www.verint.com Open in urlscan Pro
35.239.165.154  Public Scan

Form analysis
4 forms found in the DOM

<form class="sj-input__input css-zgmajg">
  <div role="search" class="css-1ceswl2"><input type="text" aria-autocomplete="list" autocomplete="off" id="downshift-0-input" aria-label="Search through the site content" placeholder="Search" spellcheck="false" autocapitalize="off" autocorrect="off"
      maxlength="2048" class="css-d29rte" value="">
    <div class="sj-input__typeahead css-7qs7s3"><span></span></div>
  </div><button class="sj-input__button css-1k4nm74" aria-label="Search" title="Search" value="Search"><svg viewBox="0 0 18 18" fill="none" width="1em" height="1em">
      <path d="M12.5 11h-.79l-.28-.27A6.471 6.471 0 0 0 13 6.5 6.5 6.5 0 1 0 6.5 13c1.61 0 3.09-.59 4.23-1.57l.27.28v.79l5 4.99L17.49 16l-4.99-5zm-6 0C4.01 11 2 8.99 2 6.5S4.01 2 6.5 2 11 4.01 11 6.5 8.99 11 6.5 11z" fill="currentcolor"></path>
    </svg></button>
</form>

Name: elqFormName — POST https://content.verint.com/e/f2

<form method="post" name="elqFormName" action="https://content.verint.com/e/f2" id="elqFormName" class="new-contact-form popup-contact-us" abineguid="566D014D6EB04965B20872E6A6294CB6">
  <input value="Popup_Global_WebRequest_ContactUs" type="hidden" name="elqFormName">
  <input value="423" type="hidden" name="elqSiteId">
  <input name="elqCampaignId" type="hidden">
  <div class="form-container">
    <div class="row">
      <div id="formElement0" class="col-6">
        <label for="fe104195" class="field-label">First Name <span class="req">*</span></label>
        <input required="" id="fe104195" name="C_FirstName" type="text" value="" class="field-size-top-large">
      </div>
      <div id="formElement1" class="col-6">
        <label for="fe104196" class="field-label">Last Name <span class="req">*</span></label>
        <input required="" id="fe104196" name="C_LastName" type="text" value="" class="field-size-top-large">
      </div>
    </div>
    <div class="row">
      <div id="formElement3" class="col-6">
        <label for="fe104197" class="field-label">Business Email <span class="req">*</span></label>
        <input required="" id="fe104197" name="C_EmailAddress" type="text" value="" class="field-size-top-large">
      </div>
      <div id="formElement5" class="col-6">
        <label for="fe104198" class="field-label">Company <span class="req">*</span></label>
        <span role="status" aria-live="polite" class="ui-helper-hidden-accessible" style="display: none;"></span><input required="" id="fe104198" name="C_Company" type="text" value="" class="field-size-top-large ui-autocomplete-input" placeholder=""
          autocomplete="off">
      </div>
    </div>
    <div class="row">
      <div id="formElement4" class="col-6">
        <label for="fe104200" class="field-label">Business Phone <span class="req">*</span></label>
        <input required="" name="C_BusPhone" id="fe104200" type="tel" value="" class="field-size-top-large">
      </div>
      <div id="formElement6" class="col-6">
        <label for="fe104199" class="field-label">Job Title <span class="req">*</span></label>
        <input required="" id="fe104199" name="C_Title" type="text" value="" class="field-size-top-large">
      </div>
    </div>
    <div class="row">
      <div id="formElement8" class="select-wrapper col-6">
        <label for="fe104201" class="field-label"> State or Province </label>
        <select id="fe104201" name="C_stateProv" class="field-size-top-large" data-value="">
          <option value="">Select State/Province </option>
          <option value="Outside the US or Canada">Outside the US or Canada </option>
          <option value="AL">Alabama </option>
          <option value="AK">Alaska </option>
          <option value="AB">Alberta </option>
          <option value="AZ">Arizona </option>
          <option value="AR">Arkansas </option>
          <option value="BC">British Colmbia </option>
          <option value="CA">California </option>
          <option value="CO">Colorado </option>
          <option value="CT">Connecticut </option>
          <option value="DE">Delaware </option>
          <option value="DC">District of Columbia </option>
          <option value="FL">Florida </option>
          <option value="GA">Georgia </option>
          <option value="HI">Hawaii </option>
          <option value="ID">Idaho </option>
          <option value="IL">Illinois </option>
          <option value="IN">Indiana </option>
          <option value="IA">Iowa </option>
          <option value="KS">Kansas </option>
          <option value="KY">Kentucky </option>
          <option value="LA">Louisiana </option>
          <option value="ME">Maine </option>
          <option value="MB">Manitoba </option>
          <option value="MD">Maryland </option>
          <option value="MA">Massachusetts </option>
          <option value="MI">Michigan </option>
          <option value="MN">Minnesota </option>
          <option value="MS">Mississippi </option>
          <option value="MO">Missouri </option>
          <option value="MT">Montana </option>
          <option value="NE">Nebraska </option>
          <option value="NV">Nevada </option>
          <option value="NB">New Brunswick </option>
          <option value="NH">New Hampshire </option>
          <option value="NJ">New Jersey </option>
          <option value="NM">New Mexico </option>
          <option value="NY">New York </option>
          <option value="NL">Newfoundland and Labrador </option>
          <option value="NC">North Carolina </option>
          <option value="ND">North Dakota </option>
          <option value="NW">Northwest Territories </option>
          <option value="NS">Nova Scotia </option>
          <option value="NU">Nunavut </option>
          <option value="OH">Ohio </option>
          <option value="OK">Oklahoma </option>
          <option value="ON">Ontario </option>
          <option value="OR">Oregon </option>
          <option value="PA">Pennsylvania </option>
          <option value="PE">Prince Edward Island </option>
          <option value="QC">Quebec </option>
          <option value="RI">Rhode Island </option>
          <option value="SK">Saskatchewan </option>
          <option value="SC">South Carolina </option>
          <option value="SD">South Dakota </option>
          <option value="TN">Tennessee </option>
          <option value="TX">Texas </option>
          <option value="UT">Utah </option>
          <option value="VT">Vermont </option>
          <option value="VA">Virginia </option>
          <option value="WA">Washington </option>
          <option value="WV">West Virginia </option>
          <option value="WI">Wisconsin </option>
          <option value="WY">Wyoming </option>
          <option value="YU">Yukon </option>
        </select>
      </div>
      <div id="formElement7" class="select-wrapper col-6">
        <label for="fe104202" class="field-label"> Country </label>
        <select required="" id="fe104202" name="C_Country" data-value="" class="field-size-top-large">
          <option value="">Select Country </option>
          <option value="UNITED STATES - US">United States </option>
          <option value="CANADA - CA">Canada </option>
          <option value="UNITED KINGDOM - UK">United Kingdom </option>
          <option value="AFGHANISTAN - AF">Afghanistan </option>
          <option value="ALBANIA - AL">Albania </option>
          <option value="ALGERIA - DZ">Algeria </option>
          <option value="AMERICAN SAMOA - AS">American Samoa </option>
          <option value="ANDORRA - AD">Andorra </option>
          <option value="ANGOLA - AO">Angola </option>
          <option value="ANGUILLA - AI">Anguilla </option>
          <option value="ANTARCTICA - AQ">Antarctica </option>
          <option value="ANTIGUA AND BARBUDA - AG">Antigua and Barbuda </option>
          <option value="ARGENTINA - AR">Argentina </option>
          <option value="ARMENIA - AM">Armenia </option>
          <option value="ARUBA - AW">Aruba </option>
          <option value="AUSTRALIA - AU">Australia </option>
          <option value="AUSTRIA - AT">Austria </option>
          <option value="AZERBAIJAN - AZ">Azerbaijan </option>
          <option value="BAHAMAS - BS">Bahamas, The </option>
          <option value="BAHRAIN - BH">Bahrain </option>
          <option value="BANGLADESH - BD">Bangladesh </option>
          <option value="BARBADOS - BB">Barbados </option>
          <option value="BELARUS - BY">Belarus </option>
          <option value="BELGIUM - BE">Belgium </option>
          <option value="BELIZE - BZ">Belize </option>
          <option value="BENIN - BJ">Benin </option>
          <option value="BERMUDA - BM">Bermuda </option>
          <option value="BHUTAN - BT">Bhutan </option>
          <option value="BOLIVIA - BO">Bolivia </option>
          <option value="BOSNIA AND HERZEGOVINA - BA">Bosnia and Herzegovina </option>
          <option value="BOTSWANA - BW">Botswana </option>
          <option value="BOUVET ISLAND - BV">Bouvet Island </option>
          <option value="BRAZIL - BR">Brazil </option>
          <option value="BRITISH INDIAN OCEAN TERRITORY - IO">British Indian Ocean Territory </option>
          <option value="VIRGIN ISLANDS (BRITISH) - VG">British Virgin Islands </option>
          <option value="BRUNEI DARUSSALAM - BN">Brunei </option>
          <option value="BULGARIA - BG">Bulgaria </option>
          <option value="BURKINA FASO - BF">Burkina Faso </option>
          <option value="MYANMAR (Burma) - MM">Myanmar </option>
          <option value="BURUNDI - BI">Burundi </option>
          <option value="CAMBODIA - KH">Cambodia </option>
          <option value="CAMEROON - CM">Cameroon </option>
          <option value="CAPE VERDE - CV">Cape Verde </option>
          <option value="CAYMAN ISLANDS - KY">Cayman Islands </option>
          <option value="CENTRAL AFRICAN REPUBLIC - CF">Central African Republic </option>
          <option value="CHAD - TD">Chad </option>
          <option value="CHILE - CL">Chile </option>
          <option value="CHINA - CN">China </option>
          <option value="CHRISTMAS ISLAND - CX">Christmas Island </option>
          <option value="COCOS (KEELING) ISLANDS - CC">Cocos (Keeling) Islands </option>
          <option value="COLOMBIA - CO">Colombia </option>
          <option value="COMOROS - KM">Comoros </option>
          <option value="CONGO, THE DRC - CD">Congo, Democratic Republic of the </option>
          <option value="CONGO - CG">Congo, Republic of the </option>
          <option value="COOK ISLANDS - CK">Cook Islands </option>
          <option value="COSTA RICA - CR">Costa Rica </option>
          <option value="COTE D&amp;#39;IVOIRE - CI">Cote D&amp;#39;Ivoire </option>
          <option value="CROATIA  - HR">Croatia </option>
          <option value="CYPRUS - CY">Cyprus </option>
          <option value="CZECH REPUBLIC - CZ">Czech Republic </option>
          <option value="DENMARK - DK">Denmark </option>
          <option value="DJIBOUTI - DJ">Djibouti </option>
          <option value="DOMINICA - DM">Dominica </option>
          <option value="DOMINICAN REPUBLIC - CO">Dominican Republic </option>
          <option value="EAST TIMOR - TP">East Timor </option>
          <option value="ECUADOR - EC">Ecuador </option>
          <option value="EGYPT - EG">Egypt </option>
          <option value="EL SALVADOR - SV">El Salvador </option>
          <option value="EQUATORIAL GUINEA - GQ">Equatorial Guinea </option>
          <option value="ERITREA - ER">Eritrea </option>
          <option value="ESTONIA - EE">Estonia </option>
          <option value="ETHIOPIA - ET">Ethiopia </option>
          <option value="FALKLAND ISLANDS (MALVINAS) - FK">Falkland Islands (Islas Malvinas) </option>
          <option value="FAROE ISLANDS - FO">Faroe Islands </option>
          <option value="FIJI - FJ">Fiji </option>
          <option value="FINLAND - FI">Finland </option>
          <option value="FRANCE - FR">France </option>
          <option value="FRANCE, METROPOLITAN - FX">France, Metropolitan </option>
          <option value="FRENCH GUIANA - GF">French Guiana </option>
          <option value="FRENCH POLYNESIA - PF">French Polynesia </option>
          <option value="FRENCH SOUTHERN TERRITORIES - TF">French Southern Territories </option>
          <option value="GABON - GA">Gabon </option>
          <option value="GAMBIA - GM">Gambia, The </option>
          <option value="GEORGIA - GE">Georgia </option>
          <option value="GERMANY - DE">Germany </option>
          <option value="GHANA - GH">Ghana </option>
          <option value="GIBRALTAR - GI">Gibraltar </option>
          <option value="GREECE - GR">Greece </option>
          <option value="GREENLAND - GL">Greenland </option>
          <option value="GRENADA - GD">Grenada </option>
          <option value="GUADELOUPE - GP">Guadeloupe </option>
          <option value="GUATEMALA - GT">Guatemala </option>
          <option value="GUINEA - GN">Guinea </option>
          <option value="GUINEA-BISSAU - GW">Guinea-Bissau </option>
          <option value="GUYANA - GY">Guyana </option>
          <option value="HAITI - HT">Haiti </option>
          <option value="HEARD AND MC DONALD ISLANDS - HM">Heard and McDonald Islands </option>
          <option value="VATICAN CITY - VA">Holy See (Vatican City) </option>
          <option value="HONDURAS - HN">Honduras </option>
          <option value="HONG KONG - HK">Hong Kong </option>
          <option value="HUNGARY - HU">Hungary </option>
          <option value="ICELAND - IS">Iceland </option>
          <option value="INDIA - IN">India </option>
          <option value="INDONESIA - ID">Indonesia </option>
          <option value="IRAQ - IQ">Iraq </option>
          <option value="IRELAND - IE">Ireland </option>
          <option value="ISRAEL - IL">Israel </option>
          <option value="ITALY - IT">Italy </option>
          <option value="JAMAICA - JM">Jamaica </option>
          <option value="JAPAN - JP">Japan </option>
          <option value="JORDAN - JO">Jordan </option>
          <option value="KAZAKHSTAN - KZ">Kazakhstan </option>
          <option value="KENYA - KE">Kenya </option>
          <option value="KIRIBATI - KI">Kiribati </option>
          <option value="KOREA, REPUBLIC OF - KR">Korea </option>
          <option value="KOSOVO - XK">Kosovo </option>
          <option value="KUWAIT - KW">Kuwait </option>
          <option value="KYRGYZSTAN - KG">Kyrgyzstan </option>
          <option value="LAOS - LA">Laos </option>
          <option value="LATVIA - LV">Latvia </option>
          <option value="LEBANON - LB">Lebanon </option>
          <option value="LESOTHO - LS">Lesotho </option>
          <option value="LIBERIA - LR">Liberia </option>
          <option value="LIBYA - LY">Libya </option>
          <option value="LIECHTENSTEIN - LI">Liechtenstein </option>
          <option value="LITHUANIA - LT">Lithuania </option>
          <option value="LUXEMBOURG - LU">Luxembourg </option>
          <option value="MACAU - MO">Macau </option>
          <option value="MACEDONIA - MK">Macedonia </option>
          <option value="MADAGASCAR - MG">Madagascar </option>
          <option value="MALAWI - MW">Malawi </option>
          <option value="MALAYSIA - MY">Malaysia </option>
          <option value="MALDIVES - MV">Maldives </option>
          <option value="MALI - ML">Mali </option>
          <option value="MALTA - MT">Malta </option>
          <option value="MARSHALL ISLANDS - MH">Marshall Islands </option>
          <option value="MARTINIQUE - MQ">Martinique </option>
          <option value="MAURITANIA - MR">Mauritania </option>
          <option value="MAURITIUS - MU">Mauritius </option>
          <option value="MAYOTTE - YT">Mayotte </option>
          <option value="MEXICO - MX">Mexico </option>
          <option value="MICRONESIA, FEDERATED STATES OF - FM">Micronesia, Federated States of </option>
          <option value="MOLDOVA, REPUBLIC OF - MD">Moldova </option>
          <option value="MONACO - MC">Monaco </option>
          <option value="MONGOLIA - MN">Mongolia </option>
          <option value="MONTENEGRO - ME">Montenegro </option>
          <option value="MONTSERRAT - MS">Montserrat </option>
          <option value="MOROCCO - MA">Morocco </option>
          <option value="MOZAMBIQUE - MZ">Mozambique </option>
          <option value="NAMIBIA - NA">Namibia </option>
          <option value="NAURU - NR">Nauru </option>
          <option value="NEPAL - NP">Nepal </option>
          <option value="NETHERLANDS - NL">Netherlands </option>
          <option value="NETHERLANDS ANTILLES - AN">Netherlands Antilles </option>
          <option value="SAINT KITTS AND NEVIS - KN">Saint Kitts and Nevis </option>
          <option value="NEW CALEDONIA - NC">New Caledonia </option>
          <option value="NEW ZEALAND - NZ">New Zealand </option>
          <option value="NICARAGUA - NI">Nicaragua </option>
          <option value="NIGER - NE">Niger </option>
          <option value="NIGERIA - NG">Nigeria </option>
          <option value="NIUE - NU">Niue </option>
          <option value="NORFOLK ISLAND - NF">Norfolk Island </option>
          <option value="NORTHERN MARIANA ISLANDS - MP">Northern Mariana Islands </option>
          <option value="NORWAY - NO">Norway </option>
          <option value="OMAN - OM">Oman </option>
          <option value="PAKISTAN - PK">Pakistan </option>
          <option value="PALAU - PW">Palau </option>
          <option value="PANAMA - PA">Panama </option>
          <option value="PAPUA NEW GUINEA - PG">Papua New Guinea </option>
          <option value="PARAGUAY - PY">Paraguay </option>
          <option value="PERU - PE">Peru </option>
          <option value="PHILIPPINES - PH">Philippines </option>
          <option value="PITCAIRN - PN">Pitcairn Islands </option>
          <option value="POLAND - PL">Poland </option>
          <option value="PORTUGAL - PT">Portugal </option>
          <option value="PUERTO RICO - PR">Puerto Rico </option>
          <option value="QATAR - QA">Qatar </option>
          <option value="REUNION - RE">Reunion </option>
          <option value="ROMANIA - RO">Romania </option>
          <option value="RUSSIAN FEDERATION - RU">Russia </option>
          <option value="RWANDA - RW">Rwanda </option>
          <option value="Saint Barthelemy">Saint Barthelemy </option>
          <option value="Saint Eustatius">Saint Eustatius </option>
          <option value="ST. HELENA - SH">Saint Helena </option>
          <option value="SAINT LUCIA - LC">Saint Lucia </option>
          <option value="ST. PIERRE AND MIQUELON - PM">Saint Pierre and Miquelon </option>
          <option value="SAINT VINCENT AND THE GRENADINES - VC">Saint Vincent and the Grenadines </option>
          <option value="SAMOA - WS">Samoa </option>
          <option value="SAN MARINO - SM">San Marino </option>
          <option value="SAO TOME AND PRINCIPE - ST">Sao Tome and Principe </option>
          <option value="SAUDI ARABIA - SA">Saudi Arabia </option>
          <option value="SENEGAL - SN">Senegal </option>
          <option value="SERBIA - RS">Serbia </option>
          <option value="SEYCHELLES - SC">Seychelles </option>
          <option value="SIERRA LEONE - SL">Sierra Leone </option>
          <option value="SINGAPORE - SG">Singapore </option>
          <option value="SLOVAKIA (Slovak Republic) - SK">Slovakia </option>
          <option value="SLOVENIA - SI">Slovenia </option>
          <option value="SOLOMON ISLANDS - SB">Solomon Islands </option>
          <option value="SOMALIA - SO">Somalia </option>
          <option value="SOUTH AFRICA - ZA">South Africa </option>
          <option value="SOUTH GEORGIA AND SOUTH S.S. - SX">South Georgia and South S.S. </option>
          <option value="SPAIN - ES">Spain </option>
          <option value="SRI LANKA - LK">Sri Lanka </option>
          <option value="SUDAN - SD">Sudan </option>
          <option value="SURINAME - SR">Suriname </option>
          <option value="SVALBARD AND JAN MAYEN ISLANDS - SJ">Svalbard and Jan Mayen Islands </option>
          <option value="SWAZILAND - SZ">Swaziland </option>
          <option value="SWEDEN - SE">Sweden </option>
          <option value="SWITZERLAND - CH">Switzerland </option>
          <option value="SYRIAN ARAB REPUBLIC - SY">Syria </option>
          <option value="TAIWAN - TW">Taiwan </option>
          <option value="TAJIKISTAN - TJ">Tajikistan </option>
          <option value="TANZANIA, UNITED REPUBLIC OF - TZ">Tanzania </option>
          <option value="THAILAND - TH">Thailand </option>
          <option value="TOGO - TG">Togo </option>
          <option value="TOKELAU - TK">Tokelau </option>
          <option value="TONGA - TO">Tonga </option>
          <option value="TRINIDAD AND TOBAGO - TT">Trinidad and Tobago </option>
          <option value="TUNISIA - TN">Tunisia </option>
          <option value="TURKEY - TR">Turkey </option>
          <option value="TURKMENISTAN - TM">Turkmenistan </option>
          <option value="TURKS AND CAICOS ISLANDS - TC">Turks and Caicos Islands </option>
          <option value="TUVALU - TV">Tuvalu </option>
          <option value="U.S. MINOR ISLANDS - UM">U.S. Minor Islands </option>
          <option value="UGANDA - UG">Uganda </option>
          <option value="UKRAINE - UA">Ukraine </option>
          <option value="UNITED ARAB EMIRATES - AE">United Arab Emirates </option>
          <option value="URUGUAY - UY">Uruguay </option>
          <option value="UZBEKISTAN - UZ">Uzbekistan </option>
          <option value="VANUATU - VU">Vanuatu </option>
          <option value="VENEZUELA - VE">Venezuela </option>
          <option value="VIET NAM - VN">Vietnam </option>
          <option value="VIRGIN ISLANDS (U.S.) - VI">Virgin Islands </option>
          <option value="WALLIS AND FUTUNA ISLANDS - WF">Wallis and Futuna </option>
          <option value="WESTERN SAHARA - EH">Western Sahara </option>
          <option value="YEMEN - YE">Yemen </option>
          <option value="ZAMBIA - ZM">Zambia </option>
          <option value="ZIMBABWE - ZW">Zimbabwe </option>
        </select>
      </div>
    </div>
    <div class="row">
      <div id="formElement9" class="col">
        <label for="fe104203" class="field-label">Area of Interest<span class="req">*</span></label>
        <!--       <textarea name="comment1" id="fe104203" name="comment1" class="field-size-top-large"></textarea> -->
        <select id="field2" name="ContactRouting" class="field-size-top-large">
          <option value="">Select Your Desired Interest</option>
          <option value="Workforce Optimization">Workforce Engagement - Recording, AQM, Coaching, WFM, Work Allocation, Desktop and Process Analytics, RPM</option>
          <option value="Voice of the Customer">Voice of the Customer - Speech/Text/Social Analytics, Digital Feedback, Enterprise Feedback </option>
          <option value="Employee Engagement">Employee Engagement - Knowledge Mgmt, Employee Desktop, Case Mgmt, Communities, Gamification, etc.</option>
          <option value="Engagement Channels">Engagement Channels - Web/Mobile/Voice Self-Service, Customer Communities, Messaging, Chat, Social Engagement</option>
          <option value="Security, Fraud and Compliance">Compliance / Fraud - Compliance Recording, Fraud/Identity Analytics, Trade Compliance, Public Safety Compliance</option>
          <option value="Banking and Retail Solutions">Fraud and Security - Branch Security, Surveillance and Investigation</option>
        </select>
      </div>
    </div>
    <div class="row">
      <div id="formElement9" class="col">
        <label for="fe104203" class="field-label">Comment Or Message <span class="req">*</span></label>
        <textarea name="comment1" id="fe104203" class="field-size-top-large"></textarea>
      </div>
    </div>
    <div class="row">
      <div id="formElement11" class="col">
        <div class="box">
          <p>VERINT WOULD LIKE TO SHARE DETAILS ON EVENTS, WEBINARS, BEST PRACTICES AND THOUGHT LEADERSHIP WITH YOU.</p>
          <div class="new-acceptance-wrap">
            <input type="checkbox" value="Yes" id="fe104204_mcu" name="consent_mcu"><label for="fe104204_mcu">I am happy to receive communications from Verint by email. </label>
          </div>
          <div class="new-acceptance-wrap">
            <input type="checkbox" value="Yes" id="fe104205_mcu" name="phone_consent_mcu"><label for="fe104205_mcu">I am happy to be contacted by Verint by telephone. </label>
          </div>
        </div>
      </div>
    </div>
    <div class="row">
      <div id="formElement12" class="col">
        <button id="fe104223_mcu" class="new-contact-form__button btn g-recaptcha" type="submit">SUBMIT</button>
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VERINT ENGAGE 2022: BETTER TOGETHER

It's Live. It's in Orlando. We would love to see you there. June 13-16, 2022.
Register below.

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INSPIRATION. EDUCATION. CELEBRATION.



Verint’s Engage conference is an event like no other. We bring together the
brightest minds in customer engagement for an amazing array of activities.

 * Inspirational keynote sessions delivered by industry luminaries
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 * Awards celebration recognizing organizations like yours



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WHAT IS ENGAGE?



Engage is Verint’s global customer engagement conference. This interactive,
in-person event is designed to help you:

 * Get the full benefit of your Verint solutions
 * Meet and network with industry colleagues
 * Discover how to drive Boundless Customer Engagement

Many of the presenters are actual users who share their expertise and real-world
experiences to help you gain new perspectives, solve problems, swap tips and
best practices, and more.



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YOUR HEALTH AND SAFETY IS OUR PRIORITY



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Engage will be held at the Hyatt Regency Orlando, in Orlando, Florida. The hotel
is located on International Drive, just 15 minutes from Orlando International
Airport and convenient to major theme parks, dining, and other attractions.

Hyatt Regency Orlando
9801 International Drive
Orlando, Florida  32819
407-284-1234

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These are just a few of the leading brands who presented at Engage21...


PREVIOUS CUSTOMER PRESENTERS...

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Partial list of sponsors from Engage21


PREVIOUS SPONSORS INCLUDE

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YOU NEED TO ATTEND. HERE’S WHY.



Whether you’re in the back office, branch, compliance, contact center, customer
experience, digital marketing, IT, or operations, this is the event for you.
Hear about big ideas and bold innovations.

Fill in the blanks fast with knowledge, tips, and solutions for crafting your
roadmap to customer and employee engagement success.

From thought leadership to immersive demos to networking, it’s a full slate of
all things customer engagement.



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Some of the thought leaders who have presented at prior Engage events


PREVIOUS LUMINARIES PRESENTING

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CUSTOMER ENGAGEMENT TRACKS

IMPROVING WORKFORCE ENGAGEMENT



DELIVERING VALUE WITH AI & ANALYTICS



DRIVING DIGITAL-FIRST ENGAGEMENT



ELEVATING EXPERIENCE MANAGEMENT



EXTENDING THE VERINT PLATFORM



HARNESSING THE POWER OF YOUR DATA




Executive Insights


VERINT KEYNOTE SPEAKERS





CALL FOR SPEAKERS



Your peers want to hear how you are innovating, creating boundless customer
engagement, and closing the engagement capacity gap.

They want to learn how you are navigating the new normal, elevating employee
engagement for in person and remote workers and engaging with customers in new
ways.

Let them know by presenting at Engage 22. Simply complete the Call for Speakers
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EXPLORE VERINT SOLUTIONS



Are you looking for more information about Verint solutions? Explore our
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Future of Work
AI and Analytics
Self-Service
Experience management
Extending the Verint Platform
Session
Description:
New Global Research: The Engagement Capacity Gap and How to Close It
Organizations succeed or fail based on their ability to build enduring customer
relationships. As digital transformation and changes in workforce dynamics
accelerate, there is a chasm between what organizations know they need to do to
meet rising customer expectations and the resources they have to do it. Verint
calls this pressing problem the Engagement Capacity Gap. Our new global research
found that:
82% of businesses believe the challenges of managing customer engagement will
grow in 2021
3 of top 5 business priorities for next 12 months relate to customer engagement
58% of executives expect to invest heavily in cloud-based customer engagement
and experience solutions to help close the gap
Join this session with special guest, CEO and Founder of Beyond Philosophy,
Colin Shaw, who has been recognized by LinkedIn as being one of the world’s top
business influencers. Colin will share his extensive experience with enduring
customer relationships as it applies to the new Customer Engagement Capacity Cap
Study findings. Nancy Porte, VP Global Customer Experience at Verint will deep
dive into the importance of closing this gap to continue to build enduring
relationships with customers and drive real business results.
SMB Contact Center Trends
The past year has changed just about everything about how organizations do
business. In many ways, small businesses were affected the most. Now that 2020
is behind us, it’s time to look forward and lay the right foundation for future
success. In this session, we’ll discuss the latest trends in small business
contact centers that will help your center recover from a year of turmoil and be
ready to tackle the next challenge.
How Advanced Analytics Drives Branch Network Transformation
The Covid pandemic significantly changed how customers use physical branches.
Leaders are scrambling to make informed decisions about large scale, radical
network transformations. The costs of getting it wrong are extremely high. In
this session, learn how Rapid Realignment Modeling (RRM) helps banks make
strategic decisions about network transformation. From branch network analysis
to open hours optimization and resource capacity planning, RRM, powered by
advanced analytics, delivers significant cost savings and higher operational
efficiency.
The Secret Recipe Every Back-Office Leader Ought to Know
These days you and your competitors have at least one if not more back-office
workflow, case management, and robotic process automation tools. In this
session, you will learn the must-have operations management capabilities to
augment these solutions, create more value with your existing resources, and
help close the engagement capacity gap. It’s the secret recipe to reduce costs,
elevate CX, and create a competitive advantage.
Back to the Office: A Look Forward
We can all agree 2021 presents many questions with unclear answers. Among the
biggest is going back to the office—who’s doing it? When? Hear from an executive
panel from Verint’s Customer Advisory Board as they discuss transitioning their
teams from working from home to going back to the office. It won’t be easy—like
you, they face the challenges of the unknown. Join us and get some ideas for
your organization.
AGL’s Knowledge Management Journey
AGL Is Australia’s largest multi-product energy retailer, with significant
contact center and back-office operations on- and off-shore. Liam Hindle at AGL
will discuss, with Verint’s Jacob Murray-White, the energy retailer’s knowledge
management journey over the past two years, from the initial identification of
the need to refresh its knowledge solution to the implementation and operation
of the Verint Knowledge Management solution.
Enhancing Client Engagement Through Community-Based Branch WFM
In this session, CIBC shares why it transitioned to a community-based branch
workforce model. Learn about the benefits the new model offered to clients and
team members, as well as the role of the model in navigating the COVID-19
crisis. In addition, gain a better understanding of what cross channel workforce
management is and how it integrates with the community model.
Analytics, Automation & AI: Surviving & Thriving in the Vaccinated Contact
Center
As organizations move forward after the pandemic, strategies and priorities have
shifted. In this session, Paul Stockford, Chief Analyst at Saddletree Research
will share his latest data from surveying contact centers of all sizes, noting
shifting strategies around analytics, automation, AI, and more. You’ll learn how
your peers are planning for the future and how your company stacks up.
Boundless Citizen Engagment in the Public Sector
Public sector services are many and varied. Social Services has little in common
with highway maintenance. Parks and Recreation is very different from social
housing. So how can Verint solutions help public services at local, state and
federal level? See how Verint applications can improve the delivery of citizen
services – across local, state and federal government. Several Verint experts
will also be available to answer your questions.
Forecasting & Scheduling in a Post-Pandemic World
Forecasting and scheduling is more challenging than ever. With a remote
workforce, flexible scheduling needs and interaction volumes shifting due to
increased digital channels, organizations need powerful tools to balance their
employee needs and their customers’ service expectations. In this session you’ll
learn best practices in workforce management as well as new capabilities
provided by the Verint solution.
Managing Performance of Humans and Bots (Performance and Quality)
The workforce is evolving, and a hybrid workforce of humans and bots is
emerging. It’s critical to manage workloads, quality and performance of tasks
performed by both humans and bots, with targeted goals and KPIs to alert
managers to potential service level risks. In this session, you’ll learn best
practices and recent innovations on how to achieve the optimal performance from
your hybrid workforce.
Driving a Superior Customer Experience Through Knowledge Management: BMW’s Story
Hear from BMW about how digital transformation has impacted consumer behavior,
and how this innovative business constantly challenges itself to offer
differentiated customer experiences. In this session, Aoife Bullingham at BMW
explains how the company has harnessed the power of knowledge management to
drive a single source of truth across all its customer touchpoints. Living up to
the premium-brand expectations of its users, BMW anticipates customer needs and
makes them a reality with the help of Verint Knowledge Management.
How Knowledge Management takes the lead in Intelligent Automation
Increased interaction channels, greater employee and customer expectations,
advances in AI technologies, and a hybrid workforce – this is the Future of
Work. Learn how Verint’s Knowledge Management plays a pivotal role in navigating
these changes, optimizing experiences for customers and employees through
real-time knowledge. Find out how Knowledge Management can reduce the effort,
time and cost required to meet these evolving demands while providing the
foundation you need to drive intelligent automation across the enterprise.
Knowledge Management: An Essential Tool in the New Normal
Today’s organizations are facing new challenges. Customer interactions are
rising across all channels, and interactions that do reach the contact center
are now distributed across remote workspaces. Alongside new regulatory
requirements, many of these interactions are time-sensitive, emotional, and
complex. In this session, Kate Leggett, Vice President and Principal Analyst of
Forrester Research explains how knowledge management is critical in meeting the
demands of today’s workplace and evolving consumer expectations.
Conversational AI Modernizing Voice and Digital (Virtual Assistant)
In 2020, companies faced an immediate need to address self-service and
automation, with many exploring or piloting AI-powered Intelligent Virtual
Assistant technology. Unfortunately, many customers are struggling to evolve
their initial self-service capabilities to support their strategic business
initiatives. Today, their needs have shifted to meet new requirements:
• Deploy these solutions at scale,
• Align to business objectives, and
• Deliver meaningful and measurable ROI.
From low-code and do-it-yourself packaging to the most robust conversational AI
solutions for Voice and Digital, Verint’s Intelligent Virtual Assistant can help
organizations achieve their self-service goals.
This session will demonstrate how Verint has worked with companies to leverage
Intelligent Virtual Assistants to align to enterprise needs and drive results
quickly.
Compliance Recording in a Collaboration World
The pandemic and more remote working have driven the adoption of collaboration
environments, such as Microsoft Teams. Although the workplace has altered
radically, regulatory compliance demands have not. Regulated employees may be
using instant messaging, persistent chat rooms, video calls, screen and
attachment sharing, and this needs to be captured to remain compliant. Find out
how compliance recording can help you get the most from Teams, while remaining
compliant.
Session
Description:
AI Powered Interaction Insights – Don’t work from home without it!
With artificial intelligence injecting new life into knowledge management, it is
suddenly more relevant and necessary than ever. Today’s KM is a game changer
both for driving efficiencies across an enterprise and providing a personalized
customer experience. Find out how to take the first steps toward an AI-driven
customer engagement strategy, using Verint’s Cloud Knowledge Management as its
foundation. Hear how Verint can assist in building out a practical road map to
harnessing the power of AI.
How Knowledge Management takes the lead in Intelligent Automation
Increased interaction channels, greater employee and customer expectations,
advances in AI technologies, and a hybrid workforce – this is the Future of
Work. Learn how Verint’s Knowledge Management plays a pivotal role in navigating
these changes, optimizing experiences for customers and employees through
real-time knowledge. Find out how Knowledge Management can reduce the effort,
time and cost required to meet these evolving demands while providing the
foundation you need to drive intelligent automation across the enterprise.
Uncover Hidden Opportunities in Your Contact Center with Application Usage
Insights
Do you have a full view and understanding of how your agents are working? With
work from anywhere and the growing number of channels used by customers, it’s
getting harder to have a comprehensive view of into who is doing what, when, and
for how long. Leverage desktop application usage to gain actionable insights
into employee behaviors to identify coaching opportunities, uncover process or
system challenges and improve agent productivity and performance.
Conversational AI Modernizing Voice and Digital (Virtual Assistant)
In 2020, companies faced an immediate need to address self-service and
automation, with many exploring or piloting AI-powered Intelligent Virtual
Assistant technology. Unfortunately, many customers are struggling to evolve
their initial self-service capabilities to support their strategic business
initiatives. Today, their needs have shifted to meet new requirements:
• Deploy these solutions at scale,
• Align to business objectives, and
• Deliver meaningful and measurable ROI.
From low-code and do-it-yourself packaging to the most robust conversational AI
solutions for Voice and Digital, Verint’s Intelligent Virtual Assistant can help
organizations achieve their self-service goals.
This session will demonstrate how Verint has worked with companies to leverage
Intelligent Virtual Assistants to align to enterprise needs and drive results
quickly.
Driving a Superior Customer Experience Through Knowledge Management: BMW’s Story
Hear from BMW about how digital transformation has impacted consumer behavior,
and how this innovative business constantly challenges itself to offer
differentiated customer experiences. In this session, Aoife Bullingham at BMW
explains how the company has harnessed the power of knowledge management to
drive a single source of truth across all its customer touchpoints. Living up to
the premium-brand expectations of its users, BMW anticipates customer needs and
makes them a reality with the help of Verint Knowledge Management.
The Power and Light at the End of the Tunnel
Like many other companies, Florida Power and Light faced a challenging year. On
top of navigating COVID-19, the leading power utility company has to contend
with providing support during emergency weather events along with meeting
ever-increasing customer expectations. Learn how FPL overcomes these challenges
and leverages Verint’s Interaction Analytics, including speech analytics and
desktop and process analytics, which provides mission-critical insights across
FPL’s organization and real-time guidance to its agents.
Solving Your Engagement Data Strategy Challenge
Companies need to understand their interactions with customers across ALL
communication channels to make decisions to drive their business.  This is
impossible with the exploding number of interactions and channels leading to
unstructured data in disparate systems and silos.  Verint can help! Join this
session to learn about Verint’s new Engagement Data Management solution.
A Complete, Customer-Centric Mortgage Service Enhances Real-Time Work with
Verint
Florius, an innovative mortgage lender with more than 70 years of e xperience,
uses Verint Speech Analytics to improve customer conversations by taking action
on the insights gained to optimize processes and enhance employee empowerment.
Further, by leveraging Verint Real-Time Agent Assist, Florius identifies
opportunities to guide interactions toward better outcomes. Learn how this is
enabling the organization to provide a more rewarding mortgage service
experience to its customers, in turn boosting customer loyalty.
Becoming Superhuman with Real-Time Agent Assist
Today’s workforce is expected to handle large volumes of interactions across a
wide variety of new topics and compliance requirements and customers expect
their answers to be immediate, empathetic and accurate. If these challenges
sound like they require superhuman skills, have no fear. In this session, you’ll
learn how Verint Real-Time Agent Assist empowers your workforce with information
and assistance at their fingertips to guide interactions to better outcomes.
Session
Description
A Proactive Approach to Self-Service (Knowledge Management)
Proactive engagements are the future of Self-Service. Customers want to find
answers themselves and expect organizations to anticipate what they need – often
before they ask! Leveraging intelligent search and contextual knowledge, Verint
Knowledge Management provides information to users in real-time – reducing agent
effort, while powering faster, accurate customer self-service. This session
demonstrates how proactive knowledge is important to the customer experience. It
explains how support organizations deliver faster answers through a
knowledge-first approach to self-service.
Knowledge Management: An Essential Tool in the New Normal
Today’s organizations are facing new challenges. Customer interactions are
rising across all channels, and interactions that do reach the contact center
are now distributed across remote workspaces. Alongside new regulatory
requirements, many of these interactions are time-sensitive, emotional, and
complex. In this session, Kate Leggett, Vice President and Principal Analyst of
Forrester Research explains how knowledge management is critical in meeting the
demands of today’s workplace and evolving consumer expectations.
Intelligently Evolving and Maturing AI-Powered Self-Service to Reach Your Goals
Last year businesses became more agile, more digital, and more
self-service-driven than ever before and – as uncomfortable as it might be –
there is no going back. Join Forrester’s Art Schoeller and Verint’s Jen Snell in
this helpful chat, with real-world examples, about the accelerated changes in
the market and technology, the growing challenges businesses face as they work
to mature their solutions to meet their aspirations, and critical functions
necessary to drive success. Themes we’ll tap into:
• Current market trends and challenges
• Progression of Voice from landline to AI
• The coming of age with low-code solutions
• Evolving to a culture of self-service and automation
Engaging Customers and Employees for Better CX (Community)
In a year when people have felt less connected than ever, online communities
have proven more valuable than ever. In this session, you’ll hear from Jon
Allen, Verint’s VP & GM for Community and Web Self Service, about how Verint
Community has proven itself as a vital self-service tool that not only drives
commerce through social connections and deepens customer relationships, but also
creates efficiencies in your workforce and strengthens company culture. He’ll
also discuss how Community integrates with Verint’s Knowledge Management and
outline the dynamic new features now available on the recently released Verint
Community 12.
Amplify Your Customer Engagement and Retention Strategy with Verint Community
Join Lisa Allison, Senior Community Strategist at Analog Devices, as she
presents how to leverage Verint Community to empower best-in-class community
practices to amplify your customer engagement and retention strategies.
The 4 Consumer Psychology Questions to Answer if You Want to Win in Customer
Experience
“If you want to know why someone does or doesn’t buy, you have to understand how
the environment shapes the behavior.” – Consumer.ology
In this talk from Philip Graves, Behavioral Psychologist and author of
Consumer.ology, Graves breaks down the four key questions necessary to deliver
and win in customer experience. In uncovering the questions, you’ll also explore
the role of consumer psychology and methods to answer those questions in a way
that works for your business, along with real-world examples where companies
have got it right or wrong.
Crafting Seamless Customer Experiences from Self to Assisted Service (Case
Management)
We already know that customers are using more communication channels, but many
customers now use multiple channels over the course of a single journey. If a
customer begins an engagement using a virtual assistant, but then needs to
engage with an agent over chat, that transition from self to assisted service
must be seamless and contextual. In this session, learn how to create seamless
customer journeys across channels with Verint Unified Digital Channels.
Conversational AI Modernizing Voice and Digital (Virtual Assistant)
In 2020, companies faced an immediate need to address self-service and
automation, with many exploring or piloting AI-powered Intelligent Virtual
Assistant technology. Unfortunately, many customers are struggling to evolve
their initial self-service capabilities to support their strategic business
initiatives. Today, their needs have shifted to meet new requirements:
• Deploy these solutions at scale,
• Align to business objectives, and
• Deliver meaningful and measurable ROI.
From low-code and do-it-yourself packaging to the most robust conversational AI
solutions for Voice and Digital, Verint’s Intelligent Virtual Assistant can help
organizations achieve their self-service goals.
This session will demonstrate how Verint has worked with companies to leverage
Intelligent Virtual Assistants to align to enterprise needs and drive results
quickly.
The Changing Customer Engagement Environment
Powerful forces of change are having a profound impact on brands that will last
for years to come. Interaction volume is increasing, and customer journeys are
more complex. A deep chasm has emerged between the kinds of experiences
customers expect, and the resources that businesses have available to fulfill
them. But this is not bad news! Awareness of the chasm presents an opportunity
to rethink old processes to meet the extended needs of today’s customers. In
this session, Ryan Hollenbeck, SVP of Global Marketing at Verint will take a
deep dive into the navigation of this inflection point as a guest of Keith
Dawson, VP & Research Director at Ventana Research who will offer an analyst
perspective on what’s new in customer engagement. This webinar will provide
insights into why the customer engagement environment is changing, how it
impacts operations and planning, and what executives and managers can do today
to close the resourcing disparity.
Session
Description
The Data Story: What Does Data from the Verint Experience Index Tell Us About CX
in the New Era
Learn what the data from Verint’s annual CX research and industry benchmarks in
retail, utilities, financial services, and government can tell us about the last
year and how these findings inform strategies moving forward.
Avoid These Mistakes to Develop an Internal CX Competence (Experience
Management)
To get a CX program up and running quickly, many companies rely heavily on
outsourced program management. While this may make sense initially, neglecting
to develop your own internal CX competencies can set you up for failure. Learn
how you can build an internal CX competence without breaking the bank.
Standing Up a New CX Program in 90 Days
At Shoe Carnival, unacceptable wait times and frustrated customers during the
beginning of the pandemic illuminated the need to make an immediate change in
the company’s customer service partner. Attend this session to learn how in just
90 days David Hudspeth, Customer Service Manger at Shoe Carnival, shaped an
entirely new program, stood up a new partner, and created a customer service
program and standard operating procedure based on customer feedback. David also
shares how he’s going beyond find and fix to CX insights that drive strategy.
What Consumer Insights Tell Us About CX During a Pandemic and the Road Ahead
Learn what the data from Verint’s annual CX research and industry benchmarks in
retail, utilities, financial services, and government can tell us about the last
year and how these findings inform strategies moving forward.
How Costco Nurtures Quality Experiences to Thrive Through Change
In this conversation with Costco’s Jamie Abernathy, Director of Staff
Development, she’ll share how Costco thrives in a continually transforming
retail landscape by staying true to their core values and nurturing quality
experiences for members, employees, and suppliers. Since your brand can’t be
Costco because your customers expect you to be YOU, we’ll also discuss how you
can uncover the unique business aspects that drive satisfaction for your own
organization.
Moving From Insights to Action to Change
Insights alone don’t optimize the customer experience. A mature organization
will have a wealth of CX, operational, and transactional data. The real
challenge is pulling this data together into a coherent picture of the customer
journey, determining how to act, and driving action from stakeholders. Join this
conversation with Karen Rudner, an experienced CX strategist at Cox
Communications, to discuss how to transform the CX program from a traditional
source of customer feedback to an agency of change within an organization.
Speech Analytics: A Silver Lining in 2020
Year in and year out, organizations face challenges. In 2020, those challenges
were magnified and a new set of challenges born from the global pandemic.
However, with every challenge comes opportunity. In this session, Thrivent, a
Fortune 500 diversified financial services organization, shares how the
challenges of 2020, coupled with an innovative transformational journey,
resulted in numerous ways for speech analytics to shine and, in turn, help the
company continue to effectively serve the unique needs of its clients.
CX Leadership: A Conversation
Jason Huffman at Atlantic Union Bank is a customer experience leader with a keen
understanding of what it takes to create a CX program that has impact and
adoption throughout an organization. Join this conversation to hear how Atlantic
Union Bank continues to embrace a customer-centric approach and what it’s
learned along the way.
Experience Quality: A New Framework for CX
More data than ever is coming in. Journeys are changing and channels are
expanding. CX executives are spending too many hours cobbling together
experience data from multiple channels and siloed departments to inform
decisions. Experience Quality provides a standardized approach to data
integration, analysis, and visualization. Learn how to unlock the full value of
your CX investments, break down internal silos, and access and act on real time
and deep customer insights by using the right framework.
Total Economic Impact Presentation – Live Q&A
Verint ROI data from new Forrester Consulting Total Economic Impact (TEI) Study
Future Proofing CX: Avoid These Mistakes to Develop an Internal CX Competence
To get a CX program up and running quickly, many companies rely heavily on
outsourced program management. While this may make sense initially, neglecting
to develop your own internal CX competencies can set you up for failure. Learn
how you can build an internal CX competence without breaking the bank.
More Than a Recovery: Creating a Customer-Driven Experience
Along with the pandemic, UGI Utilities recently underwent a major CRM
implementation that inherently impacted customer satisfaction, but also laid the
groundwork for new opportunities. Since the implementation, UGI has been focused
on enhancing the customer experience, using Verint to improve across channels,
including the contact center. Learn how the utility is taking the next steps in
its CX journey – using CX insights to help map channels – to identify what
customers are trying to do and how they prefer to do it, creating an experience
driven from the very beginning by customer needs and preferences.
Session
Description
Cloud without Compromise: Introducing the Verint Cloud Platform
Start creating boundless customer engagement with the Verint Cloud Platform, an
open and secure native cloud architecture that spans all Verint solutions.
Applications in the platform share common services, such as the embedded Verint
Da Vinci AI and Analytics engine, and can leverage a comprehensive, unified data
hub for omnichannel interactions. Join this session to learn why Verint powers
more than three billion cloud customer interactions each year.
Verint Connect for 2021: What’s New
Attend this session to learn how Verint Connect is evolving to meet your needs.
We’ll explore how we’re supporting your efforts to deliver Boundless Customer
Engagement in 2021 and beyond.
Introducing Verint Da Vinci AI & Analytics
Learn what Verint is doing to move Artificial Intelligence (AI) from
breakthrough science to high-impact solutions. We’ll discuss how AI can help you
empower your employees, connect work across silos and deliver real-time
assistance.
Workforce Engagement & CCaaS: Better Together – Live Q&A
In the premises world, decisions about workforce engagement and contact center
software were typically made separately and often at different points in time.
As companies move to the cloud, both types of software are increasingly updated
concurrently.In this fireside chat, contact center industry analyst Sheila
McGee-Smith and Verint CMO Celia Fleischaker will discuss how and why the WFE
and CCaaS technologies are working more closely together than ever to deliver
integrated and innovative customer engagement. Some of the themes they will
explore are the Future of Work, how digital channels are changing the
self-service conversation, and how to evaluate the openness of the solutions you
choose.
The Open Imperative: Why an Open Platform Strategy is Required Today
Iconic brands use the Verint Cloud Platform to connect customer engagement silos
and drive digital transformation. Learn how to interact with your customers
across an increasing number of touchpoints in the contact center, branch, back
office, digital marketing and self-service platforms. Learn how to reduce
organizational silos and easily integrate data with your broader enterprise.
Customer Experience & Customer Engagement: Two Peas in a Pod – Fully Live
Paul Greenberg is the Founder and Managing Principal of The 56 Group, as well as
the author of the best-selling book “The Commonwealth of Self-Interest: Business
Success through Customer Engagement.” In this session, we are thrilled to
interview Paul and get his take on the similarities and differences between
Customer Experience and Customer Engagement, and how they should fit into your
digital strategy.
Verint Desktop and Process Analytics: A Customer’s Perspective
In this session, Cardinal Health, a global, integrated healthcare services and
products company, shares its deployment of Verint Desktop and Process Analytics
across its pharma and medical groups, including how the solution is being used –
from pause / resume to application analysis to triggers – and some key results.
Learn about the crucial role the solution has played during the pandemic and
walk away with tips and tricks to help make you even more successful with DPA!

 * Boundless Customer Engagement


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