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MASTERCARDS NOT WORKING ACROSS THE UK: CHAOS FOR CREDIT AND DEBIT CARD USERS


MASTERCARD CREDIT AND DEBIT CARDS ARE NOT WORKING ACROSS THE UK TODAY IN AN
OUTAGE THAT HAS SPARKED CHAOS FOR CUSTOMERS.

By Aaron Brown
14:10, Sat, Mar 5, 2022 | UPDATED: 18:44, Sat, Mar 5, 2022
112 Link copied


SANTANDER USERS REPORT PROBLEMS AFTER MASTERCARD FACES ISSUES


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Update 14:00, March 5 – Mastercard has confirmed that some transactions were
impacted by a "scheduled system update" earlier today. However, the company says
the situation has now been resolved and "all systems are working as normal". A
number of banks that rely on Mastercard to process transactions had already
confirmed that its systems were behind the problems.

The original story, published before Mastercard had issued a statement about the
problems processing transactions with credit and debit cards in the UK, follows
below...



Mastercard customers are struggling to pay in the UK right now (Image: GETTY •
MASTERCARD)

Hundreds of customers have experienced issues paying at the checkout with a
Mastercard card. The payment firm appears to be suffering an outage across the
UK with hundreds of debit and credit card owners taking to social media to
complain about the problems. Mastercard has yet to comment on the issue, which
has seemingly blocked people from paying with Mastercard-powered credit and
debit cards. The problem impacts both contactless and chip-and-PIN payments.
Apple Pay and Google Pay are also down, reports suggest.

Mastercard and VISA are the two market leaders when it comes to payment
processing technologies. Banks including Santander, Monzo, First Direct,
Barclaycard, HSBC, and Nationwide all rely on Mastercard for their cards.





A growing number of complaints suggest there are problems nationwide with
Mastercard payments (Image: DOWNDETECTOR)

Independent service DownDetector, which monitors the performance of online
services by tracking complaints on social media, shows a huge spike in the
number of complaints about Mastercard. At its peak, more than 400 people were
complaining about the glitch. It's unclear what has caused the problem, which
has seen shoppers at the checkout unable to pay for goods. Huge numbers of
people have taken to Twitter to share their experiences during the outage, which
is believed to have started around 11.30am this morning (March 5, 2022).



Although Mastercard hasn't commented on the rising reports about problems at the
checkout, a number of banks have spoken out about the issues. App-based banking
firm Monzo, which has more than five million customers and 100,000 business
account owners in the UK, has responded to a number of complaints from customers
unable to use their cards today.



Using the official social media account, the Monzo customer service team have
responded to a number of complaints. "We've been made aware of issues with
Mastercard and Visa. We're so sorry for the inconvenience you're having here.
Our engineers are working to get this fixed as soon as possible. Please keep an
eye on our social media for updates," one tweet reads. 

First Direct, another bank that relies on Mastercard for its cards, responded to
a disgruntled customer who was unable to use their card in Aldi and McDonalds
today. In the tweet, the bank confirms: "I'm sorry about that, we are aware of
some industry wide card issues today. Please continue to try your card and use
alternative methods of payment until this is resolved. We know this is not ideal
and are doing everything we can to sort this."

Barclaycard, Nationwide and HSBC have yet to comment on customer reports about
problems with their cards.




SANTANDER USERS REPORT PROBLEMS AFTER MASTERCARD FACES ISSUES




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"Morrisons unable to take Mastercard payment this morning. Manager says it’s a
worldwide problem," one disgruntled shopper shared on social media. Another
added: "Great got declined doing shopping because of issues with Mastercard"

Mastercard has not commented on the growing number of reports. In response to
one customer who tweeted about issues with payment in a UK supermarket, the
customer service team from Mastercard responded: "Mastercard is a technology
provider to banks and financial institutions. We do not hold any account or
transaction related information. Please contact your card issuing bank regarding
your query via the number listed at the back of your card. Thank you!"




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