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JUNIPER PRIVACY POLICY

JULY 2021 UPDATE

What We Do
Our Commitment to Privacy
Information We May Collect
Purposes of Processing Personal Information
Marketing Preferences
Sharing and Disclosure of Personal Information
Security of Personal Information
Retention of Personal Information
Use of Cookies and Similar Technologies
Job Applicants
Children and Minors
Third-Party Sites
Local Privacy Rights
How to Contact Us
Changes to Our Privacy Policy

SUPPLEMENTAL PRIVACY INFORMATION

COVID-19 Notice
Juniper Recruiting Privacy Policy
Cookies and Tracking Technologies Notice


Regional Data Protection Information

Europe
European Privacy Notice
Post Schrems II International Personal Data Transfers - FAQ

Americas
Brazil Privacy Notice
California Privacy Notice
Colombia Personal Data Policies and Proceedings Manual


Asia Pacific
India Notice

Additional Notices for Products and Services
Juniper Sky Enterprise Supplement
Juniper ATP Cloud
Contrail Service Orchestration Supplement
Mist Supplement


Juniper Customer Data Protection Agreements
Customer Data Protection and Privacy Exhibit for Juniper Products and Services

Additional Local Provisions
Argentina – Data Export
California Consumer Privacy Act Confirmation for Customers and Partners
Russia Annex to Appendix 3 of the Customer Data Protection and Privacy Exhibit
For Juniper Product and Services—English Version

What We Do

We, Juniper Networks, Inc., 1133 Innovation Way, Sunnyvale, California 94089
USA, and other companies in Juniper Networks, Inc.’s group worldwide, including
Mist Systems, Inc. (collectively, “Juniper Networks”), provide
telecommunications network infrastructure products and solutions for enterprise
networks, for the cloud and for service providers (collectively, the “Juniper
Products”). Our technology includes, for example, routers, switches, network
management software and network security products, both wired and wireless. You
can find examples of our products, solutions and services here:
https://www.juniper.net/us/en/products.html.

We typically distribute Juniper Products through resellers and partners. In
cases where Juniper Products are used by our customers and partners on their own
premises and in their own cloud account(s), we generally do not have access to
the data (whether personal data or other confidential data of our customers or
partners) processed by the Juniper Products unless we are providing installation
services, customer support or success services, quality assurance, testing or
other professional services. When we do have access to personal information of
individuals, it is typically as a service provider/supplier to our customers and
partners, with limited exceptions, such as, for example:

 * For our Websites www.juniper.net and https://www.mist.com/, related sub-sites
   and other Websites and mobile applications that we provide (the “Websites,”
   which are included in the Juniper Products).
 * For our advertising, marketing, promotion, industry outreach and educational
   efforts (which are primarily in a business-to-business context versus direct
   to individual consumers).
 * In our relationships with operational vendors and suppliers.

In our role as a service provider/supplier, our contracts generally restrict us
from processing personal information of our customers and partners except for
the purposes permitted under our contracts and under applicable law.


This Privacy Policy is provided publicly including as notice to Juniper
Networks’ current and prospective customers and partners (including suppliers,
vendors, resellers, OEMs, distributors and other third parties), end users of
any Juniper Products, and visitors to, and users of, our Websites.



Our Commitment to Privacy

Juniper Networks respects and is committed to protecting the privacy of
individuals, including protecting any personal information of visitors to our
Websites as well as any personal information we may process in connection with
any Juniper Products. Together with the additional information at the links
available above, this Privacy Policy (the “Policy”) describes our personal
information processing in connection with the Juniper Products. Additional
license terms, terms of use, contracts, agreements and privacy statements may
also apply to particular Juniper Products. If there are contradictions between
this Policy and the more specific information for a particular Juniper Product,
the more specific information shall prevail to the extent permitted under
applicable law.



Information We May Collect

Juniper Networks may collect the following categories of personal information
through our Websites or in connection with our Juniper Products (in which case
we are generally acting as a service provider to, and data processor for, our
customers and partners).

 * Name.
 * Email address.
 * Postal or physical address or other contact information.
 * Social media account information.
 * Phone number(s).
 * Professional title/role and name of employer or other entity with which the
   individual is associated in a professional capacity.
 * IP addresses or other access log information.
 * MAC address.
 * Device ID information.
 * Any other personal information that our customers or partners elect to
   collect and share with Juniper Networks using the Juniper Products.
 * Information needed to answer a request or provide information and services to
   an individual.
 * Any information we are required to collect, or that is appropriate to
   collect, in order to comply with applicable laws or regulations.
   


Purposes of Processing Personal Information

We process personal information to support our customers and partners in their
use of Juniper Products; to market, promote and distribute Juniper Products; to
select and work with vendors and suppliers; for our operations and
administration, including in personnel matters, and for other legitimate
purposes to the extent permitted by applicable law. Examples of processing
include:

 * Marketing, advertising and promoting Juniper Products.
 * Distributing, installing, operating, supporting, maintaining and upgrading
   Juniper Products and related analytics.
 * Providing customer service, technical support, consulting or cloud-based
   information security services.
 * Participating in seminars and training (whether in-person or online).
 * Operating and maintaining our Websites, including providing product
   demonstrations and resource materials.
 * Enabling the use of certain features of Juniper Products.
 * Personalizing the experience of visitors to our Websites or users of the
   Juniper Products.
 * Working with our partners (including suppliers, vendors, resellers, OEMs,
   distributors and other third parties).
 * Responding to and communicating with you regarding your inquiries to Juniper
   (whether in-person or online).
 * Analyzing, improving and developing our Websites, Juniper Products and
   internal business processes.
 * Other legitimate purposes as required or permitted by applicable law.
   


Marketing Preferences

If you are interested in tailored information regarding our products and
services, as well as other information we think may be useful to you, you can
provide us with your preferences and interests and update them on our
preferences page located at https://content.juniper.net/preferences. If you do
not wish to receive marketing emails from us, you may opt out by clicking the
“Unsubscribe” link on any of our emails.


Sharing and Disclosure of Personal Information

We share personal information within the Juniper Networks group, as well as with
our customers and partners (including suppliers, vendors, resellers, OEMs,
distributors and other third parties), for purposes and in situations that may
include:

 * To market, advertise and promote Juniper Products, including by sharing
   personal information with third-party service providers.
 * To distribute, install, operate, support, maintain and upgrade Juniper
   Products and related analytics.
 * To provide customer service, technical support, consulting or cloud-based
   information security services, including by sharing personal information with
   third-party service providers.
 * To provide seminars and training (whether in-person or online).
 * To operate, maintain and personalize our Websites for visitors and users of
   our Products, including providing product demonstrations and resource
   materials, and including sharing personal information with third-party
   service providers.
 * To enable use of certain features of Juniper Products.
 * To work with our partners (including suppliers, vendors, resellers, OEMs,
   distributors and other third parties) pursuant to legal agreements.
 * When we have an individual’s consent to share the information.
 * As part of group or team collaborations, such as for a particular project,
   product or service.
 * In connection with blogs, message boards, chat rooms or other similar forums,
   whether publicly shared or shared by or with customers, partners or end users
   interacting with login access, including related to feedback or suggestions
   for improvements to Juniper Networks products or services.
 * In connection with, or during the negotiation of, any merger, sale of company
   assets, consolidation or restructuring, financing or acquisition of all or a
   portion of our business by or to another company, including the transfer of
   contact information and data of customers, partners and end users.
 * As part of a joint sales promotion or to pass sales leads to one of our
   distribution partners.
 * To keep individuals up to date on the latest product announcements, product
   updates, special offers or other information we think they would like to hear
   about either from us or from our service providers and partners.
 * In response to a request for information by a competent authority, if we
   believe disclosure is in accordance with, or is otherwise required by, any
   applicable law, regulation or legal process, including to meet national
   security or law enforcement requirements.
 * With law enforcement officials, government authorities or other third parties
   as necessary to protect the rights, property or safety of Juniper Networks,
   its business partners, you or others, or as otherwise required by applicable
   law.
 * In an aggregated and de-identified or anonymized form.
 * With affiliates and subsidiaries as necessary to operate our business.
 * For other legitimate purposes permitted by applicable law.

Juniper has affiliates, subsidiaries and operations globally and may transfer
your personal information on a global basis to operate its business. If personal
information is transferred to a Juniper recipient in a country that does not
provide an adequate level of protection for personal information, Juniper will
take measures designed to adequately protect your personal information.


Security of Personal Information

Juniper Networks safeguards the security of the personal information and other
data provided to us with appropriate physical, administrative and technical
procedures. Inside Juniper Networks, personal information is stored in secured
and controlled servers with limited access. Your information may be stored and
processed in the United States or any other country where Juniper Networks,
Inc., its subsidiaries or its service providers are located. When you use our
Websites, you are transferring information to the United States and other
locations where Juniper Networks or its service providers operate. While we
strive to protect personal information, we cannot guarantee the security of the
personal information provided to us, as no transmission of information through
the Internet can ever be completely secure. We urge individuals to protect their
personal information when using the Internet by, for example, changing passwords
often and using a combination of letters and numbers, and making sure to use a
secure browser.

If we learn of and confirm the occurrence of a security incident leading to the
misappropriation or accidental or unlawful destruction, loss, alteration,
unauthorized disclosure of, or access to, your personal information transmitted,
stored or otherwise processed on Juniper systems that compromises the
confidentiality, integrity or availability of your personal information, we may
attempt to notify you electronically by posting a notice on our Websites or by
sending you an email. You may have a legal right to receive this notice in
writing or in any other form required by applicable law.



Use of Cookies and Similar Technologies

Juniper Networks and our partners use cookies and other tracking technologies
(such as web beacons and device identifiers) to recognize visitors to our
Websites and provide those users with certain website functionality. For more
information, see our Cookies and Tracking Technologies Notice.



Retention of Personal Information

We will retain your personal information as needed to fulfill the purposes for
which it was collected, comply with our legal obligations, resolve disputes and
enforce our agreements.


Job Applicants

For more information about Juniper's processing of personal data related to job
applications, see the Juniper Recruiting Privacy Policy.


Children and Minors

Our Websites do not target and are not intended to attract children or minors
under the age of 16. Juniper Networks does not knowingly solicit personal
information from children or minors under the age of 16 or send them requests
for personal information. If you believe we have collected personal information
from a person under 16 years old without the consent of their parent or legal
guardian, please let us know immediately by contacting us as indicated in this
Policy and providing sufficient information so we can act appropriately.


Third-Party Sites

Our Websites may provide links to Third-Party Sites that are outside our control
and not covered by this Policy. Juniper Networks is not liable for any
information, content, products, services, software or other materials available
on or through a Third-Party Site. The use of an external website or any
information or other content found on external websites is subject to and
governed by the terms and conditions of such website. We encourage you to review
the privacy policies posted on such Third-Party Sites.


Local Privacy Rights

Residents of certain countries and states, including residents of the European
Union, California (USA) and Brazil have specific rights in relation to their
personal information. For more information, see the Regional Data Protection
Information section of this Privacy Policy.


How to Contact Us

Juniper Networks encourages all individuals who provide personal information to
Juniper Networks to keep their personal information accurate and up to date.
Personal information may, in many cases, be updated by you online.

If you have any concerns about how we process your data or would like to
exercise any of your privacy rights that may be available under applicable law,
you can make a request here. You can also write to Juniper Networks, Inc., Attn:
Legal-Privacy, 1133 Innovation Way, Sunnyvale, California 94089 USA. You also
have the right to file a complaint with a competent data protection authority if
you are a resident of an applicable jurisdiction, such as Brazil or a European
Union member state.


Changes to Our Privacy Policy

Juniper Networks may amend this Policy from time to time, and if we make changes
that affect the way we use your personal information, we will notify you by
posting a revised statement on our Websites or Juniper Products. Where
appropriate, we will notify you by additional means.

 

July 2021 Update. Click here for the previous Privacy Policy.

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