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 * DIGITAL HEALTH GUIDE
   
   The Digital Health Guide is a unique platform that allows hospitals to tailor
   automated campaigns to guide patients and families for optimized care.
   
   Like a Butler, the Guide learns, reminds, prepares, guides and educates each
   patient based on their health experience and preferences.


INFLUENTIAL CONVERSATION

Digital Health Guide improves patient/consumer experience, influence, education,
compliance and satisfaction. It is far more advanced than bulk texting or
ineffectual web and/or portal reliance.

Converse with patient consumers in a way they prefer to communicate — a highly
automated yet very personalized manner.

Seamlessly integrate these influential conversations into the overall fabric of
the health system and serviced population.

Effortlessly listen to the unspoken conversational elements hidden inside the
voluminous health system data stream to produce automated guidance and
interaction.

PatientEXP’s Digital Health Guide transforms SMS into a high-value,
bi-directional, interactive user interface that patients overwhelmingly prefer
with a proven 99.1% acceptance rate.

Satisfy patient/consumer communication demands, reduce cost, extend expertise,
create loyalty, change behaviors, and facilitate better financial performance.
Continuously improve using real-time behavior modification and experiment engine
to test and verify every patient communication in order to know the best way to
refine, nudge and achieve, and to optimize how, when and what to communicate.


SCHEDULE A DEMO


LISTEN    GUIDE    IMPROVE


ENTERPRISE LISTENING
ENGINE

Efficiently process and consider the “firehose” of continuous digital
information enterprise-wide.


GUIDANCE
ENGINE

Create and execute complex rules from massive, system-wide data, in a simple and
manageable way.


BEHAVIOR MODIFICATION
AND EXPERIMENT ENGINE

Test theories, assumptions and initiatives real-time instead of creating one-off
specialized predictive analytics projects.

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 * ENTERPRISE LISTENING
   ENGINE
   
   Efficiently process and consider the “firehose” of continuous digital
   information enterprise-wide.
   
   Our Enterprise Listening Engine efficiently processes and considers the
   “firehose” of continuous digital information enterprise-wide, streaming
   through HL7, direct system data, and population health feeds, and augmenting
   that with patient conversation data.
   
   Cutting-edge data science drives communication with patients using SMS as the
   user interface that triggers appropriate action avoiding unnecessary,
   low-value/annoying texting. The Personal Health Valet builds a trusted,
   high-value channel of conversation and influence using messaging that is
   timely and relevant.


 * GUIDANCE
   ENGINE
   
   Create and execute complex rules from massive, system-wide data, in a simple
   and manageable way.
   
   Personal Health Valet’s Guidance Engine makes the creation of complex rules
   from massive, system-wide data, simple and easy to execute and manage.
   
   Health systems receive a hands-off, high-value patient conversation machine
   to assist with almost any strategic goal. Expand health system reach and
   community goals since population health execution and effectiveness testing
   are built into the system. Enhance patient concierge service initiatives with
   dynamic interaction and highly personalized information.


 * BEHAVIOR MODIFICATION
   AND EXPERIMENT ENGINE
   
   Test theories, assumptions and initiatives real-time instead of creating
   one-off specialized predictive analytics projects.
   
   Personal Health Valet’s Behavior Modification and Experiment Engine allows
   health systems to test theories, assumptions, and initiatives in real time
   instead of creating one-off specialized predictive analytics projects.
   
   Create randomized controlled trials and conduct simultaneous experiments and
   variants in real time. Action results are tagged and monitoring to measure
   regression, correlation and causality as well as study ROI and achieving
   benchmarks.

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WHAT? WHERE? WHEN? HOW?

With the Digital Health Guide’s help, patients know where to go, what to do, how
they need to prepare, how to comply, when action needs to be taken and what to
change — not just for appointments, procedures and related preparatory and
follow-up activities — but across a patient’s entire health system experience,
using SMS as the guided user interaction.

A patient interacts with a complete “itinerary” of all the system-wide
appointments, relevant clinical education, phone call links, directions,
wayfinding, wait times, clinical prep, financial prep, and confirmations, all
with behavior modification testing ensuring perfectly timed convenience, content
and personalized connection.

Communication continues with smart “welcoming,” expectation setting, couponing,
one-click linking to relevant systems, compliance aides and avoiding waiting
room dissatisfaction.

Post-visit continues with interactions such as perfectly timed “thank yous”
prompting actions such as reading instructions, surveys, portal activation, or
reviewing results. Condition-specific follow-up conversations can be continued
and new behavior prompting services can begin.

Weave more effective and efficient post-acute care into the enterprise framework
instead of a siloed activity. Solve family circle communication issues that
plague satisfaction, all managed easily using an interactive SMS user interface.


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