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StriveHub Patient PortalSetup and Login
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 * StriveHub Patient Portal
   * Setup and Login
     * Patient Portal | Create Login
     * Patient Portal | Reset Password
   * Care Plan
     * Patient Portal | Complete Exercises
     * Patient Portal | Print Exercises
     * Patient Portal | Track Progress
     * Patient Portal | Points
     * Patient Portal | Goals
     * Patient Portal | Access Different Care Plan Records
     * Patient Portal | Access Your Other Care Plans
   * Messaging
     * Patient Portal | Message Your Therapist
     * Patient Portal | Exercise Feedback
     * Patient Portal | Direct Message
   * Troubleshooting
     * Patient Portal | Email Address Taken
     * Patient Portal | What is an Access Code?
     * Patient Portal | Add Care Plan Error
     * Patient Portal | Login Issues
 * StriveHub Mobile App
   * Download and Setup
     * StriveHub Mobile | Download the App
     * StriveHub Mobile | Login & Add Care Plan
     * StriveHub Mobile | Setting Up Face ID or Touch ID
     * StriveHub Mobile | Reset Your Password
   * Functionality
     * StriveHub Mobile | Add or Switch Care Plans
     * StriveHub Mobile | Completing Exercises
     * StriveHub Mobile | Setting Goals
   * Messaging
     * StriveHub Mobile | Enable or Disable Notifications
     * StriveHub Mobile | Messaging Your Therapist
 * Digital Patient Intake
   * Digital Patient Intake | Getting Started/Intake Verification Failed Error
   * Digital Patient Intake | Intake FAQ
   * Digital Patient Intake | ID Card Image Capture and Upload
 * Keet Patients
   * Keet Patients | Login Troubleshooting
   * Keet Patients | End User Service Agreement
   * Keet Patients | Mobile App
     * Keet Patients | Monitor your Progress
     * Keet Patients | Complete a Questionnaire
     * Keet Patients | Review Education
     * Keet Patients | Complete an Exercise
     * Keet Patients | Message Your Provider via App
     * Keet Patients | Logging Out
   * Keet Patients | Web Browser
     * Keet Patients | Web Browser: Message Your Provider
     * Keet Patients | Web Browser: Complete an Exercise
     * Keet Patients | Web Browser: Complete a Questionnaire



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Patient Portal | Create Login
 * 27 Mar 2024
 * 3 Minutes to read

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 For additional assistance with Patient Portal, please email our support team at
help@strivehub.com 


PATIENT PORTAL | CREATE LOGIN

 * Updated on 27 Mar 2024
 * 3 Minutes to read

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OVERVIEW

There are two different methods for creating a Patient Portal login:

 * Patient Portal Welcome Email
 * Patient Portal Website

Both methods will allow you to create a login, however accessing the login page
is different.
 

The Welcome Email is the most common method to create your login. If your
therapist has your email address, you probably received a Welcome Email. We
recommend checking your spam or junk emails to determine if you received the
Welcome Email.


DID YOU RECIEVE A WELCOME EMAIL?

Click the arrow or colorblock below to guide you in your next steps to create
your login.

--------------------------------------------------------------------------------

--------------------------------------------------------------------------------

YES—click here to find out how to create your login from the Welcome Email

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WELCOME EMAIL

If your therapist has your email address, you probably received a Welcome Email.

Video Player Notes
 * Use the Settings button (gear icon) on the video player at the bottom of the
   video to increase or decrease the video play speed.
 * If you're having difficulty following the video, you may pause or rewind the
   video.
 * If you're still having trouble following the video skip to the sections below
   for written instructions.

 

 1.  Open the email you received from Reach.

 2.  Make a note or copy the Access Code. You will need this later.
     

 3.  Click the View My Care Plan button, this will open the Patient Portal
     website in an internet browser tab.

 4.  Your first and last name should populate in the Name field.
     

 5.  Type your preferred email address into the Email field. (This can be
     different from what your therapist has on file.)

 6.  Type the password your want to use in the Create Password field, and in the
     Confirm Password field.

 7.  Click Sign Up to open the Add Care Plan page. If you receive the Email
     Address Taken error below, click here to find out how to resolve it.
     Otherwise continue to step 8.
     

 8.  Type the Access Code provided to you in the Welcome Email. You must include
     the (-) hyphen.
     

 9.  Type the Date of Birth associated with that Access Code. If you are adding
     a Care Plan for a spouse or child, you need to use their Date of Birth.
     

 10. Click Access Careplan to automatically log into your account.

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No—click here to find out how to create your login from the Patient Portal
Website

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WEBSITE

If you didn't recieve a Welcome Email it is likely your therapist did not have
your email at the time you were assigned a Care Plan, please use this method to
create your account.
 

 1. Go to portal.strivehub.com in your desired internet browser. We recommend
    using Google Chrome.

 2. Click the Create Account button.
    

 3. Type your first and last name into the Name field.
    

 4. Type your preferred email address into the Email field. This does need to be
    the same email address your therapist has on file.

 5. Use the Create Password and Confirm Password fields to finish your basic
    account information.

 6. Click Sign Up to open the Add Care Plan page.
    
    
    * If you receive the Email Address Taken error below, click here to find out
      how to resolve it. Otherwise continue to step 7.
      

 7. Type or paste the Access Code provided to you on a printed Handout from your
    therapist. You must include the (-) hyphen.
    

 8. Type the Date of Birth associated with that Access Code. If you are adding a
    Care Plan for a spouse or child, you need to use their Date of Birth.
    

 9. Click Access Careplan to automatically log into your account.

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I received an error my Email Address is Taken



Discover more about troubleshooting the Email Address Taken Error.

--------------------------------------------------------------------------------

For additional assistance with the Patient Portal, please get in touch with our
support team at help@strivehub.com. 





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Patient Portal | Reset Password



Table of contents

 * Overview
   * Did you recieve a Welcome Email?
   * Welcome Email
   * Website

Related articles

 * StriveHub Patient Portal
 * Patient Portal | What is an Access Code?
 * StriveHub Mobile | Reset Your Password
 * Patient Portal | Reset Password
 * Patient Portal | Email Address Taken

Tags

 * Patient Portal Website
 * Log in









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