www.metro.net Open in urlscan Pro
52.52.171.244  Public Scan

Form analysis
1 forms found in the DOM

GET https://www.metro.net/

<form role="search" method="get" class="search-form" action="https://www.metro.net/">
  <label>
    <span class="screen-reader-text">Search for:</span>
    <input type="search" class="search-field" placeholder="Search …" value="" name="s">
  </label>
  <input type="submit" class="search-submit" value="Search">
</form>

Text Content

Oh no! Your web browser is no longer supported.
Like most websites, Metro.net no longer supports Internet Explorer. For a better
experience, please download one of these browsers:
Mozilla
Firefox
Google
Chrome
Microsoft
Edge

LA Metro

Arrivals
Maps & Schedules
Where To?
Service Alerts
Fares
Projects
Careers
About Metro
Contact
Ride
Rider Tools
Arrivals
Maps & Schedules
Where to?
Service Alerts
Rider Information
Metro Rider’s Guide
Help & Contacts
Lost & Found
Airport Routes
Go Metro on Gameday
Safety & Security
Accessibility
Transportation Services
Bus
Rail
Metro Bike
Metro Micro
Vanpool
ExpressLanes
Parking
Access Services
Freeway Service Patrol
Rideshare
Fares
Regular Fare
$1.75
one-way on bus or rail
K-12 Student Fare
$1.00
one-way on bus or rail
Senior / Disabled Fare
$0.75 / $0.35
one-way on bus or rail
Fares Overview
Low-Income (LIFE)
K-12 Students / GoPass
College / Vocational
Senior Reduced Fares
Projects
Featured Projects
Crenshaw / LAX Project
Regional Connector Project
Purple (D Line) Extension
Olive Street Bus Priority Lane
NextGen Initiative
All Projects
Find Projects By
Phase
Early Planning Environmental Review Design & Engineering Construction Operations
& Maintenance
Go
Type
Better Transit Less Traffic Complete Streets Housing and Jobs
Go
Location
Arroyo Verdugo Cities Central Los Angeles Gateway Cities Las Virgenes/Malibu
Cities North County San Fernando Valley San Gabriel Valley South Bay Cities
Westside Cities
Go
Impact & Resources
Connect with Us
How We Plan and Build
Aid for Small Business
Careers
About Metro
Contact Us
Customer Support
Customer Comment Form
Lost & Found
Transit Court
Public Records
Media Inquiries
Ridership Stats
Work With Metro
Careers
Student Opportunities
Doing Business with Metro
Partnerships & Unsolicited Proposals
Advertising, Sponsorships & Filming
Funding and Resources
The Agency
Strategic Plan
Metro Board of Directors
Metro Board Meetings & Agendas
Committees & Subcommittees
Advisory Meetings
Civil Rights Policy
The Source
El Pasajero
Metro Shop
Sprache auswählen ▼
Translate
Search Metro.net
Search for:
Service Change
Metro bus and rail service changes will occur on February 20. For updated
schedules visit metro.net/mybus. Per federal law face masks are still required
to ride on all buses and trains.

Home > About Metro > Privacy Policy


PRIVACY POLICY

Last Updated: August 1, 2018

The Los Angeles County Metropolitan Transportation Authority (Metro) respects
your privacy. The following describes our Privacy Policy in relation to the
information you submit via metro.net, and how it is used.


PERSONALLY IDENTIFIABLE INFORMATION

You decide whether you wish to provide us with Personally Identifiable
Information. We have structured our websites so that you may visit us, review a
range of information about transportation services including schedules and
updates, all without revealing your identity or providing any Personally
Identifiable Information. Please note, however, that in order to use certain
services offered by the Metro, you must register and provide us with Personally
Identifiable Information.


ONLINE FORMS

We may request personal information when you submit comments on Metro service or
when you submit videos in participating in a survey, poll, blog or live chat.
For example, visitors are asked to take a survey on the  Our Next LA website.


EMAIL SUBSCRIPTIONS

You may also be asked to provide information when subscribing to an email
newsletter, email alerts (through Salesforce Email Studio,  WordPress ). This
personal information may be in the form of your name, email address, phone
number, street address, etc. For example, you may be asked to provide an email
address and name if you’d like the Agency to respond to input provided via
feedback form or survey (through  Wufoo forms and  Poll Daddy ).


ONLINE ACCOUNTS AND APPLICATIONS

You may need to register and provide Personally Identifiable Information in
order to participate in services such as  applying for a job , participating
in  training/career programs , participating in  Transit School tutorials , and
more, that require personal information in order to register and complete an
application process. This personal information may be in the form of your name,
email address, phone number, street address, social security number, driver’s
license identification number, and more to complete the application process.
Online Accounts will require you to create a login identification and password
to access personal information you have provided to the service.


ONLINE ORDERS

You may need to provide Personally Identifiable Information in order to complete
online transactions, orders purchasing Metro goods, and services online that
require credit card information. For credit or debit card purchases, a customer
will be asked to provide contact information (such as name, email address, and
shipping address) and financial information (such as credit card number and
expiration date). This information is used for billing purposes and to fill
orders. If we have trouble processing an order, the information may be used to
contact you. We will also share your shipping information with the delivery
service you request (USP, U.S. Postal Service, or other delivery companies you
select).


OPT OUT PROCEDURES

You have certain options to ‘opt out’ of any of the noted services listed above.

 * You may opt out completely from receiving email communications or edit your
   email subscriptions by managing your email subscriptions online.
 * You may contact the Metro Employment Office at 213.922.6217 for login and
   password assistance and request to delete your online account and
   application.
 * You may contact the WIN-LA program at the Help Desk at 213.922.4357 for login
   and password assistance.
 * You may contact Metro Transit Count at 213.92.COURT (213.922.6878) if you are
   having trouble with the online tutorial.

The personal information you voluntarily provide is used to fulfill a request.
Metro may use this information to inform you of service information, promotions
or other news of value to you as a transit customer. Metro or its contracted
vendors do not sell, trade, or rent your personal information to anyone, or
disclose personal information except:

When the purpose and manner of the disclosure have been disclosed to you prior
to your providing the information; or when disclosure is required by law.


LOG ACTIVITY FOR STATISTICAL ANALYSIS

Metro tracks activity and site function on its website in the form of log files
on its web servers. These logs are analyzed by third-party statistical analysis
software solutions such as  Google Analytics , WordPress – providing visitor
activity trend data. The data gathered is used to better organize information
contained onsite and to improve the user experience for our customers. These
files merely log visitors to the site – usually a standard procedure for hosting
companies and a part of hosting services’ analytics. The information inside the
log files includes internet protocol (IP) addresses, browser type, Internet
Service Provider (ISP), date/time stamp, referring/exit pages, and possibly the
number of clicks. This information is used to analyze trends, administer the
site, track user’s movement around the site, and gather demographic information.
IP addresses and other such information are not linked to any information that
is personally identifiable.

This information is not used to identify our visitors on an individual level.


COOKIES AND WEB BEACONS

Cookies are small files which can be placed on your computer by web servers when
you visit certain sites; cookie placement helps us increase the website’s
general effectiveness for visitors. These files may contain information such as
ID’s and passwords, personal information, or preferences. During your visit, the
server can access these files to help personalize pages or allow you to affect
e-commerce more easily. Metro does not set cookies from any page in the
metro.net domain. Our e-commerce and lobbyist registration pages set cookies
with login information only for the convenience of customers who use these areas
repeatedly.

Metro uses third party advertisements to support our sites. Some of these
advertisers (such as  Google Adsense ,  Google Admob ,  Facebook , and other
third-party sites) may use technology such as cookies and web beacons when they
advertise on our site, which will also send these advertisers information
including your IP address, your ISP, the browser you used to visit our site, and
in some cases, whether you have Flash installed. Cookies are set and read by
Google, Facebook, and other third-party sites. This is generally used for
geotargeting purposes (showing Los Angeles real estate ads to someone in Los
Angeles, for example) or showing certain ads based on specific sites visited
(such as showing travel ads to someone who frequents travel sites).

Metro uses Adsense, Admob, Facebook or other third party remarketing, sometimes
called retargeting, to market our website(s) across the Internet. Google,
Facebook or other third party sites place a cookie on a browser. Google,
Facebook or third-party sites read cookies and may present a Metro ad on a 3rd
party site. You may opt out of Google’s remarketing by visiting the  Google Ad
Settings page . If you are concerned about 3rd party cookies presenting ads by
Google and other ad networks, you may visit a broader opt-out page at
the  Network Advertising Initiative . You may opt out of Facebook remarketing by
visiting  Facebook Ads Preferences .

If you are concerned about privacy, you may set up your browser not to accept
cookies, or you can delete them from your hard drive once you leave the section.
However, this can affect how you are able to interact with our site as well as
other websites. This could include the inability to login to services or
programs, such as logging into forums or accounts. By using Metro’s website, you
consent to the collection and use of information as described above. You can opt
out of Google tracking at any time by visiting the  Google Ad Settings page. You
can opt out of Facebook tracking at any time by visiting  Facebook Ads
Preferences .

Metro also uses  Hotjar to better understand our users’ needs and to optimize
this service and experience. Hotjar is a technology service that helps us better
understand our users experience (e.g. how much time they spend on which pages,
which links they choose to click, what users do and don’t like, etc.) and this
enables us to build and maintain our service with user feedback. Hotjar uses
cookies and other technologies to collect data on our users’ behavior and their
devices (in particular device’s IP address (captured and stored only in
anonymized form), device screen size, device type (unique device identifiers),
browser information, geographic location (country only), preferred language used
to display our website). Hotjar stores this information in a pseudonymized user
profile. Neither Hotjar nor we will ever use this information to identify
individual users or to match it with further data on an individual user. For
further details, please see  Hotjar’s privacy policy . You can opt-out to the
creation of a user profile, Hotjar’s storing of data about your usage of our
site and Hotjar’s use of tracking cookies on other websites by following
this  opt-out link .

You will be informed of any changes to the policy as it relates to your personal
information.


CROSS-LINKING

Metro provides links to other websites to our customers and does not share any
personal information with these entities. Metro provides links to external sites
for services provided by Metro contractors, such as e-commerce. These sites are
subject to Metro’s privacy policy. We also provide links to selected sites
unconnected to Metro, such as other transit providers and visitor centers;
local, state, and federal government agencies; and academic and research
organizations. If you follow these links, you are leaving the Metro site and are
subject to the privacy policies of those sites. Note that the links we provide
to outside sites are offered for your convenience. Metro takes no responsibility
for outside sites’ content or policies.


ABOUT NEXTRIP

Nextrip is a service designed to help take the guesswork out of bus and rail
arrivals and help you to get to your stop at the same time as your bus or train.
Nextrip uses satellite technology to find the specific location of a bus or
train; then sends the estimated arrival time to a particular stop via cell
phone, website or other mobile devices.

Nextrip uses Global Positioning Satellite (GPS) technology and advanced computer
modeling to track buses and trains on their routes. Taking into account the
actual position of the transit vehicles, their intended stops, and the typical
traffic patterns, Nextrip predicts arrivals with a high degree of accuracy.
Estimates are updated constantly as vehicles are tracked.


‘GO METRO’ MOBILE APP

The application uses your precise current location via GPS (global positioning
system) or other network location sources like Wi-Fi and cell towers. In order
to use these location services they must be turned on and available to your
device. Location data provided by any external services (such as Google Maps or
the Metro Trip Planner) is for basic navigational purposes only and is not
intended to be relied upon in situations where precise location information is
needed. Neither Metro, nor its agents, nor any of its content providers
guarantee the availability, accuracy, completeness, reliability, or timeliness
of stock information, location data or any other data displayed by any external
services.

Metro does not collect or store personal information from customers downloading,
installing or using our ‘Go Metro’ mobile applications for iPhone, iPad, or
Android. Customers who want to provide feedback via the ‘Report A Bug’ button in
the application have the option to provide contact information ONLY if they’d
like a reply. Device model and a current operating system are collected for
troubleshooting, this response is sent by email.

In the event the application crashes, a ‘crash log file’ is automatically
generated and sent to Go Metro’s cloud server. Device model, current system
version, time of the crash, and crash report (a text file which consists of
errors/exceptions logs on what cause the app crashed) is collected for
troubleshooting – no personal information is collected or sent to Go Metro cloud
servers.

Event tracking is utilized to provide information for the My Metro feature and
to support improved future application design. Various buttons, links, and
actions are logged and sent to the Google Analytics server to determine feature
usage, content usage, and app behavior. If a data connection is not available,
data is temporarily stored on the device until a data connection is established,
at which point, data is sent to  Google Analytics servers – no personal
information is collected or sent to  Google Analytics .

The following is a complete list of all events the app is tracking and sending
to  Google Analytics :

 * Trip Planner: input text into the search box, opening the contacts list,
   performing a search, select ‘Trip From’, select ‘Trip To’, opens Nextrip
   arrivals, and opens a live map
 * Bottom Navigation: open My Metro, open Maps, open Menu, and open Map Options
 * Top Navigation: Open Menu
 * Map View: select Metro Map, select Street Map, and select 511 traffic
 * My Metro: select any previous itineraries, select any favorites trips, maps,
   stations/stops, or lines
 * More: call Transit Info phone number, call Metro Transit Security phone
   number, call the TAP Help phone number, turn on/off map notifications, and
   turn on/off Nextrip notifications


IN-APP ADVERTISING

Go Metro includes banner advertising powered by  Admob , a third-party mobile
advertising service, that uses location information while using the App. Metro
does not have access to or collect your personal information to present
advertising.


IN-APP PURCHASES

Metro offers contents for purchase within the Go Metro app. Terms and conditions
of the purchase and usage of content will be governed by the App Store (  Apple
App Store and/or  Google Play Store ) associated with your App Store account.
Requests for refunds will be processed through the App Store. If you have
previously made an In-App purchase and would like to restore or download it,
sign-in to your App Store account associated with the purchase to see the option
to restore it. Metro does not have access or collect your App Store account
information.


NOTIFICATIONS & BEACONS

Metro will send messages in the form of mobile notifications or promotional
contents through the Go Metro app. The App may use location information to
display notifications or promotional contents. Also, messages may be activated
by Beacon devices in public space, which communicates location, transit, or
event information. To manage notifications for Go Metro, go to the notifications
area in the settings for your device and select Go Metro.

Content
Personally Identifiable InformationOnline FormsEmail SubscriptionsOnline
Accounts and ApplicationsOnline OrdersOpt Out ProceduresLog Activity for
Statistical AnalysisCookies and Web BeaconsCross-LinkingAbout Nextrip‘Go Metro’
Mobile AppIn-App AdvertisingIn-App PurchasesNotifications & Beacons


About Metro
Fares and Passes
How to Ride
Accessibility
The Source
El Pasajero
Employee Self Service
Metro Intranet
Developer.metro.net

Privacy Policy | Terms of Use
Copyright © 2021-2022 Metro







ORIGINALTEXT


Bessere Übersetzung vorschlagen

--------------------------------------------------------------------------------