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OUR COOKIES

Just to let you know, this website uses cookies. We have to use necessary
cookies which ensure our website functions properly. We use functionality,
performance, and targeting cookies to improve our services, as well as
personalise your visit where you have given us permission to do so. To continue
to use the website and all functionality, click ‘Accept cookies’ to proceed.

If you wish to manage the cookies we use on your visit, please select ‘Manage
cookies’, or for full details please see our Cookie policy.

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 * Bank accounts
 * Credit cards
 * Savings
 * Insurance
 * Loans
 * Mortgages
 * Ways to bank
 * Help
 * About us


Login to Personal banking
 * Bank accounts
 * Credit cards
 * Savings
 * Insurance
 * Loans
 * Mortgages
 * Ways to bank
 * More
 * * Help
   * About us

 * Mortgages
 * Ways to bank


WANT TO CHANGE THE WORLD? IT CAN START BY CHANGING YOUR BANK

At The Co-operative Bank, we promise we won't support businesses or
organisations that have business relationships with oppressive regimes and we
will promote human rights and equality across the world.

Explore our current accounts

See the latest news and announcements from The Co-operative Bank.

News and announcements


SAVING MORE OR JUST STARTING, CHOOSE A SAVINGS ACCOUNT THAT HELPS YOU ALONG THE
WAY

Whether you're a long-time saver or just starting out, here at The Co-operative
Bank we have a range of options to help you on your savings journey — no matter
what that looks like.

Explore our savings accounts


OUR HIGHLY RATED MOBILE APP

Our mobile banking app is a quick and secure way to manage your money from your
smart devices. View your balance, make payments, check recent transactions and
more.

 * Check your balance and transactions in just a few taps
 * Transfer money and set up new payments, on the go
 * Apply for savings accounts and credit cards directly in the app
 * Get fraud alerts, for example if someone registers your account on a new
   device
 * Manage your personal details, such as your phone number and email address


Explore and download our app


OVER 2 MILLION CUSTOMERS AND COUNTING - HERE’S WHAT THEY HAVE TO SAY

"I've been banking with the Co-op for over 10yrs now. The staff have always been
very helpful, and the app is great. It's also the only bank where you don't have
to worry where your money is being invested."




FEEL AT HOME WITH A MORTGAGE THAT SUITS YOU

Whether you're planning for your first mortgage, your next move, or looking for
a new mortgage deal — get started with our free Mortgage in Principle and Advice
Service. T&Cs and eligibility apply. And for every eligible mortgage completed,
we donate £5 to Centrepoint (view additional Centrepoint information, including
the terms that apply).

Get a free Mortgage in Principle


KEEP CONTROL OVER YOUR REPAYMENTS WITH OUR FIXED-RATE CREDIT CARD

Life can be unpredictable, but that doesn't mean your finances have to be. With
our 3 year fixed-rate credit card you can manage your monthly repayments with a
locked-in 8.9% interest rate on purchases and balance transfers for the first 3
years.

View our 3 year fixed-rate credit card



WE'RE HERE TO HELP, NO MATTER WHAT YOU'RE GOING THROUGH

If you're struggling with the rising cost of living, managing your finances, or
just having a hard time at the moment, we're here to help you find the right
support.

Visit our Money Management Hub


 * HELP AND SUPPORT
   
   Get help and support with your Co-operative Bank products and services and
   take a look at our popular help topics below.


FRAUD

How we keep our services secure, and what you can do to keep yourself safe from
financial harm.

View the latest fraud alerts

How to protect yourself online

View common fraud threats

Learn about fraud


POPULAR HELP TOPICS

Our most popular help topics may help you find the information you need,
quickly.

Forgotten login details for online banking

Staying safe with online banking

Logging into the app

Added security when making payments online


PRODUCT HELP

Get help with your everyday banking products, however you prefer to manage your
money.

Help with current accounts

Help with credit cards

Help with ISAs & savings

Help with mortgages

Help with loans

Help with insurance


NEWS AND ANNOUNCEMENTS


CHANGES TO ONLINE PAYMENTS

We've changed the way we confirm your online payments to keep your money safer.

Find out more about the changes to online payments


SETTING UP A DIGITAL WALLET IS EASY

It's a quicker and safer way to pay. Leave your cards and your wallet at home,
and just use your phone.

Set up a digital wallet


PROVIDING AN ACCESSIBLE DIGITAL SERVICE

The Co-operative Bank has achieved AA WCAG 2.1 Accreditation for website
accessibility by the expert independent assessor Digital Accessibility Centre
(DAC).




ETHICAL THEN, NOW AND ALWAYS

We are guided by a unique, customer-led Ethical Policy that shapes how we do
business. Our values and ethics have always been more than just words. We are
serious about taking our commitments off the page and putting them into action,
and campaigning on the issues that matter to you.

Learn more about our values and ethics


WE'RE A WHICH? ECO PROVIDER

Here at The Co-operative Bank we set high ethical standards in the services we
provide and the businesses we finance, most of which are small and medium sized.
Excluding businesses that support the extraction or production of fossil fuels
and conduct unethical labour practices.





INDEPENDENT SERVICE QUALITY SURVEY RESULTS


PERSONAL CURRENT ACCOUNTS

As part of a regulatory requirement, an independent survey was conducted to ask
approximately 1,000 customers of each of the 16 largest personal current account
providers if they would recommend their provider to friends and family. The
results represent the view of customers who took part in the survey.


OVERALL SERVICE QUALITY

We asked customers how likely they would be to recommend their personal current
account provider to friends and family.

Ranking

1


80%
2


78%
3


77%
4


69%
5
=

66%
14


51%

Read our detailed personal current account service quality survey results.

The requirement to publish the Financial Conduct Authority Service Quality
Information for personal current accounts can be found on our personal current
account service quality information page.


AUTHORISED PUSH PAYMENT (APP) FRAUD RANKINGS IN 2022

Authorised push payment (APP) fraud happens when someone is tricked into
transferring money to a fraudster's bank account.

These charts use data given to the Payment Systems Regulator (PSR) by major
banking groups in the UK in 2022.

You can read the full report by visiting www.psr.org.uk/app-fraud-data


SHARE OF APP FRAUD REFUNDED

This data shows the proportion of total APP fraud losses that were reimbursed,
out of 14 firms. Higher figure is better.

See the full results


APP FRAUD SENT PER £MILLION TRANSACTIONS

This data shows the amount of APP fraud sent per million pounds of transactions,
out of 14 firms. Lower figure is better.

See the full results


APP FRAUD RECEIVED PER £MILLION TRANSACTIONS: SMALLER UK BANKS AND PAYMENT FIRMS

This data shows the amount of APP fraud received per million pounds of
transactions, ranked out of 20 firms. Lower figure is better.

See the full results


APP FRAUD RECEIVED PER £MILLION TRANSACTIONS: MAJOR UK BANKS AND BUILDING
SOCIETIES

This data shows the amount of APP fraud received per million pounds of
transactions, ranked out of 20 firms. Lower figure is better.

See the full results



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 * Our modern slavery and human trafficking statement

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The Co-operative Bank, Platform, smile and Britannia are trading names of The
Co-operative Bank p.l.c., P.O. Box 101, 1 Balloon Street, Manchester M60 4EP.
Registered in England and Wales No. 990937. The Co-operative Bank p.l.c. is
authorised by the Prudential Regulation Authority and regulated by the Financial
Conduct Authority and the Prudential Regulation Authority (No. 121885).

Credit facilities are provided by The Co-operative Bank p.l.c. and are subject
to status and our lending policy. The Bank reserves the right to decline any
application for an account or credit facility. The Co-operative Bank p.l.c.
subscribes to the Standards of Lending Practice which are monitored by the
Lending Standards Board.

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