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✕ * Solutions * Conversational Search * AI-Driven Automations * Data Improvements * Private Data Lake * Integrations * Packages * Resources * API * Blog * Datasheets * eBooks * Events * News * Podcasts * Support * Videos * About * Careers * Contact * Solutions * Conversational Search * AI-Driven Automations * Data Improvements * Private Data Lake * Integrations * Packages * Resources * API * Blog * Datasheets * eBooks * Events * News * Podcasts * Support * Videos * About * Careers * Contact Book a Demo AI For Your IT Support, Powered By Your Data SCROLL DOWN Closed-Model AI Solutions CONVERSATIONAL SEARCH -------------------------------------------------------------------------------- ASK QUESTIONS AND GET ANSWERS FROM YOUR DATA THROUGH MICROSOFT TEAMS, SLACK, SMS AND IVR -------------------------------------------------------------------------------- Learn More AI-DRIVEN AUTOMATIONS -------------------------------------------------------------------------------- USE YOUR OWN DATA TO BUILD AUTOMATIONS, AI MODELS AND DATA CLASSIFICATIONS -------------------------------------------------------------------------------- Learn More DATA IMPROVEMENTS -------------------------------------------------------------------------------- FIND AND FIX GAPS AND ERRORS IN YOUR DATA -------------------------------------------------------------------------------- Learn More PRIVATE DATA LAKE -------------------------------------------------------------------------------- ALL YOUR SYSTEMS IN ONE TRUSTWORTHY IBM WATSONX AI DATA LAKE REDUCING SEARCH TIME -------------------------------------------------------------------------------- Learn More All time searches done with CrushBank: 20.124.335 Total search results delivered by CrushBank: 203.543.358 TYPICAL METRICS BEFORE CRUSHBANK -------------------------------------------------------------------------------- -------------------------------------------------------------------------------- -------------------------------------------------------------------------------- 90% OF DATA IS UNSEARCHABLE (IBM STUDY) -------------------------------------------------------------------------------- -------------------------------------------------------------------------------- 19% OF THE WORKDAY IS SPENT SEARCHING FOR INFORMATION (MCKINSEY STUDY) -------------------------------------------------------------------------------- -------------------------------------------------------------------------------- IT TAKES UP TO 4 months TO GET A NEW EMPLOYEE UP TO SPEED (CLIENT FEEDBACK) -------------------------------------------------------------------------------- TYPICAL METRICS WITH CRUSHBANK -------------------------------------------------------------------------------- -------------------------------------------------------------------------------- -------------------------------------------------------------------------------- FIND ANSWERS IN 5 seconds or less -------------------------------------------------------------------------------- -------------------------------------------------------------------------------- REDUCE THE TIMES ESCALATION FOR HELP IS NEEDED BY 40% -------------------------------------------------------------------------------- -------------------------------------------------------------------------------- INCREASE TASK COMPLETION RATE BY 20% -------------------------------------------------------------------------------- CASE STUDIES NOVATECH, INC. IPOWER TECHNOLOGIES > I've been just asking CrushBank Neuro questions that my team asks me... it's > faster than I am at pointing out documents. I keep showing the team it's > basically a "let me Google that for you" type of thing now. Z-TECH ASSOCIATES > The summarization/resolution function that CrushBank provides my company saves > me hours a week! DKBINNOVATIVE > Overall, we are very satisfied with CrushBank. It has transformed our > operations. If you want to save time per ticket and enhance your team's > productivity with accurate resolutions, CrushBank is worth the investment. IT WEAPONS > We really like how we can find related tickets and similar issues quickly > within Crushbank. It's really nice that we don't have be totally exact in our > searches and it still finds what I'm looking for faster than if I had done a > time entry search in ConnectWise Manage. EQUINOX IT SERVICES > The biggest things that I'm excited about are the ticket classifier and ticket > budgeter. Being able to put averages on things like PC deployments and see > what the outliers are and where we might need training from engineers, or > where a ticket went awry that took too long, are really keys for us moving > forward. VISUAL EDGE > “CrushBank gives our frontline engineers on the help desk the ability to solve > customer problems faster. It helps us close say an extra ticket a day per > engineer.” NOVATECH, INC. > We can integrate CrushBank across all our current systems and solve problems > faster. Plus, we can use it as a selling point to our clients – as we can > rapidly resolve their problems because we're using AI. IPOWER TECHNOLOGIES > We are saving 8-10 hours a month just by using the CrushBank SmartClassifier > to automate the classification of our tickets. LIGHTHOUSE IT > We trust CrushBank’s SmartClassifier for our ticket classification, at both > the beginning and end of ticket resolution. In fact, our Dispatch team no > longer does any classification tasks themselves, as CrushBank takes care of it > automatically. This has created direct time savings for us. COVENANT TECHNOLOGY SOLUTIONS > The first question I asked CrushBank Neuro saved me an hour of work! It’s > changing the way we work. CLOUDBOX > CrushBank helps our technicians get to relevant information quicker, which is > helping them solve problems more quickly. Even in the sales department, where > we sometimes have to find service tickets that may be related to a sales > request, we are benefitting from CrushBank’s intelligence, saving us time by > providing much more relevant results in our search than our PSA can provide. SYNCRETY TECHNOLOGY SOLUTIONS > I've been just asking CrushBank Neuro questions that my team asks me... it's > faster than I am at pointing out documents. I keep showing the team it's > basically a "let me Google that for you" type of thing now. Z-TECH ASSOCIATES > The summarization/resolution function that CrushBank provides my company saves > me hours a week! DKBINNOVATIVE > Overall, we are very satisfied with CrushBank. It has transformed our > operations. If you want to save time per ticket and enhance your team's > productivity with accurate resolutions, CrushBank is worth the investment. IT WEAPONS > We really like how we can find related tickets and similar issues quickly > within Crushbank. It's really nice that we don't have be totally exact in our > searches and it still finds what I'm looking for faster than if I had done a > time entry search in ConnectWise Manage. EQUINOX IT SERVICES > The biggest things that I'm excited about are the ticket classifier and ticket > budgeter. Being able to put averages on things like PC deployments and see > what the outliers are and where we might need training from engineers, or > where a ticket went awry that took too long, are really keys for us moving > forward. VISUAL EDGE > “CrushBank gives our frontline engineers on the help desk the ability to solve > customer problems faster. It helps us close say an extra ticket a day per > engineer.” NOVATECH, INC. > We can integrate CrushBank across all our current systems and solve problems > faster. Plus, we can use it as a selling point to our clients – as we can > rapidly resolve their problems because we're using AI. IPOWER TECHNOLOGIES > We are saving 8-10 hours a month just by using the CrushBank SmartClassifier > to automate the classification of our tickets. LIGHTHOUSE IT > We trust CrushBank’s SmartClassifier for our ticket classification, at both > the beginning and end of ticket resolution. In fact, our Dispatch team no > longer does any classification tasks themselves, as CrushBank takes care of it > automatically. This has created direct time savings for us. COVENANT TECHNOLOGY SOLUTIONS > The first question I asked CrushBank Neuro saved me an hour of work! It’s > changing the way we work. CLOUDBOX > CrushBank helps our technicians get to relevant information quicker, which is > helping them solve problems more quickly. Even in the sales department, where > we sometimes have to find service tickets that may be related to a sales > request, we are benefitting from CrushBank’s intelligence, saving us time by > providing much more relevant results in our search than our PSA can provide. SYNCRETY TECHNOLOGY SOLUTIONS > I've been just asking CrushBank Neuro questions that my team asks me... it's > faster than I am at pointing out documents. I keep showing the team it's > basically a "let me Google that for you" type of thing now. Z-TECH ASSOCIATES * * * * * * * * * * * BOOK A DEMO SCHEDULE A PERSONAL DEMO WITH AN EXPERT TO SEE THE CRUSHBANK AI ENGINE IN ACTION. YOU’LL LEARN HOW YOU CAN TRANSFORM YOUR IT SUPPORT, GAIN INSIGHT INTO YOUR OPERATIONAL EFFICIENCY AND CUSTOMER SENTIMENT AND LEARN HOW YOU CAN DRAMATICALLY IMPROVE YOUR DATA QUALITY. Book a Demo CrushBank is an award-winning AI system designed to speed access to company and IT support information through a client-specific private data lake. Built with business-grade AI from IBM watsonx, CrushBank dramatically cuts the time spent searching for answers. Managed Service Providers (MSPs) and corporate service desks benefit from reduced escalations and enhanced data quality. Additionally, business users can get the answers they need quickly, and new employees get up to speed faster. All facilitated by CrushBank’s robust capabilities. CONNECT WITH US 5 AERIAL WAY, SUITE 400 SYOSSET, NEW YORK 11791 PHONE: 516.802.7200 QUICK LINKS * Conversational Search * AI-Driven Automations * Data Improvements * Private Data Lake * Integrations * Packages * API * Blog * Datasheets * eBooks * Events * News * Podcasts * Support * Videos * About * Careers * Contact * Privacy Policy * Terms of Service Copyright © 2024 | All Rights Reserved previousnextslideshow