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AGENCY SUPPORT RESOURCES

The agent support resource portals below are the quickest paths to help with
answers to your most common questions.
After searching, if you are unable to locate the answer to your question, please
proceed to the chat option located within each resource.

Technology Support
(ATSC)
 * Advisor Pro issues
 * Software/Hardware issues
 * Password/passphrase reset

Underwriting and Property Inspections
(RMBC)
 * Personal Auto and Property
 * Property Services
 * Documentation requirements

Billing and Telematics
(ASIC)
 * Billing
 * Discounts
 * Drivewise and Milewise

ALR
Allstate Life and Retirement
 * Life Sales Central and eApp
 * Underwriting and business processing
 * Term conversion

Claims
 * Claim FAQs
 * GHN service centers
 * MyClaim information

Having trouble with technology? Search the Agent Online Technology Support for
solutions to errors on:

 * Advisor Pro
 * Office 365
 * Gateway
 * Commercial errors
 * eAgent
 * Customer site/mobile

Need to reset your password / passphrases, resolve VIP issues or security
questions? Utilize Manage My Access for a quick solution

Need underwriting support? Search the Risk Management Business Center Online
Support Portal for solutions to questions on:

 * New Business and Renewals
 * Property Services and Inspections
 * Reinstatements
 * Auto/Property Correct Class and Endorsements

Check out the RMBC top 20 for solutions to the most common agency questions.

Looking for assistance on an Allstate policy? Search the Allstate Service
Information Center home page for solutions to various topics such as

 * Billing and payment methods
 * Drivewise and Milewise questions
 * Discounts and surcharges
 * Premium change

Have you taken advantage of the Billing Explanation Tool? It can provide answers
to 80-90% of customer billing questions.

Need support for Allstate Life and Retirement? Search the ALR Home Page for
solutions to questions about:

 * Life Sales Central and eApp
 * Underwriting and Processing
 * Term Conversions and Annual Reviews
 * Chat is also available via AccessAllstate

Did you know that AccessAllstate allows you to complete a Specimen Contract that
can answer many common questions?

Have a claims question? Visit Claims Agent Engagement where you can:

 * File a new claim or check status of an existing claim
 * Find information on common claim scenarios
 * Access the Good Hands Repair Network

Utilize MyClaim to identify and message the claim owner if any questions come up
during the claims process.

If you are unable to locate the answer you need via the resources, you can still
connect with an expert using the chat options that are available via each online
portal.

REMOTE ASSISTANCE

ATSC SUPPORT

You will need to click on this link below when a member of the ATSC connects to
your computer

Remote Assistance - Beyond Trust




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