50 million pages.
ProQuest Dissertations & Theses Global
Uncover new ideas and research innovations in the world’s most comprehensive
curated collection of multidisciplinary dissertations and theses.
Books & Marketplaces
Unparalleled content aggregation and curation and marketplaces for content
discovery, acquisition and insights. Learn more.
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* Rialto
* OASIS
* Ebook Central
* Books Services
* Alethea
Featured products
Academic Complete
This affordable subscription comes with a growing selection of 234,000+
titles that support curricula, graduation rate trends and emerging courses
Ebooks Offers
Make the most of your library collection budget and explore offers from key
academic publishers and university presses
Curated Topics
Expertly selected title lists, created by and for librarians, that feature
the latest and most-requested front-list electronic and print books
Library Software
Revolutionizing library technology through connection, collaboration, and
innovation. Learn more.
Public Libraries
* Polaris
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Alma
Manage print, electronic, and digital materials in a single interface using
the leading unified library services platform.
Primo
Maximize the exposure of your library collections, and provide students and
researchers with fast access to scholarly materials.
Solutions for Government
Achieve important national outcomes with the world’s most trusted data and
intelligence. Learn more.
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* Research Security Solutions
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ProQuest Dissertations & Theses Global
Uncover new ideas and research innovations in the world’s most comprehensive
curated collection of multidisciplinary dissertations and theses.
Pivot-RP
Increase funding success rates using an expert-curated source of global
funding opportunities with powerful workflow, intelligence and discovery
tools.
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Gain patient insights today for a healthier tomorrow. Learn more.
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Clarivate Patient Data Intelligence
Self-service platform that provides instantaneous insight into patient care,
dispensing, and prescribing trends.
Healthbase
The industry’s most accurate and intelligent affiliations platform.
Integrated Patient Journey
Drive better outcomes with multi-layered insights and analytics.
Portfolio Strategy & Business Development
Plan innovative solutions and drive portfolio value. Learn more.
Market Assessment
* Disease Landscape and Forecast
* Epidemiology Intelligence
* Cortellis Competitive Intelligence
* Real-World Data
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Competitive Intelligence
* Cortellis Competitive Intelligence
* Disease Landscape and Forecast
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Partner Identification and Deal-making
* Cortellis Deals Intelligence
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Benchmarking and R&D Consulting Services
For over 25 years, CMR has worked with the leading global biopharmaceutical
companies to assess R&D and Clinical productivity and provide actionable data
and insights.
Companies to Watch 2023
Seven promising early-stage companies working on AI and ML applications for
drug discovery and development
Webinar: Deal making in uncertain times
Watch our webinar exploring the scientific, political and financial headwinds
impacting biopharma ambitions.
Research & Development
Optimize drug discovery, successfully translate drugs from lab to clinic, and
ensure regulatory approval driven by transformative intelligence across the
R&D life cycle. Learn more
Discovery & Development
* Cortellis Drug Discovery Intelligence
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* OFF-X Preclinical and Clinical Safety Intelligence
* Benchmarking and R&D Consulting Services
Regulatory & Compliance
* Cortellis Regulatory Intelligence
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Pharmacovigilance & Drug Safety
* OFF-X Preclinical and Clinical Safety Intelligence
* Drug Safety Triager
* Dialog
Featured resources
Benchmarking and R&D Consulting Services
For over 25 years, CMR has worked with the leading global biopharmaceutical
companies to assess R&D and Clinical productivity and provide actionable data
and insights.
Optimizing clinical trials using real-world data
This report examines how drug developers are using real-world data to shape,
supplement, and accelerate their clinical trials.
Drugs to Watch 2024
From CRISPR to bispecifics, cancer to COPD, new drugs on the cusp
Commercialization
Strategically launch and position your product in the market for maximum
patient benefit. Learn more
Products & Services
* Market Access
* Commercial Effectiveness & Launch Strategy
* Customer Engagement
* Real-World Data
* Consulting Services
Featured products
Fingertip Formulary™ Suite
Maximize market access opportunities with formulary data and interactive
tools to track your brands versus competitors.
Patient Connect
Enabling life science companies to identify and support patients at the point
of care and point of dispensing.
Real-World Data
Dive deep into the provider, patient, payer relationships to understand the
complexity of care and treatment and get granular information on the patient
healthcare experience, utilization patterns and direct cost expenditures.
Manufacturing
Solutions that transform complex market, API, and regulatory data into
actionable insights, driving efficient supply chain management and strategic
manufacturing decision-making. Learn more
Global Q Inc. is now part of Clarivate. Learn more.
Featured products
Cortellis CMC Intelligence
Simplify access to regional governance and reduce research time with a single
source of global chemistry, manufacturing and controls (CMC) requirements.
Cortellis Generics Intelligence
Make timely and data-driven business decisions in the biopharma generics and
biosimilars markets with a single source of market performance, patent and
manufacturing data.
Consulting Services
Our integrated research and data, analytics and consulting solutions enable
clients to make better, more informed decisions in a rapidly changing
landscape. Learn more.
Areas of expertise
* Consulting overview
* Meet your trusted partners
* Research and Development
* Commercial Strategy
* Evidence, Value and Assessment
* Technology enablement
Featured products
Benchmarking and R&D Consulting Services
For over 25 years, CMR has worked with the leading global biopharmaceutical
companies to assess R&D and Clinical productivity and provide actionable data
and insights.
Real-World Data
Dive deep into the provider, patient, payer relationships to understand the
complexity of care and treatment and get granular information on the patient
healthcare experience, utilization patterns and direct cost expenditures.
Life Sciences and Healthcare experts
Our 300-strong consulting team includes therapy area specialists, data
scientists, industry experts and analysts.
MedTech
Make your commercialization planning easier and more effective with medtech
innovation. Learn more.
Products & Services
* Strategic Planning
* Market Access
* Regulatory
* Launch & Product Lifecycle Management
Featured products
Medtech360
Make informed, strategic decisions and respond to an evolving market through
medtech insights.
Medical Supply Distribution
Comprehensive medical supply market share intelligence and actionable
insights to track real-time trends
Procedure Finder
Understand where patients are receiving procedures to improve device
marketing strategy and patient experience.
Generics
Plan your portfolio and get affordable treatments to patients. Learn more.
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* Strategy & Business Development
* Research & Development
* Manufacturing
* Commercialization
Featured products
Cortellis Generics Intelligence
Make timely and data-driven business decisions in the biopharma generics and
biosimilars markets with a single source of market performance, patent and
manufacturing data.
Cortellis Competitive Intelligence
Monitor the competitive landscape, validate investments and strategically
prioritize your portfolio so you can focus on maximizing ROI and improving
patient outcomes.
Cortellis Drug Discovery Intelligence
Accelerate development with complete preclinical drug intelligence.
* Intellectual Property
Intellectual Property
Transform the way you create, manage and protect intellectual property. Learn
more
* IP Management Software
* Patent Services
* Patent Intelligence
* Brand IP Solutions
* Litigation Intelligence
* Consulting Services
IP Management Software
Software that simplifies the process of managing intellectual property
assets. Learn more
For Corporates
* IPfolio
* Unycom
* Memotech
* The IP Management System
* Ipendo
For Law Firms
* FoundationIP
* Inprotech
* Patrawin
* The IP Management System
Productivity Solutions
* Forecast Application
* First to File
* Connect
Featured products
IPfolio
Leading IP management software for corporations.
FoundationIP
Leading IP management software for law firms.
IP Diagnostic Consulting
Not sure which IPMS is right for you? IP Diagnostic Consulting can help.
Patent Services
Expert administrative support to optimize patent workflows. Learn more.
Patent Maintenance
* For Corporates
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* Patent Recordals
* Patent Search Services
Patent Administrative Services
* Docketing Services
* Filing
* Patent Translations
* Paralegal and Formalities
* European Patent Validations
Featured products
Docketing
Get reliable, world-class support on your prosecution correspondence.
Unitary Patent Support
Expert services to help you navigate the European Unitary Patent.
Patent Intelligence
Patent data, software and expert research for insights you can trust. Learn
more.
Patent Search & Watch
* Derwent Innovation
* Derwent SequenceBase
* incoPat
* Patent Search Services
* PatentScout
Patent Analytics
* Innography
* incoPat
* Patent Analytics Services
* Derwent Data Analyzer
Patent Data Feeds & APIs
* Derwent World Patents Index
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* GENESEQ
* Derwent APIs
Featured products
Derwent Innovation
Trusted patent search software for high confidence decisions.
Innography
Patent intelligence software that delivers IP answers for business results.
Patent Search Services
Expert patent research for more confident patentability, FTO and in(validity)
decisions.
Brand IP Solutions
Trademark solutions to build, protect and expand strong brands. Learn more.
Trademark Search
* Clearance Full Search
* Screening Search – SAEGIS
* Brand Landscape Analyzer
* TM go365
Trademark Watch
* Worldwide Watch
* Online Watch
Trademark Managed Services
* Trademark Docketing
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* Trademark Analytics
* Trademark Administration and Support
* Trademark Maintenance for Law Firms
* Trademark Maintenance for Corporations
Trademark Data & APIs
* TrademarkVision for Governments
Featured products
Clarivate Brand Landscape Analyzer
AI-enhanced research tool for assessing legal and commercial risk for new
brands
Trademark Analytics
Delivers custom trademark analytics in a curated, interactive and highly
readable format.
Darts-ip
IP intelligence for comprehensive insights into the litigation landscape of
any IP asset
Litigation Intelligence
Global IP case law that informs confident IP decisions. Learn more.
Litigation & Opposition Intelligence
* Darts-ip Patent Case Law Data
* Darts-ip Trademark Case Law Data
* Darts-ip Copyright Case Law Data
* Darts-ip Design and Model Case Law Data
* Darts-ip Domain Name Case Law Data
Litigation Research Services
* Custom Case Law Data Reports
* Case Law Search Services
Litigation Data & APIs
* Darts-ip Ligitation Data APIs
Featured products
Darts-ip Patent Case Law Data
The leading source of global patent case data, litigation trends and
insights.
Darts-ip Trademark Case Law Data
The largest and only global IP case law database dedicated to trademark
cases.
Case Law Search Services
Consulting Services
Empower strategic IP decisions from our experts at Clarivate Center for IP
Innovation and Research through tailored guidance. Learn more.
IP Management Consulting
Intelligence Consulting
Featured research
Top 100 Global Innovators – 2024
* Resources
Resources
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* Partners
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Blog
Keep up with the latest news, insights and research from Clarivate. Read our
blog
Featured articles
Change on the horizon: The evolving IP legal profession
By the year 2030, it is likely the legal space will look and operate
differently to today, reshaping the way IP professionals work. What could
this mean for the future of the IP legal profession?
Best practices for AI and ML use across the drug discovery and development
lifecycle
The speed of drug discovery and development are being transformed by AI and
machine learning applications. AI and life science companies need to conduct
due diligence to ensure optimal results and avoid the pitfalls of AI
capabilities.
Researchers of Nobel class: Citation Laureates 2023
The Citation Laureates™ 2023 list has been announced, recognizing a select
group of influential, highly cited researchers whose contributions are on par
with Nobel Prize recipients.
Clarivate Innovation Exchange
Novel solutions derived from our unique capabilities and those of our
carefully selected partners. Learn more
Featured apps
IP-GeoScape®
From our solution partner, Accencio® – a visual landscape of the molecular IP
space that reveals the multi-dimensional relationship between molecules
within a target area of interest.
ClaRITA – Clarivate Regulatory Intelligence Tracking App
Provide your pharmacovigilance, safety, clinical, and technical operations
teams the information they need to monitor changing legislation and
regulations.
Partners
Partner with us and help accelerate innovation.
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* Channel Partner Program
* Cortellis Partner Program
* ScholarOne Partner Program
Researcher Recognition
World-changing research should be seen, shared and celebrated. Learn more
Featured programs
Highly Cited Researchers
Researchers who have demonstrated significant and broad influence reflected
in their publication of multiple highly cited papers over the last decade.
Citation Laureates
Researchers whose work is deemed to be of Nobel stature, as attested by
markedly high citation tallies recorded in the Web of Science.
Eugene Garfield Award
This award honors Eugene Garfield’s legacy and recognizes early career
researchers in scientometrics developing innovative techniques in citation
analysis.
Webinars
Live and on-demand webinars from our experts.
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* Academic & Government
* Life Sciences & Healthcare
* Intellectual Property
* Trademarks
* Patents
* IP Litigation
Featured webinars
Let’s get real about data and AI
How real world data, real world evidence and AI/machine learning are poised
to transform biopharma innovation and delivery of care.
Building a stronger patent portfolio: Strategies for data-driven patent
portfolio management
Clarivate experts share key strategies from working with some of the world’s
most innovative companies on how patent intelligence can be applied to help
your legal team make the right decisions for managing patent portfolios.
Reports & Case Studies
The latest research, insights and customer case studies from Clarivate.
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* Artificial Intelligence
* Life Sciences & Healthcare
* Trademarks
* Patents
* IP Litigation
* ISI Publications
* ISI Global Research Reports
Featured reports
China’s research landscape
This new report from ISI charts the exceptional research trajectory that
China has followed over the last 40 years.
Enabling a pharmaceutical company to enter new markets with confidence
See how the Clarivate patent search team performed a freedom to operate (FTO)
search to help a pharma company enter new markets.
Podcasts
The Clarivate podcast series enables us to address issues in key business
areas in new and interesting ways. Listen to our podcasts
Featured podcasts
From lab to life: The transformative power of synthetic biology
Rapid advancements in technology and science are shaping a new era, with AI
and synthetic biology, or “syn-bio,” at the forefront. Jim Collins, professor
at MIT and a widely recognized trailblazer in syn-bio, helps listeners
navigate through its exciting but complex landscape.
Artificial Intelligence: Building bridges between science and policy
Leveraging AI tools for the greater good is the passion that drives Jaron
Porciello, guest speaker in the latest episode of our “Ideas to Innovation
Season 2″ podcast.
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ABOUT USKEYBOARD_ARROW_UP
About us
* Executive Leadership
* Sustainability
Newsroom
Voice of Customer
Customer Stories
Support
ACADEMIA & GOVERNMENTKEYBOARD_ARROW_UP
Academia & Government
Drive research excellence and student success. Learn more
Scientific & Academic Research
* Research discovery and referencing
* Web of Science Core Collection
* Web of Science platform
* EndNote
* RefWorks
* Master Journal List
* Research funding and analytics
* InCites Benchmarking & Analytics
* Essential Science Indicators
* Esploro
* Consultancy and Data
* Pivot-RP
* Journal Citation Reports
* Web of Science Research Intelligence
* Publisher solutions
* ScholarOne
* Web of Science Author Connect
* Web of Science Reviewer Locator
* Web of Science Reviewer Recognition Service
Content Solutions
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* Databases
* Dissertations
* News
* Primary Sources
* Streaming Video
Books & Marketplaces
* Menu Item
* Rialto
* OASIS
* Ebook Central
* Books Services
* Alethea
Library Software
* Public Libraries
* Polaris
* Vega Library Experience
* Innovative Mobile
* INN-Reach
* Academic Libraries
* Alma
* Primo
* Leganto
* campusM
* Library Mobile
* Rapido
* Rosetta
Solutions for Government
* Menu Item
* Research Security Solutions
LIFE SCIENCES & HEALTHCAREKEYBOARD_ARROW_UP
Life Sciences & Healthcare
Advance innovation and accelerate patient outcomes. Learn more
Real-World Data
* Areas of expertise
* Disease Strategy
* Launch Planning
* Market Access
* Commercial Effectiveness
Portfolio Strategy & Business Development
* Market Assessment
* Disease Landscape and Forecast
* Epidemiology Intelligence
* Cortellis Competitive Intelligence
* Real-World Data
* Biosimilars Insights
* Competitive Intelligence
* Cortellis Competitive Intelligence
* Disease Landscape and Forecast
* Cortellis Generics Intelligence
* Partner Identification and Deal-making
* Cortellis Deals Intelligence
* Cortellis Competitive Intelligence
Research & Development
* Discovery & Development
* Cortellis Drug Discovery Intelligence
* Cortellis Clinical Trials Intelligence
* OFF-X Preclinical and Clinical Safety Intelligence
* Benchmarking and R&D Consulting Services
* Regulatory & Compliance
* Cortellis Regulatory Intelligence
* Cortellis CMC Intelligence
* Pharmacovigilance & Drug Safety
* OFF-X Preclinical and Clinical Safety Intelligence
* Drug Safety Triager
* Dialog
Commercialization
* Products & Services
* Market Access
* Commercial Effectiveness & Launch Strategy
* Customer Engagement
* Real-World Data
* Consulting Services
Manufacturing
Consulting Services
* Areas of expertise
* Consulting overview
* Meet your trusted partners
* Research and Development
* Commercial Strategy
* Evidence, Value and Assessment
* Technology enablement
MedTech
* Products & Services
* Strategic Planning
* Market Access
* Regulatory
* Launch & Product Lifecycle Management
Generics
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* Strategy & Business Development
* Research & Development
* Manufacturing
* Commercialization
INTELLECTUAL PROPERTYKEYBOARD_ARROW_UP
Intellectual Property
Transform the way you create, manage and protect intellectual property. Learn
more
IP Management Software
* For Corporates
* IPfolio
* Unycom
* Memotech
* The IP Management System
* Ipendo
* For Law Firms
* FoundationIP
* Inprotech
* Patrawin
* The IP Management System
* Productivity Solutions
* Forecast Application
* First to File
* Connect
Patent Services
* Patent Maintenance
* For Corporates
* For Law Firms
* Patent Recordals
* Patent Search Services
* Patent Administrative Services
* Docketing Services
* Filing
* Patent Translations
* Paralegal and Formalities
* European Patent Validations
Patent Intelligence
* Patent Search & Watch
* Derwent Innovation
* Derwent SequenceBase
* incoPat
* Patent Search Services
* PatentScout
* Patent Analytics
* Innography
* incoPat
* Patent Analytics Services
* Derwent Data Analyzer
* Patent Data Feeds & APIs
* Derwent World Patents Index
* Derwent Chemical Patents Index
* GENESEQ
* Derwent APIs
Brand IP Solutions
* Trademark Search
* Clearance Full Search
* Screening Search – SAEGIS
* Brand Landscape Analyzer
* TM go365
* Trademark Watch
* Worldwide Watch
* Online Watch
* Trademark Managed Services
* Trademark Docketing
* Trademark Recordals
* Trademark Analytics
* Trademark Administration and Support
* Trademark Maintenance for Law Firms
* Trademark Maintenance for Corporations
* Trademark Data & APIs
* TrademarkVision for Governments
Litigation Intelligence
* Litigation & Opposition Intelligence
* Darts-ip Patent Case Law Data
* Darts-ip Trademark Case Law Data
* Darts-ip Copyright Case Law Data
* Darts-ip Design and Model Case Law Data
* Darts-ip Domain Name Case Law Data
* Litigation Research Services
* Custom Case Law Data Reports
* Case Law Search Services
* Litigation Data & APIs
* Darts-ip Ligitation Data APIs
Consulting Services
* IP Management Consulting
* Intelligence Consulting
RESOURCESKEYBOARD_ARROW_UP
Resources
Blog
Clarivate Innovation Exchange
Partners
* Menu Item
* Channel Partner Program
* Cortellis Partner Program
* ScholarOne Partner Program
Researcher Recognition
Webinars
* Menu Item
* Academic & Government
* Life Sciences & Healthcare
* Intellectual Property
* Trademarks
* Patents
* IP Litigation
Reports & Case Studies
* Menu Item
* Artificial Intelligence
* Life Sciences & Healthcare
* Trademarks
* Patents
* IP Litigation
* ISI Publications
* ISI Global Research Reports
Podcasts
The Clarivate podcast series enables us to address issues in key business areas
in new and interesting ways.
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CONTACT US
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VOICE OF CUSTOMER
At Clarivate, we believe that the best results come from working together in
respectful partnership with our colleagues and customers. We aim to delight our
customers in all that we do – by gathering facts and insights and delivering
what you need when you need it, before you’ve had a chance to ask. We are
committed to acting with integrity and are accountable to ourselves, our
colleagues, our customers and our communities.
format_quote
We value your feedback.
A big “thank you” to those that took the time to respond to the Customer Survey
from Clarivate. We take your feedback seriously and are constantly driving
towards actions that will enhance your experience with us. Your input is at the
center of our growth strategy and we will continue to act on your feedback,
including improving our products and content offerings.
Jonathan Gear
CEO, Clarivate
YOU ASKED. WE ACTED.
So far in 2023, we’ve received feedback from more than than11,000 customers as
part of our Voice of Customer survey program. Here are a few examples of the
significant improvements made thanks to your comments and suggestions:
Improved data quality
You told us that accurate, high-quality information is critical.
--------------------------------------------------------------------------------
Proof Point: We are making deep investments in data products such as Brand
Landscape Analyzer and Trademark Watch Analyzer, new, AI-powered products for IP
professionals. These modernized products stand out for their comprehensiveness,
accuracy, scope and data interconnectivity, creating new, actionable insights
that empower customers to make confident, data-driven decisions.
Better user experience
You asked for a better user experience with our products.
--------------------------------------------------------------------------------
Proof Point: We continue to enhance Cortellis CMC Intelligence™, the world’s
only organized, timely and accurate source of regulations and local practices
for CMC (Chemistry, Manufacturing and Controls). These recent improvements
empower users to quickly identify relevant content, offer an intuitive and
optimized selection-edit feature, and enable easier access to Clarivate experts.
Proof Point: We have also improved our Web of Science™ researcher profiles. This
year we introduced automatic updates to profiles, saving users time by keeping
those profiles updated with new articles and preprints. In addition to enabling
hands-off profile management, automatic updates have successfully removed a
significant number of duplicate profiles.
Better customer service
You asked for faster and higher quality customer service.
--------------------------------------------------------------------------------
Proof Point: We have invested in and rolled out several process improvements
that allow for a better customer experience. Recent upgrades have included new
roaming expiration alerts for Web of Science customers, a reengineered tool for
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