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Text Content

 * #1 Technical Writing Agency
 * ServicesOpen menu
   * In-app product tours
   * Product videos
   * User guides & knowledge base
   * Internal wiki/documentation
 * NSD Insights
 * Blog
 * Our Work
 * Get started

Menu
 * #1 Technical Writing Agency
 * ServicesOpen menu
   * In-app product tours
   * Product videos
   * User guides & knowledge base
   * Internal wiki/documentation
 * NSD Insights
 * Blog
 * Our Work
 * Get started


#1 SAAS TECHNICAL WRITING AGENCY


User Guides, Knowledge Bases, Product Videos, In-app Tours, Internal Wikis

Start a project with us today!



ACHIEVE CLARITY WITH YOUR CONTENT

We deliver on-demand content & platforms for educating SaaS users, customers,
and employees.  

 

 

What we bring to instructional content projects: 

 

 1) End-to-end planning & production

2) Lean bandwidth | pay-as-you-go

3) Engagement & information retention 

4) Multi-media | in-app footage | animation

 

 

Our Industry-Leading Blog


EXPERTS AT ENGAGING TARGET AUDIENCES

Users


Our Technical Writers and Motion Graphic Designers work to understand your users
in order to create the most engaging and brand-aligned product learning
experiences. 





end-user documentation for applications with user organizations + API
documentation for applications with technical use cases


Internal Teams

Sometimes, it’s not your users that need educating – it can be your team too! We
guide companies through gathering undocumented knowledge about internal
multi-software-driven processes or their applications. Converting it into
on-demand content on a secure internal knowledge management system.



sales teams, customer support, dev/engineering teams, company-wide education,
converting L&D material into digital wikis




WHY WORK WITH US




1) WHATEVER YOU NEED > 10-40% OF A TECHNICAL WRITER'S SALARY

We deliver all your technical writing or documentation needs at 10-40% of a
Technical Writer's annual salary.


2)  WE HAVE ALL THE HUMAN POWER & EXPERIENCE

We have all the human power you need to bring projects to life and faster.
Without any limits on the media and platforms that can be delivered to your
users or internal team(s).



3) PAY-AS-YOU-GO

Pay-as-you-go! You do not need a FTE Technical Writer! Purchase specific
projects and services from us instead. We will be here next time you need
something else or we can work with you all-year round!


4) SAVE YOURSELF FROM SURPRISES

We are your "instructional content" superpower! Our Technical Writers &
Designers are uniquely adept at understanding your content needs. Get more done
and no micro-managing!



OUR PROCESS

SCOPING & GATHERING KNOWLEDGE

We will map out all the questions and topics needing explanation, as well as
lead the acquisition of that information from knowledge experts on your team.
Through conducting recorded interviews, screen shares, and even by tracing down
your existing documentation. Access to test/staging environments.

KNOWLEDGE ARCHITECTURE

We will develop a content outline for all the guides, videos or in-app tours you
need. As well as build the best host platform given the target audience being
educated and your security needs.

TECHNICAL WRITING

Most knowledge bases or internal wikis rely on written guides to educate. We
deliver written content of all styles and volumes; turning gathered knowledge
into engaging and searchable content. With 4k resolution screenshots and all
required creative material. 

VIDEO PRODUCTION

We also produce 4k screencasts, and semi-animated videos of all educational and
marketing incentives for SaaS companies | users and internal teams. Our videos
feature 4k in-app footage for web or mobile applications. We use meticulous
planning and editing processes to create illustrative yet engaging tutorial
videos. 





SEE OUR WORK


Start a project with us today!


CASE STUDIES

 * Upwork
 * Microsoft Office
 * Microsoft Kaizala | Mobile app
 * DropInBlog
 * aXessPoint
 * Safesite
 * Spearity

 * Service Rocket
 * Ablestar
 * Link SE
 * Daily Connect
 * Mustr
 * Kronologic Academy


GET CONNECTED

 * Youtube
 * Twitter
 * Linkedin

© 2022 NSD, Inc. All Rights Reserved.


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