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Submission: On October 30 via api from US — Scanned from DE
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top of page "Vonage supports its channel partner, InsightLab, in reaching out to Contact Center Leaders with exclusive offers." Andrew Frey (Sr. Director, Business Development) Join 25,000+ survey responders Dan Ernstberger Head of Customer Experience Paychex, Inc. Christopher Mitchell Vice President Bain Capital, LP Claire Rutkowski Chief Information Officer Bentley Systems SURVEY ON BEST PRACTICES IN CONTACT CENTERS 1 of 8. How many agents does your Contact Center have? 100+ 25 to 99 10 to 24 I don’t know the number of agents 2 of 8. What function(s) does your Contact Center perform? (Select all that apply) Artificial Intelligence (AI) CRM Integration Video Calls for Contact center agents Coversation analytics 3 of 8. Which technology does your Contact Center use? Genesys Avaya Cisco Five9 Other (specify below) 4 of 8. Which CRM does your company use? Salesforce Microsoft Dynamics ServiceNow Other (mention below) 5 of 8. Are you a Salesforce Service Cloud Voice User? Yes No 6 of 8. Which Contact Center features interest you? (Select all that apply) Artificial Intelligence (AI) CRM integration Video calls for Contact Center agents Conversation analytics 7 of 8. Are you a decision-maker for Contact Center related technologies in your company? Yes No 8 of 8. When does the contract for your Contact Center service renew? November 2023December 2023January 2024February 2024March 2024April 2024May 2024June 2024July 2024August 2024September 2024October 2024November 2024December 2024January 2025February 2025March 2025April 2025May 2025June 2025July 2025August 2025September 2025October 2025November 2025December 2025 OUR SPONSOR, VONAGE, CAN HELP ACCELERATE CONNECTIONS THAT MATTER TO YOUR BUSINESS AND POWER YOUR CUSTOMER EXPERIENCES. TO LEARN HOW, SCHEDULE A 15-MIN TIME SLOT FOR A DISCOVERY CALL. (PLEASE CHOOSE A DATE AND TIME BETWEEN: TOMORROW – 2 WEEKS OUT, MONDAY – FRIDAY, 9AM – 5PM) 09:00 AM09:30 AM10:00 AM10:30 AM11:00 AM11:30 AM12:00 PM12:30 PM01:00 PM01:30 PM02:00 PM02:30 PM03:00 PM03:30 PM04:00 PM04:30 PMEastern Time Which areas of Contact Center would you like our Domain Expert to focus on? (The goal is to make the Discovery Call most beneficial for you) THANK YOU FOR YOUR TIME! WE KNOW WE CAN COUNT ON YOU TO JOIN THE CALL - SO WE'LL PUT THE WHEELS IN MOTION RIGHT AWAY. PLEASE ENTER YOUR CONTACT DETAILS ACCURATELY BELOW, TO ENABLE REWARD FULFILLMENT. WE'LL REACH OUT SHORTLY VIA EMAIL AND PHONE TO RE-CONFIRM THESE DETAILS - SO THAT YOU CAN REST ASSURED THAT YOU'LL GET YOUR REWARD IN TIME. I have read and agree to comply with theTerms & Conditions Send my Reward! IF YOU NEED HELP OR HAVE ANY QUERIES, CALL INSIGHTLAB ON +1 (678) 833 5513 OR EMAIL REWARDS@INSIGHTLAB.CO © 2023 By Insight Lab research. Privacy Policy bottom of page word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word mmMwWLliI0fiflO&1 mmMwWLliI0fiflO&1 mmMwWLliI0fiflO&1 mmMwWLliI0fiflO&1 mmMwWLliI0fiflO&1 mmMwWLliI0fiflO&1 mmMwWLliI0fiflO&1