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Submission: On June 11 via automatic, source certstream-suspicious — Scanned from DE
Submission: On June 11 via automatic, source certstream-suspicious — Scanned from DE
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<div class="v-text-field__slot"><label aria-hidden="true" class="v-label theme--light" style="left: 0px; right: auto; position: absolute;"><span> Order # </span></label><input aria-label="Order #" maxlength="17" name="order_number"
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<p class="text-xs-left mt-1"><i aria-hidden="true" class="v-icon material-icons theme--light" style="font-size: 16px;">help</i> <a href="#">Where can I find my order #?</a></p>
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HOW TO FIND YOUR ORDER #
1. You should have an email from when you made your purchase with the title
"Your Order XXXXXXXXX".
2. Inside the email, you will see your order number. It looks like this:
Close
Puregreens Nutrition Pte Ltd
3242 NE 3rd Avenue #1042
Camas WA 98607
Customer Self-Help Portal
What would you like to do?
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shopping_cart
Check my order status
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undo
Return and refund my order
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Submit Support Ticket
< Back
Check My Order Status
Thank you so much for using our products!
To find your order, enter your First Name and Order # below, then click "Find My
Order".
Return My Order
We're so sorry you did not like your order!
Rest assured that we promised a 365-day money-back guarantee and we will honor
it.
First, we need to find your order.
Enter your First Name and Order #, then click "Find My Order".
First Name
Order #
help Where can I find my order #?
Find My Order
Back to main
< Back
We found your order!
Your Order
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Go Back
< Back
We found your order!
It seems all your orders have already been returned or refunded.
We hope you try our products again sometime!
Your Order
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Go Back
< Back
Thank you. Your return is being processed.
Here are the orders that you have specified:
Returned Orders
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Return Instructions
We're so sorry that our product did not work for you.
To grant you the refund for your purchase, we require that you return the
bottles (whether used, unused or empty) back to us, to the following address:
Bioleptin Returns Centre
c/o SISK Fulfillment Service
1900 Industrial Park Road
PO Box 463
Federalsburg, MD 21632
Please also include your Name and Order ID# on a blank piece of paper and place
them in the package.
Once you have drop off the returns at the post office/courier of your choice,
please contact us via email support@bioleptin.com or call our hotline
1-800-858-9823 to inform us of your return. Do provide us with a picture or
screenshot of the postage receipt and/or the returns tracking number. This will
expedite the process for us to issue you the refunds soonest possible.
We acknowledge your request and our order support team will reach out to you
within the next 48 hours via email or phone.
Go Back
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Frequently Asked Questions (FAQ)
* What is your return policy?
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We are so sure of the effectiveness of our product that we are willing to put
the entire risk on us. Our industry best 365 Days Money Back Guarantee states
that either you’re 100% satisfied or your money back. You can place your
order safely and knowing that absolutely nothing can go wrong.
Give our product a try and see the difference it would bring to your life. If
at any time you are not happy with the results, just send back your empty
bottles within a year of your purchase and get 100% of your purchase price
back. No questions asked.
We pride ourselves in our product & service and want you to be absolutely
satisfied.
* How do I know if my order is confirmed?
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PayPal will send a notification to the registered email address right after
the successful purchase of our product. The additional email notification
from us serves as a confirmation that we have received your order. Sent to
you by our digital pigeons!
* After I place the order, what happens next?
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You will be receiving two notifications to the registered email address, from
both PayPal and us. Don’t be alarmed! This only serves as a confirmation that
we have received your order.
Once the order is confirmed, it will be processed within 24 to 48 hours by
our warehouse. Our helpful elves over at the warehouse will help to sort out
the packages and allocate the order(s) to the respective courier service,
according to where you live.
We will work our magic by ensuring that all goes well and that your package
will safely make their way out of our warehouse. You can expect to receive a
shipping confirmation email, complete with the tracking number once your
order is in the hands of our respective courier service provider.
Once your order has been shipped, you can expect to receive your package
within 5 to 7 business days for orders within the US and 10 to 14 business
days for international orders.
* When can I receive the tracking number of my order?
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Fret not, once your order has shipped, you will receive a shipping
confirmation email, complete with the tracking number. With this tracking
number, you can monitor the delivery progress of your order right up till
delivery. That way, you can put your worries away.
* When can I expect my package to arrive?
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Type Shipping Carriers Delivery Timeframe US Delivery DHL, USPS 5 to 7
business days* International Delivery Access Worldwide 10 to 14 business
days*
*Please be informed that business days do not include weekends or holiday.
* Do I have to pay customs charges for my order?
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Whoops! Unfortunately, we are unable to advise what customs duties & taxes
may be applied to international shipments. Any customs duties & taxes are
applied at the discretion of your local customs office. All customs duties &
taxes be payable by the customer and we are sorry that this is beyond our
control.
For more accurate information, we like to suggest for you to get in touch
with your local customs office to avoid the surprises of getting any
unexpected duties & taxes.
* Where can I track my order?
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You can track your order by entering your tracking number at:
https://webtrack.dhlglobalmail.com/ (US orders)
https://www.usps.com/
http://www.accessworldwide.net/ (International orders)
* I haven't received my order yet. What should I do?
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Please contact us via our hotline 1-800-858-9823 or email:
support@bioleptin.com to inform us. Our team will fix this for you right
away!
* Can I exchange my product to a different product?
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Unfortunately, exchanges to a different product is strictly not allowed. We
do recommend for you to return your original item for a refund and place a
new order for the different product.
* What if my purchase is faulty/defective/incorrect?
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We’ve worked so hard to ensure that this doesn’t happen to you! However, if
it does, we're really sorry to hear about that. Please reach our friendly
representatives via our hotline 1-800-858-9823 or email:
support@bioleptin.com with your order number and product name of the item you
were supposed to receive, including any further details. We will take it from
there and do our best to resolve this for you.
* What is the return process?
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If you change your mind about your order(s), you may be eligible to return
the item for a refund. However, there are a few important things to keep in
mind when returning a product(s).
For eligible products, you have up to 365 calendar days from the time you
place your order(s) to initiate a return. You can return the bottles, whether
they are used, unused or empty, back to us. The postage fees for the returns
are to be borne by customers.
Please follow the steps for the returns.
Return your order(s) back to us the return address:
Bioleptin Returns Centre
c/o SISK Fulfillment Service
1900 Industrial Park Road
PO Box 463
Federalsburg, MD 21632
* Kindly include your Name and Order ID: XXXXXXXXXXXXXXX on a blank piece of
paper and place them in the package.
* Drop off your returns at the post office/courier of your choice.
* Contact us to provide a picture or screenshot of the postage receipt
and/or the returns tracking number. This is done so that we can monitor
your returns and ensure you get your refunds in the shortest time
possible.
* When will I receive my refund?
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Once your order is received by our Returns department you will receive an
email to let you know that a refund has been processed for the returned
items. This email will include the amount of the refund for your records.
* After the carrier has received your item, it can take up to 2 weeks (up to
30 days or more for international) for us to receive and process your
return.
* If you're receiving a refund after we have received your item, it may take
an additional 10-14 business days for your bank/card issuer to disburse
the funds back into your account.
© 2019 Bioleptin