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PARTICIPANT FAQ

AskYourTeam Help CentreInformation for survey participants





Participant FAQ
AskYourTeam Help CentreInformation for survey participants

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PARTICIPANT FAQS

Got questions? We've gathered together the ones we're most often asked.

Find out about:

 * Taking surveys: Saving progress, editing and protecting your identity.

 * Unique links and passcodes: How to use them and when they expire.

 * Survey communications: Survey reminders and how to unsubscribe.

 * Survey results: Who sees the survey results and what are they used for?

💡 Are you taking a Patient Voice survey? Your FAQs are located here: Patient
Voice Survey FAQs (for patients)




TAKING SURVEYS

IS THE SURVEY ANONYMOUS?

The survey welcome page will tell you if the survey is anonymous or not.

If the welcome page says that your survey is anonymous, your identity is
protected. This means your answers can't be linked back to you. You can feel
confident and comfortable about giving your honest opinion.

We protect your identity by using:

 * a report threshold: Any time a survey report is generated, it must contain
   data from at least 3 to 5 participants (the number depends on the survey
   settings). Reports can't be generated for an individual.

 * report restrictions: Different parts of an organisation can only access data
   relevant to their teams, departments or sections.

WILL LEAVING COMMENTS IDENTIFY ME?

If you're taking an anonymous survey, your comments can't identify you because
they're not linked back to you.

However, if is possible for you to reveal who you are by what you write. So make
sure not to include any identifying information, like names.

WHY DO YOU NEED MY DEMOGRAPHIC INFORMATION?

Demographic information helps organisations understand the experiences of
different groups of people.

Here are some examples:

 * Age

 * Gender

 * Ethnicity

This information is used to make sure important insights are not missed and to
ensure organisations provide an environment that supports everyone.

Check out our article on the same topic for more detailed information on why
demographic information is needed and how it is used.

CAN I SAVE MY PROGRESS AND COME BACK TO THE SURVEY?

Yes, you don’t have to complete the survey in one go. You can save your progress
and come back as many times as you like during the survey period. Just select
the Save for later button.

Remember, once you submit your survey, you won’t be able to edit your answers.

CAN I GO BACK AND EDIT MY ANSWERS?

If you've been invited to take the survey by email or SMS, the answer is yes.
You can go back and edit your answeres.

This is because when you're invited to the survey by email or SMS you are given
a unique link. This link allows you to re-enter the survey and edit your answers
at any time during the survey period.

Remember, once you submit your survey, you won’t be able to edit your answers.

CAN I GET A COPY OF MY ANSWERS?

This will depend on the survey settings, these are set by your survey
administrator. If they allow participants to export their answers, you'll have
the option to email them to yourself when you complete the survey. Don't worry,
providing your email address here won't link your answers back to you.

⚠️ When your email arrives, make sure to download the PDF of your answers within
7 days. The download link will expire after this time.

HOW DO I SCAN A QR CODE?

QR codes can be used to help participants access a survey. Most smartphones can
now read QR codes, to scan one:

 1. Open the camera on your phone.

 2. Hover the camera over the QR code.

 3. Select the banner that appears to navigate to the survey.




UNIQUE LINKS AND PASSCODES

I HAVE A UNIQUE LINK OR PASSCODE TO ACCESS THE SURVEY. CAN THIS BE USED TO
IDENTIFY MY ANSWERS?

No. Your unique link or passcode is only used to:

 1. Check if someone has completed the survey yet. If not, we can send an
    automated reminder to complete the survey.

 2. Calculate participation rates. This helps the organisation running the
    survey understand how successful it was.

 3. Reset survey answers. This might be done if someone wants to change their
    answers after they've submitted their survey. This action will wipe their
    existing answers and allow them to take the survey again.

 4. Protect survey data: Unique links and passcodes prevent people taking a
    survey multiple times to influence results.

HOW DO I USE MY PASSCODE?

Your passcode allows you to access the survey. To get started, you must go to
the AskYourTeam website and log in. You can do this by:

 * selecting the link https://app.askyourteam.com/login  or

 * scanning a QR if your organisation has provided one.

Once you arrive at the log in screen, enter your 12-digit passcode and select
Log in. Follow the instructions on the page to start the survey.

DOES MY UNIQUE SURVEY LINK OR PASSCODE EXPIRE?

Yes. Unique survey links and passcodes will expire when you complete the survey.
If you don't complete the survey, the link expires when the survey reaches its
end date.

CAN I SHARE MY UNIQUE LINK OR PASSCODE?

No. If you forward your email or text message invitation or give your passcode
to other people, they might complete the survey on your behalf. This means you
will no longer be able to take the survey yourself.




SURVEY COMMUNICATIONS

WHY DO I RECEIVE REMINDERS IF THE SURVEY IS CONFIDENTIAL?

If you've received an invitation to the survey, it contains a unique link. This
link records if you have accessed or completed the survey. We use this
information to help us calculate a participation rate and to send automated
reminders to those who have not yet completed the survey.

The unique link can't be used to see your actual survey answers.

💡 Did you know? Your unique link expires when you complete the survey and it
can't be reused.

I WANT TO STOP RECEIVING SURVEY INVITATIONS. HOW DO I UNSUBSCRIBE?

If you are an employee receiving survey invitations, please speak with your
manager or the survey administrator in your organisation.

For all other survey participants, please follow these instructions:

To unsubscribe from:

 * Email invitations: Select the Unsubscribe link at the bottom of your email
   invitation.

 * SMS: Email support@askyourteam.com with your mobile number and the name of
   who sent you the survey. We will then unsubscribe you.




SURVEY RESULTS

WHO SEES THE SURVEY RESULTS?

The survey administrator in your organisation controls who can see the survey
results.

People who usually see the results, include:

 * HR Managers

 * Customer Managers

 * Team Leaders

 * Senior Leaders

 * AskYourTeam Customer Success Representatives (to support your organisation as
   needed).

If you're an employee, your organisation may also choose to share a high level
summary of survey results with all staff.

WHAT ARE THE RESULTS USED FOR?

Feedback is usually collected to help organisations understand what they're
doing well and what needs improvement. By giving customers, workers, patients,
members or volunteers an opportunity to share their thoughts and experiences,
organisations can feel more confident in the decisions they make and the impact
they'll have.

For specific information on what your results will be used for, we recommend
checking the survey welcome page, invitation email or any pre-survey
communications you received. If you have any questions, make sure to contact
your survey administrator.

WHEN WILL WE GET THE RESULTS?

When you get survey results depends on the survey administrator and the topic of
the survey. We generally recommend that survey administrators share high level
results within a week or two of the survey closing.

More detailed team results should then made available to managers across the
organisation, and shared with you at a time that best suits your team.



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