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Integrity Solutions

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/ Our Approach


OUR APPROACH

Integrity in every customer interaction is needed now more than ever.

Integrity is a promise and a strategy that is deeply rooted in our organization.

Integrity defines our culture and lives at the core of our difference. It’s why
our customers trust us with their business year after year.

Most salespeople have only a fraction of the training needed to succeed. It’s
why most struggle to succeed and come up short of their goals on a consistent
basis.

The Integrity Solutions approach fills these gaps, the missing elements crucial
to success. By focusing on the skillset and mindset, through a disciplined
process, we unlock the very things that drive performance.

Our approach is built on the belief that thriving today, as an organization or
as a sales professional, relies on your ability to understand who people are and
connect with them in a way that goes well beyond the surface.

In a world filled with more uncertainty, change and competition than ever,
customer relationships rooted in integrity have never been more powerful or
driven more value. When you connect more deeply with your mission, each other
and your buyers, sales performance improves exponentially.

Top talent on the fence become enthusiastic recruits. Stalled managers grow into
successful leaders. New customers become lifelong champions. And target accounts
convert to coveted logos faster and more often.


MORE THAN A NAME, INTEGRITY IS A PROMISE

Ethical Sales Cultures: Why They Matter
2:21


RISE UP WITH INTEGRITY.

For companies that are driven by values, are relationship-minded with their
customers and dedicated to delivering products and services that improve lives,
Integrity Solutions is far and away the best choice. 

Most training promises to impart knowledge and develop new behaviors. But
top-performing sales and service professionals have a special advantage.

They’re driven by a set of attitudes, beliefs and values that inspire them to
achieve more—for their customers, their organization and themselves.

At Integrity, we are performance experts who, through our team and award-winning
training programs, enable sales and customer service teams to build trusted
customer relationships with integrity at their core, providing them with the
foundation to rise up and lead. 


OUR MINDSET + SKILLSET APPROACH IS UNIQUE AND POWERFUL. 

By connecting knowledge, skills and values, the customer-centric Integrity
Solutions approach helps people get unstuck, go beyond what they’ve previously
seen as possible and realize their full potential.

And Integrity Solutions helps “sales-reticent” organizations and individuals
embrace their sales role with an approach that feels honest and authentic.

We help you tackle one of the most persistent learning challenges: Unlocking
people’s belief in themselves, their roles, and the value they bring to
customers every day. Training must go far beyond the ‘How’ and address the
all-important ‘Why’. We can show you how.




Shape Copy

> “Integrity changes you. It removes the blockers that keep you from reaching
> your potential.”
> 
> Current client


HERE’S HOW WE DO IT


GROUNDED IN VALUES

Changes mindsets, ignites motivation and aligns with cultural expectations.


PRINCIPLES-BASED

Helps the middle move up and the best get better, no matter what their roles
are.


INTEGRATED COACHING

Engages managers to model, coach and overcome performance-limiting behaviors.


SEQUENCED CONTINUOUS LEARNING

Creates accountability, solidifies new behaviors and ensures training ROI.

Chat With Us Now!


WHAT PROBLEMS DO WE SOLVE?

We elevate skillset while impacting beliefs, attitudes and mindset- the true
multipliers of success. 

We solve for all the wasted time and money spent on “event” training that didn’t
stick.


WHAT OUTCOMES DO WE DELIVER?

Improve sales, market share and profitability, closing percentage, and number of
net new customers. Implement a common sales language. Increase customer
retention, number of products/customer, Net Promoter Score (NPS), preparation
and negotiation skills, and ability to sell in complex environments.

Improve coaching. Increase your managers’ ability and confidence to coach and
build their people, increase employee retention and productivity and build a
strong coaching culture.

Improve customer service, customer satisfaction and loyalty, NPS, and employee
retention. Empower your customer service teams and contact enters to ask better
questions, get off scripts and become true problem solvers for your customers
that get it right the first time.




OUR BLENDED LEARNING PROGRAMS MEET YOU AND YOUR LEARNERS WHERE YOU ARE.
LITERALLY.

Continual Learning Delivers Long-Lasting Results

Learning is no longer tied just to a classroom, and that’s good news. For best
results — for your business objectives and for your learners’ development — the
Integrity Solutions approach is a continual process that blends traditional,
deep-dive face-to-face training with virtual classroom, self-guided and hands-on
application as it makes sense for you. We combine leading technology and an
agile, flexible virtual capability with a powerful solution design that includes
our unique behavior change process, repeated application in the field, follow-up
and accountability.

We can create virtual learning environments that replicate the interaction,
small group discussions, exercises and self-discovery that happens in all our
face-to-face workshops. You get the same, proven content and engagement, without
the travel costs and time out of the field. 

Learning sessions are short and lively.  Instructors facilitate brief video
meetings, spaced out over time, to allow for application of concepts in between.
Participants reconvene to share insights.  This staggered learning approach
acclimates them to the rest of their learning, which will include follow-ups and
application of reinforcement tools.

0 %
of workers who are fulfilled say their company has a strong sense of purpose
Mercer Global Talent Trends Study
0 x
Turnover is 2x higher in sales vs. the overall labor market
Harvard Business Review
Shape Copy

> The training process drives real behavior change. It’s not one and done.
> 
> Current client


RELATED RESOURCES

Whitepaper


FOUR REASONS MOST SALES TRAINING FAILS

While organizations around the world are spending billions of dollars on
training, most of that investment is being wasted. Here’s what you can do to…

Download Whitepaper
Podcast


EP 031 THE (NOBLE) PURPOSE-DRIVEN SALESPERSON

Whitepaper


SELLING IN SYNC: WHAT TO DO WHEN CONFLICTING BELIEFS CREATE A SALES ROADBLOCK

Article


WE NEED TO HUMANIZE THE CUSTOMER EXPERIENCE AGAIN

Blog


ETHICAL SALES PRACTICES ARE DRIVEN BY THESE BUSINESS PRINCIPLES


WONDERING WHAT THE RIGHT MIX OF BLENDED LEARNING IS BEST FOR YOUR TEAM?

Let us take you for a tour. You’ll be impressed.

Let's talk


YOU CAN’T TEACH PEOPLE TO SELL BY TEACHING PEOPLE TO SELL

To develop consistently top-performing salespeople, you have to understand the
deeper reasons why people succeed and fail and bring those key dimensions into
alignment.

Get the eBook today
Learning Portal
 * Training Programs
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   * Goal Setting — Achieve
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   * Certifications
 * Industry Expertise
   * Agriculture
   * Call Centers
   * Energy & Utilities
   * Financial Services
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 * Our Approach
 * Client Stories
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 * About
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 * Contact Us
   
   Headquarters
   1801 West End Avenue, Suite 530
   Nashville, TN 37203
   TOLL FREE: (800) 646-8347
   TEL: (615) 385-2246
   FAX: (615) 806-8747
   
   Phoenix Location
   11811 North Tatum Blvd. Suite 3031
   Phoenix, AZ 85028
   TEL: (602) 253-5700

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