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<form name="form">
  <div class="form-group"><label class="required">Email Address or Phone Number</label><input type="text" class="form-control input-ctrl" name="searchString" required="" value=""><span class="hint">Email Address or Phone number used when order was
      placed</span></div>
  <div class="form-group"><label class="required">Order Number or Return Number</label><input type="text" class="form-control input-ctrl" name="orderIdentifier" required="" value=""></div><br>
  <div class="float-right"><button type="submit" class="btn btn-primary btn-new">FIND ORDER</button></div>
</form>

Text Content

RETURN POLICY
Effective Date: August 2021

WE ARE CURRENTLY EXPERIENCING DELAYS PROCESSING RETURNS. IT MAY TAKE AN
ADDITIONAL 10-14 DAYS TO REFUND YOUR PURCHASE.

Items purchased from Frye’s online store (thefryecompany.com) are eligible for
return within 30 days from the date of delivery. Returns received after 30 days
from the delivery date will not be accepted. Merchandise must be unworn, in the
same condition you received it, with all tags attached and all original
packaging included. Footwear must include the original shoebox in its original
condition, without postal labels. 

Please note that original shipping and handling charges are non-refundable.

Final Sale items may not be returned.

Once a return arrives at our warehouse, it can take 10 to 14 business days to
receive, inspect, and process it. You will be notified via email once your
return has been completed.  A $10.00 fee will be deducted from your refund if
you choose to use our Prepaid Return Shipping Label service.

Rejected returns will be sent back to the shipping address on your original
order.

GREEN SHIPPING PROTECTION

If you purchased green shipping protection with your order and your package was
damaged, lost, or stolen, follow the instructions below to place a reorder.

Reach out to the Corso customer service for assistance replacing your order. You
have the option to live chat with a representative at reorder.corso.com or by
email at support@corso.com.

Instructions:

 * Input your order number and the email address you used when placing your
   order. Your order number can be found on the order confirmation email.
 * Once you indicate if the package was damaged, lost, or stolen and complete
   the request, you will get a reorder confirmation. Reorder requests may be
   rejected at the discretion of the The Frye Company support team. For full
   terms and conditions, click here.
 * Package protection against theft, damage, and carrier mishandling is only
   valid on orders under $600 USD. 
 * The Frye Company is exempt of liability if the customer opts out of green
   shipping protection.



HOW TO MAKE A RETURN?

To locate your order, enter one of the options below for each field:

1st Field (Email Address or Phone Number)

Enter the email address used for your order. Or you may enter the phone number
used when placing the order, but it must be a valid, working number or the
search results will not find your order.

2nd Field (Order Number or Return Number)

Enter the order number associated with the item(s) you’d like to return (i.e
FRYE-123456, do not include “-01” if any). You may locate your order number on
the order or shipping confirmation email sent to you, or on the packing slip
shipped with your item(s). Or, if you’ve already started a return for the
item(s), you may enter the Return Number, which is found on the Return
Instructions Packing slip generated with your return label. 

Select the quantity of the item(s) you want to return, the reason(s) for your
return, and enter additional notes if any. 

After you complete your return, print out both the Return Packing Slip and the
Prepaid Shipping Label. Place the packing slip inside with your item(s) and
adhere your shipping label to the outside of the packaging. 

Send back your return by dropping it off at your local FedEx store or Authorized
FedEx shipper. Please be sure to keep any return tracking information and
records provided by the shipping carrier for your reference. 

Allow 10 -14 business days from the date your return is received at our
fulfillment center to inspect and process your return. Please note, you will
only be notified once your return has been completely processed, not when it is
delivered to our fulfillment center.

Once your returned item(s) have been received, inspected, and processed, an
email confirmation will be sent out with your return/refund information. Please
note, refunds generally take 3-5 business days to reflect in an account once it
is issued, based on your financial institution.



SEARCH FOR ORDER
Email Address or Phone NumberEmail Address or Phone number used when order was
placed
Order Number or Return Number

FIND ORDER