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Latest News

 * AES Customers Must Take Action! Application Specific Licensing Expires August
   23, 2022.Read PSN020534u

 * For information on Spring4Shell and Spring Cloud Function Vulnerabilities,
   click here.

 * Avaya does not use the Okta authentication product for SSO (Single Sign On)
   to Avaya software systems, and has no passwords stored in the Okta Cloud.
   Therefore, Avaya believes there is no risk to Avaya and its customers based
   on the breach reported by Okta Inc on 22 March 2022.

 * Click here for information on the Apache Log4J Vulnerability

 * Important : Material delays are possible due to warehouse power outages and
   hazardous travel conditions.

 * Weather Event Support:For emergency preparation, BCP, & disaster recovery
   information, click  here. 

COVID-19 ASSISTANCE! 

AVAYA’S GLOBAL CUSTOMER SERVICE AND SUPPORT TEAMS ARE HERE TO ASSIST YOU DURING
THE COVID-19 PANDEMIC. WE CAN REVIEW POTENTIAL OPTIONS FOR YOUR UNIQUE
SITUATION, INCLUDING COMPLIMENTARY REMOTE WORK SOLUTIONS AVAILABLE NOW. TO BEGIN
YOUR 90 DAYS FREE AVAYA SPACES OFFER (VIDEO AND VOICE CONFERENCING
SOLUTION),CLICK HERE.

FOR A COMPREHENSIVE VIEW OF AVAYA SUPPORT AND OFFERS, CLICK HERE.

FOR ALL OTHER ASSISTANCE INCLUDING SUPPORT IN SETTING UP YOUR SOLUTION, PLEASE
LOG ON TO CREATE A SERVICE REQUEST.

Register now to take full advantage of AVAYA Support

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SOFTWARE POLICY CHANGE



S/W Policy Change for specific products and releases was effective May 31,
2018.  If you didn't download affected software  Click here to learn more.

 

 

Click for information on the           SSO Login Inactivity / Expiry Policy



                                                                                                                                                                                                        





                                                                                                                                                                                               



GET STARTED...

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COMPANY NEWS

 * Update!
   Avaya does not use the Okta authentication product for SSO (Single Sign On)
   to Avaya software systems, and has no passwords stored in the Okta Cloud.
   Therefore, Avaya believes there is no risk to Avaya and its customers based
   on the breach reported by Okta Inc on 22 March 2022.

 * Click here for information on the Apache Log4J Vulnerability

 * AES Customers Must Take Action! Application Specific Licensing Expires August
   23, 2022. Please refer to PSN020534u and take appropriate action prior to
   August 23, 2022 to avoid an outage.

 * Material Delays : Material delays are possible due to warehouse power outages
   and hazardous travel conditions.


 * WEATHER EVENT SUPPORT:  FOR EMERGENCY PREPARATION, BCP, & DISASTER RECOVERY
   INFORMATION, CLICK HERE.

 * 60-day trial to Avaya Spaces : To keep your teams connected, take advantage
   of our free 60-day trial to Avaya Spaces, our cloud-based meeting and
   collaboration app.




TOOLS

 * Product Compatibility Matrix
 * Software Compatibility Audit
 * Customer Authorization Tool (CAT)
 * All Tools >


COMMUNITY

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 * DevConnect
 * Avaya Documentation Center


TRAINING

 * Customer & Partner Training
 * Equipment Certification


HELP & POLICIES

 * Contact Avaya Support
 * Support Help
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 * More Resources
 * Emergency Preparedness


ALERTS & REPORTS

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 * Terms of Use
 * Cookies
 * Privacy Statement
 * © 2022 Avaya Inc.



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YOUR SSO LOGIN DOES NOT HAVE ANY SOLD-TO’S ASSOCIATED TO IT. TO EXPERIENCE THE
FEATURES OF AVAYA'S SUPPORT WEBSITE, ASSOCIATE A SOLD TO TO YOUR SSO LOGIN,
CLICK HERE TO LEARN HOW

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YOUR SUPPORT REGISTRATION HAS BEEN RECEIVED AND IS IN THE APPROVAL PROCESS. YOUR
COMPANY ADMINISTRATOR IS REVIEWING YOUR REQUEST IN ORDER TO APPROVE YOUR LOGIN.
YOU WILL RECEIVE A CONFIRMATION EMAIL UPON APPROVAL. HOWEVER, YOU CAN OPEN
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Welcome to the Avaya Support Website

Please visit the Terms of Use link to review how your support may change while
using Web Chat, Web Talk and the Total Service Outage Button.

Explore your account information including assets, entitlements and contacts by
visiting My Information> Explore Accounts

Videos and Tips on using the Avaya Support Website can be found here.

Use the Support by Product short-cut at the top of each page, and select your
product and release to find the latest Product and Support Notices, the latest
and top documentation, latest downloads, and the Top Solutions that agents are
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Report Provisioning DoA Parts is only available to Avaya SSO users who are
logged in and have Sold To's associated to their login.

To validate your profile, use the
https://support.avaya.com/support/STLookup.action link. If you do not have
access to a Sold To, contact your Company Administrator




Logistics / Shipping Claims is only available to Avaya SSO users who are logged
in and have Sold To's associated to their login.

To validate your profile, use the
https://support.avaya.com/support/STLookup.action link. If you do not have
access to a Sold To, contact your Company Administrator




Make a hardware warranty claim is only available to Avaya SSO users who are
logged in and have Sold To's associated to their login.

To validate your profile, use the
https://support.avaya.com/support/STLookup.action link. If you do not have
access to a Sold To, contact your Company Administrator




Distributor PDOA Upload is only available to Avaya Business Partners and
Employees who are logged in and have Sold To's associated to their login.

To validate your profile, use the
https://support.avaya.com/support/STLookup.action link. If you do not have
access to a Sold To, contact your Company Administrator




Distributor functionality is only available to Employees or to Avaya
Distributors who are logged on and have Sold To's associated to their login.

To validate your profile, use the
https://support.avaya.com/support/STLookup.action link. If you do not have
access to a Sold To, contact your Company Administrator




The Sold To for the criteria provided must be associated to your SSO login. To
validate this, use the https://support.avaya.com/support/STLookup.action link.

If you do not have access to this Sold To, contact your Company Administrator




EMEA LFS Hardware Return is only available to Avaya Business Partners which
belong to EMEA region




The SO / PO entered is either not valid or not associated with the Sold To
provided.




Serial Number can not be same




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