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4 COMPELLING REASONS TO ENCOURAGE AI USE AMONG EMPLOYEES

November 15, 2023 | Activate Learning | 5 min read


GREG FULLER

Senior Director, Tech & Dev - Content Development
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GREG FULLER

Senior Director, Tech & Dev - Content Development

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IN THIS ARTICLE:

 * The Broad Advantages of Using Generative AI in the Workplace
 * Field Report: Industries Where Generative AI Excels
 * Responsible AI use includes:

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Much buzz has been made about Artificial Intelligence replacing jobs
traditionally done by human workers. Is it a reality? To an extent. But the true
function of generative AI is to augment human capabilities, not replace them.

As a tool, generative AI can automate repetitive tasks, and allow employees to
focus on more creative and complex parts of their work. Essentially, it makes
employees’ lives easier.

And that means businesses can benefit, big time. A recent McKinsey research
report estimates that “generative AI could add the equivalent of $2.6 trillion
to $4.4 trillion annually” to the global economy, with banking, high tech, and
life sciences among the industries that could see the biggest impact. When
employees use AI within their current roles, businesses often see increased
productivity, less guess-work, and creative problem-solving.

Still wondering if you should encourage your employees to use generative AI?
Read on for generative AI use cases, myth-busters, and reasons why allowing
employees to use generative AI is paramount.


THE BROAD ADVANTAGES OF USING GENERATIVE AI IN THE WORKPLACE

1. HIGHER PRODUCTIVITY FOR DEVELOPERS

Generative AI is changing the game for developers by automating and streamlining
the development process. According to a Github blog post, “AI-assisted
engineering workflows are quickly emerging with new generative AI coding tools
that offer code suggestions and entire functions in response to natural language
prompts and existing code.”

What does that mean? Developers can use AI-powered tools to generate code,
identify and fix bugs, and even create detailed documentation. These time-saving
capabilities let developers focus on more creative and complex tasks, accelerate
project timelines, and reduce the risk of human error.

And developers are taking full advantage: a Stack Overflow 2023 Developer Survey
study showed, “70% of all respondents are using or are planning to use AI tools
in their development process this year.”

2. FASTER CONTENT CREATION

It’s no secret that marketers need a constant flow of content — and that’s
another area where generative AI comes through. Tasks like writing product
descriptions, creating social media content and (ahem, case in point) generating
blog posts are made easier with AI tools. They not only save time, but can also
help maintain consistency in branding and messaging.

Developing content more quickly means marketers can engage with their audience
more effectively and respond to trends and market changes in real-time. And
while companies like OpenAI's GPT-3 (shout out, thanks for your help!) don’t
always generate text that sounds exactly human, they can give you a framework
from which to build content that feels like your brand’s voice.

3. CODIFIED COACHING AND LEADERSHIP DEVELOPMENT

It may seem counterintuitive: coaching and leadership development should only
require direct human interaction, right? But generative AI has been shown to
benefit professionals in leadership positions, and help stressed out managers be
better coaches.

With AI-generated training materials and personalized feedback, coaches and
leaders can create customized development plans for their team members, aligning
with their unique strengths and weaknesses.

AI-powered tools are also great for assessments and skills benchmarks. By
incorporating generative AI in leadership development, organizations can enhance
the growth of their employees and foster better leadership skills.

4. BETTER DATA ANALYTICS AND DECISION-MAKING

Data is the lifeblood of modern business, and — perhaps its greatest strength —
generative AI can play a significant role in data analytics.

According to an article By the International Institute of Business Analysis, “AI
for data analysis allows for processing large volumes of complex data at high
speeds, leading to quicker and more accurate business insights.”

AI models can help data analysts in identifying patterns, predicting trends, and
generating reports. These insights are crucial for informed decision-making,
allowing organizations to adapt to changing market conditions and make strategic
choices based on data-driven evidence.


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FIELD REPORT: INDUSTRIES WHERE GENERATIVE AI EXCELS

Generative AI is nothing if not versatile, and there are a few industries where
it really shines in making workers' roles easier.

HEALTHCARE

Medical researchers can use generative AI to analyze vast amounts of medical
data against a patient’s symptoms. AI can therefore help doctors make better
diagnoses and recommend treatment options, potentially saving lives and
improving patient care.

While powerful, anyone in healthcare who plans to use a tool like ChatGPT should
first check your organization’s internal policy or consult with legal counsel to
ensure patient privacy and safeguard sensitive data.

HUMAN RESOURCES

AI can save hours of time for HR professionals who need to screen resumes and
match candidates with open roles. Overall, it can make recruitment more
efficient and effective. Not to mention, HR can use AI for onboarding, employee
monitoring, and learning and development tasks.

CUSTOMER SUPPORT

AI-powered chatbots can enhance customer support by providing instant responses
and resolving common issues fast. In fact, a McKinsey insight even credited AI
with driving greater customer engagement.

DESIGN AND CREATIVITY

Graphic designers and artists can use generative AI to create digital artwork,
generate design concepts, and even assist in video editing. Like it or not,
AI-generated art pieces have even won prizes.

While many worry that AI will replace human workers, promote biases, or push
ethical boundaries, it’s up to companies to promote ethical and responsible AI
use within their processes.


RESPONSIBLE AI USE INCLUDES:

 * Establishing ethical guidelines that prioritize fairness, transparency and
   responsible data management
 * Training employees on AI technology, recognizing biases, and maintaining
   privacy standards
 * Conducting regular audits of AI systems for ethical and legal compliance
 * Encouraging open communication for employees to report concerns

Read Next: Is Your Organization Using AI? Here’s How to Do it Ethically -
Skillsoft

In short, generative AI is a powerful tool that can enhance productivity and
creativity across industries, departments, and disciplines in the workplace.

Developers, marketers, coaches, leaders, and professionals from diverse fields
can all benefit from AI-powered solutions. However, to fully harness the
potential of generative AI, organizations must prioritize ethical boundaries,
transparency, responsible use, and proper training.

Skillsoft can help. Together with Codecademy, Skillsoft offers several courses
and resources to help organizations take full advantage of AI reliably and
ethically. Read more about our courses on generative AI and ChatGPT here.

Activate Learning


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December 5th, 2023 | 4 min read
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Kaitlin Hughes

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DB SYSTEL’S SPRINT STARTER PROGRAM HELPS NEW GRADS BUILD CRITICAL SKILLS

November 17th, 2023 | 5 min read
With staff shortages, train delays, and worker strikes causing Germany’s
struggling train system to gain international attention, a company… Continue
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KEEPING TRAINING ETHICAL WITH THE POWER OF SKILLSOFT

October 11th, 2023 | 5 min read
The Federal Election Commission’s seamless transition to Skillsoft’s AI-driven,
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