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EMAIL SECURITY CLOUD GATEWAY - DIGEST EMAIL

THIS ARTICLE DESCRIBES HOW THE DIGEST EMAILS WORKS

MAR 11, 2023•KNOWLEDGE


FIELDS

Title
Email Security Cloud Gateway - Digest Email



ARTICLE DETAILS

Content

Email digests are emails generated automatically by email lists and which
contain every email exchanged during a particular period. These emails are
potentially deemed as junk/spam as a result they are held in a hold queue.

After the emails are in the hold queue, a digest message is sent to the
end-user, which allows them to control them without contacting their
administrator. The frequency of the digest is controlled by your administrator
and displays a summary of your messages in the Hold Queue.

An example digest is displayed below but your administrator may have customized
the digest to include your branding, specific wording, and other details.




USING THE DIGEST

The digest lists the actions you can take to ensure legitimate messages aren't
missed and that they are released to your Inbox. The actions you can take are
listed below, together with details of what happens to the held messages and all
future messages from the sender. Each message in the digest must be actioned
individually.

Warning: As you can regulate the messages you accept into your inbox, it is
crucial for you to understand the significance of each action before deciding
what action to apply to each message.

ActionExample ScenarioMessage DeliveryFuture MessagesRelease / Release
All You've checked the message details displayed in the digest. You:
 * Aren't expecting the messages.
 * Think the content could be useful.
 * Do not want to add the sender to your personal allow list. 

Removes the messages from the Hold Queue, and they are delivered to your Inbox
provided it passes virus scanning, content, and attachment policies. Messages
from the sender are still subject to your administrator's policy checks
(e.g. spam content, specific attachments) so may be sent to the Hold
Queue. Permit /  Permit AllYou've checked the message details displayed in the
digest. You:
 * Are expecting the message.
 * Recognize the sender as someone you have had previous contact with.
 * Want to add the sender to your personal allow list. 

Removes the message from the Hold Queue, and they are delivered to your Inbox
provided it passes virus scanning, content, and attachment policies. Messages
from this sender bypass all spam checks and are delivered to your Inbox,
provided they pass virus scanning, content, and attachment policies. Block /
Block AllYou've checked the message details displayed in the digest. You:
 * Do not recognize the sender or the message's content.
 * Suspect it could be malicious.
 * Want to add the sender to your personal block list.  

Removes the message from the Hold Queue, but doesn't deliver the message to your
Inbox. The sender's email address is added to your personal block list. Messages
from them are rejected, and won't be delivered to your Inbox.


FREQUENTLY ASKED QUESTIONS

Q: What happens to the messages if I take no action on messages in the
digest?A: You don't have to take action on messages in the digest, but we
encourage you to do so. If no action is taken on the messages in the digest, you
won't be reminded about them and they'll expire from the Hold Queue after 14
days. After this period, messages can be retrieved from your personal email
archive. Q: I received the following notification when I clicked on an action
link. What does this mean? A:   The action links in the digest are only valid
for 14 days. The above notification is displayed if you attempt to release,
block, or permit a message after this time period, or if the message has
previously been released or blocked. Q: I can't see all the options in the
digest email (e.g. Release All). Why is this? A: The actions you can perform on
the listed messages are controlled by your Administrator. Contact them to
discuss your requirements to action digest set messages. Q: I received a digest
notification recently for a message but didn't activate it. Today I received a
further digest notification for a different message, but it didn't include
the held message from a few days ago. Why is this? A: Each digest notification
only displays details of newly held messages. This is deliberate so as not to
spam users with messages. If you receive many digest notifications, try creating
a rule in your email client to move them to a separate folder.

 


SEE ALSO...

 * Message Center: Monitoring Held Messages


ARTICLE PROPERTIES

Article Created Date
11/7/2019 2:37 PM
URL Name
email-security-cloud-gateway-digest-email
Last Published Date
3/11/2023 1:19 AM

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