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Back to Docusign.com * Discussion * * * Community * Recently Active Topics * Unanswered Questions * What's New * Community Announcements7 * Community Lounge18 * eSignature * Signing761 * Sending1606 * Templates324 * Branding32 * Configuration666 * CLM * Getting Started19 * Configuration73 * Troubleshooting39 * Developer * APIs and SDKs152 * Other Docusign Products * Identify26 * Notary13 * Payments23 * Mobile30 * Admin Tools114 * Web Forms36 * Rooms27 * Integrations * Salesforce125 * Google5 * Microsoft75 * Workday7 * Other60 * Community FAQ Center * Using the Community7 * FAQs3 * Get Started * Groups * Events * FAQs * Learn * * * Customer * Developer * Ask the Community Login * Home * Community * eSignature * Signing SIGNING Find answers to your eSignature signing questions. * 761 Topics * 2,049 Replies Subscribe When you subscribe we will email you when there is a new topic in this category 761 TOPICS Recently Active Most Replies Most views Newest First A AlliedHealthResearchNewcomer asked in Signing HOW ARRANGE FORWARDING OF ENVELOPE? I’m sure this has been answered somewhere alread but thank you again for your responses. I want to send an envelope with several documents to sign. I’m going to send it to just one person (an administrator) who will then forward the envelope onto several other people to complete with their signatures. Can you recommend a video tutorial on how to do this? I’m having difficulty understanding how to go about it. Many thanks for your time 02 A 1 hour ago M MyoNewcomer asked in Signing CHECKBOX BOUNDARY NOT VISIBLE IN COMPLETED DOCUMENT I cannot see checkbox boundary in a signed/completed document. Only “X” can be seen in the selected box. I can’t also see any option to change format in properties. Could anyone help? 02 N 3 hours ago M Munish vedaNew Voice asked in Signing DOCUSIGN ERROR we are facing an issue with DS, in which signatories and people set in cc are being asked to login 2 or 3 times before they can open the document; and in some cases, they get an error message after they login. 02 N 3 hours ago R reyncadNewcomer asked in Signing DOCUSIGN SIGNATURE When I receive an email on a docusign form, it does not show my signature. It just says “Docusign” in cursive. I thought that it might just be that I haven't signed into my account. So I log in but when I open the file from my email it still shows the docusign signature. Please advise. 02 N 3 hours ago J jmadden530Newcomer asked in Signing SHOWING COMPLETE Doc is showing complete but it is not. Can I reopen? 02 N 3 hours ago O OspreyNewcomer asked in Signing USERS UNABLE TO SIGN AGREEMENTS UNDER OUR DOMAIN Hello, My organization is locked out from signing 3rd party documents after our enterprise account contract expired. When logging in to sign an agreement, they are met with a SAML SSO login error or if they attempt to create an account under our domain they get a generic error message. (Screenshots below) We have already deleted the Docusign Enterprise SAML App on the Azure side and removing the TXT record from our DNS record. This was done when we originally claimed our domain for Docusign use. After reviewing documentation, we believe our account was never closed out correctly. We never withdrew the claim to our domain, unchecked Prevent unmanaged signups, or unchecked required SSO login with our Identity provider (Azure AD). Since our account is closed out we cannot login to change these settings retroactively. Now our domain is associated with a closed out account that cannot be logged into and docusign support has only provided generic answers about disabling SSO and contacting IT 01 N 3 hours ago M MarvinNewcomer asked in Signing IDENTITY WALLET ON WINDOWS WITH USB SECURITY ONLY (NO PIN, NO FACE RECOGNITION) I can use passkey for DocuSign login with PIN or face recognition. But when I try to save my ID Wallet with passkey it gives only one option: USB security key. (No pin, no face recognition) My console shows this warning: “publicKey.pubKeyCredParams is missing at least one of the default algorithm identifiers: ES256 and RS256. This can result in registration failures on incompatible authenticators. See https://chromium.googlesource.com/chromium/src/+/main/content/browser/webauth/pub_key_cred_params.md for details” And that seems to be the reason. publicKey.pubKeyCredParams for DocuSign login defines -7 (ES256) and -257 (RS256), whereas publicKey.pubKeyCredParams for the ID Wallet passkey defines only -7 (ES256). That leads to Windows giving only the Security Key option for the ID Wallet passkey. Is this intentional? I hope it is not. If it is, it should be mentioned in the documentation. 01 N 3 hours ago E Ejaz AshrafNewcomer asked in Signing DOCUSIGN EMBEDDED REDIRECT ISSUE (NEW USERS) - HELP NEEDED! Hi everyone, We're facing a bit of an issue with DocuSign embedded signing in our project (uses .NET backend and Angular frontend). The issue is with how new users are redirected after successfully signing a document for the first time. Subsequent attempts work just fine. Here's what's happening: Expected: After signing, new users should be redirected to our configured URL: https://client-portal-dev.azurewebsites.net/deductions Reality: On the first attempt only, new users are redirected to: https://client-portal-dev.azurewebsites.net (without the "/deductions" part) We've double-checked and our redirect URL is definitely set correctly in DocuSign. Anyone else encountered this before? Any pointers on how to resolve this would be much appreciated! We need to make sure new users land on the intended URL after their first signing experience. Thanks in advance for any help! 01 N 4 hours ago N NanaNewcomer asked in Signing DOCUMENT VISIBILITY TO INTERNAL & EXTERNAL FOR MULTIPLE DOCUMENTS i have 2 documents Document X - to be signed by A, B & C (internal) Document Y - to be signed by C (internal) & D (external) Only C is able to view Document Y as reference to Document X because C is the signatory for both document X & Y. The visibility check box is greyed out for document Y for signatory A & B because they are not the signer i supposed. How can i enable them to view Document Y even though they are not signer? Thanks. 01 10 hours ago A Amy.BNewcomer asked in Signing I HAVE INPUT THE CORRECT PHONE NUMBER AND CLIENT CAN'T RECEIVE SMS I have input the incorrect phone number for the second applicant and she can’t continue on with the application form. Can I fix this, without having the first applicant complete their part again? Thanks 01 10 hours ago A AdvocateNewcomer asked in Signing ADVOCATE I want to open another account with a 2nd signature that would belong to my husband 01 10 hours ago P PeteNewcomer asked in Signing E-SIGNATURE ERROR ON FRENCH GOV SITE Hello, I am receiving this error on a French Gov site, which I need to electronically sign a document.error I am getting:------------------------Your signature is not valid: The summary was signed with a foreign certificate outside the EU and whose certification authority is not present among those defined in the eIDAS trust lists. Your signature is therefore not considered valid since we cannot find the certification authority of the certificate used among the eIDAS trusted lists. We invite you to contact your signature provider in order to have a compliant signature.---------------------------------------What is strange is your company is listed as a valid third party for electronic signatures.Here is the French gov site that recommends your platform: https://www.francenum.gouv.fr/guides-et-conseils/pilotage-de-lentreprise/dematerialisation-des-documents/la-signature#avancee Here is original error message not translated: Votre signature n'est pas valide : La synthèse a été signée ave 01 N 10 hours ago V Vlasta MikusovaNewcomer asked in Signing E-SIGNED DOCUMENT BEFORE SIGNING BY US Hello, we have already received an email with .pdf contract signed by one party, the Supplier, through a qualified DocuSign electronic signature. Is it ok to create our new envelope with it and have two supplier electronic signatures on the document? Note: we only need an advanced electronic signature. Thanks 01 10 hours ago D Devendra SaiNewcomer asked in Signing STORINNG DOCS Is there anyway we cannot store the document in docusign developer account. 01 11 hours ago S skbelal786Newcomer asked in Signing INCREASE/SUPPRESS SIGNING LINK EXPIRY What is the best way to increase the signing link expiration time(48 hrs/5 click)in remote signing option? Or is there a way the signing link will not expire for the recipient signer? Thanks! Belal 04 A 22 hours ago J jhurley56Newcomer asked in Signing SIGNING VS. APPROVING My role is to review and approve all documents and forward to president with recommendation for signature. I cannot tell whether my attempt to approve will result in me unintentionally signing the document. Docusign seems based on simplistic idea “Click here, and you’re all done!” The real world is more complicated. 03 A 22 hours ago J jerchambNewcomer asked in Signing SAVING PROGRESS Is it possible to set the document to save a signer’s progress so they can come back and finish it later? 02 A 22 hours ago M MarcoNewcomer asked in Signing I HAVE SIGNED A SCAM EMAIL Hi, I have signed a scam email with DocuSign, regarding a reservation of an hotel, by Royal Visit (email: sales@royal-visit.com). Luckly I did not give any bank information, even if (reading now better the document) it says so. What can I do? 02 C 1 day ago G GizmoNewcomer asked in Signing NOTICES Signer keeps receiving notices to sign even after document has been signed by all parties 02 C 1 day ago M MoniNewcomer asked in Signing ANY HELP WITH THIS? I CAN'T SIGN THE DOCUMENT 02 C 1 day ago I Iorgo2Newcomer asked in Signing CAN NOT SIGN I am trying to do what I always do the last years... Received on my email a word doc which I want to open directly through DocuSign...sign it and share it through WhatsApp...HAVE DONE THAT HUNDREDS of time literally.Only that last time it says no more envelopes left or something like that.I just want to sign nothing else and as far as I know signing is free...would appreciate any help from anyone. 017 C 1 day ago J jdfoodNewcomer asked in Signing HOW TO RECEIVE A DOCUMENT TO SIGN Someone is sending me a document to sign, but it opens in my phone (illegible) instead of on my MAC laptop. How do it get it to stay on my laptop. I get the message directly on my email that I opened on my laptop. thank you. 03 C 1 day ago E ES AskewNewcomer asked in Signing NEW TO DOCUSIGN. Hi! I am trying to assign a document to someone else for signature and I don’t have that option in the pull down from the right. What do I do, please? Thanks a million! 01 D 1 day ago D DustinHenfreyNewcomer asked in Signing SHARED E-MAIL I have a document that needs to be signed by two parties but they share one e-mail address how do I go about the easiest way? I have been sending it out once to one of the parties then when I receive it back I change the name of the signer to the other person and resend it again. This makes a two step process is there a way just to do it in one step? Can the envelope be sent out to two people on one e-mail? Would they not just receive it once? 01 M 1 day ago T Tim SzokeNewcomer asked in Signing TIMESTAMPS Hello We have rare cases where we need to indicate the time of signature (hours, minutes, seconds). We do not want to change the date signed setting to include a timestamp in all cases, as this is the exception to the rule. One solution would be to refer to the certificate of completion, but this doesn’t indicate seconds. Is it possible to include seconds in the certificate of completion timestamps? If that isn’t possible, what alternatives are available, either for a user-level or per-envelope setting to include timestamps, or to create a custom field which includes date and time? 04 A 1 day ago * 1 * 2 * 3 * 4 * ... * 31 * Page 1 / 31 MOST HELPFUL MEMBERS THIS WEEK * Roblox 48 likes * M Micheal 12 likes * Q Quadrangolare 6 likes * Alexandre.Augusto 6 likes * D David.Schmitz 6 likes BADGE WINNERS * LHaslitthas earned the badge 1st Question Posted * AlliedHealthResearchhas earned the badge 1st Reply Posted * N Beamerhas earned the badge 1st Question Posted * karanvir93has earned the badge 1st Question Posted * jhansenhas earned the badge 1st Question Posted Show All Badges POPULAR TAGS * eSignature * Admin Tools * Salesforce * Billing * Other Integrations Powered by Gainsight Code of Conduct SIGN UP Already have an account? Login ASK AND ANSWER QUESTIONS, JOIN GROUPS AND GROW TOGETHER. 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