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    <input class="form-control" type="search" name="s" value="" placeholder="Search" required="" autocomplete="off">
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GET https://its.gmu.edu/

<form method="get" action="https://its.gmu.edu/">
  <div class="input-group">
    <input class="form-control" type="search" name="s" value="" placeholder="Search" required="" autocomplete="off">
    <span class="input-group-append">
      <button class="btn btn-primary" type="submit">
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Text Content

 * Report an IT Security Incident
 * Request Help


 * Help & Support
   * Working/Learning Remotely
   * Request Help
   * Live Chat
   * Track a Ticket
   * Knowledge Base
   * Getting Started
   * Contact Us
   * ITS Alerts Sign Up
 * Service Catalog
   * Accounts & Access
   * Communications & Collaboration
   * Computers & Software
   * Data, Reporting & Analytics
   * Network & Internet Services
   * Pilot Services
   * Professional Services
   * Research Computing
   * Teaching & Learning
   * University Applications
   * Web, Servers & Hosting
 * About ITS
   * Our Team
   * Strategic Plan
   * Annual Reports
   * Awards
   * Student Employment
 * Working with ITS
   * Architectural Standards Review Board
   * Projects & Project Management
   * Technology Investment Request Lifecycle
   * Governance Committees
   * Business Intelligence
   * Enterprise Data Integration Services (EDIS)
   * GMU-TV
   * IT Security Office
 * Alerts & Bulletins
   * Unplanned Outages
   * Phishing Alerts
   * Maintenance
   * Bulletins
   * Spotlights
   * After Action Reports
   * Archives

 * Report an IT Security Incident
 * Request Help


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Skip to content
 * Help & Support
   * Working/Learning Remotely
   * Request Help
   * Live Chat
   * Track a Ticket
   * Knowledge Base
   * Getting Started
   * Contact Us
   * ITS Alerts Sign Up
 * Service Catalog
   * Accounts & Access
   * Communications & Collaboration
   * Computers & Software
   * Data, Reporting & Analytics
   * Network & Internet Services
   * Pilot Services
   * Professional Services
   * Research Computing
   * Teaching & Learning
   * University Applications
   * Web, Servers & Hosting
 * About ITS
   * Our Team
   * Strategic Plan
   * Annual Reports
   * Awards
   * Student Employment
 * Working with ITS
   * Architectural Standards Review Board
   * Projects & Project Management
   * Technology Investment Request Lifecycle
   * Governance Committees
   * Business Intelligence
   * Enterprise Data Integration Services (EDIS)
   * GMU-TV
   * IT Security Office
 * Alerts & Bulletins
   * Unplanned Outages
   * Phishing Alerts
   * Maintenance
   * Bulletins
   * Spotlights
   * After Action Reports
   * Archives


MICROSOFT TEAMS


Home > Service Catalog > Communications & Collaboration > Call, Chat &
Collaborate > Microsoft Teams (MS Teams)
Service Summary | Key Features | Getting This Service | Training | Policy |
Additional Information |



SERVICE SUMMARY

Microsoft (MS) Teams is an enterprise-wide collaboration suite within Mason’s
Office 365. At its core, MS Teams provides chat, audio calling, video calling,
screen sharing, and more with individuals and groups outside of a team
structure.

MS Teams is available via web browser, desktop application, and mobile app.

MS Teams is a self-service application. Training and support provided by ITS are
limited to account access questions. Additional training is provided via online
tutorials and collaboration with other users.


2FA REQUIREMENT

As part of Office 365, Two-Factor Authentication (2FA) is required to access
this service. For more information, see 2FA for Office 365 Tips.


ACCESSIBILITY

Information on MS Teams accessibility features can be found at Accessibility
support for Microsoft Teams.


KEY FEATURES

Within the structure of a formal team, team members have access to chat, audio
calling, video calling, and screen share, as well as several Office 365 shared
features:

 * Team Collaboration
 * Chat
 * Call
 * Recording
 * Calendar
 * Notebook with OneNote
 * Shared file storage
 * Planner, and more within Team Sites


GETTING THIS SERVICE


ELIGIBILITY

Microsoft Teams is part of Office 365 and is automatically available to all
active faculty, staff, and students.

Note: Retirees and Generic Accounts are not eligible for this service.


ACCESSING MS TEAMS


ON THE WEB

Access MS Teams through the application launcher on your Mason Office 365
account at http://mso365.gmu.edu via supported browsers.


ON A DESKTOP

ITS recommends using the MS Teams desktop application for full functionality.
The application is available for direct download at
https://products.office.com/en-us/microsoft-teams/download-app.


ON MOBILE

Get the MS Teams mobile app for Apple or Android from the app stores or
https://products.office.com/en-us/microsoft-teams/download-app from a browser on
your mobile device.


LINUX USERS

Microsoft has retired the Linux desktop client for MS Teams. All users on the
Microsoft Teams Linux desktop client will have to transition to the web or PWA
version.


SIGN IN

Sign in using your NetID, Patriot Pass Password, and Duo Two-Factor
Authentication (2FA).


USING MS TEAMS

Review the following information for an overview of the MS Teams structure and
roles:  https://docs.microsoft.com/en-us/microsoftteams/teams-channels-overview


TEAM OWNERS

The Team Owner creates the team and controls who has access, including adding
members and other owners.

Teams must have more than one owner to ensure any team members who are no longer
active faculty or staff are removed from active Teams.


MYHUB APP

Mason uses MyHub for MS Teams to manage existing teams and create new ones.
Access MyHub from Teams by clicking on the MyHub icon in the left navigation or
via myhub365.gmu.edu.

 * Getting Started: Creating a Workspace with MyHub
 * MyHub Team Types


TEAMS RENEWAL PROCESS

Teams workspaces must be renewed periodically to help ensure Teams are being
maintained and retired when appropriate. Team owners will be notified when it is
time to complete the renewal process, which includes archiving old or no
longer-needed workspaces and confirming that the owner/member information is
still correct. See MyHub Renewal Policies for more details.


GUESTS

For information and eligibility for adding guests to teams (members who do NOT
have accounts on Mason's Office 365 system), see, Adding Guests in MS Teams.


TRAINING


MICROSOFT TEAMS TRAINING

Recorded sessions of MS Teams training are posted in the Files tab within the
Collaboration Collective. See Additional Information for details on how to join
the Collaboration Collective.


MICROSOFT TRAINING VIDEOS

The following information can help familiarize you with MS Teams and prepare you
to collaborate with other MS Teams users.

 * MS Teams Quick Start
 * Intro to Microsoft Teams
 * Start Chats and Calls
 * Set up and Customize your Team
 * Collaborate in Teams and Channels
 * Work with Posts and Messages
 * MS Teams Training Videos


ADDITIONAL TRAINING OPPORTUNITIES

Additional training is available via Mason’s Subscription to LinkedIn Learning.
Visit https://lil.gmu.edu, log in with your Mason credentials, and search for
Microsoft Teams. The Microsoft Teams Essential Training provides a popular
overview.

Microsoft: Microsoft offers free instructor-led training webinars. See
Instructor-Led Training for Microsoft Teams for a list of training topics and to
register for sessions.


POLICY

All users of the George Mason University network must adhere to University
Policy Number 1301: Responsible Use of Computing.


EMPLOYEE SECURITY BULLETIN

This service is intended for work-related public use data only. The University
Data Stewardship Policy defines data classified for public use. Users are
responsible for understanding and complying with this policy. For more
information about data usage and classifications, reference the following:

 * Standards for data storage and collaboration
 * Data Stewardship Policy 1114
 * Data Usage and Public Use vs. Protected Data


RECORDING RETENTION POLICY

MS Teams recordings are stored with expiration dates attached to them. The
default expiration period for MS Teams recordings may vary between 30 and 120
days. Check the expiration date on your recording to confirm the default
expiration period. See MS Teams Recording for more information.


ADDITIONAL INFORMATION

JOIN THE COLLABORATION COLLECTIVE

The Collaboration Collective is a team for Mason's collaboration technology
users to communicate with their peers and discuss new features, best practices,
and other topics of interest pertaining to the following ITS-supported
collaboration tools: Microsoft Teams, Zoom, and Blackboard Collaborate Ultra.
This is not intended to replace submitting an issue via the ITS Support Center.
The Collaboration Collective is moderated by members of the Mason community and
members of ITS.

Submit an ITS support request if:

 * It is something that requires an urgent/timely ITS response
 * You are requesting information or troubleshooting assistance

Post in one of the channels if:

 * You would like to share a use case or feature you’ve found helpful
 * You would like to test out a new feature with your peers
 * You would like to know how your peers are using the tools

To become a member of the Collaboration Collective, log in to MS Teams, click
Join or create a Team, and then search for Collaboration Collective or use Join
a team with a code (code: pifyqb4).




AVAILABLE TO:

 * Students
 * Faculty & Staff

AVAILABILITY:

Unless stated otherwise, this service is available 24/7, excluding planned
outages, normal maintenance windows, and unavoidable events. Maintenance windows
are Sundays from 7 to 11 a.m. but may be extended to 2 p.m., if needed. If
maintenance is required outside of these hours, it will be announced on the
Alerts & Bulletins page.

FEE:

There is no charge for this service.

GETTING HELP:

Assistance for all IT Services is available through the ITS Support Center:

Phone:
703-993-8870
Email:
support@gmu.edu
Hours of Operation:

Monday –Thursday,
8 a.m. – 9 p.m.
Friday, 8 a.m. – 5 p.m.
Saturday, Closed
Sunday, 1 p.m. – 9 p.m.

(closed Thursday 3 p.m. – 4 p.m. for a team meeting)

Modified Winter Hours
Monday –Thursday,
8 a.m. – 7 p.m.
Friday, 8 a.m. – 5 p.m.
Saturday & Sunday,
Closed

Normal business hours will resume on Sunday, January 22 at 1:00 p.m.

Walk-in Support

Innovation Hall, Room 226

Monday – Thursday,
8:30 a.m. – 7:00 p.m.
Friday,
8:30 a.m. – 4:00 p.m.


KNOWLEDGE ARTICLES

 * Getting Started: Create a Workspace (Team) with MyHub
 * MyHub Team Types
 * How to Use Microsoft Teams
 * Virtual Backgrounds
 * Accessing MS Teams as a Guest
 * Adding Guests in MS Teams
 * Best Practices and Troubleshooting for Web Conferencing via Zoom and
   Microsoft Teams
 * MyHub FAQs
 * MyHub Renewal Policies


GET STARTED AT MASON

Whether you are a student, faculty, staff member, or a guest visiting the Mason
campus, we have resources to help get you started.

Read More



QUICK LINKS

Patriot Pass Password Reset
Submit a Ticket
Track a Ticket
PuTTY
Cisco AnyConnect VPN

Read More



EXPLORE IT SERVICES

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© 2022 George Mason University
4400 University Drive
Fairfax, Virginia 22030




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ITS SUPPORT CENTER

703-993-8870

SUPPORT@GMU.EDU

LIVE CHAT

Monday – Thursday, 8 a.m. – 9 p.m.
Friday, 8 a.m. – 5 p.m.
Saturday, Closed
Sunday, 1 p.m. – 9 p.m.
(closed Thursday 3 p.m. – 4 p.m. for a team meeting) Modified Winter Hours
Monday –Thursday,
8 a.m. – 7 p.m. Friday, 8 a.m. – 5 p.m. Saturday & Sunday,
Closed Normal business hours will resume on Sunday, January 22 at 1:00 p.m.
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