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   * Coaching
   * Quality Monitoring
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BOOST AGENT PERFORMANCE

Real-time dashboards measure efficiencies and empower agents to drive their own
performance.

1


Expand your workspace

2


Combine real-time and historical data

3


Get to the top of the leaderboard

1


Expand your workspace

2


Combine real-time and historical data

3


Get to the top of the leaderboard


WHAT GETS MEASURED, GETS MANAGED.



In a Contact Center, how do you improve results – by optimizing agent behavior.
ClearView provides the insights of a Business Intelligence Tool while driving
“Behavioral Intelligence”.

By measuring and motivating key behaviors, your workforce will operate in a more
predictable, autonomous environment where both performance objectives and
employee satisfaction are reached.


BUILD USER-FRIENDLY DASHBOARDS IN MINUTES




ClearView’s drag-and-drop modules make it a snap to create and share customized
dashboards throughout your organization.

Our ever-growing library of modules provides a unique perspective of your data:
color-coded and animated gauges change with performance levels; Excel-like
tables sort, filter and export seamlessly; big KPI numbers help establish goals;
and interactive charts and graphs can tell a story with just a few clicks.


Schedule a Demo


CLEARVIEW CONNECTS DISPARATE DATA ONTO A SINGLE PLATFORM.




UNITING YOUR ACD, CRM, WFM AND QM DATA EMPOWERS THE CREATION OF ENDLESS METRICS,
AGENT DEVELOPMENT AND COMPETITION.



DashboardsGamificationCoachingWallboardsQuality Monitoring


MAKE DATA-DRIVEN DECISIONS




Don’t let morning reports be based on yesterday’s numbers. Timely and effective
call center management relies on real-time feedback and action. The sooner you
know an agent or team is “off course,” the easier it is to make small
adjustments and ensure a minor lapse doesn’t become a trend. Bridge the gap
between real-time and historical data to get a “ClearView” (get it?) of your
performance.


Learn More




GIMMICK OR GAME-CHANGER?




ClearView Gamification creates a culture of healthy competition, accountability
and fun in a way that is not only sustainable, but energizing. Watch as agents
engage in head-to-head challenges, supervisors compete one team vs. another and
everyone works toward a common goal. Find out why ClearView Gamification is a
definite game-changer.


Learn More




ONE-ON-ONE GUIDANCE MAKES ALL THE DIFFERENCE.




By tying performance feedback to data, our coaching tools pinpoint the
root-cause of problems and help keep track of agreed actions. This gives agents
autonomy; as they’re able to gauge their performance in relation to their
coaches established goals.


Learn More




TRANSMIT INFORMATION TO EVERY SCREEN




Are you still using the same, static wallboards that someone in IT built?
Whether you’re celebrating wins, showing call queues or highlighting the
employee of the month, ClearView Wallboards will give your floors the upgrade
(resuscitation, renovation)  you’ve been waiting for.


Learn More




DELIVER A PARAMOUNT CUSTOMER EXPERIENCE




Tracking and refining key behaviors build a culture of continuous improvement.
Real progress comes with timely feedback and relevant training. ClearView’s
evaluation scores do just that by automating coaching workflows that promptly
guide agents back on track and identify where faulty processes are getting in
the way. Get the information you need to act — and impact the metrics that
matter most.


Learn More




DON’T JUST TAKE OUR WORD FOR IT…



“We utilize ClearView for all reporting and agent gamification. It’s a big
productivity shifter, because we use it to focus our agents on the right key
performance indicators. If an agent doesn’t achieve a particular KPI, their
manager knows exactly how to coach them.” 

Per ValvikCIO, Webhelp Nordic

“ClearView dashboards and leaderboards have helped us boost agent morale by
creating a clear and competitive sales environment. The use of ClearView
dashboards has reduced our Cost Per Customer Acquisition by 25%.” 

Jonathan FowlerTechnical Manager, Bridgevine

“ClearView has not only boosted agent engagement, but it’s also increased
operational efficiency. It frees me up, because I’m no longer manually updating
scorecards. It also showcases our contact center’s performance to our
executives. It gives them a dollars-and-cents view of the business so they can
see that the product has great value for us.” 

Luke WilsonWorkforce Manager, Appriss

“Agents’ bonuses are based on the number of contacts they service each month.
With our old system, they had no way of knowing how close they were to their
goals and sometimes missed it by just three or four contacts. But With
ClearView, they always know exactly where they are versus their goal. They are
just thrilled.”

Ryan OlsenManager, Contact Center Technology and Analytics, Trupanion


OUR PARTNERS


 




COST SAVINGS CALCULATOR



ClearView delivers significant savings in both Agent Productivity and Retention.
Over 100K agents and supervisors experience the benefits daily – raised job
satisfaction, increased engagement and decreased turnover.

Number of Agents:

250
Average Hourly Wage:

$10.00
Current Agent Productivity %:

75%
Monthly Attrition %:

25%



ANNUAL SAVINGS


Agent Productivity Savings
$780,000
Agent Attrition Savings
$459,375
Total Savings
$1,239,375


VISIT US

 * ClearView Headquarters
   4022 S 1900 W
   Roy, UT 84067


JOIN US

Join the #CLEARVIEWCREW
Now Hiring!


NEW BUSINESS

sales@clearviewlive.com

 


SUPPORT

support@clearviewlive.com

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