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Call us 24 hours, 7 days
1300 88 99 00
Local Sales & Support
1300 88 99 00
Chat now
Luxury Escapes AI Assistant
International Support
+61 3 7032 3381
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GENERAL TERMS & CONDITIONS


BOOKING TERMS AND CONDITIONS

By using the website luxuryescapes.com (collectively "the Site" or “the
Website”) you agree to the terms and conditions set out herein.

This agreement is between you and Luxury Escapes Travel Pty Ltd (ACN 150 650
927), IATA License No. 0236419-1 (if you purchase through the Australia Country
Site) or with Luxury Escapes (Singapore) Pte Ltd (Reg 201616956C) (if you
purchase through any Country Site other than Australia) (collectively “Luxury
Escapes”).

On the Website and in these booking conditions Luxury Escapes and entities that
are related to or affiliated with it in the provision of the services it agrees
to provide (where the context admits, together with its and their employees and
agents) are included in the expressions the "Company", "Luxury Escapes", "we",
"our" or "us" and a person taking advantage of the services offered by Luxury
Escapes, all other persons (if any) included with that person in the booking are
included in the expression "you", "your", a "client" or "passenger".

Luxury Escapes sells bookings, ticketing and other ancillary services of and for
travel, accommodation and other leisure activities (“Arrangements”). Luxury
Escapes is neither a common carrier nor a private carrier and does not provide
any of the travel, accommodation or other activities described on this website
(“Travel Products”). Luxury Escapes acts as your agent in making the
Arrangements with third party suppliers who provide Travel Products as
principals (“Suppliers”). Luxury Escapes is not the agent of any such principal.
You will also be subject to the terms and conditions of any third party
suppliers in addition to these terms and conditions.

Ultra Lux

A complimentary airport transfer is available to customers departing from any of
the following major Australian airports: Sydney Airport, Brisbane Airport,
Melbourne (Tullamarine) Airport, Adelaide Airport and Perth Airport. To be
eligible, requested pick up destinations must be located be within 50km of the
selected airport. In the event of a rescheduled or cancelled flight, customers
are required to contact Hughes to reschedule their airport transfer and this
must be done within a minimum of one hour prior to the originally scheduled time
slot.


USER AGREEMENT

This agreement is between you and Luxury Escapes. By visiting and/or using the
Website you agree to be bound by the terms of this agreement ("agreement"). We
may modify our terms and conditions without notice at any time where such
amendment does not substantially effect your rights and obligations. If such
changes of our terms and conditions substantially effect your rights and
obligations we will notify you by email with these changes as they occur. By
using our site to search for and/or book the products and/or services offered,
you are indicating:

 * that you have read this User Agreement; and
 * your acceptance of this User Agreement.


REGISTRATION

In order to purchase any item (and access certain ‘members only’ areas of the
Website), you need to be a registered member of the Website. When registering to
become a member, you must provide Personal Information (as this term is defined
in the Privacy Act 1988 (Cth)) including your first and last name, and a valid
email address.

 * You agree to provide accurate and complete information and to keep this
   information current. Your information is stored securely, and will only be
   used and disclosed in accordance with our Privacy Policy.
 * You are solely responsible for the activity that occurs on your account, and
   you must keep your account password secure.

If you suspect or become aware of any unauthorised use of your account or that
your password is no longer secure, you should notify us immediately
(support@luxuryescapes.com) and address your email to the Chief Operating
Officer. We are not liable for any unauthorised use of your account.


CAPACITY

By making a purchase through the Website you warrant that you are over 18 and
that you have the legal right and ability to enter into a legally binding
agreement with us. No persons under the age of eighteen (18) are permitted to
use the Website or to sign up as a member of the website.


WEBSITE CHANGES

We reserve the right to change, alter, vary or amend the Website at any time. We
may in our sole discretion terminate your account or restrict your access to the
Website. If we do this, you may be prevented from accessing all or parts of the
Website, your account details, or other content contained in your account. In
the event that this occurs you will still be entitled to access those packages
that you had previously purchased through the Website.


DISCLAIMER

For orders on Luxury Escapes, the prices that are listed at the time of your
order on the product page apply. The prices are final prices inclusive of GST
(where applicable) and all other price components (including relevant taxes and
charges).


USE OF WEBSITE BY YOU

 * You agree not to access (or attempt to access) any part of the Website by any
   means other than through the interface provided by us.
 * You agree that you will not engage in any activity that interferes with or
   disrupts the website or the servers and networks that host the Website. You
   may not use data mining, robots, screen scraping or similar data gathering
   and extraction tools on the Website except with our prior written consent.
 * You agree not to, or attempt to, circumvent, disable or otherwise interfere
   with security-related features of the website or features that prevent or
   restrict use or copying of any content or enforce limitations on the use of
   the website or the content therein.
 * You agree not to use, copy, distribute or commercialise content except as
   permitted by this agreement, by law or with our prior written consent.
 * You understand and agree that any suspected fraudulent, abusive or illegal
   activity may be referred to appropriate law enforcement authorities.
 * We reserve the right to cancel your registration at any time, subject to our
   complete discretion. In the event that you have previously purchased a
   package, we will email you a copy of any confirmation prior to cancelling
   registration. In the event of cancellation of registration, our decision is
   final and binding.


INFORMATION ON THIS WEBSITE

Information about offers on the Website may be based on material provided by
third party businesses ("merchants"). We do our best to verify the information
provided to us by merchants but we cannot guarantee its accuracy on all
occasions.

 * You understand and agree that we cannot be held responsible for errors or
   omissions caused by incorrect or inadequate information supplied to us or by
   merchants.
 * You agree to make your own enquiries to verify information provided and to
   assess the suitability of products before you purchase.
 * All imagery and video on the Website are for representational purposes only.


ORDERS

Purchases made by you to purchase a travel offer are made under the specific
terms and conditions in this agreement, together with any merchant-specific
terms and conditions listed under the “Fine Print” of the offer, together with
any specific terms and conditions of the merchant. Promotion of offers on the
site does not constitute a legally binding offer, but rather, are an invitation
to treat.

We reserve the right to accept or reject your order for any reason (or no
reason) at any time after that order has been made, including, but not limited
to, the unavailability of any product or service, an error in the price or
product or service description, or an error in your order. If we cancel your
order, we will provide a full refund of any payment received. Once placed, you
cannot cancel your order except as set out in this agreement.


PRICE

The prices of offers include all taxes and charges, including GST (where
applicable) except where stated otherwise. There may be additional surcharges
which are payable directly to the hotel which will be referred to in the
relevant travel offer. Prices of products and services are current at time of
display however are subject to change.


PAYMENT

All payments must be received in full prior to a confirmation being issued. If
your payment is not received or declined by your bank or credit card issuer, we
cannot 'hold' packages on your behalf.


TRAVEL AGREEMENTS AND TRAVEL PRODUCTS

Booking of travel arrangements and payment for travel products (which can
include both land and passage components) shall be considered proof that you
have read our booking conditions that you accept them without reservation as
constituting the entire agreement between you and the Company which can only be
varied by an officer of the Company in writing.

All travel products arranged by the Company are provided by Suppliers believed
by the Company to be reputable and to operate in accordance with the standards
set down by their own local authorities. Those travel products are provided
subject to those Suppliers’ terms, conditions and limitations (some of which may
exclude or limit liability in respect of death, injury, delay, loss or damage to
passenger’s person and/or effects) and the Company accepts no responsibility for
them and does not make or give any warranty or representation as to their
standard. Any legal recourse you may have in respect of those travel products is
against those Suppliers and not against the Company.


ACCESSIBILITY OF BOOKING CONFIRMATION

Your travel booking confirmation will be accessible via your account with us.
You agree that we are not liable for any loss suffered as a result of you being
unable to download, print or access a booking confirmation.


BOOKING CONFIRMATION

The Booking Confirmation you purchase is redeemable for the specified offer from
the relevant supplier(s). The relevant supplier(s), not Luxury Escapes, is the
seller of the product and is solely responsible for honouring the package you
purchase. Whilst we try (as much as possible) to ensure that we only promote
those merchants who we feel will provide good service to you, we make no
guarantee, warranty or representation regarding the standard of any product to
be provided.

Booking confirmations cannot be exchanged or redeemed for cash. Unless
specifically stated otherwise, packages cannot be combined with any other gift
certificates, packages or promotions. Not valid in conjunction with any other
offer or on existing reservations. Any unused portion of the package is
non-refundable and cannot be exchanged for other services or cash.

We are not responsible for lost or stolen booking confirmations or fraudulent
use of the booking confirmation's unique reference number.


PURCHASE EXPIRY AND EXTENSION

The booking confirmation will expire on the date indicated on the travel booking
confirmation. Expired purchases are non-refundable in whole or part. Once
expired, purchases are no longer valid and will not be honoured by the merchant.

In the event that a booking specifies a ‘book by’ date, all bookings must be
made with the supplier prior to that date.


MERCHANT TERMS & CONDITIONS

Any Terms and Conditions of the supplier will always apply in addition to any
specific terms of the offer stated by Luxury Escapes. For example, if a merchant
is not open on certain days, the package will not be redeemable on those days.
Refunds are not payable in the event that you are unable to use a package on
account of the merchant's usual terms and conditions.


CONSECUTIVE DAYS

Unless the offer specifically provides otherwise, offers must be used over one
continuous period and packages cannot be split. For example, if a package
entitles you to four nights at a resort, those four nights must be used
consecutively - you cannot use two nights over one period, and then two nights
over another.


CHANGES IN PRICE AND ITINERARIES

Prices are in Australian dollars (except where stated otherwise) are correct at
the time of printing and are subject to change without notice. The price that is
applicable at any time is that which is quoted at that time by the Company’s
computer based system. Some prices can only be guaranteed at the time the
booking is made and may differ from that quoted as it is based on the “best
available rate of the day from the supplier”.

Government taxes and charges imposed by Suppliers or third parties, including
airline fuel surcharges, taxes or ticketing fees are subject to change. If any
increase in such taxes or charges or any currency fluctuation increases the
price of your booking, the Company reserves the right to adjust your price by
including additional charges, together with any applicable service fee and GST,
at any time prior to our issuing your travel documentation following receipt of
the balance of your price.

We will notify you of schedule or price changes made by suppliers for any reason
beyond our control. If the change or changes result in your travel arrangements
costing more, or otherwise being materially different from those prior to the
change or changes being effected (and in respect of which we have already
accepted your full payment) you may rearrange them or withdraw and monies
already paid will be refunded less any charges levied by Suppliers. Any quote
given is an estimate only of price and is subject to written confirmation, when
accepted by a passenger within five (5) days of the quote being given. The
Company reserves the right to correct any errors in amounts quoted, calculated
or billed in respect of a booking, even if full payment has been made.

In the event of a change in itinerary (due to safety or events outside of our
control) which results in cancellation or change fees in respect of flights (or
other parts of your travel) we will notify you as soon as practicable. You will
be responsible for any associated costs or will otherwise have the right to a
refund (less any costs incurred or paid to third parties).


PRICE AND INVOICE ERRORS

The Company endeavours to ensure that all prices listed on the Website are
accurate and up-to-date. However, due to exchange rate fluctuations or increases
in supplier rates, the Company reserves the right, up to and including the date
of check-in, to adjust any fees, charges or prices as necessary, even if the
travel products acquired have been paid for in full, to reflect such cost
increases passed onto the Company.

The Company reserves the right to correct any errors in fees, charges, rates or
prices quoted or billed, even if the travel products acquired have been paid for
in full.


REFUNDS

Any refunds are made in accordance with our Refund Policy.


WHAT IS NOT INCLUDED IN LUXURY ESCAPES PRODUCTS

Flights (except where expressly stated), passport and visa fees, insurance
(except where expressly stated), laundry, phone calls, beverages, meals not
detailed in the itinerary, tips to tour Directors, motor coach drivers and local
city guides, items of a personal nature, excess baggage, expenses, fees or costs
incurred in case of illness, or of refusal of entry, detention in, or expulsion
or repatriation from a country or part of a country. The Company is not liable
for any expense, costs or loss incurred in relation to such matters. You agree
not to hold the Company responsible for any such things.


INSURANCE

You should immediately after purchasing any travel product arrange your own
insurance. The Company recommends travel insurance (where available) against
loss of deposits through cancellation charges, baggage loss, medical expenses,
theft and the insolvency of the Company or any of its suppliers. The Company
makes no representations or guarantees concerning reimbursements of funds paid
by you under any insurance claim. You agree not to hold the Company responsible
for any decision made by insurers, and/or by any suppliers, or requirements of
any overseas country or governmental authority or overseas laws and policies.

You will need to be aware that some insurers may not cover countries that are
sanctioned by the United Nations. These countries may include Central African
Republic, Crimea and Sevastopol, Democratic People's Republic of Korea (North
Korea), Democratic Republic of the Congo, Eritrea, Former Yugoslavia,
Guinea-Bissau, Iran, Iraq, ISIL (Da'esh) and Al-Qaida, Lebanon, Libya, Mali,
Myanmar, Russia, Somalia, South Sudan, Sudan, Syria, The Taliban, Ukraine, Yemen
and Zimbabwe. Additionally, insurers may not cover countries or regions that are
the subject of a ‘Do not travel’ warning issued by the Australian Government.
These additional countries may include Venezuala, Afghanistan, Burundi, Chad and
Mali. Please read the Product Disclosure Statement when purchasing an insurance
product.


PASSPORTS, VISA, VACCINATIONS, AND BAGGAGE

A visa does not guarantee you entry to a country or permission to remain in it.
Some countries may refuse entry because of your health, condition, or other
circumstances or for other reasons, or may detain, expel or repatriate you. It
is your responsibility to find out about applicable entry and other requirements
of overseas countries you are intending to visit. These things are not our
responsibility.

It shall be your responsibility to be aware of the safety, local conditions and
issues that may exist at your travel destination. We recommend that you contact
the Department of Foreign Affairs and Trade (DFAT) or visit their website
www.smartraveller.gov.au for current travel advice. Luxury Escapes accepts no
liability in this regard.

You should check with the embassies or consulates or other authorities of the
countries in which you intend to travel for any health, entry or visa
requirements that are applicable and you should make the appropriate disclosures
as required. A failure to disclose a health condition may result in the
applicable country refusing you entry, or in you being detained, expelled or
repatriated from it.

The Company and/or its servants and agents accept no responsibility if you are
refused entry into the country/countries of your destination. The Company and/or
its servants and agents are not liable for any expenses, costs liabilities or
loss incurred in relation to such matters. You agree to not hold the Company
including its servants and agents responsible for any such thing. The
Company/and or its servants and agents are not responsible for any disclosures
of a health condition made by other suppliers who provide services on the
holiday or for the acts of any governmental instrumentalities of the countries
connected to your holiday.

You are responsible for all visas, entry, health and other requirements and any
documents required by laws, regulations, orders and/or requirements of countries
visited. The Company and/or its servants and agents are not responsible for
passport and visa requirements or for any loss you sustain for failing to comply
with laws, regulations, orders and/or requirements of countries visited.


ROOM BEDDING GUIDE

All prices on this website are based on existing bedding in the room. Requests
for particular arrangements must be made at the time of booking (for example,
twin share, separate beds, additional rollaway beds may be arranged at time of
check-in and additional charges may be payable direct to the hotel). Some hotels
may also have maximum capacity for particular rooms.


PRICING, VALUE, AND SAVINGS

We calculate the percentage off in our 'Limited Time Lux Exclusive' deals based
on the ‘rack rate’ of the room and the inclusions at the time the deal is live
for the validity period of the deal (that’s hotel-speak for ‘Recommended Retail
Price’). Hotels may change accommodation charges depending on peak seasons, low
seasons and events so we use the rack rate which is consistent through the year
and 100% verifiable. The value and comparative savings have been determined
based on the resort's published rack rates and the value of inclusions. Please
be advised that rack rates may not be reflective of actual rates being charged,
dependent on the timing and manner of your booking and therefore are only
indicative of the level of saving.


LIABILITY

All information, such as comments, messages, text, files, images, photos, video,
sounds and other materials ("content") posted on, transmitted through or linked
from the website are the sole responsibility of the person from whom such
content originated. You understand that we do not control and are not
responsible for content made available through the website unless it originates
from us. Consequently, by using the website you may, contrary to this agreement
and our intentions, be exposed to content that you find offensive, indecent,
inaccurate, misleading or otherwise objectionable. You use the website at your
own risk.

In the absence of its own negligence neither the Company nor any agent or
affiliate shall be liable for any loss or damage to baggage or property, or for
injury, illness or death, or for any damages or claims whatsoever arising from
loss, negligence, delay or from the act, error, omission, default or negligence
of any person not its direct employee or under its exclusive control, including
any act, error, omission, default, or negligence of any country, government or
governmental authority, officer or employee. Neither the Company nor any agent
or affiliate is responsible for any criminal conduct by any third parties.

All bookings agreed to be made by the Company with the provider of any transport
or other services are subject to the terms and conditions imposed on such
suppliers in relation to matters that may not be expressly the subject of our
agreement with them and, in particular, to the applicable laws, requirements and
policies of any government, governmental authority or employee including, visa,
entry, exit or transit.

The Company does not accept responsibility or liability for any acts, omissions
or defaults whether negligent or otherwise, of suppliers. Neither the Company,
nor any agent or affiliate accepts any responsibility or liability of any nature
whatsoever for the acts, omissions or defaults (whether negligent or otherwise)
of any governmental authorities, their officers, or employees or of any
employees, or agents of airlines, air carriers, coach operators, other land
carriers, shipping companies or operators, cruise or ferry operators, any other
transport providers, hoteliers or other accommodation providers, any other
facilities providers, tour directors, tour guides, travel agents, or the
providers to you of meals, other goods or other services on your holiday or in
relation to it and over whom the Company, its agents or affiliates have no
direct control.

Neither the Company nor any agent or affiliate accepts any responsibility or
liability of any nature whatsoever including but not limited to contract, in
tort or under any other law for any injury, damage, loss, delay, additional
expenses or inconvenience caused by your own acts and/or omissions, or other
events which are beyond their control including force majeure or other events
including but not limited to war, civil disturbance, fire, floods, severe
weather, acts of God, acts of government or any other authorities, failure of
equipment or machinery.

Neither the Company nor any agent or affiliate accepts any liability or
responsibility for any terms, conditions or requirements of any third party who
provides some service in the course of your holiday. If you decide that you do
not want to visit a country or part of a country you intended to visit because
of any law, condition or requirements of any government or governmental
authority, official, servant or agent, you are responsible for any costs,
expenses, charges, fees, losses or damage incurred as a consequence and any
cancellation or amendment fees.

Neither the Company nor any agent accepts any responsibility or liability for
your acts, omissions, defaults, conduct, and state of health, condition or
circumstances. Every effort is made to ensure website accuracy at all times.
However, the Company cannot be held responsible for printing or typographical
errors or errors arising from unforeseen circumstances.


LIMITATIONS OF LIABILITY

The Company arranges your holiday, which will be provided by other suppliers.
The Company sells holidays in Australia and internationally that are arranged by
the Company or by entities related to or affiliated with it. The Company
provides you and other passengers with bookings, arrangements, ticketing and
other ancillary and related services.

The Company does not itself provide the transport, accommodation, meals or other
facilities described on this website that you may receive on your holiday, all
of which are provided by air and land carriers, cruise operators, hoteliers or
suppliers of other services as principals.

The Company bears no responsibility as an intermediary and cannot be held
responsible in case of damage caused to you by any of our suppliers, caused by
you to our suppliers. You therefore commit to indemnify and hold harmless the
Company against all damages or claims made by you. The above provisions do not
apply to benefit the Company if the cause of the loss or claim against the
Company arises directly as a result of a breach of any of these terms by the
Company.


INDEMNITY

You will at all times indemnify, and keep indemnified, us and our directors,
officers, employees and agents from and against any loss (including reasonable
legal costs and expenses on a full indemnity basis) or liability incurred or
suffered by you or by us arising from any claim, demand, suit, action or
proceeding by any person against you or us where such loss or liability arose
out of, in connection with or in respect of your conduct or breach of this
agreement.


LINKS TO THIRD PARTY WEBSITES

The Website may include links to other websites, content or resources. These
linked websites, content or resources may be operated by third parties and we
may have no responsibility or control over them.

The existence of these links does not imply that we endorse the linked website,
content or resource. You acknowledge that we have not reviewed any of these
third party websites, content or resources and we are not responsible for the
material contained therein.


STANDARD OF SERVICE

The standard of service in your holiday is based on various factors and neither
the company nor its servants or agents represent or guarantee the standard or
fitness for purpose of the accommodation or services provided.


COMPLAINTS OR PROBLEMS

We endeavour to ensure that the arrangements we have made for you are
implemented as arranged. If a problem occurs, the most practical way to deal
with it is to attempt resolution locally with the supplier (such as the hotel,
tour operator or airline).

If you fail to follow this course, any claim for compensation may be reduced or
denied. If you have any unresolved complaint, details should be lodged in
writing (with supporting documentation, including efforts made with the service
provider to resolve it) directly to the Company within 30 days of return to your
home country.

We have no liability (including for loss or damage) for any act, omission or
default, whether negligent or otherwise of any merchant. If you wish to make a
complaint in respect of a merchant, you must email that complaint to
support@luxuryescapes.com.

Notwithstanding the nature of the complaint, Refunds will only be provided in
accordance with our Refund Policy.


INTELLECTUAL PROPERTY

We reserve all intellectual property rights, including but not limited to,
copyright in material and/or services provided by us. Nothing in the agreement
gives you a right to use any of our marketing material, business names,
trademarks, logos, domain names or other distinctive brand features.

Other trademarks used on the Website that belong to third parties are used with
their consent and remain the intellectual property of that party.

If you correspond or otherwise communicate with us, you automatically grant to
us an irrevocable, perpetual, non-exclusive, royalty-free, world-wide licence to
use, copy, display and distribute the content of your correspondence or
communication and to prepare derivative works of the content or incorporate the
content into other works in order to publish and promote such content. This may
include, but is not limited to, publishing testimonials on the Website and
developing your ideas and suggestions for improved products or services we
provide.


CHANGE OF CONTROL

Subject to relevant laws, if we merge, sell or otherwise change control of our
business or this Website, we reserve the right, without giving notice or seeking
consent, to transfer or assign your Personal Information, content and rights
that we have collected from you and any agreements we have made with you.


COMMUNICATION BY US

As a condition of registering for Luxury Escapes, you consent to us sending you
Administrative Emails and Promotional Emails. In this document:

 * 'Administrative Emails' involve details of account activity and purchases you
   have made
 * 'Promotional Emails' consist of product information and new offers. You may
   choose to opt-out receiving promotional emails anytime by simply clicking the
   unsubscribe button at the bottom of our emails. More details about these
   emails can be found in our Privacy Policy


LUXURY ESCAPES CREDIT

 * Users (referred to as 'Referrers') are able to earn Luxury Escapes Credits
   (referred to as 'Credits') if they refer users who register with us (referred
   to as 'Referees') and those Referees purchase Luxury Escapes offers.
 * Currently, Referrers are able to accumulate Credits by referring other people
   to Luxury Escapes.
 * We reserve the right to alter the value of Credits to Referrers and the
   duration of credit at any time.
 * If a Referee closes their Luxury Escapes account (or is removed by Luxury
   Escapes), the Referrer will no longer accumulate Credits.
 * If your registration on our Website is cancelled or terminated by us in
   accordance with these Terms and Conditions, any accrued Credits will be
   forfeited.
 * You may apply Credits to the purchase price of any ‘land only’ package in the
   same category as your original purchase (i.e. ‘Limited Time Lux Exclusive’
   package etc) with Luxury Escapes (excluding standalone flights or any flight
   component of an accommodation / flights package). For example, if you have
   $200 Credits and wish to purchase a package which costs $500, you would also
   need to spend $300 on your credit card along with $200 Credits to purchase
   the deal.
 * We reserve the right to alter the amount and ratio of Credits we grant at our
   absolute discretion. We also reserve the right to cancel members Credits if
   they have breached these Terms and Conditions.
 * Credits will expire 12 months after they have been credited to your account
   (unless such other period is stated by Luxury Escapes in writing in a
   particular promotion or campaign). Credits are not transferable or assignable
   and cannot be redeemed in any way other than in accordance with this clause.


DEPOSIT TERMS

Luxury Escapes provides the option for its customers to secure dates on certain
‘Limited Time Lux Exclusive’ and ‘Tours or Cruises’ packages or refundable Lux
Premium Collection offers by paying a 50% deposit of the total amount of the
relevant package (plus any service fee as outlined below) with the balance due
at a later time.

Eligibility

 * The Deposit option will be available on certain ‘Limited Time Lux Exclusive’
   hotel, tour and cruise packages and 'Lux Premium Collection' packages
   (excludes non-refundable rates) and where the purchase is made at least:
 * 61 days in advance for ‘Limited Time Lux Exclusive’ packages; or
 * 105 days in advance for Tours or Cruises; or
 * 16 days before the free cancellation ends for refundable Lux Premium
   Collection packages. See 'How it works' below.

This option will be available for customers purchasing through
www.luxuryescapes.com in Australia and internationally where indicated
(excluding India).

If the Deposit option is available for a particular purchase it will be shown at
the payment section of the shopping cart (noting that not all Limited Time Lux
Exclusive / Tour / Cruise and Lux Premium Collection packages will have the
Deposit option available even if they satisfy the requirements outlined above).
Further, any bookings already within the 16 / 61 / 105-day travel window will
not have this option available.

For the avoidance of doubt, the Deposit option will not be available on any
flights (or the flight component of a flights + accommodation package),
insurance, experiences or Gift Card purchases.

How it Works and Indicative Costs

 * Where the Deposit option is utilised the customer will pay 50% of the
   purchase price (plus a service fee of 4.50% on the balance, unless otherwise
   stated, as outlined below) with the balance being paid:
   * Limited Time Lux Exclusive hotel offers: 61 days prior to check-in
   * Limited Time Lux Exclusive tour or cruise offers: 105 days prior to
     departure
   * Lux Premium Collection offers: 16 days before free cancellation ends (not
     applicable for non-refundable packages)
     * This means, if free cancellation is until 7 days prior to check-in, the
       deposit would be eligible for 7+16 days, and the remaining balance would
       be charged 7+15 days prior to check-in.

The balance may be paid as follows;

 * Single payment – a single payment being remitted by the balance due dates
   outlined above.
 * Monthly payments - equal monthly payments being paid each month from the date
   of purchase with the final amount paid by the balance due date;
 * Fortnightly payments - equal fortnightly payments being paid each fortnight
   from the date of purchase with the final amount paid by the balance due date;
 * Weekly payments - equal weekly payments being paid each week from the date of
   purchase with the final amount paid by the balance due date;

To utilise this option

 * Customers must use their credit / debit card or Apple / Google pay. No other
   payment options are available.
 * Given customers must also choose dates to be eligible for this payment
   option, the Deposit Option does not apply where ‘Buy now, choose dates later’
   option is utilised.
 * In addition, and in order to access the Deposit option, there will be an
   additional service fee of 4.50% (unless otherwise stated) of the balance of
   the purchase price payable by the customer, which will be charged at the time
   of purchase (at the same time the initial deposit is paid). The exact deposit
   required and/or service fee may vary but will be shown during the booking
   process.

*For example, if a A$3,000 package is purchased with a 50% deposit option
available, then a 50% deposit plus a service fee of (by way of example) 4.50% on
the balance will be paid up front with the balance payable at the time of the
relevant cut-off date (16 days prior for refundable Lux Premium Collection
offers, 61 days for Limited Time Lux Exclusive hotel or 105 days for Limited
Time Lux Exclusive tour or cruise offers as the case may be) – therefore, in
such example $1,500 (50%) plus $67.50 (being the service fee of 4.50% on the
$1,500 balance) is paid upfront and, where the ‘Single Payment’ option is
selected, a further amount of $1,500 (being the balance of the purchase price)
being paid on the relevant cut-off date prior to departure (as outlined above) -
with an amount of A$3,067.50 being paid in total for the package.

 * In the event that the balance of the purchase is not paid 16, 61 or 105 days
   (as the case may be and as advised to the customer) or the card provided by
   the customer fails then the customer will receive a notification of such
   failure.
 * Additionally for Limited Time Exclusive offers only, in the event that you
   fail to pay the remaining balance, you will receive the deposit back as a
   Luxury Escapes credit which will be valid for 90 days. However, the service
   fee will not be refundable.
 * For all other offer types a Deposit paid to Luxury Escapes will not be
   refundable except where the refund is made pursuant to our ‘7-day Change of
   Mind Guarantee' (note however the service fee will not be refundable even if
   cancellation occurs within 7 days). In addition, where your purchase has the
   option to refund to credit (which will be expressly set out in the ‘Fine
   Print’ of the offer) then in the event you cancel by the required date then
   you will receive the deposit back (plus any instalment amount paid in
   accordance with the above) as a Luxury Escapes credit which will be valid for
   90 days (note the service fee which will not be refundable). Further, in the
   event that an instalment payment option is selected and any instalment
   payment fails after 3 attempts then the order will be cancelled and any
   deposit amount along with any instalment amounts paid will be refunded to the
   customer in Luxury Escapes credit valid for 90 days.

Please note: other deposit options (both in terms of the % deposit paid up front
and % service fee) may be available on your package which differ from the above
and which will be outlined in the ‘fine print’ and payment section of the
specific package.


RESERVE FOR $0 TERMS

Additionally for Limited Time Exclusive offers only, in the event that you fail
to pay the remaining balance, the order will be cancelled.

Eligibility

 * The offer must be a ‘Limited Time Lux Exclusive’ package with at least 7 days
   of free cancellation or flexible cancellation.
 * At this moment, only some customers (picked randomly) will have access to
   this option.

This option will be available for customers purchasing through
www.luxuryescapes.com in Australia and internationally where indicated
(excluding India).

For the avoidance of doubt, the reserve for $0 option will not be available with
flights, experiences, transfers or insurance. Customers will not be able to use
their account's credit or discount codes of any sort.

How it Works and Indicative Costs

 * Where the reserve for $0 option is utilised customers will not be charged
   immediately after the order but will be charged after 48 hours of the order.

The balance may be paid as follows

 * Single payment – a single payment being remitted by the balance due dates
   outlined above.
 * Monthly payments - equal monthly payments being paid each month from the date
   of purchase with the final amount paid by the balance due date;
 * Fortnightly payments - equal fortnightly payments being paid each fortnight
   from the date of purchase with the final amount paid by the balance due date;
 * Weekly payments - equal weekly payments being paid each week from the date of
   purchase with the final amount paid by the balance due date;

To utilise this option

 * Customers must use their credit/debit cards. No other payment options are
   available.
 * Given customers must also choose dates to be eligible for this payment
   option, the Reserve for $0 Option does not apply where ‘Buy now, choose dates
   later’ option is utilised.
 * In the event that the balance of the purchase is not paid or the card
   provided by the customer fails then the customer will receive a notification
   of such failure.
 * Additionally for Limited Time Exclusive offers only, in the event that you
   fail to pay the remaining balance, the order will be cancelled.


GOVERNING LAW

This agreement will be governed by and interpreted in accordance with the laws
of Victoria, Australia. You irrevocably submit to the exclusive jurisdiction of
the courts of the State of Victoria.

8 December 2020: Our terms and conditions have been updated to improve the user
experience. You can access the previous version here.


THE FOLLOWING SECTION IS RELEVANT TO CALIFORNIA / FLORIDA (US) MARKET ONLY

SELLER OF TRAVEL LICENSES (USA)

California - LUXURY ESCAPES TRAVEL CORPORATION is registered with the State of
California as a Seller of Travel. Registration No. 2144808-40.

Florida - LUXURY ESCAPES TRAVEL CORPORATION is registered with the State of
Florida as a Seller of Travel. Registration No. ST43047.

Disclosures
Right to Prompt Refund in the Event of a Cancellation

Upon cancellation of the transportation or travel services, where the passenger
is not at fault and has not cancelled in violation of any terms and conditions
previously clearly and conspicuously disclosed and agreed to by the passenger,
all sums paid to the seller of travel for services not provided will be promptly
paid to the passenger, unless the passenger advises the seller of travel in
writing, after cancellation. This provision does not apply where the seller of
travel has remitted the payment to another registered wholesale seller of travel
or a carrier, without obtaining a refund, and where the wholesaler or provider
defaults in providing the agreed-upon transportation or service. In this
situation, the seller of travel must provide the passenger with a written
statement accompanied by bank records establishing the disbursement of the
payment, and if disbursed to a wholesale seller of travel, proof of current
registration of that wholesaler.

Travel Consumer Restitution Fund (TCRF) This Seller of Travel is not a
participant in the California Travel Consumer Restitution Fund.

Purchase Money For customers, whose state of residences is California or
Florida. California/Florida law requires certain sellers of travel to have a
trust account or bond. This business has a trust account.

Registration as a seller of travel does not constitute approval by the State of
California.


THE FOLLOWING IS RELEVANT TO THE UK MARKET ONLY

1. ATOL

A) Some of the flights and flight-inclusive holidays on this website are
financially protected by the ATOL scheme. But ATOL protection does not apply to
all holiday and travel services listed on this website. This website will
provide you with information on the protection that applies in the case of each
holiday and travel service offered before you make your booking. If you do not
receive an ATOL Certificate then the booking will not be ATOL protected. If you
do receive an ATOL Certificate but all the parts of your trip are not listed on
it, those parts will not be ATOL protected. For more information about financial
protection and the ATOL Certificate go to: http://www.caa.co.uk

B) We, or the suppliers identified on your ATOL Certificate, will provide you
with the services listed on the ATOL Certificate (or a suitable alternative). In
some cases, where neither we nor the supplier are able to do so for reasons of
insolvency, an alternative ATOL holder may provide you with the services you
have bought or a suitable alternative (at no extra cost to you). You agree to
accept that in those circumstances the alternative ATOL holder will perform
those obligations and you agree to pay any money outstanding to be paid by you
under your contract to that alternative ATOL holder. However, you also agree
that in some cases it will not be possible to appoint an alternative ATOL
holder, in which case you will be entitled to make a claim under the ATOL scheme
(or your credit card issuer where applicable).

C) If we, or the suppliers identified on your ATOL certificate, are unable to
provide the services listed (or a suitable alternative, through an alternative
ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air
Travel Trust may make a payment to (or confer a benefit on) you under the ATOL
scheme. You agree that in return for such a payment or benefit you assign
absolutely to those Trustees any claims which you have or may have arising out
of or relating to the non-provision of the services, including any claim against
us, the travel agent (or your credit card issuer where applicable). You also
agree that any such claims may be re- assigned to another body, if that other
body has paid sums you have claimed under the ATOL scheme.

D) Luxury Escapes is ATOL accredited (Air Travel Organisers Licence No. 11711)
and is issued under the name of Luxury Escapes (SINGAPORE) Pte Ltd.

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