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Submission: On June 07 via manual from AU — Scanned from AU
Submission: On June 07 via manual from AU — Scanned from AU
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3G network is closing from Sept 2024. Find out more Skip to Primary NavigationSkip to ContentSkip to Footer * Personal * Business * Enterprise * Customer Service * Cart * Log In * Mobile * Internet * Tablets & Watches * Network * Blog * Deals Search EOFY deals UP TO 65% OFF ON SELECT PREPAID SIMS. Shop now Ends 30/06/24. New services only. T&Cs apply. EOFY deals UP TO 65% OFF ON SELECT PREPAID SIMS. Shop now Ends 30/06/24. New services only. T&Cs apply. EOFY deals UP TO 65% OFF ON SELECT PREPAID SIMS. Shop now Ends 30/06/24. New services only. T&Cs apply. * Recharge * Activate SIM * Add-ons * Roaming * How it works * Deals WHAT ARE YOU SHOPPING FOR? PREPAID SIM PLANS Get connected with the flexibility to recharge when you want. Shop SIM plans PREPAID PHONES Mobile phones for every budget. Plus a Prepaid SIM to get you started. Shop phones PREPAID INTERNET Prepaid internet with no lock-in contract to work or play on the go. Shop internet HOW PREPAID WORKS Step 1: Buy a SIM Buy a SIM that’s right for you or connect with eSIM. Step 2: Activate online Activate your SIM and choose a plan that suits you best. Step 3: You're connected! Pause, change or cancel anytime with My Optus App. EOFY PREPAID DEALS 7 DAY SIM FOR $10 Online only - $12 SIM for $10. SIM sale ends 30/06/24. 5GB on first 3 recharges then 3GB. 7 day expiry. New services only. (T&Cs) Get deal 40GB FOR $12 Online only - $35 SIM for $12. SIM sale ends 30/06/24. 40GB for first 3 recharges, then 20GB. 28 day expiry. New services only. (T&Cs) Get deal 80GB FOR $22 Online only - $55 SIM for $22. SIM sale ends 30/06/24. 80GB for first 3 recharges, then 40GB. 28 day expiry. New services only. (T&Cs) Get deal 260GB FOR $220 $320 SIM for $220. SIM sale ends 30/06/24. 260GB for first 3 recharges, then 180GB. 365 day SIM. New services only. (T&Cs) Get deal 120GB FOR $120 $160 SIM for $120. SIM sale ends 30/06/24. 120GB for first 3 recharges, then 80GB. 6 month SIM. New services only. (T&Cs) Get deal RETURNING CUSTOMERS Recharge Recharge online or using the My Optus app. Recharge online Add-ons Add any extras when you recharge online or via the My Optus App. Prepaid add-ons Roaming Heading overseas? We've got great roaming Add-ons with great rates. Explore roaming FREQUENTLY ASKED QUESTIONS What is Optus Flex Plus? Want great value Prepaid plans? Connect to Optus Flex Plus today and unlock data benefits on your first 3 recharges, like on our $35 Flex Plus plan, you'll get 40GB for 28 days. New services only. T&Cs apply And if you don't use it, you won't lose it. Recharge before expiry or turn on AutoRecharge to rollover up to 200GB. Plus, enjoy the freedom to tweak and manage your plan and tune into great value add-ons anytime. Delivery information We offer free express delivery online: * Metro areas: Within 2 business days. * Non-metro areas: Within 5 business days. $2 SIMs are delivered within 5 business days for both metro and non-metro areas. Transferring my number to Optus Can I keep my number when switching to Optus Prepaid? Yes! Once you get your new SIM you will be able to choose to either keep your number or get a new one. * Head to optus.com.au/activate and have your new Optus Prepaid SIM and some ID handy. * Make sure your details match those provided to your current mobile provider. * On Step 3, select Keep Your Number. * We will send you an SMS to verify your number transfer, so please keep your current SIM in your device. Note: Don’t disconnect your service with your current provider - the number needs to be active at the time of the transfer. How long does it take to transfer my number? You can go through the activation process online at any time, however we can only transfer your number during: * Mon-Fri: 8am - 8pm * Sat: 10am - 6pm If you activate outside these hours, your number will remain active with your existing provider until the next transfer day. Transfer normally takes 15 minutes but can take up to 4 hours. Is there a cost to transfer my number? We don’t charge any fees to transfer your number, but if you cancel a contract with another provider early, they may charge you. Be sure to check with your existing provider as Optus is not liable for fees incurred as a result of you transferring your sevice from another carrier. Managing my account How can I recharge my Prepaid service? You can recharge your service the following ways: * using the My Optus app * going to optus.com.au/recharge * in-person at our Optus stores or participating stores by purchasing a recharge voucher * text "menu" to 9999 * calling 555 from your prepaid service (even with $0 balance) and selecting the recharge option Note Recharge vouchers are not available for the $160 and $320 recharge options. How can I check my Prepaid balance and data usage? You can check your Prepaid credit, balance, expiry date and data usage via the My Optus App or view other options. Changing or moving between Optus Prepaid plans Can I change or move between Optus Prepaid plans? Yes, you can change your current Prepaid plan. See this support page for more details. What Is Optus Pay ID Optus PayID is a unique one-time code created by us that allows you to use your internet banking or banking app to make payments for your prepaid recharge or device unlock. We receive your payment in real-time and will apply your recharge within seconds of payment. You can also share your one-time Optus PayID with a friend or family member who can make a payment on your behalf. For more info, see Optus PayID. How do I purchase a recharge voucher for someone else? If you’re on the Optus Network, you can purchase an Optus prepaid recharge voucher by texting the word VOUCHER to 9999 and following the prompts. Alternatively, you can visit one of our ‘yes’ Optus stores. STILL HAVE QUESTIONS? How Prepaid works Download My Optus app Visit an Optus store Text "menu" to 9999 WHY CHOOSE OPTUS We put you in control With Optus Flex Plus where you can connect in minutes on a new number with eSIM so you can choose when and how you connect. We adapt to your needs With flexible plan options & recharges to suit your needs so you can do more of what you want, when you want. We give you more With bonus data on activation and up to 200GB data rollover so you can enjoy amazing value everyday. TERMS AND CONDITIONS All for use in Australia. Fair Go Policy applies. Activate included SIM within 30 days of purchase or by the date advertised on a promotion, whichever is earlier, to receive advertised inclusions. Compatibility: If you bring your own device, make sure it's not locked to other networks and is compatible with the Optus network. To learn more, visit optus.com.au/compatibility Data: Charged per KB. Usage Alerts: Are sent to you in real time although delays may occur from time to time. You should not rely solely on the alert service to monitor your usage. To get up to speed with your balance, free SMS the keyword BAL to 9999 or download the My Optus app. Recharge vouchers and recharge cards: Must be redeemed by the end date specified on the voucher or card. Expired, lost or stolen vouchers will not be replaced or refunded. Premium SMS: Premium SMS (PSMS) within your Extras Credit or Extras Credit Add On enables you to send an SMS to vote or enter competitions by calling or texting a ‘19’ short code that is either 6 or 8 digits long. Excludes content purchases such as: Mobile ringtones, Mobile wallpaper, Online games, Chat services, Horoscopes, Subscription services, Age-restricted content, News, sports and weather updates, Music and video clips. The categories of premium SMS may change from time to time and we reserve the right to add or remove number ranges from any category set out above in accordance with those changes. OPTUS FLEX PLUS General: Physical SIM or eSIM required. Minimum Total Cost: Min cost is the recharge amount on the chosen plan (plus $2 for a physical SIM if applicable). eSIM: eSIM compatible device required. Activated when eSIM profile downloaded or within 5 days of placing order (whichever is earlier). SIM swaps and plan changes: SIM swaps not available for value SIMs. No inclusions or credit will be transferred during rate plan change to Optus Flex Plus. Once on Optus Flex Plus, customers will not be able to rate plan change to another plan. Activation bonus data: Additional data will be provided on first three recharges to new services only. Reverts to standard data inclusion after 3rd recharge: 3GB for $12, 20GB for $35, 30GB for $45, 40GB for $55, 80GB for $160, 180GB for $320. Excludes rate plan changes and SIM swaps. First three recharges must be within 3 years of activation to be eligible. Coverage: All Optus Flex Plus plans include access to the Optus 4G and 5G Networks (subject to availability and speed caps). 5G available in selected areas (excluding NT). 5G compatible phone and coverage required to access 5G. Coverage varies depending on your device and location. Check coverage at optus.com.au/coverage. Speed caps: Optus Flex Plus plans are speed capped, which means your network speed is capped to a maximum potential speed of 250Mbps on the $55 recharge option and 150Mbps on all other recharge options. These speeds are the maximum potential speeds that you may get access to. The actual network speed you experience may be slower and will vary depending on various factors including your device, location, available bandwidth and source of download. To access uncapped speeds for a day, you can purchase the Unlimited Data Day Add On. AutoRecharge (frequency): If you choose to turn AutoRecharge on, we will automatically deduct the recharge amount from your saved payment method on the day of recharge expiry (any time from 5.30am on that day). Your service will then automatically recharge between 11pm and 11.30pm (Sydney time) on the day of recharge expiry. If you cancel AutoRecharge after you have been charged, but before midnight on the day of recharge expiry, we will refund you within 2-10 business days depending on your payment method. You can change, set up and turn off your AutoRecharge through My Optus app, or by phone (call 555) or SMS (Text ‘Menu’ to 9999) if you have a saved payment method. AutoRecharge (low balance): Low balance AutoRecharge will turn on by default when you turn on AutoRecharge. If your data balance is reduced to 200MB before your next scheduled AutoRecharge, we will automatically recharge your account (limited to once per day). This will reset your inclusions and start a new recharge expiry period. You must have frequency AutoRecharge turned on to enable low balance AutoRecharge. You can manage your settings in My Optus app. Add Ons: You must be within an active recharge period to purchase Add Ons. Add Ons are used before the same inclusion type included with your standard recharge (e.g. a $10/5GB MyData Add On will be used before any remaining data in your standard recharge inclusions). If you recharge with the same Add On before your current Add On expires, your inclusions will roll over (excludes Unlimited Data Day, Optus Sport and $5 International Talk). Further T&Cs apply to each specific Add On see Add On page for details. International Talk: Standard international calls to selected destinations are included on selected plans and/or may be purchased as an Add On. Minutes are counted in per minute increments. Excludes non-standard international calls (premium/special/satellite/overseas toll-free numbers and video calls). Exclusions: Your standard recharge does not include non-standard national or internationals calls (such as premium/special/satellite/overseas toll-free numbers and video calls), non-standard national SMS/MMS, international SMS/MMS and roaming but some of these services may be accessed by purchasing an Add On. Data Rollover: Roll over unused included MyData up to a maximum of 200GB when you maintain an active AutoRecharge or when you recharge before expiry. Any applicable Activation Bonus Data or AutoRecharge Bonus Data is eligible for rollover but other bonus data is excluded unless expressly stated otherwise. Any data accumulated over 200GB will be forfeited. MyData Rollover will be used after you have used up all data included with your standard recharge or in any MyData Add On, or provided as a bonus in connection with a promotion. SMARTPHONES General: Mobile phone is network locked. For unlocking fees see optus.com.au/unlock. No rainchecks. Coverage: Coverage availability will vary depending on your device and location. Check coverage at optus.com.au/coverage based on your address and device. Network Compatibility: Handset has been modified to be optimised for the Optus network and performance on other networks is not guaranteed. Please refer to the Specifications section for specific network compatibility. Smartphone offer: Free $35 SIM Starter Kit: Included SIM contains $35 worth of value to be activated on $35 Flex Plus plan only. Inclusions for the initial expiry period will be applied free of charge at the time of activation. Speed caps apply. For full plan details see optus.com.au/prepaidplans. Offer available until withdrawn. Excludes Optus X Lite devices. New services only. OFFERS SIM on sale: These terms apply when a SIM is offered at a discounted price. Unless otherwise specified, available online and in Optus retail stores (excluding airport locations). New services only. Excludes eSIM. SIM includes specific recharge value which can be activated on to current in-market plans of the same value. Inclusions and expiry will depend on available or selected plan (if more than one plan is available). Discount applies to SIM purchase only. Ongoing recharges revert to standard price or as otherwise advertised. Offer available until the date specified in the promotion and may be withdrawn at any time. Flex Plus AutoRecharge Bonus: Customers will receive bonus data when they turn on AutoRecharge at the time of SIM activation and/or for each eligible recharge made via AutoRecharge (including Low Balance AutoRecharge). The bonus amount will vary depending on the recharge amount: 2GB bonus for $12 recharge; 5GB bonus for $35, $45 and $55 recharges. Excludes Long Expiry plans ($160 and $320) and Flex Plus Casual. If you turn AutoRecharge on or off during an active recharge, your current data balance will not be impacted and the change to your bonus data eligibility will take effect from your next recharge. Offer available in addition to any Activation Bonus Data (available to new services on first three recharges only). Manual recharges are excluded even if AutoRecharge is turned on. Offer available until withdrawn and may be changed at any time. 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