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 1. Home
 2. Tracking Support


TRACKING SUPPORT

Need information on your package’s location, options for changing your delivery
or filing a claim? We’re here to help.

Track Now



WHERE’S MY PACKAGE?

We have answers for all your questions. Let’s check off all the boxes to find
out where your shipment is.


MY DRIVER LEFT A UPS DELIVERY NOTICE. NOW WHAT?

Your driver left a delivery notice because we missed you the first time around.
Here’s what to do next.
Learn About Your UPS Delivery Notice


WHAT DOES MY TRACKING STATUS MEAN?

We put together a list of common tracking statuses to help you track your
package and understand better where it's at in its journey.
Tracking Statuses Explained


PREVENT MORE MISSED DELIVERIES

Receive up-to-date alerts on incoming packages, see your delivery window and
reschedule multiple packages at the same time with UPS My Choice®.
Sign Up for Free

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Where's My Package?


DELIVERY CHANGES HAPPEN



See what options you have to reroute, hold or cancel your delivery so we can
make sure we’re getting it to you when and where you need it.

Delivery Change Options


CAN’T FIND WHAT YOU’RE LOOKING FOR?

We’re here to help. Use our virtual assistant, or find the customer service
route best suited for you.



Contact UPS


I HAVE AN ISSUE WITH MY PACKAGE DELIVERY

If you have a lost package or it's damaged, we'll investigate, If we can’t find
it, we’ll issue a claim. 

 * Your package shows as delivered but you can’t find it.
 * It’s been several days since your package was scanned and it is late.
 * Your package arrived damaged or broken. 

File a Claim
Show MoreShow Less


WHEN WILL MY PACKAGE GET THERE?



Enter your zipcode to see how long it will take for your package to reach any
state in the U.S.

View Map


STAY SAFE — AVOID FRAUD AND SCAMS

Received a text, call or email that seems suspicious? Don’t respond to it.

Tips To Avoid Fraud




FAQ

My shipment says “Out for Delivery.” What time will I get my package?

Generally, our drivers can deliver as late as 9 p.m. During the holiday season,
our drivers may deliver even later.

If we are unable to deliver a package that shows a status of "out for delivery,"
we’ll try another delivery on the next business day.

Where do I find the latest information on the location of my package?

Tracking your package on UPS.com will give you the most up-to-date information
about the status of your shipment. Check back periodically for shipment progress
updates.

Track a Package

How late will UPS deliver?

UPS Ground packages are generally delivered anytime Monday through Friday
between 9 a.m. and 9 p.m. (and sometimes later) to residences, and to business
addresses during their normal business hours.

While ground packages can’t be scheduled to arrive at a specific time, UPS
express shipments have guaranteed delivery times that vary by service.

My shipment says it’s been delivered, but I can’t find it. Where is it?

Your driver will try to leave your package out of plain sight to protect it.
Check exterior doors or other places your package could’ve been placed, like the
porch, back patio or garage. Also check with anyone who may have picked up your
package, like a neighbor. If you still can’t find it, contact the seller to
start a claim.

Learn More About Filing a Claim

What do tracking numbers look like?

UPS tracking numbers appear in the following formats:

1Z9999999999999999
999999999999
T9999999999
999999999

UPS will also track the following types of tracking numbers, which contain from
seven to 20 characters:

Delivery Order/Sub-PRO Number: Less-Than-Truckload (LTL)/and Truckload (TL)
child shipment tracking numbers 
House Air Waybill: Used for air freight movement
House Bill of Lading: Used for ocean freight movement
PRO Number: Used for surface freight movement
UPS Delivery Notice: A bar-coded notice, which includes a 12-digit reference
number, given on first delivery attempt in select countries
UPS Service Notice: A notice given on first delivery attempt in select countries

UPS Mail Innovations Tracking Numbers

You can track your UPS Mail Innovations piece on both ups.com and upsmi.com. UPS
Mail Innovations tracking numbers differ from a small package reference number
in length and terminology.

UPS Mail Innovations tracking numbers appear in the following formats:

United States Postal Service Delivery Confirmation Number: a 22-34 numerical
identifier assigned by the U.S. Postal Service when Delivery Confirmation is
requested
Sequence Number (MMS/MMI Number): an 18-digit number assigned internally by UPS
Mail Innovations or UPS Worldship
Mail Innovations Compliant Package ID: a barcode-type identifier assigned by the
shipper to each mail piece, using the structure below:
MIXXXXXXNNNNNNNNNNNNNNNNNNNNNN

This indicator is made up of the following three components:

MI - a UPS Mail Innovations indicator
XXXXXX - a unique 6-digit customer number assigned by UPS Mail Innovations
NNNNNNNNNNNNNNNNNNNNNN - a unique number, up to 22 characters, assigned by the
shipper to identify a mail piece. Use alpha and/or numeric characters with no
spaces or symbols. The same ID should not be reused for other mail pieces for at
least six months.

I received a text/email/phone call from someone claiming to be UPS. What should
I do?

First of all, don’t click on any suspicious links.

 * A real UPS link will start with “https://www.ups.com” or
   “https://billing.ups.com.”
 * A real UPS email will come from:
   
   * accountconfirm@ups.com
   * mcinfo@ups.com
   * pkginfo@ups.com
   * customer-notifications@ups.com
   * auto-notify@ups.com
   * emailinfo@ups.com
   * invoice-notification@ups.com
   * UPSAdministrationSupport@ups.com
   * donotreply@ups.com 
 * A real UPS text will come from 94601, 69877 or 48515
 * If they’re asking you to pay for a package, track it first and select “pay
   now.”
 * If they’re asking you to pay a bill, log in to the billing center and select
   “pay now.”

If you’re not sure, contact us. You can learn more about how UPS is preventing
fraud here.


WHAT HAPPENS DURING A SPECIAL EVENT?

When natural disasters, planned events, and other circumstances impact our
ability to pick up and deliver packages, we will post service alerts on our
homepage. Please refer to the banner at the top of the page for the latest
information.

View Alerts

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 * UPS Developer PortalOpen the link in a new window

Connect with Us
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 * LinkedInOpen the link in a new window
 * YouTubeOpen the link in a new window

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