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Click here or press enter for the accessibility optimised version Meet the Bankers containing 34 chapters. Chapter 1 of 34. Skip to content Contents MEET THE BANKERS USE OUR EXPERIENCE. MAKE AN IMPACT NOW. false 1 / 34 Click when you see this icon to immerse yourself in deeper content Ok Click here or press enter for the accessibility optimised version Meet the Bankers containing 34 chapters. Chapter 1 of 34. Skip to content Contents MEET THE BANKERS USE OUR EXPERIENCE. MAKE AN IMPACT NOW. false 1 / 34 Click when you see this icon to immerse yourself in deeper content Ok Click here or press enter for the accessibility optimised version Meet the Bankers containing 34 chapters. Chapter 1 of 34. Skip to content Contents MEET THE BANKERS USE OUR EXPERIENCE. MAKE AN IMPACT NOW. false 1 / 34 Click when you see this icon to immerse yourself in deeper content Ok Click here or press enter for the accessibility optimised version Meet the Bankers containing 34 chapters. Chapter 1 of 34. Skip to content Contents MEET THE BANKERS USE OUR EXPERIENCE. MAKE AN IMPACT NOW. false 1 / 34 Click when you see this icon to immerse yourself in deeper content Ok We use cookies for user experience and analytics. By navigating this site you agree to allow us to collect information through cookies. Learn more, including about controls: Cookie Policy [ 1 ][ 2 ] × Please rotate your device. , MEET THE BANKERS MODERNIZING CORE BANKING: A GUIDE FOR FINANCIAL SERVICES EXECUTIVES MEET THE BANKERS USE OUR EXPERIENCE. MAKE AN IMPACT NOW. EXECUTIVE OVERVIEW MEET THE FORMER "BANKERS" TO GET INSIGHTS, LEARN FROM PAST PROJECTS, AND DETERMINE WHICH EXPERT CAN BENEFIT YOU TODAY. THREE STEPS TO MAXIMIZE YOUR EXPERIENCE: 1. VIEW “BANKERS” PAST PROJECTS. 2. JUMP TO A SPECIFIC “BANKER”. 3. REQUEST A BRAINSTORMING SESSION. MEET THE BANKERS WE ASKED FOR A PROJECT THEY WERE PROUD OF. HERE'S WHAT THEY HAD TO SAY... RICHARD HARMON I established a nationwide network with the top 50 banks to more accurately forecast short term mortgage refinance activity. CYNTHIA DEVARAJ My first implementation of Artifactory allowed me to partner with developers and deliver a product that impacted over 2 million artifacts. ANTHONY GOLIA I helped create a solution for a client regarding market and credit risk analysis. This allowed them to be more agile and change risk models without impacting production. HECTOR ARIAS Creating the open API banking business for a global financial institution. It was a new concept and created tremendous opportunities. ARIC ROSENBAUM Created fractional shares which opened up stock trading to a wider audience by enabling consumers to better diversify their portfolio with real-time dollar-based investing. MEET THE BANKERS WE ASKED FOR A PROJECT THEY WERE PROUD OF. HERE'S WHAT THEY HAD TO SAY... MARK DLUGOKENCKY Renovation of a data driven front office application suite focused around enhancing customer experience while mitigating risk. ERIC MARTS Taking transactional FX to the next level for the bank's retail and corporate customers. It directly impacted the bank's top line growth. DAVID LEE The onboarding of IT automation was fun because it solved every day challenges that people run into, and it allowed individuals to write code and automation to solve problems. MAHEN SINGH We did an RPA product implementation within 2 months from start to finish and automated processes allowing employees to focus on innovation. JOON PAIK We implemented IT automation which changed operations, and built in security and recovery measures. Manual processes by teams could now be automated. EMERY FREEMAN Developing and tuning systems to receive and process huge amounts of transactions with low latency requirements has been fascinating, as well as truly beneficial to the customers and firms I have worked with. MONICA SASSO With a regulatory deadline looming I delivered MiFID II at a wealth management firm, bringing together the reg and digital transformation efforts. It required true collaboration, organisational change and putting the client at the heart of the project. MEET THE BANKERS WE ASKED FOR A PROJECT THEY WERE PROUD OF. HERE'S WHAT THEY HAD TO SAY... VINCENT CALDEIRA We didn’t have any digital tools for customers to easily use. The CEO gave us one year to release a digital investment portfolio tool. We created an agile team and built a digital delivery capability leveraging cloud technologies and DevOps in a matter of weeks. DANIEL CALLOT The development of an internal and external facing portal for customers. Not only was the technical delivery unique, but we had a high functioning team with unique skills contributing. It was truly a case of optimal collaboration by talented people. KELLY SWITT I led a business model transformation that created collaboration between the business and IT through the creation of purpose driven teams that delivered a measurable difference to the customers and the bottomline for the bank. MEET THE BANKERS WE ASKED FOR A PROJECT THEY WERE PROUD OF. HERE'S WHAT THEY HAD TO SAY... ARMIN WARDA Contributed to the introduction to a new core banking system that became one of the first large banks running a core banking system on Linux. That led me to focus on future innovation. LUIZ GUIMARÃES I made a framework that allowed teams to easily code business logic and greatly improved time to market. That approach made the customer's experience better too. JIM BENNETT Reengineered the operational model and the control risk functions, while managing operations for a major global firm. It took a lot of collaboration, drive and internal selling to get success. MEET THE BANKERS WE ASKED FOR A PROJECT THEY WERE PROUD OF. HERE'S WHAT THEY HAD TO SAY... RAMON VILLARREAL Led the modernization of the platform for payments acquiring organizations achieving heighten customer experience, the ability to release new products faster and maximize growth. JAMIL MINA Led the implementation of the DevSecOps pipeline. My proudest moment was helping people transform to the new working approach and helping accelerate their digital delivery. PETER MAGNAYE A cloud migration project that required collaboration across technology and risk teams. The end product was better than we envisioned due to the collaborative work environment. RUSS POPEIL I managed the revision of the core banking interface to money transfer systems. We brought in real-time market feeds to do foreign exchange trade revaluation. STEPHANE MATIS I developed a grid computing environment to efficiently run critical market regulatory compliance workloads, a similar design approach to modern container based distributed AI/ML. MEET THE BANKERS WE ASKED FOR A PROJECT THEY WERE PROUD OF. HERE'S WHAT THEY HAD TO SAY... BRAD CUPP I supported the implementation of OpenShift which greatly decreased application development time to market. THOMAS MCGINNIS I developed a system so teams could order Linux servers through a database and build everything automatically. It saved a ton of time by eliminating physical paperwork and manpower to build. KALEEM AZHAR We developed an API framework that allowed banks and their customers to access their check images and information. This was a major step in customer service and it’s still used today. PHIL AVERY We were the largest SMS user and took it to a new level globally. We’d develop all day then hand off to the next timezone. It allowed us to deploy apps at an unheard of rate. MEET THE BANKERS WE ASKED FOR A PROJECT THEY WERE PROUD OF. HERE'S WHAT THEY HAD TO SAY... ANDREAS SPANNER Developed the architectural foundation for hypergrowth t decouple business entities, prepare for acquisitions, and establish reference bank implementations. TIM HUNT I supported the internal implementation of SourceForge - the first Linux deployment there. It provided a standardized developer tool and created a shared collaboration space. ATIQ ADAMJEE Upgraded a major firms’ network infrastructure and server infrastructure which improved processes from hours to minutes, all while the company was physically moving office locations. SERGIU BODIU Many branches were closing and we had to get the digital channels available to keep the market presence. We built the program from scratch and were able to provide customers with easy access. -------------------------------------------------------------------------------- MEET THE BANKERS WE ASKED FOR A PROJECT THEY WERE PROUD OF. HERE'S WHAT THEY HAD TO SAY... MEET VINCENT CALDEIRA THERE IS AN OPPORTUNITY TO IDENTIFY SPECIFIC TARGET AUDIENCE NEEDS AND SCALE PRODUCT TECHNOLOGY AROUND SERVICING THESE AUDIENCES FOR THE GREATEST MARKET SHARE. LET'S CHAT ABOUT: SELF DRIVING BANKING, COMPOSABLE ARCHITECTURE, DATA PLATFORM AND DATA MESH ARCHITECTURE. MEET VINCENT CALDEIRA CHIEF TECHNOLOGIST, FSI SEE MORE FROM VINCENT: INFOGRAPHIC LINKEDIN UPDATING MODELS TO MEET CUSTOMER NEEDS Banking business models have not yet evolved to fully deliver a digital experience that addresses the current and future needs of customers. That model can be altered to create functional working groups of people successful at collaborating and show success with IT innovation, then scale their usage to the broader organization. These groups can help lead innovation to meet those customer needs. WHAT I WISH I KNEW IN MY FSI DAYS The nature of collaboration can influence the project priorities, solution functionality, contributors, and outcomes of a project. Request a meeting with Vincent MEET DANIEL CALLOT THERE IS A TRUE SENSE OF COMPETITION WHEN VYING FOR CLIENT TIME AND ATTENTION. OVERCOMING THE DESIRE TO SERVE ALL NEEDS TO ALL PEOPLE ON YOUR OWN. PARTNERSHIPS ARE CRITICAL IN THE FUTURE. LET'S CHAT ABOUT: RISK AND COMPLIANCE, HYBRID CLOUD, AND CLOUD-NATIVE DEVELOPMENT AND WHETHER THEY CAN HELP YOU MEET YOUR BUSINESS GOALS. MEET DANIEL CALLOT SOLUTIONS ARCHITECT, FSI SEE MORE FROM DANIEL: INFOGRAPHIC LINKEDIN Many of my colleagues really wanted to make an impact through their work. That was their internal motivation. THE IMPORTANCE OF IMPACT I ended up switching from financial services to a technology company because I was drawn to the impact technology had on creating change and knew I wanted to help apply this technology to the broader financial services industry to impact more people." I’m able to quickly identify patterns to needs assessment and solution recommendations because I’ve been in the troubleshooting position of many of these pain points while simplifying technical jargon so all on the team can see the vision forward. WHAT I WISH I KNEW IN MY FSI DAYS Simplifying the message for internal and external stakeholders allows for clear communication and engagement, and let’s projects complete faster. Get introduced to Daniel MEET CYNTHIA DEVARAJ EMBRACING THE NEEDS OF THE CUSTOMER AND ADAPTING TO TECHNOLOGY THAT SUPPORTS THEIR LIFESTYLE WILL DETERMINE FUTURE COMPETITIVE ADVANTAGE. LET'S CHAT ABOUT: WHAT TOP LEVEL BUSINESS GOALS ARE AND WHAT DIRECTION TO TAKE TO GET THERE WITH PEOPLE, EXISTING RESOURCES AND NEW TECHNOLOGIES. MEET CYNTHIA DEVARAJ SOLUTIONS ARCHITECT, FSI SEE MORE FROM CYNTHIA: INFOGRAPHIC LINKEDIN OVERCOMING CHALLENGES FOR GREAT RESULTS Managing the pace of change expected by customers and delivered by competitors while assuring compliance to regulatory requirements can be very challenging. Bringing teams together, learning to speak their business language or IT technical speak, can help you overcome that. Create a conversation to better understand what business objectives they are trying to solve, and how certain technologies can add value in meeting their goals. Those steps will bring faster success and better results. WHAT I WISH I KNEW IN MY FSI DAYS Asking questions of team members is a value versus a threat or sign of weakness. Many times asking questions offers insight, context and time savings. Have a conversation with Cynthia MEET MARK DLUGOKENCKY I STILL USE THE KNOWLEDGE THAT PEOPLE ARE THE GREATEST ASSET IN AN ORGANIZATION. IT CREATES A STRONG CULTURE AND PRIDE BEHIND THE ORGANIZATION WHICH REFLECTS IN THE WORK PERFORMED. LET'S CHAT ABOUT: USE OF DATA, CULTURE, AI/ML AND THE IMPACT BUSINESS AND TECHNOLOGY DECISIONS CAN HAVE THROUGHOUT YOUR ORGANIZATION TO MEET YOUR NEEDED OUTCOMES. MEET MARK DLUGOKENCKY NA FINANCIAL SERVICES CONSULTING LEADER SEE MORE FROM MARK: INFOGRAPHIC LINKEDIN TALENT MATTERS The inability to recruit and retain top talent skilled at developing and delivering technology solutions is impacting the banking industry. Those who can recruit have a strong advantage. Financial leaders who focus on the people will open conversations to create understanding which allows the best ideas to be heard and can be implemented with consideration of constraints. This transparency will allow for realistic expectations and better outcomes. WHAT I WISH I KNEW IN MY FSI DAYS Understanding the depth of complexity in the business beyond my role would have added an appreciation to the organization, the operating model, and business objectives. Request a meeting with Mark MEET EMERY FREEMAN ONE BIG TAKEAWAY FROM WORKING IN FSI IS THAT THERE ARE ALWAYS OPPORTUNITY COSTS AND THE HIGHER UP YOU GO, YOUR DECISIONS HAVE GREATER OPPORTUNITY COSTS. IT'S A BIG RESPONSIBILITY BUT ONE THAT CAN BENEFIT SO MANY. LET'S CHAT ABOUT: THE VALUE OF TECHNOLOGY OPTIONS, BE THAT HYBRID CLOUD, AUTOMATION, CORE MODERNIZATION, AND THE IMPACT TO YOUR BUSINESS IN A NON-TECHNICAL (OR TECHNICAL) WAY. MEET EMERY FREEMAN SOLUTIONS ARCHITECT, FSI LEARN MORE ABOUT EMERY: INFOGRAPHIC LINKEDIN -------------------------------------------------------------------------------- BIGGEST CHALLENGE FOR FSI Building customer relationships has changed as it becomes more digital there is less customer loyalty to a specific brand. Customers focus on convenience and ease of an application, not on the company. MEET YOUR GOALS FASTER Realize you are all working to solve business challenges, but everyone brings different knowledge to the conversation and that collaboration, where everyone can contribute, will result in the best solution. Take time to truly understand the goals set by leadership, create alignment within teams, and then move forward. Setup a conversation with Emery MEET ANTHONY GOLIA TO MAINTAIN A COMPETITIVE EDGE AND BEST SERVE THEIR CLIENTS, THE BANKING INDUSTRY NEEDS TO TRANSFORM BUSINESS PROCESSES, PEOPLE AND CULTURE. LET'S CHAT ABOUT: MARKET CREDIT RISK, ANTI-MONEY LAUNDERING, PAYMENTS, AI/ML. MEET ANTHONY GOLIA CHIEF ARCHITECT, FSI SEE MORE FROM ANTHONY: INFOGRAPHIC BLOG: BUY “OR” BUILD: MOVING TO “AND” LEVERAGING THE POWER OF SUPPORTED OPEN SOURCE LINKEDIN MAPPING OUT YOUR PLAN FORWARD A great opportunity is to embrace the transformation necessary to be competitive in the industry. The culture, processes and technology need to evolve to meet the demands of customers. Transformation will continue to require innovation, new ideas and growth. Business leaders and IT leaders together can drive that success. Understanding the significant attention to detail that the IT team can bring if they understand the business motivations and challenges their business teams face will provide better results, faster. WHAT I WISH I KNEW IN MY FSI DAYS The pace of technological innovation is rapid and requires mental preparedness. Request a meeting with Anthony MEET RICHARD HARMON MODERNIZATION IS AN EXTREME CHALLENGE DUE TO LEGACY SYSTEMS AND SILOED OPERATIONAL MODELS, BUT IT’S CRUCIAL FOR FUTURE SUCCESS AND WHEN DONE WELL CAN LEAD TO EVEN GREATER SUCCESS. LET'S CHAT ABOUT: THE IMPORTANCE OF DRIVING INNOVATION, AGILITY, MODERNIZATION AND THE FUTURE OF ANALYTICS IN FINANCIAL SERVICES. MEET RICHARD HARMON VP, GLOBAL HEAD OF FINANCIAL SERVICES SEE MORE FROM RICHARD: INFOGRAPHIC LINKEDIN BRINGING EXPERIENCE TO THE TABLE. In my many years working in financial services I learned to consider all potential alternatives, outcomes and scenarios compared to a level of risk associated with the change. What our teams learned working for firms allow us to bring value and knowledge to a very complex and highly regulated industry, and to have empathy which allows us to understand challenges, while integrating technology to help them meet goals. WHAT I WISH I KNEW IN MY FSI DAYS The potential and true importance of technology. I took the underlying systems for granted but had I better understood I could have understood IT’s challenges in doing what I needed. Get introduced to Richard MEET DAVID LEE FOR FUTURE SUCCESS YOU MUST BE OPEN TO EMBRACING THE CULTURE CHANGE OF DIGITAL MODERNIZATION EXPECTED BY CUSTOMERS AND DELIVERED BY COMPETITORS. LET'S CHAT ABOUT: THE VALUE YOU CAN GET WITH GREAT DEVELOPERS, A SECURE OFFERING AND THE USE OF TECHNOLOGY. MEET DAVID LEE CHIEF ARCHITECT, FSI SEE MORE FROM DAVID: INFOGRAPHIC LINKEDIN Collaboration is needed to find solutions to make certain you've considered all perspectives and to see angles you didn't know financial services has come commonalities to other industries but it can often be a situation where if you haven't worked within a firm, you don't really get it. Customers need all partners to get it and do it quickly. GREATEST LEARNING IN FINANCIAL SERVICES How to design and execute a plan. Getting everyone together and inspiring them to work towards a common goal, within constraints, to meet clearly defined MVP requirements. CHALLENGES AND OPPORTUNITIES Embracing the culture change of digital modernization expected by customers and delivered by competitors can be challenging but the results of the new culture can bring results never before possible. The transparency in information sharing truly allows an organization to develop the best client outcomes. Set up a meeting with David MEET PETER MAGNAYE THE USE OF DATA TO INFORM HOW BANKS CAN BETTER SERVE THEIR CUSTOMERS AND DIFFERENTIATE FROM COMPETITORS. STRONG USE OF DATA COULD CHANGE THE FACE OF BANKING. LET'S CHAT ABOUT: ARTIFICIAL INTELLIGENCE, CLOUD COMPUTING, THE IMPACT OF REGULATIONS AND THE VALUE OF TECHNOLOGY INVESTMENTS FOR YOUR BUSINESS PLAN. MEET PETER MAGNAYE SOLUTIONS ARCHITECT, FSI SEE MORE FROM PETER: INFOGRAPHIC LINKEDIN BUILDING TRUST WITH CUSTOMERS AND EMPLOYEES To create client trust regarding a system that supports the ever changing regulatory landscape, without compromising security and compliance is a challenge. That challenge can be overcome with a mindset that we are all on the same team, regardless of the role we play in achieving the goals. The greater trust internally, allows for better offerings and increased trust from customers. WHAT I WISH I KNEW IN MY FSI DAYS The diversity of thought and opinions available within a global company and how smart younger generations really are. People everywhere have great ideas and I should have reduced the silos earlier. Schedule a conversation with Peter MEET ERIC MARTS IT AND BUSINESS TEAMS SHOULD TAKE TIME TOGETHER TO UNDERSTAND THE TRUE BUSINESS NEED, OBJECTIVES AND LONG TERM GOALS. THIS PROCESS CAN HELP CREATE A BOND THAT BRIDGES THE GAP BETWEEN IT AND BUSINESS PROFESSIONALS TO CREATE A SUCCESSFUL PARTNERSHIP. LET'S CHAT ABOUT: CULTURE CHANGE, PAYMENTS MODERNIZATION, CONNECTIVITY, INTEGRATION AND THE IMPACT ON YOUR LINE OF BUSINESS. MEET ERIC MARTS FINANCIAL SERVICES PRINCIPAL MARKETING MANAGER SEE MORE FROM ERIC: INFOGRAPHIC LINKEDIN Collaboration is needed to find solutions to make certain you've considered all perspectives and to see angles you didn't know existed. THE VALUE OF FORMER FINANCIAL SERVICES EXPERTS We have been in our customers' shoes and understand industry pain points, as well as opportunities. We can be trusted to “get” the situation and help solve challenges. Knowledge allows our customers a big opportunity to leverage tools and technology to improve the overall customer experience. Combine that with strategic partnerships. The banks win and customers benefit. WHAT I WISH I KNEW IN MY FSI DAYS The value of developing ongoing partnerships with vendors, versus transactional lenders for technology needs. I could have done more for my customers with that approach. Get introduced to Eric MEET STEPHANE MATIS THE FINANCIAL SERVICES INDUSTRY HAS AN OPPORTUNITY TO BE MORE FORWARD THINKING AND FOCUSED ON CUSTOMER NEEDS. UNDERSTANDING WHAT THE CUSTOMER IS SHARING, AND THE DATA INTELLIGENCE CAN PROVIDE CUSTOMERS WITH WHAT THEY REALLY NEED. LET'S CHAT ABOUT: DISTRIBUTED DATA STORAGE, DAY TWO OPERATIONS, CORE MODERNIZATION, DIGITAL TRANSFORMATION. MEET STEPHANE MATIS PRINCIPAL SOLUTIONS ARCHITECT, FSI SEE MORE FROM STEPHANE: INFOGRAPHIC LINKEDIN CHANGE LED FROM THE OUTSIDE The operating silos within banks makes it difficult to get anything done in a timely manner without leadership stepping in and forcing change. That change can be challenging and I believe in the technology and the impact it can have on organizations. As a consultant we are viewed as a neutral party and have greater impact pulling teams together to create change. WHAT I WISH I KNEW IN MY FSI DAYS Red Hat is greater than Linux. The depth of product solutions could have solved more challenges within my organization. Request a meeting with Stephane MEET JAMIL MINA A CHALLENGE FOR FINANCIAL SERVICES IS THE EASE IN WHICH COMPETITORS CAN MATCH NEW OFFERINGS AND NEW COMPANIES COMING INTO THE MARKET. BANKS NEED TO CONTINUE TO BE MORE CREATIVE TO REMAIN MARKET LEADERS. LET'S CHAT ABOUT: HOW CURRENT PRACTICES MAY BE SLOWING DOWN CLOUD ADOPTION AND THE ABILITY TO INNOVATE. MEET JAMIL MINA CHIEF ARCHITECT, FSI SEE MORE FROM JAMIL: INFOGRAPHIC 10-MINUTE COFFEE BREAKS LINKEDIN -------------------------------------------------------------------------------- THE VALUE OF EXPERIENCE Moving from a bank to the technology industry provided insight that would have been valuable when I was at my firm. Here are a few things I've learned: IMPORTANCE OF TECHNOLOGY Training and staying educated on new technologies is what sets you apart and lets you deliver the best results. WORKING TOGETHER I.T. leaders can benefit by helping business leaders better understand that the growth of their organization, and potential revenue, is closely tied to the velocity of their developers and their ability to develop faster. Real partnership will find greater success. Good ideas come from everywhere. You should not shut out the ideas because of their title, position, and who they are. Request time to chat with Jamil MEET JOON PAIK FINDING COMMONALITIES BY COLLABORATING ACROSS ORGANIZATIONS WILL ALLOWS TEAMS TO SOLVE PROBLEMS WITH THE BEST APPROACH, NOT JUST THE APPROACH THEY KNOW BEST. LET'S CHAT ABOUT: DISASTER RECOVERY, DATA CENTER MIGRATION AND ANSIBLE AUTOMATION. MEET JOON PAIK SENIOR SOLUTIONS ARCHITECT, FSI SEE MORE FROM JOON: INFOGRAPHIC LINKEDIN BEING PREPARED IS CRITICAL Being prepared for disaster recovery as a banking organization based on the manual processes in place and becoming adaptable to change in culture. New opportunities allow for culture shifts that can lead to more innovation. The former "bankers" at Red Hat have experienced all the pain points in FSI so we truly can empathize with clients and help advise on solutions that will meet business goals. WHAT I WISH I KNEW IN MY FSI DAYS The silo operating mindset limits the perceived impact of a product solution within an organization. Request a meeting with Joon MEET HECTOR ARIAS THE POWER OF THE TEAM IS WHAT DETERMINES SUCCESS. PEOPLE AND TEAMS ARE WHAT MAKE THE DIFFERENCE. PARTNERSHIPS UNLOCK A FIRM'S TRUE POTENTIAL TO MAKE AN IMPACT IN THE DIGITAL AGE. LET'S CHAT ABOUT: DIGITAL BANKING, OPEN API BANKING, BANKING AS A SERVICE, INNOVATION AND THE IMPACT OF CLOUD. MEET HÉCTOR ARIAS BANKING SECTOR GLOBAL LEAD SEE MORE FROM HECTOR: LINKEDIN THE CHALLENGES FIRMS FACE Industries’ limits are blurring. You can do “banking” without being a bank. Yet, banks have to figure out how to maintain risk control across the whole value chain even when the financial services are sold or served by non-banks. WHAT I WISH I KNEW IN MY FSI DAYS The value of industry-risk knowledge in my partners and vendors. I could have saved a lot of time, money and energy if I had considered harder questions and required them a deeper understanding of banking risks and compliance. Meet with Héctor MEET RUSS POPEIL A CHALLENGE FOR FINANCIAL SERVICES IS THE EASE IN WHICH COMPETITORS CAN MATCH NEW OFFERINGS AND NEW COMPANIES COMING INTO THE MARKET. BANKS NEED TO BE CREATIVE, USE THEIR ABILITY TO ASSUME RISK TO BE MARKET LEADERS. LET'S CHAT ABOUT: HOW CURRENT PRACTICES MAY BE SLOWING DOWN CLOUD ADOPTION AND THE ABILITY TO INNOVATE. MEET RUSS POPEIL DIRECTOR OF SOLUTION ARCHITECTURE, FSI SEE MORE FROM RUSS: INFOGRAPHIC LINKEDIN SUCCESSFUL INTERNAL PARTNERSHIPS BRINGS SUCCESS The slow modernization of the banking systems is an industry wide challenge and puts banks at risk to lose market share. Banks that can work closely internally will find an advantage. Collaboration and communication of needs is key to a successful business partnership, and the partnership with IT will lead to building better offerings. WHAT I WISH I KNEW IN MY FSI DAYS I didn’t realize the full scope and capabilities of product offerings Red Hat offered my organization and that could have made my job easier, and our offerings better. Have a conversation with Russ MEET ARIC ROSENBAUM FINANCIAL FIRMS HAVE THE OPPORTUNITY TO IMPROVE PEOPLE'S LIVES. ALL PEOPLE, NO MATTER HOW MUCH OR HOW LITTLE THEY HAVE TO GROW THEIR WEALTH, OWN HOMES, FUND EMERGENCIES, AND PLAN THROUGH THE INTEGRATION OF TECHNOLOGY AND AUTOMATION. LET'S CHAT ABOUT: RISK MANAGEMENT, DATA PRIVACY, TECHNOLOGY IN WEALTH MANAGEMENT, ASSET MANAGEMENT, AND CAPITAL MARKETS. MEET ARIC ROSENBAUM CHIEF TECHNOLOGIST, GLOBAL FSI SEE MORE FROM ARIC: INFOGRAPHIC LINKEDIN CHANGE BRINGS GREAT IDEAS Changing how things have been done historically can be intimidating. Agile methods help and let you solve client problems more efficiently which gives teams more time to innovate. This change can impact how team collaborate and allow for innovation that can provide great ideas on technology that can meet your goals and provide the chance to meet more customer needs. WHAT I WISH I KNEW IN MY FSI DAYS The business model of collaboration that allows many contributors to a product. Different perspectives and experiences, with an open source environment, really brings higher quality results. Meet with Aric MEET MONICA SASSO WORKING AT FINANCIAL SERVICES FIRMS I LEARNT THAT EVERYTHING SHOULD START WITH THE CUSTOMER. IT IS NOT JUST ABOUT THE MONEY - THE PEOPLE, PROCESS AND TECHNOLOGY ALL NEED TO BE INFORMED BY THE CLIENT JOURNEY. LET'S CHAT ABOUT: FINANCIAL INCLUSION, AUTOMATED COMPLIANCE, REGULATION & TECHNOLOGY, HYPER-PERSONALIZATION, AND HOW YOU CAN USE DATA TO HELP CUSTOMERS GET WHAT THEY NEED, NOT WHAT THEY THINK THEY NEED. MEET MONICA SASSO EMEA FINANCIAL SERVICES CHIEF TECHNOLOGIST SEE MORE FROM MONICA: INFOGRAPHIC LINKEDIN It's a journey to meet customers needs because those needs grow daily. Just as customers reinvent themselves, so must the banks. A big opportunity for the financial services firms is to change their reputation by reinventing themselves and modernizing so they are attractive to new audiences and generations. One way to do that, which is why I joined a technology company, is to make technologies better so that banks can more easily offer services so all would have equal access to services. WHAT I WISH I KNEW IN MY FSI DAYS More about technology. I wish there was closer alignment between the business and IT leaders; and a shared understanding of the technological capabilities Have a conversation with Monica MEET MAHEN SINGH INNOVATION IN THE BANKING INDUSTRY IS SLOW DUE TO STRUCTURE, SECURITY CONCERNS AND OTHER CONSTRAINTS, WHICH ULTIMATELY MINIMIZES PRODUCTIVITY OF EMPLOYEES, AND CAN DECREASE MORALE. LET'S CHAT ABOUT: THE IMPACT TECHNOLOGY, SUCH AS BLOCKCHAIN AND AI MACHINE LEARNING, WILL HAVE ON ORGANIZATIONAL OPERATIONS. MEET MAHEN SINGH SOLUTIONS ARCHITECT, FSI SEE MORE FROM MAHEN: INFOGRAPHIC LINKEDIN GAIN COMPETITIVE ADVANTAGE As a business leader working to gain true collaboration will allow you to gain a competitive advantage against your competitors and disrupt the banking industry. Work with IT leaders to identify technology solutions to your greatest operational pain points. ADVICE TO IT LEADERS Focus on communicating the business value IT offers the organization to shift the existing mindset which views IT as a cost center." WHAT I WISH I KNEW IN MY FSI DAYS I wish I understood how the culture of the bank impacted employee morale and validated their contributions. Setup a conversation with Mahen MEET KELLY SWITT ONE BIG OPPORTUNITY IN FINANCIAL SERVICES IS TO TRANSITION THE BUSINESS MODEL BEYOND THE FOUR WALLS OF TRADITIONAL OPERATIONS AND INTEGRATE PARTNERSHIPS WHICH HELP MAGNIFY SPECIFIC VALUE STATEMENTS WITHIN THE INDUSTRY FOR CUSTOMERS. LET'S CHAT ABOUT: THE IMPACT OF PEOPLE AND HOW TECHNOLOGY CAN TRANSFORM BOTH YOUR BUSINESS AND IT. MEET KELLY SWITT GLOBAL HEAD OF FINANCIAL SERVICES ECOSYSTEM VIEW MORE FROM KELLY: INFOGRAPHIC LINKEDIN -------------------------------------------------------------------------------- Financial services is always changing. To keep up you need to work together. Here are some tips on working better together to meet your goals faster. I.T. LEADERS WORKING WITH BUSINESS LEADERS The goals are the same, but the process in solving them may be different. Position the conversation around the end customer as the focal point, and you’ll find collaboration in reaching the goal. BUSINESS LEADERS WORKING WITH I.T. LEADERS Focus on the customer experience you seek versus the system you want. In describing the experience it allows IT professionals to think about the systems in place to help support that experience. Request time to chat with Kelly MEET RAMON VILLARREAL I CARRY A SENSE OF RESPONSIBILITY AND COMMITMENT TO OUR CUSTOMERS AND THEIR CUSTOMERS. DECISIONS DIRECTLY IMPACT PEOPLE’S FINANCIAL ASSETS AND OUR ROLE IS TO DO EVERYTHING WE CAN TO KEEP IT SAFE. LET'S CHAT ABOUT: PAYMENTS, OPEN BANKING, DIGITAL TRANSFORMATION AND EVENT DRIVEN ARCHITECTURE MEET RAMON VILLARREAL GLOBAL FSI ARCHITECT SEE MORE FROM RAMON: INFOGRAPHIC ARTICLE: THE LINK BETWEEN FIS, RTP, DATA AND NEW MOBILE USE CASES VIDEO: ENHANCING PAYMENTS - LEVERAGING THE HYBRID CLOUD CH 3/4 LINKEDIN CREATE ONE TEAM ACROSS BUSINESS AND IT IT leaders can simplify their language to be conversational and engaging. Through active listening and restating your comprehension you can find common ground in communication. While business leaders have an opportunity to be open and transparent in their goals and understanding of technology so both teams can collaborate, understand needs, and help find solutions. Having former financial services members within technology companies brings additional empathy and true understanding of the goals and constraints that leads to stronger business results. WHAT I WISH I KNEW IN MY FSI DAYS There are different ways to get the job done. Addressing the way we work and the overall operating model would have allowed us to implement change in a flexible and faster way. Schedule a meeting with Ramon MEET ATIQ ADAMJEE CONCERNS FOR SECURITY REGARDING INTELLECTUAL PROPERTY CREATE APPREHENSION IN MOVING TO THE CLOUD FOR FINANCIAL INSTITUTIONS. CONTAINING THE APPREHENSION CAN DELIVER GREATER INNOVATION. LET'S CHAT ABOUT: HOW TO TAKE COMPLEX BUSINESS CHALLENGES AND SOLUTIONS TO MAKE THEM IMPACTFUL AND EASILY UNDERSTOOD. MEET ATIQ ADAMJEE FSI SOLUTION ARCHITECT SEE MORE FROM ATIQ: INFOGRAPHIC LINKEDIN HOW CAN BANKS BE MORE INGRAINED DAY-TO-DAY Banks have an opportunity to be more charitable, create equity, and focus on program development for underserved communities. This provides access to a wider audience, and creates a better image overall. WHAT I WISH I KNEW IN MY FSI DAYS A great company culture - where you can collaborate at all levels - can change employee morale and create more enthusiastic workers. Request a meeting with Atiq MEET JIM BENNETT EMBRACE CHANGE AND TRY NEW TECHNOLOGY. A CULTURE SHIFT TO MINIMIZE BLOCKERS, REDUCE HIERARCHY AND HESITATION TO NEW TECHNOLOGY IS A BIG OPPORTUNITY FOR FIRMS. FIND PEOPLE THAT WILL CHALLENGE THE STATUS QUO AND DECREASE INEFFICIENCIES TO MAXIMIZE ON THESE POSSIBILITIES. LET'S CHAT ABOUT: HOW TO LEVERAGE TECHNOLOGY TO MEET REGULATIONS, MITIGATE RISK WITH CLOUD AND DETER CYBER THREATS. MEET JIM BENNETT GLOBAL HEAD OF CAPITAL MARKETS LINKEDIN Request time to chat with Jim WHAT'S HOLDING BANKS BACK The hierarchy and organizational models. How they measure success by division or group and some concerns about the changing landscape. There is a nervousness about the industry's new direction and how that impacts roles and livelihoods. Being able to collaborate and work together towards common goals makes a big difference. Teams have great ideas, but executing it within the legacy hierarchy is challenging. WHAT I WISH I KNEW IN MY FSI DAYS That networks and relationships are critical. You can’t underestimate the relationships you build. As a young person, I didn’t realize that as much as I realize and appreciate it now. I would have worked even more effectively by focusing on those relationships. Slowing down to invest time with the teams so they truly understand, and buy in, to the vision makes a big impact. MEET SERGIU BODIU A KEY CHALLENGE IS THAT CLOUD COMPUTING IS AND WILL CONTINUE TO BE FUNDAMENTAL TO THE FUTURE OF DOING BUSINESS. HOWEVER, THE INITIAL DECISION TO ADOPT CLOUD SERVICES IS RARELY AN ORGANIZATION WIDE, COORDINATED EFFORT, CAUSING AD HOC CLOUD INITIATIVES IN SILOS. LET'S CHAT ABOUT: CLOUD ADOPTION JOURNEY, RETURN ON INVESTMENT, VALUE ENGINEERING, AND CLOUD-NATIVE DEVELOPMENT. MEET SERGIU BODIU HEAD OF ENTERPRISE STRATEGY - APAC SEE MORE FROM SERGIU: INFOGRAPHIC LINKEDIN WHAT'S HOLDING BANKS BACK The culture, technologists are not seen as strategic contributors. Technology is one of the biggest assets to a bank, but without the skills to use them effectively you don’t get the return on investment. Be empathic and work to understand the constraints your IT teams face. They want to deliver value but may need your help to clear the path to resources to do that. Be a part of the process and review cycles. WHAT I WISH I KNEW IN MY FSI DAYS Open leadership. Being able to give feedback before a process was set or implemented would have made what we did so much easier. Have a conversation with Sergiu MEET BRAD CUPP THE ALIGNMENT OF STRATEGY TO SUPPORT CUSTOMERS DESIRE FOR MOBILE INTERACTION. THE NEXT GENERATION OF CUSTOMERS IS ONLINE. HIRING THEM TO HELP YOU DESIGN IS A BIG OPPORTUNITY. LET'S CHAT ABOUT: SECURITY, AUDIT REQUIREMENTS, AND HOW TECHNOLOGY CAN HELP THOSE CHALLENGES. MEET BRAD CUPP SENIOR TECHNICAL MANAGER SEE MORE FROM BRAD: INFOGRAPHIC LinkedIn WHAT'S HOLDING BANKS BACK “If it’s not broke, don’t mess with it” mentality. This hesitation to move to newer technologies and processes that could work better - and are compliant - slows growth. A small change to “what is possible” will create new opportunities never thought possible. Be open to change and conversations with that truly develop working relationships. WHAT I WISH I KNEW IN MY FSI DAYS A healthy cultural balance between a “get it done” attitude and a laid back one still allows for work to be completed without the same level of stress. Schedule a meeting with Brad MEET THOMAS MCGINNIS MY ADVICE TO BUSINESS LEADERS IS TO BE OPEN TO TRUSTING YOUR TECHNICAL LEADERS. ALLOW THEM TO CONTRIBUTE TO THE SOLUTION BY SHOWING THEM YOUR GOALS AND BE OPEN TO IDEAS. LET'S CHAT ABOUT: THE REVOLUTION OF IT, CLOUD COMPUTING AND ARTIFICIAL INTELLIGENCE. MEET THOMAS MCGINNIS SENIOR CLOUD CONSULTANT SEE MORE FROM THOMAS: INFOGRAPHIC LINKEDIN There is a lot of fear of getting something wrong, rightfully so. That fear combined with security requirements and regulations makes it challenging to keep up with new less regulated entrants. BIGGEST OPPORTUNITY Diversification of the market to include electronic money and participation in global networks to make processes and collaboration easier. WHAT I WISH I KNEW IN MY FSI DAYS The benefits of working as larger teams versus smaller siloed groups. Being more agile would’ve opened up new solutions to our challenges. Schedule a conversation with Thomas MEET ARMIN WARDA TO BECOME AN INSTANT PRIMARY RESOURCE FOR ALL FINANCIAL DECISIONS. EX. MAJOR FLOODING IN THE TOWN OVER? GO TO THE APP AND ASK WOULD I BE COVERED IF THIS HAPPENED AT MY HOME? NO, INCREASE COVERAGE. INTERESTED IN A NEW CAR? SCAN CAR, INSERT PRICE, GET LOAN APPROVAL. LET'S CHAT ABOUT: THE IMPACT OF OPEN HYBRID CLOUD, OPEN SOURCE MINDSET, RESPONSIBLE AI, AND CORE BANKING MODERNIZATION. MEET ARMIN WARDA FSI CHIEF TECHNOLOGIST SEE MORE FROM ARMIN: INFOGRAPHIC LINKEDIN Remaining competitive by advancing customer experiences - which are being defined by less regulated industries - with new technology while still getting the advantages from the existing technology you’ve invested in is one of the biggest challenges in financial services. WHAT I LEARNED WORKING IN FINANCIAL SERVICES Never forget who your customers are - both internal and external. If you can’t see how they’d use something, ask them. It can be exciting to build cool features, but if that doesn’t solve their problem, it’s not useful. WHAT I WISH I KNEW IN MY FSI DAYS How best practices from software development can be applied to IT infrastructure management, and how agile methodologies and DevOps can improve how people work together. Request a meeting with Armin MEET LUIZ GUIMARÃES THE BIGGEST OPPORTUNITY IN FINANCIAL SERVICES IS TO PROVIDE INNOVATIVE SERVICES THAT MAKE BANKING INTEGRATED WITH EVERYDAY ACTIVITIES. THEY HAVE TO BECOME AN INTEGRAL PART OF THEIR CUSTOMERS' DAILY LIVES. LET'S CHAT ABOUT: OPEN BANKING, DIGITAL BANKING, RETAIL BANKING, CAPITAL MARKETS, INNOVATION, AND THE IMPORTANCE OF OPEN ECOSYSTEMS. MEET LUIZ GUIMARÃES FSI BUSINESS DEVELOPMENT MANAGER VIEW MORE FROM LUIZ: INFOGRAPHIC LINKEDIN -------------------------------------------------------------------------------- Transformations will always happen and you must continue to plan for change and growth. WHAT'S HOLDING BANKS BACK Traditional processes and culture. Many are so large that changing those is a time intensive effort that isn’t just a technology change. It’s a mindset shift. Those doing it are leading the market. Start small with culture changes to assess readiness and find the people who can help influence and lead that change. BUSINESS LEADERS WORKING WITH I.T. LEADERS Be open and work to understand the impact of small changes. Architectures can be complex and small changes can have multiple impacts. Partnering with IT will help you as the plan is developed. Request time to chat with Luiz MEET KALEEM AZHAR OPERATIONAL SILOS IN MANY ORGANIZATIONS MEANS VARIOUS PROCESSES AND SYSTEMS; ULTIMATELY A LACK OF INTERNAL COMMUNICATION AND COLLABORATION. SMALL CHANGES TO CULTURE CREATES OPPORTUNITIES TO BUILD TOGETHER AND INNOVATE. LET'S CHAT ABOUT: THE IMPACT OF DEVELOPERS, HOW OPEN SOURCE ALLOWS YOU TO BETTER INNOVATE, AND BRIDGING TECHNICAL AND BUSINESS TEAMS. MEET KALEEM AZHAR HYBRID CLOUD SPECIALIST, FSI SEE MORE FROM KALEEM: INFOGRAPHIC LINKEDIN Processes and regulations are the greatest challenges. Often firms have the skills and desire to innovate but internal processes slow them down. BIGGEST OPPORTUNITY FOR FINANCIAL SERVICES Understanding how to grow your engagement with existing customers and get them to expand their existing relationship while becoming more integrated into their daily life. Adding investments, education funds or children accounts can help grow the next generation within your firm. WHAT I WISH I KNEW IN MY FSI DAYS Always take the time to truly understand the needs and pain points of the customer, whether internal or external. It’s a must to deliver effective solutions. Have a conversation with Kaleem MEET ANDREAS SPANNER FIRMS SHOULD FOCUS ON IDENTIFYING TRENDS AND TRULY UNDERSTANDING WHAT THEY MEAN TO THE CUSTOMER. DESIGN TOWARDS CUSTOMER IMPACT, VERSUS CHASING TRENDS, TO CREATE POSITIVE OUTCOMES. LET'S CHAT ABOUT: THE VALUE OF OPEN LEADERSHIP, THE IMPORTANCE OF DATA, AND THE POWER OF PLATFORMS. MEET ANDREAS SPANNER CHIEF ARCHITECT SEE MORE FROM ANDREAS: INFOGRAPHIC LinkedIn THE FUTURE OF BANKING I believe it will operate like a self-driving organization. Banking will become almost invisible, yet grow as a part of daily life. That’s what the future of banking looks like. ADVICE TO I.T. IN WORKING WITH BUSINESS LEADERS Communication is key and make sure to offer context around specific use cases, the value to customers and banking operations. Ensure everyone understands the “why”. ADVICE TO BUSINESS LEADERS IN WORKING WITH I.T. LEADERS Patience and communication regarding business goals and capabilities creates a collaborative working space. WHAT I WISH I HAD KNOWN The power of open collaboration and open leadership. Those methods greatly increase impact. Schedule a meeting with Andreas MEET PHIL AVERY THE OPPORTUNITY TO GET STAFF INTO INNOVATIVE ROLES BY SIMPLY TURNING MANUAL STEPS INTO CODE AND AUTOMATING THOSE TASKS CAN GET YOUR CUSTOMERS WHAT THEY NEED NOW AND HELP YOUR BUSINESS GROW. LET'S CHAT ABOUT: POWER OF AUTOMATION FOR THE BUSINESS, COLLABORATION, COMMUNITIES OF EXCELLENCE, DEVOPS, AND SRE. MEET PHIL AVERY FSI PRINCIPAL SOLUTIONS ARCHITECT SEE MORE FROM PHIL: INFOGRAPHIC LINKEDIN BIGGEST CHALLENGE IN FINANCIAL SERVICES People are doing digital transactions via their phones, not their wallets. Major firms must compete but have to do so with regulation in mind. Firms must be faster innovating to outpace their competitors and that can require new perspectives. WHAT I WISH I KNEW IN MY FSI DAYS The mindset of other teams and why they do it the way they do so I could better align teams to strategy and avoid roadblocks. And what great collaboration looks like. Schedule a conversation with Phil MEET TIM HUNT BIG IDEAS DRIVE VISION. INCREMENTAL STEPS GET YOU THERE. SUCCESSFUL FIRMS UNDERSTAND WHAT THEY HAVE TODAY AND, THEN, UNDERSTAND THE JOURNEY. THEY KNOW WHAT THE NEXT SMALL STEP IS. LET'S CHAT ABOUT: THE TECHNICAL JOURNEY AND CHALLENGES THAT NEED TO BE MANAGED TO MAXIMIZE THE RESULTS FROM YOUR TECHNOLOGY INVESTMENTS. MEET TIM HUNT PRINCIPAL SOLUTIONS ARCHITECT SEE MORE FROM TIM: INFOGRAPHIC LinkedIn THE FUTURE OF BANKING Banking will be even more technologically led. Digital will be the norm, automation and AI/ML will gain more traction with predictive analytics for personalization. Needs will be met in seconds, maybe minutes; not hours or days. ADVICE TO I.T. IN WORKING WITH BUSINESS LEADERS Manage expectations by coaching business leaders with the realities of what technology can do to support business goals. WHAT I WISH I KNEW IN MY FSI DAYS There is value when every voice in an organization has the ability to be heard. Ideas, innovation and the results are amplified. 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