www.lenscrafters.com
Open in
urlscan Pro
184.30.19.49
Public Scan
URL:
https://www.lenscrafters.com/lc-us/return-policy
Submission Tags: falconsandbox
Submission: On August 20 via api from US
Submission Tags: falconsandbox
Submission: On August 20 via api from US
Form analysis 3 forms found in the DOM
Name: navigation-find-a-store — GET /lc-us/eye-exam
<form id="storeSearchFormHeader" action="/lc-us/eye-exam" name="navigation-find-a-store" method="get" class="ng-pristine ng-valid" novalidate="novalidate">
<input type="hidden" name="storeId" value="10851" autocomplete="off">
<input type="hidden" name="catalogId" value="11651" autocomplete="off">
<input type="hidden" name="langId" value="-1" autocomplete="off">
<input type="hidden" name="fromHeader" value="true" autocomplete="off">
<input type="hidden" class="latLong" name="latLong" value="" autocomplete="off">
<input type="hidden" name="page" value="0" autocomplete="off">
<input type="hidden" name="apptId" value="" autocomplete="off">
<input type="hidden" name="reschedule" value="" autocomplete="off">
<input type="hidden" id="StoreLocator_ProductId_Header" name="productId" value="" autocomplete="off">
<input type="text" autocomplete="off" class="store-input blur" aria-label="Location entry" name="locationEntry" value="" maxlength="64" placeholder="Enter City / State or Zip Code">
<button class="store-search-submit submit-find-store button-medium-blue-fill" href="javascript:void(0);" onclick="javascript:utag.link({link_name:'In-Store Lookup',product_id:['']});" type="submit" data-element-id="X_X_MainNav_EYE-ZipCode"> SEARCH
</button>
</form>Name: CatalogSearchForm — GET https://www.lenscrafters.com/SearchDisplay
<form name="CatalogSearchForm" action="https://www.lenscrafters.com/SearchDisplay" method="get" id="CatalogSearchForm" ng-show="searchOpen == true" class="ng-pristine ng-valid ng-hide">
<input type="hidden" name="storeId" value="10851" id="WC_CachedHeaderDisplay_FormInput_storeId_In_CatalogSearchForm_1" autocomplete="off">
<input type="hidden" name="catalogId" value="11651" id="WC_CachedHeaderDisplay_FormInput_catalogId_In_CatalogSearchForm_1" autocomplete="off">
<input type="hidden" name="langId" value="-1" id="WC_CachedHeaderDisplay_FormInput_langId_In_CatalogSearchForm_1" autocomplete="off">
<input type="hidden" name="pageSize" value="24" id="WC_CachedHeaderDisplay_FormInput_pageSize_In_CatalogSearchForm_1" autocomplete="off">
<input type="hidden" name="beginIndex" value="0" id="WC_CachedHeaderDisplay_FormInput_beginIndex_In_CatalogSearchForm_1" autocomplete="off">
<input type="hidden" name="searchSource" value="Q" id="WC_CachedHeaderDisplay_FormInput_searchSource_In_CatalogSearchForm_1" autocomplete="off">
<input type="hidden" name="sType" value="SimpleSearch" id="WC_CachedHeaderDisplay_FormInput_sType_In_CatalogSearchForm_1" autocomplete="off">
<input type="hidden" name="resultCatEntryType" value="2" id="WC_CachedHeaderDisplay_FormInput_resultType_In_CatalogSearchForm_1" autocomplete="off">
<input type="hidden" name="showResultsPage" value="true" id="WC_CachedHeaderDisplay_input_1" autocomplete="off"> <input type="hidden" name="pageView" value="" id="WC_CachedHeaderDisplay_input_2" autocomplete="off"> <input type="hidden"
name="showCarousel" value="true" id="showCarousel" autocomplete="off">
<input type="hidden" name="selectedTab" value="" autocomplete="off">
<div id="header-search" ng-class="searchInputHasGainFocus == true ? 'd-flex' : ''">
<span id="searchTextHolder" class="nodisplay">Search for...</span>
<span class="spanacce"> ???SEARCH_ACCESSKEY??? </span>
<meta name="CommerceSearch" content="storeId_10851">
<a id="close-mobile-search" class="hide show-xs-only show-sm-only ng-hide" ng-show="searchInputHasGainFocus" ng-click="searchInputHasGainFocus = false; emptySearchField = true; resetSearchField();" title="close search"></a>
<label for="SimpleSearchForm_SearchTerm" class="nodisplayClass"> ???SEARCH_CATALOG??? </label>
<input type="text" maxlength="64" accesskey="0" size="18" class="search-txt blur" ng-class="{mobile:mobileMenuStatus}" name="searchTerm" id="SimpleSearchForm_SearchTerm" value="Search for..."
onfocus="JavaScript:retrieveCachedSuggestions('CachedSuggestionsView?langId=-1&storeId=10851&catalogId=11651'); clearSearchField();" onblur="fillSearchField();"
onkeyup="doAutoSuggest(event, "AutoSuggestView?coreName=MC_11101_CatalogEntry_en_US&serverURL=http%3a%2f%2flbsolrronaprodlive.luxgroup.net%3a3737%2fsolr%2fMC_11101_CatalogEntry_en_US", this.value);"
onkeypress="onKeyPressFunctions(event);" ng-init="resetSearchField();" ng-keyup="showCloseIcon($event);" ng-keypress="emptySearchField = false"
ng-focus="searchInputHasGainFocus = true; searchOpen = true; emptySearchField = (deviceType == 'D' ? false : true);" autocomplete="off" tabindex="-1">
<script type="text/javascript">
// The primary Array to hold all static search suggestions
var staticContent = new Array();
// The titles of each search grouping
var staticContentHeaders = new Array();
var staticContentHeaderHistory = "???SEARCH_HISTORY???"
// The auto suggest container ID's
var staticContentSectionDiv = ["autoSuggestStatic_1", "autoSuggestStatic_2", "autoSuggestStatic_3"];
</script>
<div dojotype="wc.widget.RefreshArea" widgetid="AutoSuggestCachedSuggestions" controllerid="AutoSuggestCachedSuggestionsController" id="autoSuggestCachedSuggestions_div" role="region" aria-label="Auto Suggest Suggestions" waistate:live="polite"
waistate:atomic="true" waistate:relevant="all" style="display: none;"></div>
<button class="WC_CachedHeaderDisplay_button_1" type="submit" href="#" title="Click here to perform a search."
onclick="JavaScript:document.CatalogSearchForm.searchTerm.value=trim(document.CatalogSearchForm.searchTerm.value); if(document.CatalogSearchForm.searchTerm.value); if(document.CatalogSearchForm.searchTerm.value.length > 0 && document.CatalogSearchForm.searchTerm.value != 'Search LensCrafters.com') {submitSpecifiedForm(document.CatalogSearchForm);} return false;">
???SEARCH_CATALOG??? </button>
<div id="autoCompleteContainer"></div>
</div>
</form>Name: insuranceLoginForm —
<form name="insuranceLoginForm" class="css-form ng-pristine ng-invalid ng-invalid-required ng-valid-pattern ng-valid-maxlength" novalidate="">
<div ng-show="insuranceLoginMod == 1" class="login-data">
<div class="firstname-input">
<label>First Name</label>
<input class="utagpiimask ng-pristine ng-untouched ng-empty ng-invalid ng-invalid-required ng-valid-pattern blur" type="text" ng-model="firstname" name="firstname" ng-pattern="/^([a-zA-Z]{2,})(\s[a-zA-Z]{2,})*$/" required=""
aria-label="First name">
</div>
<span ng-show="!insuranceLoginForm.firstname.$valid && insuranceLoginForm.firstname.$touched" tabindex="-1" aria-label="Please enter a valid first name" class="ng-hide">Please enter a valid first name.</span>
<div class="lastname-input">
<label>Last Name</label>
<input class="utagpiimask ng-pristine ng-untouched ng-empty ng-invalid ng-invalid-required ng-valid-pattern blur" type="text" ng-model="lastname" name="lastname" ng-pattern="/^([a-zA-Z]{2,})(\s[a-zA-Z]{2,})*$/" required=""
aria-label="Last name">
</div>
<span ng-show="!insuranceLoginForm.lastname.$valid && insuranceLoginForm.lastname.$touched" tabindex="-1" aria-label="Please enter a valid last name" class="ng-hide">Please enter a valid last name.</span>
<div class="dob-zip-container">
<div class="dob-input">
<label>Date of Birth</label>
<input class="utagpiimask ng-pristine ng-untouched ng-empty ng-invalid ng-invalid-required ng-valid-pattern ng-valid-maxlength blur" placeholder="MM/DD/YYYY" id="dob" type="text" maxlength="10" max="" ng-model="dob" name="dob"
ng-pattern="/^(?:(?:(?:0?[13578]|1[02])(\/|-|\.)31)\1|(?:(?:0?[1,3-9]|1[0-2])(\/|-|\.)(?:29|30)\2))(?:(?:1[6-9]|[2-9]\d)?\d{2})$|^(?:0?2(\/|-|\.)29\3(?:(?:(?:1[6-9]|[2-9]\d)?(?:0[48]|[2468][048]|[13579][26])|(?:(?:16|[2468][048]|[3579][26])00))))$|^(?:(?:0?[1-9])|(?:1[0-2]))(\/|-|\.)(?:0?[1-9]|1\d|2[0-8])\4(?:(?:1[6-9]|[2-9]\d)?\d{2})$/"
required="" aria-label="Date of birth">
</div>
<span ng-show="!insuranceLoginForm.dob.$valid && insuranceLoginForm.dob.$touched" tabindex="-1" aria-label="Please enter a valid date of birth" class="ng-hide">Please enter a valid date of birth.</span>
<div class="zipcode-input">
<label>Zip Code</label>
<input class="utagpiimask ng-pristine ng-untouched ng-empty ng-invalid ng-invalid-required ng-valid-pattern blur" type="text" ng-model="zipcode" name="zipcode" ng-pattern="/^[0-9]{5}(?:-[0-9]{4})?$/" required="" aria-label="Zipcode">
</div>
<span ng-show="!insuranceLoginForm.zipcode.$valid && insuranceLoginForm.zipcode.$touched" tabindex="-1" aria-label="Please enter a valid zip code" class="ng-hide">Please enter a valid zip code.</span>
</div>
</div>
<div ng-show="insuranceLoginMod == 2" class="login-data ng-hide">
<div class="firstname-input">
<label>Plan/Group ID</label>
<input class="utagpiimask ng-pristine ng-untouched ng-empty ng-invalid ng-invalid-required ng-valid-pattern" type="text" ng-model="planid" name="planid" ng-pattern="/^[a-zA-Z0-9]{3,}$/" required="" aria-label="Plan/group id">
</div>
<span ng-show="!insuranceLoginForm.planid.$valid && insuranceLoginForm.planid.$touched" tabindex="-1" aria-label="Please enter a valid plan id" class="ng-hide">Please enter a valid Plan ID.</span>
<div class="lastname-input">
<label>Member ID</label>
<input class="utagpiimask ng-pristine ng-untouched ng-empty ng-invalid ng-invalid-required ng-valid-pattern" type="text" ng-model="memberid" name="memberid" ng-pattern="/(^[a-zA-Z0-9]{3,})(-[0-9])?$/" required="" aria-label="Member id">
</div>
<span ng-show="!insuranceLoginForm.memberid.$valid && insuranceLoginForm.memberid.$touched" tabindex="-1" aria-label="Please enter a valid member id" class="ng-hide">Please enter a valid Member ID.</span>
</div>
<div class="submit-plan-info">
<div class="age-check">
<label class="lc-control lc-control--checkbox" for="certifyage">I certify that my use of this service abides by the
<a class="hippa-privacypolicies" href="/webapp/wcs/stores/servlet/LegalView?catalogId=11651&storeId=10851&category=InsuranceClaimsSystem"> Luxottica Retail HIPPA & Privacy Policies</a>
<input type="checkbox" ng-model="certifyage" name="certifyage" id="certifyage" data-element-id="D_X_MainNav_VisionInsurance-18YearsOld" required="" aria-label="18 years vision insurance checkbox"
class="ng-pristine ng-untouched ng-empty ng-invalid ng-invalid-required blur">
<div class="lc-control__indicator"></div>
</label>
</div>
<span class="age-check-error ng-hide" ng-show="!insuranceLoginForm.certifyage.$valid && insuranceLoginForm.certifyage.$touched"
aria-label="To proceed, tick the box above to certify you're 18 years or older. If you're not, you cannot proceed with this step.">To proceed, tick the box above to certify you're 18 years or older. If you're not, you cannot proceed with this
step.</span>
<button class="submit-plan-info-button" name="submitplaninfobutton" ng-click="submitInsuranceLogin()" data-element-id="X_X_MainNav_VisionInsurance-CheckEligibility">Apply insurance</button>
</div>
</form>Text Content
LensCrafters Return Policy - Online & In-store Purchase
Skip main navigation
Find a Store
Previous
Our precautions in store. Learn more
Free shipping and free returns.
Get blue light filtering lenses. Shop Now
Book an eye exam online. Schedule now
Buy online, pick up in store. Shop Now
Our precautions in store. Learn more
Free shipping and free returns.
Get blue light filtering lenses. Shop Now
Book an eye exam online. Schedule now
Buy online, pick up in store. Shop Now
Our precautions in store. Learn more
Next
Insurance accepted online and in store
0
EYEGLASSES
* Eyeglasses
SHOP BY gender
Women’s Eyeglasses
Men’s Eyeglasses
Kids’ Eyeglasses
view all eyeglasses
SHOP BY our picks
Best sellers Ray-Ban Oakley New arrivals
SHOP BY LENSES
Blue light Transitions light-responsive
SHOP BY OFFER
Designer Sale | 50% off frame + lenses
view all eyeglasses
For every sunny moment.
50% off lenses
with frame purchase
SHOP EYEGLASSES
SUNGLASSES
* Sunglasses
SHOP BY gender
Women’s Sunglasses
Men’s Sunglasses
Kids’ Sunglasses
view all sunglasses
SHOP BY our picks
Best sellers Ray-Ban Oakley New arrivals
SHOP BY LENSES
Polarized Oakley Prizm
SHOP BY OFFER
Designer Sale | 50% off frame + lenses
view all sunglasses
For every sunny moment.
50% off lenses
with frame purchase
Shop sunglasses
CONTACT LENSES
* Contact lenses
Need a contact lenses refill?
LOGIN TO REORDER
Complete your first contact lens purchase and you can reorder next time with
just one click.
Your last purchase
Previous Next
/
REORDER NOW
Acuvue contacts
Dailies contacts
Air Optix contacts
Biofinity contacts
LensCrafters contacts
Ray-Ban contacts
Biotrue contacts
Precision 1 contacts
Ultra contacts
view all contact lenses
OUR PICKS View all
ACUVUE OASYS® with Transitions™ - 6 Pack
ACUVUE OASYS® 1-Day with HydraLuxe™ Technology, 90 pack
1-DAY ACUVUE® MOIST, 90 pack
ACUVUE OASYS® with HYDRACLEAR® PLUS Technology, 24 pack
ACUVUE OASYS® for ASTIGMATISM, 6 pack
ACUVUE OASYS® 1-Day for ASTIGMATISM, 30 pack
1-DAY ACUVUE® MOIST FOR ASTIGMATISM - 90 PACK
ACUVUE OASYS® with HYDRACLEAR® PLUS Technology, 12 pack
1-DAY ACUVUE® MOIST, 30 pack
Acuvue Oasys 1-Day for Asigmatism 90 Pack
Up to $150 off
an annual supply of contact lenses
Ask your eye care professional for complete wear, care and safety
information.
shop now
Need a contact lenses refill?
LOGIN TO REORDER
Complete your first contact lens purchase and you can reorder next time with
just one click.
Loading your previous order...
Your last purchase
here's your last purchase
Previous Next REORDER NOW
/
LENSES
*
BRANDS
* Brands
View all brands
Armani Exchange Arnette Brooks Brothers Bulgari Burberry Chaps Coach Costa
Del Mar Dolce&Gabbana Ess Gucci Giorgio Armani LensCrafters Michael Kors
Oakley Oakley Youth Persol Polo Prep Polo Ralph Lauren Prada Prada Linea
Rossa Ralph by Ralph Lauren Ralph Lauren Ray-Ban Ray-Ban Jr Sferoflex Starck
Eyes Tiffany Tom Ford Tory Burch Valentino Versace Vogue Vogue Jr
View all brands
shop RAY-BAN
EYE EXAM
* Eye exam
Schedule an eye exam
for you and your family
Find the LensCrafters store closest to you
SEARCH
Protecting your eyes and the community
We’ve created a customer and patient experience that prioritizes hygiene and
safety without sacrificing our quality of care.
Hands and respiratory hygiene
Surface and products hygiene
Social distancing
discover more
HERE’S SOME LIGHT READING
Vision guide Importance of eye exams Our doctors Clarifye Dr. Tips
Doctor’s Tips
In this episode, Blue Light
WATCH THE VIDEO
Search for... ???SEARCH_ACCESSKEY??? ???SEARCH_CATALOG???
???SEARCH_CATALOG???
RAY-BAN VERSACE OAKLEY BURBERRY EYEGLASSES CONTACT LENSES SUNGLASSES
0
Favorites
My account My account Logout
My Account
Logout
Vision insurance Find a store
0
Favorites
0
Cart
50% off lenses with frame purchase Shop now Other offers
× Exclusive savings for you
- Online & In Store - 50% off lenses with frame purchase APPLIES DIRECTLY IN
CART Shop Eyewear
- Online & In Store - Free Blue Light lenses with kids frame purchase APPLIES
DIRECTLY IN CART Shop Kids Eyeglasses
- Online and In Store | new CUSTOMERS only - 20% off your first supply of
contact lenses* Use promo code: CONTACTS20 Shop Contacts
- Online & In Store - Designer Sale | 50% off frame + lenses APPLIES DIRECTLY IN
CART Shop Designer Sale
VIEW ALL OFFERS
BACK TO CUSTOMER SERVICE
SHIPPING AND RETURNS POLICY
Find out all you need to know about our shipping policy, shipping costs, returns
policy and purchase refunds.
SHIPPING INFORMATION
+
What are your shipping options? When selecting a shipping method in your cart,
you will find different options catered to your needs.
What are your shipping options? When
selecting a shipping method in your cart,
you will find different options
catered to your needs.
On top of the shipping days, we will take extra days to process your order
depending on whether it includes prescription eyewear, non-prescription eyewear
or contact lenses.
PRESCRIPTION EYEWEAR
7 days to process + shipping days, once your prescription is verified
CONTACT LENSES
2 days to process + shipping days, once your prescription is verified
NON-PRESCRIPTION EYEWEAR
2 days to process + shipping days
SHOP EYEGLASSES SHOP SUNGLASSES SHOP CONTACT LENSES
RETURN POLICY
+
Need to return your eyewear? Here's how to handle the return of your online &
in-store purchases.
Need to return your eyewear?
Here's how to handle
the return of your
online & in-store purchases.
You can return your eyewear for a full refund or replace them within 30 days of
the dispense date, which is the day they arrive at your home or the day you
purchase them in store.
Please note: Applies to original purchase. Does not cover accidental damage,
scratches, breakage or theft.
RETURNING ONLINE PURCHASES
REQUEST A RETURN
1. To get the ball rolling, please visit our Return Request page and provide
your item(s) and order details. Within 48 hours, we will email a prepaid
shipping label or an update on your request.
2. Once you get the email, print out the prepaid shipping label, pack up the
product in the same box, attach the shipping label and send it on off.
3. On receiving the returned product, we'll refund your purchase on the card
you used at checkout. This process can take about 7-10 days. You'll receive
an email confirming your refund, but if you feel it's been too long, please
give our customer service a call.
CHAT WITH US
Got questions about your returns? Chat with out customer service team and get
answers on the spot from Monday - Friday: 09:00 AM - 05:30 PM EDT.
Click here to chat now
CONTACT US
RETURNING IN-STORE PURCHASES
If you purchased your eyewear in store, returning is simple. All you have to do
is:
1. Take them back to the same location you bought them at.
2. Make sure they're in original condition and undamaged.
3. Bring your receipt and an associate will guide you through the return
process.
Our return policy will be extended for an extra 30 days once our stores re-open.
FIND A STORE
Contact us for any question
Check your insurance eligibility
We accept most vision insurance plans online, saving you time and money.
Discover more
PERSONAL INFORMATION
PLAN INFORMATION
First Name
Please enter a valid first name.
Last Name
Please enter a valid last name.
Date of Birth
Please enter a valid date of birth.
Zip Code
Please enter a valid zip code.
Plan/Group ID
Please enter a valid Plan ID.
Member ID
Please enter a valid Member ID.
I certify that my use of this service abides by the Luxottica Retail HIPPA &
Privacy Policies
To proceed, tick the box above to certify you're 18 years or older. If you're
not, you cannot proceed with this step. Apply insurance
BRANDS
BRANDS
* Ray-Ban
* Oakley
* Versace
* Coach
* Michael Kors
* Prada
* View all Brands
EYECARE
EYECARE
* Our Lenses
* Schedule an Eye Exam
* Vision Guide
* Eyewear Glossary
* Measuring your PD
*
* Doctor tips
* Blue Light Glasses
SAVINGS
SAVINGS
* Offers & Discount
* Insurance
* LensCrafters credit card
* AAA Members
* AARP Members
*
CUSTOMER SERVICE
CUSTOMER SERVICE
* Purchase Care
* Online Returns
* Track Your Order
* FAQ
* Live chat
* Contact us
LEGAL
LEGAL
* Privacy Policy
* Terms & Conditions
* Independent Doctor's Notice
* AdChoices
COMPANY INFO
COMPANY INFO
* About us
* Our Flagship Store
* Careers
* Find a Store
* Site Map
UNITED STATES (English)
* UNITED STATES (English)
* UNITED STATES (Español)
* CANADA (English)
* CANADA (Française)
We guarantee every transaction is 100% secure
*
*
*
*
*
*
Buy now, pay later with Affirm. Learn More
© 2021 LensCrafters All Rights Reserved
Other sites of the Group
DISCOVER OTHER BRANDS FROM LUXOTTICA
Ray-Ban Oakley Persol Oliver Peoples Vogue Eyewear Sunglass Hut Target Optical
Glasses.com Contact Direct