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Solutions expand_more Device Intelligence Stop fraud, build trust, drive growth AdShield Block invalid traffic, boost ROAS Compliance AI Detect new and unknown threats Customers Use Cases expand_more Fake Accounts Block fake profiles Account Takeovers Secure user accounts Referral & Promo Abuse Attract real users Account Sharing & Subscription Abuse Prevent revenue loss Payment Fraud Approve more transactions Incentive Abuse & Collusion Stop malicious collaboration Spam & User Abuse Build customer trust Identity Fraud Know your customers Ad Fraud Prevent fake clicks Bot Attacks Stop automated attacks Industries expand_more Ride-Hailing Prevent driver and passenger abuse Social Media & Networking Eliminate abusive content and fake users Superapps Stop fraudsters and start growing Media & Streaming Put a stop to subscription abuse Online Delivery Protect your users' accounts E-wallets Invest in good users E-commerce & Marketplace Detect all account and payment fraud Digital & Neobanking Prevent account fraud and phishing attacks Gaming Protect your revenue and in-game economy Online Casinos Balance UX and industry regulations Resources expand_more Blog Videos Pricing Company expand_more About Us Careers Request Demo Case Study TRUEMONEY LEVERAGES SHIELD RISK INTELLIGENCE TO STOP FRAUD AND BUILD CUSTOMER TRUST Settings Industry Financial Services Public Region Southeast Asia Download Download PDF TrueMoney is Southeast Asia’s leading electronic payments and digital financial services provider. Operated by Thailand’s first fintech unicorn Ascend Money, TrueMoney provides financial services to users in Thailand, Cambodia, Myanmar, Vietnam, the Philippines, and Indonesia. KEY TAKEAWAYS • 24 million TrueMoney users shielded • Fraudsters stopped before they commit fraud • End-to-end protection throughout the user journey TRUEMONEY'S GOAL The TrueMoney e-wallet today has over 24 million users and counting. As public awareness of contactless transactions in the region continues to rise, this number is expected to skyrocket over the next few years. During this period of rapid growth, ensuring that the e-wallet platform remains safe for its users is of utmost importance to the TrueMoney team. As a result, TrueMoney has established a technology partnership with SHIELD, the world’s leading risk intelligence solution, to strengthen their trust and safety strategy. This case study examines how SHIELD and True Money's technologies work together to protect the TrueMoney platform from end to end, enhance trust for their mobile users, and drive continued growth in Southeast Asia. "Customer trust is our top priority and SHIELD is the best technology to guarantee this." Monsinee Nakapanant Co-President, Ascend Money "Customer trust is our top priority and SHIELD is the best technology to guarantee this." Monsinee Nakapanant Co-President, Ascend Money LEVERAGING AI TO STOP FRAUDSTERS At the core of the technology partnership is Enterprise AI, SHIELD’s enterprise-grade fraud prevention technology. Its AI engine combines neural networks with symbolic AI to detect new and unknown fraud patterns that other solutions miss. This empowers TrueMoney to protect their users at every step of the customer journey. Monsinee Nakapanant, Co-President of Ascend Money, the operator of TrueMoney, commented, “Customer trust is our top priority and SHIELD is the best technology to guarantee this. We look forward to working with SHIELD to ensure our platform remains safe and secure as TrueMoney expands.” BUILDING TRUST AND SAFETY THROUGHOUT THE TRUEMONEY ECOSYSTEM TrueMoney is leveraging several key SHIELD features to continue providing trust and safety to their users. • The SHIELD ID: persistently identifies every single user and device across ecosystems • The SHIELD Risk Indicators: uncovers the tools and techniques used to commit fraud • SHIELD Sentinel: isolates the exact moment malicious behavior manifests • Link Analysis: evaluates multidimensional features to identify coordinated fraud attacks • Feature Platform: creates sophisticated models and risk policies tailored for enterprise and regulatory business requirements LEVERAGING A GLOBAL NETWORK OF INTELLIGENCE The technology partnership also involves leveraging the Global Intelligence Network, SHIELD’s continuously updating fraud library that protects its growing user base from all new and unknown fraud threats. Monsinee added, “By leveraging SHIELD’s expertise to strengthen our trust and safety strategy, we can spend more time fulfilling our mission to create a financial platform that enables everyone access to innovative financial services leading to better lives." Use Cases Fake Accounts Account Takeovers Referral & Promo Abuse Account Sharing & Subscription Abuse Payment Fraud Incentive Abuse & Collusion Spam & User Abuse Identity Fraud Ad Fraud Bot Attacks Industries Ride-Hailing Social Media & Networking Superapps Media & Streaming Online Delivery E-wallets E-commerce & Marketplace Digital & Neobanking Gaming Online Casinos Resources BlogVideos USE CASES Bot Attacks Incentive Abuse & Collusion Account Sharing & Subscription Abuse Referral & Promo Abuse Ad Fraud Identity Fraud Spam & User Abuse Payment Fraud Fake Accounts Account Takeovers RESOURCES BlogsVideos INDUSTRIES E-wallets Online Casinos Gaming Digital & Neobanking E-commerce & Marketplace Online Delivery Social Media & Networking Media & Streaming Superapps Ride-Hailing Subscribe to our newsletter Thank you! Your submission has been received! Oops! Something went wrong while submitting the form. © 2022 SHIELD AI Technologies Pte. Ltd. Privacy Policy | Terms of Use Use Cases Fake Accounts Account Takeovers Referral & Promo Abuse Account Sharing & Subscription Abuse Payment Fraud Incentive Abuse & Collusion Spam & User Abuse Identity Fraud Ad Fraud Bot Attacks Industries Ride-Hailing Social Media & Networking Superapps Media & Streaming Online Delivery E-wallets E-commerce & Marketplace Digital & Neobanking Gaming Online Casinos Resources BlogVideos Subscribe to our newsletter Thank you! Your submission has been received! Oops! Something went wrong while submitting the form. © 2023 SHIELD AI Technologies Pte. Ltd. Privacy Policy | Terms of Use Solutions Device IntelligenceAdShieldCompliance AI Customers Use Cases Fake Accounts Account Takeovers Referral & Promo Abuse Account Sharing & Subscription Abuse Payment Fraud Incentive Abuse & Collusion Spam & User Abuse Identity Fraud Ad Fraud Bot Attacks Industries Ride-Hailing Social Media & Networking Superapps Media & Streaming Online Delivery E-wallets E-commerce & Marketplace Digital & Neobanking Gaming Online Casinos Resources BlogVideos PricingCareersAbout Request Demo Live Chat We are online.