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NEED HELP? HAVE A QUESTION?
We're always here for you!
CUSTOMER SERVICE FAQS
How do I reset my Fifth Third Bank username and/or password online or on the
App?
Fifth Third mobile app
* To reset your User ID or Password on the mobile app, select the "Forgot User
ID or Password" link under the login box upon launching the app, and follow
the prompts.
Online banking
* To log in to 53.com, simply click the green "LOG IN" button in the top right
of the screen.
If you forgot your User ID or Password, follow these instructions:
* If you are using a desktop or laptop computer on 53.com, click to expand the
green "LOG IN" box at the top right-hand side of the screen and select,
"Forgot User ID" or "Forgot Password," and follow the prompts.
Where can I find more information about PPP loans?
We're committed to helping businesses navigate the Paycheck Protection Program
(PP). Find PPP resources for businesses here.
How is Fifth Third responding to the COVID-19?
Fifth Third Bank has developed and tested comprehensive plans to effectively
manage through situations like this. Click here for the latest update.
How do I get a payoff for one of my Fifth Third loans?
How do I get a payoff for one of my Fifth Third loans?
* You may request a payoff letter by using the messaging function within online
and mobile banking.
* Log in on either 53.com or your Fifth Third mobile app and click the blue
messaging icon in the lower right of the screen.
* Follow the prompts to ask for a payoff letter. You may also call the customer
service center to request a payoff letter.
How can I make a payment on a Fifth Third account?
To make a payment to a Fifth Third account, log into 53.com or the Fifth Third
mobile app.
Fifth Third mobile app, on Android
* Log in to the mobile app and select “Transfer & Pay” from the menu.
* Tap the plus sign in the lower right corner.
* Tap “Make Payments.”
* Taps the account you want to make a payment to.
* Then tap the account you want to pay from.
* Tap how much you want to pay, select the date of payment.
* Review and submit.
Fifth Third mobile app, on iPhone
* Log in and select the account you'd like to make a payment towards.
* Select "Transfer" towards the bottom left of the screen.
* Tap “Make a Payment to this account".
* Tap the account you want to make a payment from.
* Then tap the account you want to pay from.
* Tap how much you want to pay, select the date of payment.
* Review and submit.
Online banking
* Log on to 53.com, click on the account you would like to make a payment to
and then select “Make a Payment” within the account summary bar.
* Then select the account that you’ll transfer fund from and complete the
payment.
Do you offer early access to paycheck deposits?
Yes, with Fifth Third Early Pay, you can get your paycheck up to two days
early.1 To take advantage of Early Pay, you need to have a Fifth Third Momentum®
Checking Account and that’s set up for direct deposit.
How do I make deposits into my account?
There are several ways to make a deposit into your Fifth Third Bank account:
* Direct deposit allows your paycheck to be deposited directly into your
account.
* Mobile deposit lets you deposit checks anywhere, anytime from your phone.
* ATM deposit allows you to deposit checks and cash at a Fifth Third ATM.
You can also make deposits at a Fifth Third bank location.
Learn more about your deposit options here.
How do I set up direct deposit?
To set up direct deposit (ACH) to your account at Fifth Third Bank, you can fill
out a Direct Deposit Authorization form here.
How do I find my account and routing number?
Account and routing numbers are viewable in your account online, or in the Fifth
Third mobile app.
Fifth Third mobile app, on Android
* Log in and from the home screen tap your checking account.
* Tap the three dot menu in the upper right corner.
* Tap “View Account/Routing Numbers.”
Fifth Third mobile app, on iPhone
* Log in and from the home screen tap your checking account.
* Tap "Summary" in the bottom left corner.
* Tap “View Account/Routing Numbers.”
Online banking
* Log in and from the home screen tap your checking account.
* Tap the three dot menu in the upper right corner.
* Tap “View Account/Routing Numbers.”
Your routing number is also the first set of numbers printed on the bottom left
of your Fifth Third checks.
You can also find a complete list of Fifth Third Bank affiliate routing numbers
here: Fifth Third Bank Affiliate Routing Numbers
How do I make a wire transfer?
Visit a financial institution or Fifth Third Branch to set up a wire transfer.
How do I set up and manage Auto Bill Pay?
Learn how to take advantage of online bill pay here.
How do I activate my debit or credit?
You can easily activate your debit or credit card online or by calling
1-800-621-2554.
What is the contact number for questions about my existing mortgage loan such as
payment, monthly statement, or escrow questions?
Contact our customer service number at 1-800-972-3030.
How can I report a lost or stolen card and get a replacement?
To report a lost or stolen card, please immediately call 1-800-782-0279.
Customer Service Representatives are available at this line 24/7. You may also
report your card as lost or stolen online or via the Fifth Third mobile app.
Fifth Third mobile app, on Android
* Log in and from the home screen tap your card account.
* Tap the three dot menu in the upper right corner.
* Tap “Card Management.”
* Tap “Lost or Stolen Card” and follow the prompts.
Fifth Third mobile app, on iPhone
* Log in and from the home screen tap your card account.
* Tap "More" in the bottom right corner, ten "Card Management".
* Tap “Lost or Stolen Card” and follow the prompts.
Online banking
* On a desktop or laptop computer, log into your account.
* Select the account associated with the lost or stolen card.
* Click on the “Services” option under the available balance at the top of the
account screen.
* Then, select “Card Management.”
* Click on “Lost or Stolen” and follow the prompts to report your card as lost
or stolen.
Can I order checks online?
Fifth Third has partnered with Harland Clarke to safely and conveniently provide
online check reordering. If you have your routing/transit number and account
number, you are ready to reorder checks online.
Fifth Third mobile app, on Android
* Log in and from the home screen tap your checking account.
* Tap the three dot menu in the upper right corner.
* Select “Order Checks.”
* You’ll be taken to the Harland Clarke website to complete your order.
Fifth Third mobile app, on iPhone
* Log in and from the home screen tap your checking account.
* Tap "More" in the bottom corner.
* Select “Order Checks.”
* You’ll be taken to the Harland Clarke website to complete your order.
Online banking
* On a desktop or laptop computer, log into your account on 53.com.
* Select the account for which you wish to order checks.
* Click on “Order Checks.”
* You’ll be taken to the Harland Clarke website to complete your order.
You can also visit a Fifth Third Branch for assistance with ordering checks.
Learn more about ordering checks.
How do I update my contact information, including email, mailing address, or
phone number(s) for my banking accounts?
* You can update your address and phone number by logging into your account
online, or via the Fifth Third mobile app.
* From the Fifth Third mobile app, log into your account, and select ‘settings’
from the main menu, then ‘profile,’ to access and edit your personal contact
information.
* You can also call us toll free at 1-800-972-3030 or visit a Fifth Third
Branch near you.
What are my options if I can't afford my loan or credit card payment?
The first step in getting assistance is not being afraid to ask.
Fifth Third mobile app, on Android
* Log in and from the home screen tap your loan or credit card account.
* Tap the three dot menu in the upper right corner.
* Tap “Hardship Assistance.”
Fifth Third mobile app, on iPhone
* Log in and from the home screen tap your loan or credit card account.
* Tap "More" in the bottom right corner.
* Tap “Hardship Assistance.”
Online banking
* For customers using a desktop or laptop computer, log into internet banking.
* Select the auto or personal loan, or credit card that you would like payment
options for.
* Then click “Hardship Assistance” once in account details.
Mortgage financial hardship assistance
* If you're experiencing financial hardship regarding your Fifth Third
mortgage, we're here to help.
* We've partnered with the LoanSolutionCenter to help us process your mortgage
hardship assistance request.
* The LoanSolutionCenter is an online portal that you can access anytime.
* It will take you through all the steps needed to complete your hardship
request. Then you will need to complete an application and send it to us
along with verification of your income and other required documentation.
* You may also call us toll free at 800-457-0839
What are the Customer Service hours of operation?
Live Customer Service
You can reach our call center at 1-800-972-3030, Mon.–Fri, 8 a.m.–6 p.m. ET and
Sat., 10 a.m.–4 p.m. ET. Our call center is closed Sunday.
24/7 Message Support
You can message live agents during extended hours, or get help anytime from our
digital agent. Log in to your account, either through our mobile app or online
banking, to get message support.
Online banking
From a desktop or laptop computer, log into your account on 53.com and click the
blue text bubble on the bottom lower-right-hand side of any screen to 'send a
message' to a Fifth Third representative.
Fifth Third mobile app
You can also start a conversation with a customer service representative by
clicking the “Ask Us” option at the bottom of any screen within the Fifth Third
mobile app.
Live agents: Mon.–Fri., 6 a.m.–9 p.m. ET, Sat. and Sun. 8:30 a.m.–5 p.m. ET
After hours: Request agent chat support, and a live agent will reply the next
day
Virtual assistant: Available 24/7
GET HELP
MESSAGE US
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1-800-972-3030Personal
1-877-534-2264Business
1-866-475-0729Commercial
1-513-579-5353International
1-513-900-3080Toll-Free Fraud
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24/7 MESSAGING SUPPORT
Message us online or in the mobile app.
LIVE AGENTS
Mon.–Fri., 6 a.m.–9 p.m. ET
Sat. and Sun. 8:30 a.m.–5 p.m. ET
AFTER HOURS:
Request agent chat support, and a live agent will reply the next day
Virtual assistant available 24/7, 365
CUSTOMER SERVICE CALL CENTER
1-800-972-3030
Mon.–Fri, 8 a.m.–6 p.m. ET
Sat., 10 a.m.–4 p.m. ET
Closed Sunday
LOST OR STOLEN BANK CARD
1-800-782-0279
Available 24/7
TOLL-FREE INTERNATIONAL FRAUD SUPPORT
1-513-900-3080
APPLY FOR A HOME LOAN OR REFINANCE
1-866-351-5353
Mon.–Thurs., 8 a.m.–8 p.m. ET
Fri., 8 a.m. –6 p.m. ET
Sat., 9 a.m. –3 p.m. ET
BUSINESS
EXISTING CUSTOMERS
1-877-534-2264
TO OPEN A NEW ACCOUNT
1-866-531-4249
Mon.–Fri, 7 a.m.–10 p.m. ET
Saturday, 8:30 a.m.–5 p.m. ET
COMMERCIAL
1-800-546-7068
Mon.–Fri, 7 a.m.–10 p.m. ET
INTERNATIONAL
1-513-579-5353
TDD
1-800-546-7068
Monday through Friday, 8 a.m. to 6 p.m. EST
Saturday, 10 a.m. to 4 p.m. EST
Closed Sunday
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NOTICES & DISCLOSURES
* After the initial fixed term of the ARM period, it is possible that the
borrower’s payment may increase substantially over the remaining term of the
loan.
1. Access to funds for Early Pay are dependent on submission of direct deposit
by payer and can be up to two days prior to date of scheduled payment.
CONTACT US
1-866-671-5353
Speak to a sales advisor about our products and services
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Member FDIC. Equal Housing Lender.
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