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IMPACT REPORT 2020

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 * Impact Report 2020
 * Foreword by our CEO
 * Guest foreword by Ingrid Thijsen, president of the VNO-NCW
 * We are VodafoneZiggo
 * How VodafoneZiggo creates value
 * Technology for society
 * Equal opportunities in a digital society
 * Diversity and development
 * Everything for a healthy environment
 * Sustainable purchasing of products and services
 * Corporate Governance
 * Appendix
 * Downloads
 * My report
 * Search
   
 * Nederlands

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Contents Subjects
 * Foreword by our CEO
 * Guest foreword by Ingrid Thijsen, president of the VNO-NCW
 * We are VodafoneZiggo
   * About VodafoneZiggo
   * The world around us
   * Our purpose and strategy
 * How VodafoneZiggo creates value
   * How we create value for our stakeholders
   * How we create value for our customers
   * How we create financial and economic value
 * Technology for society
   * Introduction
   * Investing in a reliable and future-proof network
   * Innovative products and services
   * Technological solutions for society
   * Looking ahead
 * Equal opportunities in a digital society
   * Introduction
   * Working on digital inclusion for everyone
   * Transforming into a digital organisation
   * Looking ahead
 * Diversity and development
   * Introduction
   * Responsible employer  
   * Diversity and inclusion
   * Looking ahead
 * Everything for a healthy environment
   * Introduction
   * Impact through our operations
   * Impact via our customers
   * Impact via our people
   * How will this affect our ecological footprint?
   * Looking ahead
 * Sustainable purchasing of products and services
   * Introduction
   * How we have an impact within the chain
   * A safe and protected environment for everyone
   * Transparency about the possible effects of electromagnetic fields
   * Looking ahead
 * Corporate Governance
   * Organisational structure
   * Risk management
   * Ethical conduct
 * Appendix
   * Explanation of stakeholder interaction and materiality
   * Connectivity table
   * Our social partnerships
   * Environmental impact
   * GRI table
   * About this impact report

Society
People (3)
Environment (5)
Organisation
Customers (9)
Employees (5)
Technology (5)
Society (8)
Financial (2)
Organisation (10)
Material topics
Business Ethics (1)
Circular Economy (6)
Community Investment (3)
Digital Inclusion (2)
Digital Transformation (2)
Diversity and Inclusive Culture (2)
Electromagnetic Radiation (2)
Energy consumption and CO2 emissions (6)
Governance (2)
Impact of Products and Services (2)
Innovation (1)
Chain Management (3)
Network (2)
Privacy (2)
Security (2)
Responsible Employer (1)
Customer Care (1)

CONNECTING SOCIETY VIA NETWORKS AND ENTERTAINMENT

VodafoneZiggo is making an important contribution to the top position of the
Netherlands in the European digital infrastructure rankings. With its fixed and
mobile networks, VodafoneZiggo plays an important role in keeping society
connected. As the market leader in the field of the Internet of Things, we
develop innovative solutions together with our partners. We bring passion and
excitement to our customers’ living rooms with our exclusive range of
entertainment, such as Movies & Series and Ziggo Sport.



In addition to the continued focus on further enhancing our networks,
VodafoneZiggo will be focussing on the contribution our technology makes to
society. In order to really help achieve an inclusive and green society, we have
made our sustainability and social goals an integral part of our business
strategy.

In this way, VodafoneZiggo is making a valuable contribution for customers,
investors, employees, suppliers, government and Dutch society.

Foreword by our CEO Jeroen Hoencamp


OUR IMPACT IN 2020

 * network

 * financial

 * nature

 * people

 * services and products

 * customer appreciation

 * social partners

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PEOPLE, PLANET, PROGRESS



VodafoneZiggo is a daily presence in the lives of millions of people and we are
proud of the positive influence that our products and services are having on
society. However, our ambitions and responsibilities go beyond this. Under the
title ‘People, Planet, Progress’, we are introducing our new CSR ambitions for
2025: to halve our environmental impact and to help two million people to move
forward in society.



Everything for a healthy environment





A diverse and inclusive culture and development for employees





Equal opportunities in a digital society





Technology for society





Sustainable purchasing of products and services






HIGHLIGHTS OF 2020

Ziggo announces biggest ever gigabit rollout of almost 700,000 connections



Vodafone the first to offer customers nationwide 5G now



VodafoneZiggo sets long-term policy of more working from home




THE WORLD AROUND US

We differentiate between and analyse trends, so that we can adapt to new
developments. We enter into discussion with various stakeholders in order to
know what’s going on in the world around us and which role they envision therein
for VodafoneZiggo.




HOW WE CREATE VALUE FOR OUR STAKEHOLDERS

In order to properly analyse our impact on society, we have set out the value we
create for our stakeholders and our impact on society in our value creation
model.




HOW WE CREATE FINANCIAL AND ECONOMIC VALUE

As a technology company, we play a crucial social role in society. Without
connectivity and communication, society and the economy would grind to a halt.
It’s only with robust financial performance that we, as an organisation, are
able to optimally fulfil this role and keep the Netherlands connected.




VODAFONE

Vodafone in the Netherlands Vodafone Group


ZIGGO

Ziggo in the Netherlands Liberty Global

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