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* ProductExpand
* OVERVIEW
--------------------------------------------------------------------------------
PRODUCT OVERVIEW
Get an overview of Real-Time.
INTEGRATIONS
Integrate with the phone systems you trust.
BALTO IN SPANISH
Give spanish-speaking agents the support they need.
PRODUCTS
--------------------------------------------------------------------------------
REAL-TIME GUIDANCE
Guide agents and measure what works.
REAL-TIME QA
Score 100% of calls in real time.
REAL-TIME COACHING
Alert managers and coach instantly.
* Why Real-Time
* SolutionsExpand
* OVERVIEW
--------------------------------------------------------------------------------
SOLUTIONS OVERVIEW
Scale excellent conversations to your entire organization.
BY USE CASE
--------------------------------------------------------------------------------
SALES
Empower agents to convert, save, and retain.
CUSTOMER EXPERIENCE
Communicate with customers in ways they love.
COMPLIANCE
Adhere to guidelines on every single call.
QUALITY ASSURANCE
Get record-breaking quality scores and real-time visibility.
SPANISH
Give bilingual agents the support they need.
BY INDUSTRY
--------------------------------------------------------------------------------
INSURANCE
Win more quotes and expedite service calls.
HOME IMPROVEMENT
Set more appointments and crush objections.
DIRECT TO CONSUMER
Wow your customers and convert every call.
COLLECTIONS
Break collection records and always stay compliant.
BPO
Differentiate with unique insights and call quality.
* ResourcesExpand
* ALL RESOURCES
--------------------------------------------------------------------------------
THE BALTO REAL-TIME INDEX
BLOG
CONVERSATION EXCELLENCE LAB
RESOURCE HUB
EXPLORE THE BALTO
REAL-TIME INDEX
THE #1 SOURCE FOR UP-TO-DATE
CONTACT CENTER INSIGHTS.
Learn More
* Customers
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CONTACT CENTERS DO EXTRAORDINARY THINGS WITH BALTO
From revenue growth and happier customers to higher compliance and QA scores –
see what you can expect from Real-Time Guidance.
Read All Stories
Get A Demo
ARSENAL BUSINESS GROWTH USES BALTO TO RAMP REPS FASTER & BOOK MORE APPOINTMENTS
“Balto enables our sales reps to have very high-quality conversations in a short
amount of time. It’s fundamentally changed the way we do things. With Balto,
we’ve earned an additional $50,000 in monthly recurring revenue”
-Aaron Asher, Owner, Arsenal Business Group
SEE WHAT OUR CUSTOMERS HAVE TO SAY:
* Leaders
* Managers
* Reps
“Balto is call center magic!”
Randy Clapp
CRO, Advantage
“Balto is transforming the way in which contact center agents communicate while
on the phone, which in turn leads to unbeatable customer experience and
bottom-line impact.”
Jim Dvorkin
SVP, Customer Engagement, Ring Central
“Balto gives us consistency. And now everyone is saying the most important
things on their calls.”
Courtney Reynaud
President, CB USA
“Our agents have an extra set of ears and are always provided the appropriate
response. Balto doesn’t get tired.”
Mark Poisson
Director of AI, National General Insurance
“Balto is call center magic!”
Randy Clapp
CRO, Advantage
“Balto is transforming the way in which contact center agents communicate while
on the phone, which in turn leads to unbeatable customer experience and
bottom-line impact.”
Jim Dvorkin
SVP, Customer Engagement, Ring Central
“Balto gives us consistency. And now everyone is saying the most important
things on their calls.”
Courtney Reynaud
President, CB USA
“Our agents have an extra set of ears and are always provided the appropriate
response. Balto doesn’t get tired.”
Mark Poisson
Director of AI, National General Insurance
“Balto is call center magic!”
Randy Clapp
CRO, Advantage
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“It’s like having a manager at the agents’ desks at all times”
Contact Center Manager
UGA Finance
“Balto has improved my employees’ performance more than I could’ve imagined.”
Heather Heisler
Supervisor, Rent-2-Own
“Balto gives us consistency. And now everyone is saying the most important
things on their calls.”
Martin To
Sales Development Manager, American Homes 4 Rent
“It’s like having a manager at the agents’ desks at all times”
Contact Center Manager
UGA Finance
“Balto has improved my employees’ performance more than I could’ve imagined.”
Heather Heisler
Supervisor, Rent-2-Own
“Balto gives us consistency. And now everyone is saying the most important
things on their calls.”
Martin To
Sales Development Manager, American Homes 4 Rent
“It’s like having a manager at the agents’ desks at all times”
Contact Center Manager
UGA Finance
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* 2
* 3
“I love Balto, it’s my best friend!”
Letha Parsons
Rep, eHealth
“When you’re drowning in a call Balto is your life raft.”
Agent
HPOne
“It takes away the anxiety from a call.”
Kasey Ismail
Collections Team Lead, CB USA
“I love Balto, it’s my best friend!”
Letha Parsons
Rep, eHealth
“When you’re drowning in a call Balto is your life raft.”
Agent
HPOne
“It takes away the anxiety from a call.”
Kasey Ismail
Collections Team Lead, CB USA
“I love Balto, it’s my best friend!”
Letha Parsons
Rep, eHealth
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Meet Our Customers
SEE WHAT CUSTOMERS HAVE SAID ON G2
“THE BEST TECHNOLOGY WITH THE BEST PEOPLE”
Sean C.
Human Performance Expert
Balto’s powerful recognition software is second to none and has allowed our
business to transform the way we think, perceive, and conduct sales over the
phone. Not only is the technology powerful, but the support and staff is superb.
Balto has invested time in hiring the most educated, skilled professionals in
the industry that helped us develop a customized use for the technology. This
isn’t an “out of the box”, plug and play tech. This is transformative, and we
are grateful for the insights we have gained from the team.
CUSTOMER SUCCESS STORIES
EO MEDIA GROUP SLASHES CALL TIME AND VANQUISHES ESCALATIONS WITH BALTO
Using Balto’s Real-Time Guidance platform to its full potential enables EO Media
Group to represent 12 publications without outsourcing to a third-party contact
center The Challenge To implement an efficient communication system for contact
center agents, leaving more time for a proactive outbound sales and retention
strategy Contact centers and newspapers don’t typically go hand…
Read Their Story EO Media Group Slashes Call Time and Vanquishes Escalations
with BaltoContinue
EMERGICON GAINS MESSAGE CONSISTENCY, INCREASED CALL VOLUME, AND SHORTER HOLD
TIMES WITH BALTO
Emergicon’s success formula relies on Balto’s Real-Time Guidance and a hybrid
contact center team actively enhancing the AI-driven system The Challenge Ensure
uniformity, accuracy, and immediate access to a broad knowledge base for a
hybrid team representing multiple clients Emergicon is a Dallas-based ambulance
billing company. While its primary clients are Texas ambulance providers, the…
Read Their Story Emergicon Gains Message Consistency, Increased Call Volume, and
Shorter Hold Times with BaltoContinue
ACCELERATED RECEIVABLES SOLUTIONS SHIFTS RISK TO REWARD WITH BALTO’S REAL-TIME
GUIDANCE
The combination of AI-driven Real-Time Guidance and customized industry
playbooks takes the pressure off agents in a collections business relying on
compliance confidence The Challenge Keeping agents self-assured, engaged, and
compliant in a high-stress industry The collections business can take a toll on
even the most experienced agents. They contend with hang-ups, strict conduct
rules,…
Read Their Story Accelerated Receivables Solutions Shifts Risk To Reward With
Balto’s Real-Time GuidanceContinue
BALTO FLATTENS THE LEARNING CURVE AND INCREASES REVENUE FOR ARSENAL BUSINESS
GROWTH
With Balto’s Real-Time Guidance and custom client-specific playbooks, Sales
Development Reps are prepared to interact expertly with executive-level
decision-makers in 83% less time The Challenge Providing continuous expedited
in-call training for Sales Development Reps acting on behalf of numerous clients
Sales agents aren’t just the lifeblood of Arsenal Business Growth but also the
various clients…
Read Their Story Balto Flattens the Learning Curve and Increases Revenue for
Arsenal Business GrowthContinue
3BG SCALES SALES EXPERTISE AND GETS AGENTS UP AND RUNNING QUICKLY WITH BALTO
REAL-TIME GUIDANCE
The loss of its original call analysis provider ultimately led 3BG to fewer
drop-offs and more successful deals using Balto The Challenge Securing a
replacement for an “analog” post-call analysis system The name 3BG might be
short for “3 Bald Guys,” and the office atmosphere is upbeat. But one thing 3BG
takes very seriously is…
Read Their Story 3BG Scales Sales Expertise and Gets Agents Up and Running
Quickly with Balto Real-Time GuidanceContinue
MYLO LEVELS UP REMOTE AGENTS AND IMPROVES SALES WITH BALTO
Learn how an insurance company improved sales and agent satisfaction with
seamless implementation of Balto’s real-time guidance solution. Read more.
Read Their Story Mylo Levels Up Remote Agents and Improves Sales With
BaltoContinue
BREAK RECORDS IN JUST 45 DAYS
See immediate results with lightning-fast installation and onboarding. Scale
excellent conversations with Real-Time Guidance.
Get a Demo
855-GO-BALTO
hello@balto.ai
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* Overview
* Real-Time Guidance
* Real-Time QA
* Real-Time Coaching
* Security
* Integrations
USE CASES
* Overview
* Sales
* Compliance
* Customer Experience
* Quality Assurance
INDUSTRIES
* Insurance
* Home Improvement
* Direct to Consumer
* Collections
* BPO
RESOURCES
* Resource Hub
* Research
* Blog
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* FAQ
* Webinars
* Podcast
* System Status
* Documentation
COMPANY
* About Us
* Why Real-Time
* Customers
* Careers
* Press
* Contact
* ProductExpand child menuExpand
* OVERVIEW
--------------------------------------------------------------------------------
PRODUCT OVERVIEW
Get an overview of Real-Time.
INTEGRATIONS
Integrate with the phone systems you trust.
BALTO IN SPANISH
Give spanish-speaking agents the support they need.
PRODUCTS
--------------------------------------------------------------------------------
REAL-TIME GUIDANCE
Guide agents and measure what works.
REAL-TIME QA
Score 100% of calls in real time.
REAL-TIME COACHING
Alert managers and coach instantly.
* Why Real-Time
* SolutionsExpand child menuExpand
* OVERVIEW
--------------------------------------------------------------------------------
SOLUTIONS OVERVIEW
Scale excellent conversations to your entire organization.
BY USE CASE
--------------------------------------------------------------------------------
SALES
Empower agents to convert, save, and retain.
CUSTOMER EXPERIENCE
Communicate with customers in ways they love.
COMPLIANCE
Adhere to guidelines on every single call.
QUALITY ASSURANCE
Get record-breaking quality scores and real-time visibility.
SPANISH
Give bilingual agents the support they need.
BY INDUSTRY
--------------------------------------------------------------------------------
INSURANCE
Win more quotes and expedite service calls.
HOME IMPROVEMENT
Set more appointments and crush objections.
DIRECT TO CONSUMER
Wow your customers and convert every call.
COLLECTIONS
Break collection records and always stay compliant.
BPO
Differentiate with unique insights and call quality.
* ResourcesExpand child menuExpand
* ALL RESOURCES
--------------------------------------------------------------------------------
THE BALTO REAL-TIME INDEX
BLOG
CONVERSATION EXCELLENCE LAB
RESOURCE HUB
EXPLORE THE BALTO
REAL-TIME INDEX
THE #1 SOURCE FOR UP-TO-DATE
CONTACT CENTER INSIGHTS.
Learn More
* Customers