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Our business email addresses have changed to @teamglobalexp.com
                         
 
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BUSINESS UPDATES


TEAM GLOBAL EXPRESS HAS RECENTLY COMMUNICATED TO OUR CUSTOMERS AND SUPPLIERS
REGARDING SOME IMPORTANT CHANGES TO OUR PAYMENT DETAILS AND FINANCIAL
DOCUMENTATION. 


New Payment Details
Last year, Team Global Express switched to a new banking partner, Commonwealth
Bank of Australia (CBA) and we are now transitioning our bank accounts from NAB
to CBA.

When making payments via EFT, customers need to use the new CBA BSB 066 744 and
their current individual bank account number. These details can be located on
your invoice.

From 31 August, any EFT payments made to the NAB will be rejected and remain
outstanding on the account which may disrupt trading.



FREQUENTLY ASKED QUESTIONS

Q) What are the new EFT payment details?
The following payment details should now be used for all Electronic Funds
Transfers:
 * Account Name: Team Global Express Pty Ltd

 * BSB: 066 744

 * Account No: Your current account number

Your account number can be found on the correspondence sent via email on 11
April and 3 August, and on your invoices.




Q) When did the new EFT payment details come into effect?
The new payment details have been place for EFT payments from 8 April.

If you haven’t already done so, please update your systems immediately to
reflect the new payment details and ensure your account continues to trade
effectively.

From 31 August, EFT payments paid to the NAB account will be rejected.

Q) Why did you change banks?
Team Global Express switched to a new banking partner, CBA, last year to
underpin our next stage of transformation and support further investment to
enable our future growth plans.


Q) Can I still pay into the old BSB & Account number?
We recommend you update your system as soon as possible as the NAB account will
be closed on 31 August and payments to the NAB account will be rejected from
this date.

Our new invoices now have the new BSB referenced, to make it easy to make the
change.

Q) Can Team Global Express provide a letter or other documentation from CBA,
that includes the new BSB and account number to pay into?
Unfortunately, we are not able to provide a CBA bank statement, bank letter or
deposit slip which evidences your specific payment account details. We are
utilising a banking product from CBA that provides exclusive use of a BSB for
all Team Global Express (TGE) collections. As Team Global Express owns the BSB,
we are responsible for the generation of customers’ account numbers; CBA is
unable to verify or provide a letter or evidence of these individual customer
account numbers.

We are able to provide;
- a CBA BSB Verification letter - this can be downloaded below, and / or,
- a letter on Team Global Express letterhead that confirms your individual
payment details - this can be requested via our contact details below.  

Changes to our financial documentation - New Brand & Change of Name

Last year, we changed our brand to Team Global Express (formerly Toll Global
Express) to reflect our commitment to our customers, communities, and future,
and on 3 April 2023 we updated our legal entity name from IPEC Pty Ltd to Team
Global Express Pty Ltd.

Our financial documentation, including billing information, invoices, purchase
orders and remittance advice, has been refreshed with Team Global Express
branding and updated to reflect our new name, Team Global Express Pty Ltd.



FREQUENTLY ASKED QUESTIONS



Q) What does the new brand and change of name mean for customers and suppliers?
Is the ABN / ACN changing?
Our change of name and new brand is now reflected across our financial
documents.

We have not changed our legal entity, just our legal entity name, and our ABN /
ACN remains the same - therefore all Service Agreements and contracts etc are
still valid.

Q) What changes have been made to invoices and other financial documents?
We have updated our external financial documents to reflect our new Team Global
Express brand and the change of legal entity name. This involves look and feel
changes such as new logo, font and colours and changing the name of the company
you see on the documents from IPEC Pty Ltd to Team Global Express Pty Ltd.

We have also updated the payment details to reflect our new CBA Electronic Funds
Transfer payment details.

Q) Is Team Global Express updating all documents with the new brand and change
of legal entity name?
Yes, we are in the process of doing so. We expect to have everything updated and
rebranded by August 2023. Between now and then, as we transition, customers and
suppliers may still see the Toll brand / name on our uniforms, fleet,
properties, systems, mailboxes and documents.

Q) I have been receiving communications from a new teamglobalexp domain. Are
these legitimate Team Global Express communications?
Yes, we have now started to communicate to customers and suppliers from our
teamglobalexp domain, which has been updated to reflect our new name and brand.
However, for a time you may still receive correspondence from the Toll Group
domain, until we have updated all of our mailboxes.

Customer Information - What do I have to do?

If you are a Team Global Express customer, you will need to make changes to your
financial systems by 31 August to:
1. ensure you pay into the new CBA bank account using the new BSB when making
EFT payments
2. reflect our new legal entity name, and
3. update the invoice template (if using an automated accounts payable process
that scans invoices).

If you have any further questions or require assistance, please call 1800 188
655 (select option 1) between 9 am – 5pm or contact us via
https://www.teamglobalexp.com/invoice-enquiries

Download CBA BSB Verification letter

Download invoice template

Supplier Information - What do I have to do?

If you are a Team Global Express supplier, you may need to make changes to your
financial systems to reflect our new legal entity name.

Look out for future correspondence regarding changes to our mailboxes.

If you have any further questions or require assistance, please call 1800 188
655 (select option 2) between 9 am – 5pm.

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