www.samsung.com
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72.246.168.51
Public Scan
Submitted URL: http://safelinks.protection.outlook.com/?url=https%3A%2F%2Fibx2.net%2Fibx%2Frd2%2Fcj0nobfgchth9hrqh5ag%2F%3Fx2%3D762At06y53BBOwfNqhainhL...
Effective URL: https://www.samsung.com/us/support/?utm_campaign=email_categoryrecap_2_of_3&utm_medium=email&utm_source=wunderkind&utm_t...
Submission: On July 26 via api from US — Scanned from GB
Effective URL: https://www.samsung.com/us/support/?utm_campaign=email_categoryrecap_2_of_3&utm_medium=email&utm_source=wunderkind&utm_t...
Submission: On July 26 via api from US — Scanned from GB
Form analysis 12 forms found in the DOM
Name: signInForm — GET https://account.samsung.com/accounts/v1/samsung_com_us/signInGate
<form id="signInForm" name="signInForm" method="get" action="https://account.samsung.com/accounts/v1/samsung_com_us/signInGate">
<input type="hidden" name="response_type" id="response_type" value="">
<input type="hidden" name="client_id" value="kv5di1wr19">
<input type="hidden" name="locale" id="locale" value="">
<input type="hidden" name="countryCode" value="US">
<input type="hidden" name="redirect_uri" id="redirect_uri" value="/aemapi/v6/data-login/afterLogin.us.json">
<input type="hidden" name="state" id="signInState" value="">
<input type="hidden" name="goBackURL" id="signInGoBackURL" value="">
<input type="hidden" name="scope" id="scope" value="">
</form>Name: signOutForm — GET https://account.samsung.com/accounts/v1/samsung_com_us/signOutGate
<form id="signOutForm" name="signOutForm" method="get" action="https://account.samsung.com/accounts/v1/samsung_com_us/signOutGate">
<input type="hidden" name="client_id" value="kv5di1wr19">
<input type="hidden" name="state" id="signOutState" value="">
<input type="hidden" name="signOutURL" id="signOutURL" value="/aemapi/v6/data-login/afterLogout.us.json">
</form>Name: joinForm — POST https://account.samsung.com/membership/
<form id="joinForm" name="joinForm" method="post" action="https://account.samsung.com/membership/">
<input type="hidden" name="actionID" value="SignupAP">
<input type="hidden" name="serviceID" value="kv5di1wr19">
<input type="hidden" name="serviceName" value="SAMSUNG">
<input type="hidden" name="domain" value="www.samsung.com">
<input type="hidden" name="countryCode" value="US">
<input type="hidden" name="languageCode" value="en">
<input type="hidden" name="registURL" id="joinRegistURL" value="/aemapi/v6/data-login/afterLogin.us.json">
<input type="hidden" name="returnURL" id="joinReturnURL" value="">
<input type="hidden" name="goBackURL" id="joinGoBackURL" value="">
<input type="hidden" name="ssoType" value="ENC_TK">
<input type="hidden" name="emailActivationURL" id="joinEmailActivationURL" value="/aemapi/v6/data-login/emailActivationURL.us.json">
</form>Name: findAccountForm — POST https://account.samsung.com/membership/
<form id="findAccountForm" name="findAccountForm" method="post" action="https://account.samsung.com/membership/">
<input type="hidden" name="actionID" value="FindEmail">
<input type="hidden" name="serviceID" value="kv5di1wr19">
<input type="hidden" name="serviceName" value="SAMSUNG">
<input type="hidden" name="domain" value="www.samsung.com">
<input type="hidden" name="countryCode" value="US">
<input type="hidden" name="languageCode" value="en">
<input type="hidden" name="goBackURL" id="findGoBackURL" value="">
<input type="hidden" name="ssoType" value="ENC_TK">
</form>Name: accountModifyForm — POST https://account.samsung.com/membership/
<form id="accountModifyForm" name="accountModifyForm" method="post" action="https://account.samsung.com/membership/">
<input type="hidden" name="actionID" value="ModifyUserInfo">
<input type="hidden" name="serviceID" value="kv5di1wr19">
<input type="hidden" name="serviceName" value="SAMSUNG">
<input type="hidden" name="domain" value="">
<input type="hidden" name="countryCode" value="US">
<input type="hidden" name="languageCode" value="en">
<input type="hidden" name="goBackURL" id="accountModifyGoBackURL" value="">
<input type="hidden" name="ssoType" value="ENC_TK">
</form>Name: textForm —
<form id="textForm" name="textForm">
<input type="hidden" name="productCountText" id="productCountText" value="Number of Products">
</form>javascript:;
<form action="javascript:;" class="gnb-search__form" role="search" autocomplete="off">
<fieldset>
<legend>Search form</legend>
<div class="gnb-search__input-wrap">
<button type="button" class="gnb-search__input-btn--close">
<span class="hidden">Close</span>
<svg class="icon" focusable="false" role="presentation" aria-hidden="true" tabindex="-1">
<use href="#backward-bold"></use>
</svg>
</button>
<input type="text" name="search" class="gnb-search__input sl-search-input" maxlength="64" an-tr="search layer--search bar-submit" an-ca="search" an-ac="search layer" an-la="search bar:keyword submit" aria-label="search Samsung.com">
<span class="gnb-search__placeholder">Search Samsung.com</span>
<!-- input 에 text 가 입력되어 있으면 .gnb-search__input-btn--cancel--show 추가 -->
<button type="button" class="gnb-search__input-btn--cancel" data-link_cat="search" data-link_id="close" data-link_meta="close" data-link_position="search>type_header" data-event_name="type_header_close">
<span class="hidden">Cancel</span>
<svg class="icon" focusable="false" role="presentation" aria-hidden="true" tabindex="-1">
<use href="#cancel-bold"></use>
</svg>
</button>
<button type="submit" class="gnb-search__input-btn--search" an-tr="search layer--Image-submit" an-ca="search" an-ac="search layer" an-la="search bar:keyword submit">
<span class="hidden">Search</span>
<svg class="icon" focusable="false" role="presentation" aria-hidden="true" tabindex="-1">
<use href="#search-bold"></use>
</svg>
</button>
</div>
</fieldset>
</form><form class="yxt-SearchBar-form">
<label class="sr-only" for="yxt-SearchBar-input--SearchBar" id="yxt-SearchBar-inputLabel--SearchBar"> Conduct a search </label>
<input class="js-yext-query yxt-SearchBar-input" id="yxt-SearchBar-input--SearchBar" type="text" name="query" value="" aria-label="Conduct a search" aria-autocomplete="list" aria-controls="yxt-SearchBar-autocomplete--SearchBar"
aria-haspopup="listbox" autocomplete="off" autocorrect="off" spellcheck="false" placeholder="How do I find a replace">
<button type="button" class="js-yxt-SearchBar-clear yxt-SearchBar-clear yxt-SearchBar--hidden component yxt-Answers-component" data-eventtype="SEARCH_CLEAR_BUTTON" data-eventoptions="{}" data-component="IconComponent"
data-opts="{ "iconName": "close" }" data-prop="icon" data-is-component-mounted="true" data-is-analytics-attached="true">
<div class="Icon Icon--close " aria-hidden="true">
<svg viewBox="0 1 24 24" xmlns="http://www.w3.org/2000/svg">
<path d="M7 8l9.716 9.716m0-9.716L7 17.716" stroke="currentColor" stroke-width="2"></path>
</svg>
</div>
<span class="yxt-SearchBar-clearButtonText sr-only"> Clear </span>
</button>
<button type="submit" class="js-yext-submit yxt-SearchBar-button">
<div class="yxt-SearchBar-buttonImage component yxt-Answers-component" data-component="IconComponent"
data-opts="{ "iconUrl": "/us/smg/etc.clientlibs/samsung/clientlibs/us/support/clientlib-common/resources/images/icon-search.svg" }" data-is-component-mounted="true">
<div class="Icon Icon--default " aria-hidden="true">
<img src="/us/smg/etc.clientlibs/samsung/clientlibs/us/support/clientlib-common/resources/images/icon-search.svg" alt="" class="Icon-image">
</div>
</div>
<span class="yxt-SearchBar-buttonText sr-only"> Submit </span>
</button>
</form>javascript:void(0);
<form action="javascript:void(0);" class="search-product-card__form" role="search">
<fieldset>
<legend>Search form</legend>
<div class="search-product-card__form-container">
<div class="text-field-wrap">
<div class="text-field">
<label for="search-product-card-support">Search your model number</label>
<input id="search-product-card-support" type="text" autocomplete="off">
<button type="button" class="search-product-card__form-delete"><span class="hidden">Delete</span>
<svg class="icon" focusable="false" role="presentation" aria-hidden="true" tabindex="-1">
<use href="#cancel-bold"></use>
</svg>
</button>
</div>
<button type="button" class="search-product-card__form-submit"><span class="hidden">Search</span>
<svg class="icon" focusable="false" role="presentation" aria-hidden="true" tabindex="-1">
<use href="#search-bold"></use>
</svg>
</button>
</div>
<div class="search-product-card__suggested-searches-wrap scrollbar">
<div class="scrollbar__wrap">
<div class="scrollbar__contents">
<p class="search-product-card__searches-title">Suggested Searches</p>
<ul class="u07-search-kv__searches-list" role="presentation"></ul>
</div>
</div>
<div class="scrollbar-horizontal__track" style="display: none;">
<div class="scrollbar-horizontal__track-content">
<div class="scrollbar-horizontal__bar"></div>
</div>
</div>
<div class="scrollbar-vertical__track" style="display: none;">
<div class="scrollbar-vertical__track-content">
<div class="scrollbar-vertical__bar"></div>
</div>
</div>
</div>
<div class="search-product-card__no-result-wrap" style="display: none;">
<p class="search-product-card__searches-title">Please enter a valid model number or name</p>
</div>
</div>
</fieldset>
</form>javascript:void(0);
<form action="javascript:void(0);" class="search-product-card__form" role="search">
<fieldset>
<legend>Search form</legend>
<div class="search-product-card__form-container">
<div class="text-field-wrap">
<div class="text-field">
<label for="search-product-card-model">Search Model Code or Name</label>
<input id="search-product-card-model" type="text" autocomplete="off">
<button type="button" class="search-product-card__form-delete"><span class="hidden">Delete</span>
<svg class="icon" focusable="false" role="presentation" aria-hidden="true" tabindex="-1">
<use href="#cancel-bold"></use>
</svg>
</button>
</div>
<button type="button" class="search-product-card__form-submit"><span class="hidden">Search</span>
<svg class="icon" focusable="false" role="presentation" aria-hidden="true" tabindex="-1">
<use href="#search-bold"></use>
</svg>
</button>
</div>
<div class="search-product-card__suggested-searches-wrap scrollbar">
<div class="scrollbar__wrap">
<div class="scrollbar__contents">
<p class="search-product-card__searches-title">Suggested Searches</p>
<ul class="u07-search-kv__searches-list" role="presentation"></ul>
</div>
</div>
<div class="scrollbar-horizontal__track" style="display: none;">
<div class="scrollbar-horizontal__track-content">
<div class="scrollbar-horizontal__bar"></div>
</div>
</div>
<div class="scrollbar-vertical__track" style="display: none;">
<div class="scrollbar-vertical__track-content">
<div class="scrollbar-vertical__bar"></div>
</div>
</div>
</div>
<div class="search-product-card__no-result-wrap" style="display: none;">
<p class="search-product-card__searches-title">Please enter a valid model number or name</p>
</div>
</div>
</fieldset>
</form>POST
<form class="ermsDataForm" method="post" target="_blank">
<input type="hidden" name="siteCode">
<input type="hidden" name="siteId">
<input type="hidden" name="groupCode" value="">
<input type="hidden" name="groupEngName" value="">
<input type="hidden" name="typeCode" value="">
<input type="hidden" name="typeName" value="">
<input type="hidden" name="typeEngName" value="">
<input type="hidden" name="subtypeCode" value="">
<input type="hidden" name="subtypeName" value="">
<input type="hidden" name="subtypeEngName" value="">
<input type="hidden" name="modelCode" value="">
<input type="hidden" name="modelName" value="">
<input type="hidden" name="modelDisplayName" value="">
<input type="hidden" name="topic" value="">
</form>Name: callMeForm — POST https://webcallback.ipcc.samsungsdsa.com/request.do
<form name="callMeForm" action="https://webcallback.ipcc.samsungsdsa.com/request.do" method="post" target="popup">
<input type="hidden" name="systemName" value="samsung.com"> <input type="hidden" name="systemPage" value="GetSupport">
</form>Text Content
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service via Spanish language SMS support using AI language translation
technology and Best Customer Experience Strategy for Samsung Beyond Boundaries,
a program that provides customers in rural areas with access to quality repair
service.
Winner of Best in Future of Customer Experience
IDC FUTURE ENTERPRISE AWARDS
Samsung Electronics America Customer Care Connected Care is named the overall
winner of IDC’s inaugural Future Enterprise Best in Future of Customer
Experience North America Awards. Samsung Connected Care is being recognized for
delivering the first digitalized prescriptive customer service in the home
appliance industry.
Product Quality and Service Quality
RANKED #1
Samsung has ranked #1 in Overall Product Quality and Service Quality for TVs and
Home Appliances in the 2022 American Customer Satisfaction Index Survey.1,2,3
Best Innovation in Customer Experience - over 10k employees
GOLD AWARD WINNER
Samsung Electronics America’s Customer Care division received 2022 International
Customer Experience Awards – Best Innovation in CX (over 10,000 employees)
category. This honor recognizes Customer Care’s innovations and goal of
providing best-in-class customer support via text messaging.
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Samsung Care+, your phone with added peace of mind
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Learn about the latest phone update - One UI 5
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CRACKED SCREEN? SKIP THE REPAIRS.
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$250.* Additional 5% applied at cart.
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Use our interactive simulators to walk through select hardware and software
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If you’re looking for a replacement part, visit Samsung Parts to find what you
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parts or start a self-repair Start a self-repair - Find replacement parts or
start a self-repair - Find replacement parts or start a self-repair
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*Price is reflective of purchasing the lowest price Certified Re-Newed phone
with a cracked screen trade in. See Terms & Conditions
1 Based on the 2022 American Customer Satisfaction Index survey of customers
rating their own TV and Home appliances.
2 ACSI is a registered trademark of American Customer Satisfaction Index LLC.
3 Samsung tied with three other brands for Service Quality for Home Appliance.
* Home Home
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As of Nov. 1, 2017, the Samsung Electronics Co., Ltd. printer business and its
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