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* What we do
* Webinar | 9/22, 11am CST
HOW TO EVALUATE ITSM FOR YOUR ORGANIZATION IN 3 STEPS
According to Gartner®, 8 out of 10 IT organizations overspend on IT service
management (ITSM) platform subscriptions. Join us for a webinar covering
how to evaluate your ITSM tool and whether you’re achieving maximum ROI
from your platform.
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* What we do
* Enterprise Service Management
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* Webinar | 9/22, 11am CST
HOW TO EVALUATE ITSM FOR YOUR ORGANIZATION IN 3 STEPS
According to Gartner®, 8 out of 10 IT organizations overspend on IT service
management (ITSM) platform subscriptions. Join us for a webinar covering
how to evaluate your ITSM tool and whether you’re achieving maximum ROI
from your platform.
Register Now
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* Webinar | 9/22, 11am CST
HOW TO EVALUATE ITSM FOR YOUR ORGANIZATION IN 3 STEPS
According to Gartner®, 8 out of 10 IT organizations overspend on IT service
management (ITSM) platform subscriptions. Join us for a webinar covering
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from your platform.
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* Webinar | 9/22, 11am CST
HOW TO EVALUATE ITSM FOR YOUR ORGANIZATION IN 3 STEPS
According to Gartner®, 8 out of 10 IT organizations overspend on IT service
management (ITSM) platform subscriptions. Join us for a webinar covering
how to evaluate your ITSM tool and whether you’re achieving maximum ROI
from your platform.
Register Now
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* Webinar | 9/22, 11am CST
HOW TO EVALUATE ITSM FOR YOUR ORGANIZATION IN 3 STEPS
According to Gartner®, 8 out of 10 IT organizations overspend on IT service
management (ITSM) platform subscriptions. Join us for a webinar covering
how to evaluate your ITSM tool and whether you’re achieving maximum ROI
from your platform.
Register Now
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WE DELIVER TECHNOLOGY’S PROMISE
A creative and committed team of over 400 problem-solvers. We’ve worked
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IT SERVICE MANAGEMENT (ITSM)
ATLASSIAN PARTNER OF THE YEAR 2021 IN ITSM SOLUTIONS
MajorKey is a proven Atlassian leader in Jira Service Management
implementations, so much so that we won the latest ITSM partner of the year
award!
Read More
WHY PARTNER WITH MAJORKEY FOR YOUR ATLASSIAN IT SERVICE MANAGEMENT DEPLOYMENT?
If you’re looking to empower Dev, IT Ops, and business teams to collaborate at
high velocity – respond to changes and deliver great customer and employee
service experiences fast – Why not work with the same team that helped Atlassian
deploy their own Jira Service Management (JSM) for them?
By engaging with MajorKey you have 23 years of company experience implementing
ITSM solutions to help advise, implement and manage your ITSM. Our JSM
consultants average 12 years of integration design and deployment experience and
are ITIL certified (including ITIL v4).
Partner with MajorKey, the ITSM partner of the year.
Get Started
WHY WE LOVE JIRA SERVICE MANAGEMENT COMPARED TO OTHER ITSM SOLUTIONS
Whether your evaluating a lift and shift or looking to integrate with existing
ESM solutions. We break down the appeal JSM has on our clients.
* 246% ROI when switching from legacy ITSM tools
* 50% reduction in implementation time compared to other ITSM solutions
* 61% greater producticity through integrated workflows
CLIENT SUCCESS
LARGE SPORTS MANUFACTURER AND RETAILER ACHIEVES COMPANY-WIDE DIGITAL
TRANSFORMATION AFTER ITSM MIGRATION TO JSM
A 100+ year old, multi-million dollar, American sports manufacturer and retailer
of running gear was looking for a better option over their current ServiceNow
ITSM deployment.
Read story
MANUFACTURER AND RETAILER LOOKS FOR NEW ITSM SOLUTION TO BRING MULTIPLE TEAMS
TOGETHER
Approval processes in ServiceNow were very cumbersome and it was costly to add
ITOM Discovery and additional groups (HR, Facilities, Legal) to leverage
Enterprise Operations across the business.
THE TOP BENEFITS OF JIRA SERVICE MANAGEMENT
BASED ON CUSTOMER FEEDBACK
CONNECT DEV AND OPS
Deliver more customer impact while managing risk. Accelerate critical
development work, eliminate toil, and deploy changes with ease, with a complete
audit trail for every change.
DELIVER VALUE FAST
Tune Jira Service Management to meet your unique needs. Empower every team, from
IT to HR to legal, to set up a service desk quickly and continuously adapt at
scale. Deliver great service experiences fast - without the complexity of
traditional ITSM solutions.
MAKE WORK VISIBLE
Track work across the enterprise through an open, collaborative platform. Link
issues across Jira and ingest data from other software development tools, so
your IT support and operations teams have richer contextual information to
rapidly respond to requests, incidents, and changes.
EXCLUSIVE INDUSTRY REPORTS
GARTNER® PEER INSIGHTS 'VOICE OF THE CUSTOMER': IT SERVICE MANAGEMENT TOOLS
The “Voice of the Customer” is a report for IT decision makers that aggregates
key insights for the ITSM tool market based on 18 months of reviews.
Read the report
THE FORRESTER WAVE: ENTERPRISE SERVICE MANAGEMENT, Q4 2021
Atlassian is recognized as a leader in the latest ESM report from Forrester. Get
the complimentary report to explore how the solutions compare.
Read the report
JSM SERVICE BUNDLES FROM MAJORKEY
MajorKey has created the ITSM Service Bundles to simplify the deployment of Jira
Service Management for the everyday Atlassian customer. In today’s business
landscape, IT departments are expected to provide numerous and complex services
to the organization.
MajorKey’s 3 bundles serve to make it easy to discover value and quickly spin up
the appropriate Jira Service Management environmnt with best practices
configurations and integrations.
STARTER
The starter bundle is for IT teams who are trying to move away from a manual,
email-based ticket process or from a very simple tool. The starter bundle allows
you to start small with Jira Service Management, but still includes core
functionality like a Service Portal and Incident Management.
What's Included
PROFESSIONAL
The professional bundle is for more mature IT teams who might be moving away
from a previous tool that was poorly implemented. The professional bundle
includes everything from the starter bundle, plus functionality like the CMDB
and chat integrations.
What's Included
ADVANCED
The Advanced bundle is for enterprise grade IT teams. This bundle is perfect for
organizations who need the ITIL compliant framework and configurations from the
previous bundles, and advanced functionality like event management and
integrations to monitoring tools.
What's Included
IT SERVICE MANAGEMENT RESOURCES
THE STATE OF INCIDENT MANAGEMENT REPORT 2021
REPORT
Atlassian’s 2021 State of Incident Management research study surveyed over 500
software developers and IT professionals across the US about ITSM, with a focus
on the practice of Incident Management.
A PRACTICAL GUIDE FOR WORKING WITH ITIL® 4 AND ATLASSIAN: THE FUTURE OF ITSM IS
AGILE
GUIDE
Atlassian and AXELOS (the author of ITIL® Foundation) have partnered to
jumpstart your agile journey with ITIL 4. Based on the
principles in ITIL 4, you’ll learn how to build a high-velocity service team
through performance, culture, and practices.
4 REASONS TO PICK JIRA SERVICE MANAGEMENT
BLOG
If you’re like many organizations that originally adopted ServiceNow, you may
find today that you’re paying for more than what you need (or increases in
license fees are making it harder to find it’s full value). Enter Atlassian’s
Jira Service Management.
LET'S SOLVE YOUR ITSM CHALLENGES!
COMPLETE THE FORM BELOW AND ONE OF OUR ATLASSIAN EXPERTS WILL FOLLOW UP TO
SCHEDULE A CONVERSATION.
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