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Democracy Dies in Darkness
PoliticsBiden administration The Fix The Briefs Polling Democracy in America
Election 2024
PoliticsBiden administration The Fix The Briefs Polling Democracy in America
Election 2024



SOCIAL SECURITY CHIEF MARTIN O’MALLEY RACES TO REBUILD TROUBLED AGENCY

The former Baltimore mayor describes his plans to revitalize an agency plagued
by understaffing, low morale and poor customer service.

By Lisa Rein
May 21, 2024 at 6:00 a.m. EDT

Social Security Administration Commissioner Martin O'Malley testifies on Capitol
Hill on March 20. (Mariam Zuhaib/AP)

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Martin O’Malley, the former Baltimore mayor, two-term Maryland governor and 2016
Democratic presidential candidate, is in his fifth month as Social Security
Administration commissioner.

He took the reins of an agency that had been without a Senate-confirmed leader
since July 2021 — and has struggled in the aftermath of the coronavirus pandemic
to provide basic customer service as its workforce of 55,000 has shrunk to its
lowest size in decades. The agency’s disability system can take more than a year
to determine eligibility for basic benefits. And employee morale is at a low
ebb, with just 52 percent of the staff satisfied with their job in the most
recent “Best Places to Work in the Federal Government” survey.


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