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Our Story What is Salesforce? Be a Trailblazer Leadership Global Offices
Salesforce Ventures Salesforce TeamEarth The Salesforce Private Equity Practice
 
 
 


SALESFORCE EMAIL ABUSE POLICY

With Salesforce, organizations can communicate quickly and effectively via email
with their customers and leads. This feature is intended to facilitate an
organization's business processes and should be used responsibly in accordance
with Salesforce's Main Services Agreement.

Salesforce's Main Services Agreement prohibits users from sending unsolicited
commercial email, or "spam," in violation of applicable law. Users also are
prohibited from using the service to send or store infringing, obscene,
threatening, libelous, or otherwise unlawful or tortuous material, including
material harmful to children or in violation of third-party privacy rights.

In the event that an individual or organization fails to comply with
Salesforce's policies, we reserve the right to terminate that organization's
email privileges. At Salesforce, we take email abuse seriously and are committed
to resolving any suspected incidents of email abuse.




INCIDENTS OF EMAIL ABUSE

If you have received unsolicited email from a Salesforce user, replying to that
user to let them know that you would like to opt out of future emailings should
resolve the problem.

If you have continuing difficulties with a Salesforce user, we can help you
resolve the issue and trace the originator of the email. Please send an email to
abuse@salesforce.com and include the complete email headers from the unsolicited
email you received. See the instructions below to obtain the complete headers
from Outlook or Outlook Express.


OUTLOOK: HOW TO OBTAIN THE FULL EMAIL HEADERS

 1. Open the message in a separate window.
 2. In the View menu, select Options.
 3. In the Message Options dialog, copy the entire contents of the Internet
    headers section.
 4. Paste the headers into a new email and send to us at abuse@salesforce.com.
    Do not forward the email you received because the headers will be lost.


OUTLOOK EXPRESS: HOW TO OBTAIN THE FULL EMAIL HEADERS

 1. Open the message in a separate window.
 2. In the File menu, select Properties.
 3. Click the Details tab in the dialog.
 4. Click Message Source.
 5. Copy the entire contents of the Message Source dialog.
 6. Paste the headers into a new email and send to us at abuse@salesforce.com.
    Do not forward the email you received because the headers will be lost.


EMAIL HEADERS

Using extended email headers, Salesforce can track the originator of any email
sent from within salesforce.com. All emails include the following headers:

Email Header Description X-SFDC-User: < user ID >
ID of the user who sent the email X-Sender: postmaster@salesforce.com Standard
sender of all Salesforce email X-mail_abuse_inquiries:
http://www.salesforce.com/company/abuse.jsp URL of Salesforce's email abuse
policy

Using extended email headers, Salesforce can track the originator of any email
sent from within salesforce.com. All emails include the following headers:

Email Header Description X-SFDC-User: < user ID >
ID of the user who sent the email X-Sender:
postmaster@salesforce.com Standard sender of all Salesforce email
X-mail_abuse_inquiries:
http://www.salesforce.com/
company/abuse.jsp URL of Salesforce's email abuse policy





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