bizrateinsights.com Open in urlscan Pro
44.233.53.152  Public Scan

URL: https://bizrateinsights.com/
Submission: On May 03 via api from US — Scanned from DE

Form analysis 1 forms found in the DOM

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    <div class="alert alert-warning" role="alert">
      <p class="mb-0">Please enter your company name as you would like it displayed on the survey and your seller ratings page. For optimal customer experience, we recommend leaving off suffixes (e.g. ".com," "Inc.," "LLC").</p>
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    <p class="fw-light">By clicking the button, you agree to Bizrate Insights' <a href="/privacy-policy">Privacy Policy</a> and <a href="/terms-conditions">Terms &amp; Conditions</a>. You also agree to receive news, product updates, event
      announcements, and other communications from Bizrate Insights and our subsidiaries. You can unsubscribe anytime.</p>
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  <div class="col-12" style="padding-bottom: 200px;">
    <p>Are you an existing client? <a class="large-link" href="https://vitalsigns.bizrate.com/" target="_top">Click here</a> to login</p>
  </div>
</form>

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 * Resources
   
   * * * LEARN
         
         
       
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     * 
     
     * * USE THE BIZRATE INSIGHTS MERCHANT API TO STREAMLINE DATA COLLECTION
         
         Read More north_east
 * Plans
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   * * * SURVEYS & REPORTING
         
         
       
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         Collect and analyze real feedback from verified customers
         
         
       
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         Find out why shoppers abandon your website and take action to bring
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         Monitor the entire buyer journey and proactively resolve customer
         issues
         
         
       
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         Create better shopping experiences based on customer preferences
         
         
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GET STARTED FOR FREE


START COLLECTING CUSTOMER FEEDBACK TODAY

YOU'RE JUST A COUPLE CLICKS AWAY FROM COLLECTING UNLIMITED CUSTOMER FEEDBACK.
COMPLETE THE FORM BELOW TO START YOUR FREE ACCOUNT AND LAUNCH YOUR FIRST SURVEY
TODAY!

Personal Information

First Name
Last Name
Email
Phone
Job Title

Company Information

help

Please enter your company name as you would like it displayed on the survey and
your seller ratings page. For optimal customer experience, we recommend leaving
off suffixes (e.g. ".com," "Inc.," "LLC").

Company Name
Website URL
--None-- 1 - 1,499 1,500 - 4,999 5,000 - 9,999 10,000 - 39,999 40,000 - 99,999
100,000+ Monthly Transactions
I agree to the Terms & Conditions and Privacy Policy.

By clicking the button, you agree to Bizrate Insights' Privacy Policy and Terms
& Conditions. You also agree to receive news, product updates, event
announcements, and other communications from Bizrate Insights and our
subsidiaries. You can unsubscribe anytime.







Are you an existing client? Click here to login

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ACTIVE LISTENING - POWERED BY DATA

MAXIMIZE ECOMMERCE REVENUE WITH A 360-DEGREE INSIGHT INTO CUSTOMER SENTIMENT.

Request A Demo Start For Free



2000

RETAILERS IN OUR NETWORK

WE WORK WITH THOUSANDS OF COMPANIES ACROSS THE U.S.


25,567,692+

SURVEYS COMPLETED ANNUALLY

WE COLLECT OVER 25 MILLION SURVEYS FROM REAL, VERIFIED CUSTOMERS EVERY YEAR.




94%

SURVEY COMPLETION RATE

OUR SURVEYS LEAD THE INDUSTRY IN RESPONSE RATES.



FOR EVERYONE


A FIT FOR SMALL BUSINESS

LAUNCH A COMPREHENSIVE VOICE OF CUSTOMER SURVEY SOLUTION TODAY. FREE. WITH ZERO
SURVEY OR DATA LIMITS, AND FREE GOOGLE SELLER RATING SYNDICATION.

A FREE PLAN WITH NO SURVEY OR DATA LIMITS

FREE SYNDICATED SELLER RATINGS

INDUSTRY LEADING RESPONSE RATE

EASY TO GET STARTED TODAY

Launch Today - Free

ENTERPRISE


SCALABLE TO ENTERPRISE COMPLEXITY

SOME OF TODAY'S LARGEST ECOMMERCE RETAILERS RELY ON BIZRATE INSIGHTS FOR
CUSTOM-ENGINEERED SOLUTIONS.

MARKET RESEARCH PANEL ACCESS

CUSTOM SURVEYS

BESPOKE REPORTING

CUSTOM INTEGRATIONS

Request A Demo

SOLUTIONS


GATHER CROSS-CHANNEL CUSTOMER FEEDBACK

SURVEY SHOPPERS FOR MEANINGFUL FEEDBACK ACROSS THE CUSTOMER JOURNEY WITH
INCENTIVIZED SURVEYS THAT DELIVER AN INDUSTRY-HIGH RESPONSE RATE.


CHECKOUT

WE SURVEY JUST AFTER PURCHASE AND GATHER FEEDBACK ON THE ONLINE SHOPPING
EXPERIENCE AND DELIVER KEY METRICS INCLUDING OVERALL SATISFACTION, LIKELIHOOD TO
RECOMMEND, EASE OF FINDING, AND CHECK-OUT EXPERIENCE.


POST-FULFILLMENT

THREE DAYS AFTER THE EXPECTED DELIVERY DATE, WE SURVEY YOUR CUSTOMERS FOR
FULFILLMENT-BASED METRICS INCLUDING ON-TIME DELIVERY, ABILITY TO TRACK, AND
CUSTOMER SERVICE EXPERIENCE.


STRAIGHT-TO-FULFILLMENT

OUR STRAIGHT-TO-FULFILLMENT SURVEY IS SENT TO SHOPPERS WHO DON'T FILL OUT THE
INITIAL POINT-OF-SALE SURVEY SO THAT YOU DO NOT LOSE OUT ON POTENTIAL RESPONSE
DATA FROM CUSTOMERS.


ALTERNATE DELIVERY CHANNELS

DON'T LET CURBSIDE OR IN-STORE PICKUP DERAIL YOU. WE GATHER FEEDBACK AFTER
MULTIPLE FULFILLMENT TYPES TO TIE TOGETHER THE ONLINE AND IN-STORE EXPERIENCES
BY GIVING RETAILERS INSIGHT INTO THEIR BRICK-AND-MORTAR FULFILLMENT INTEGRATION.


SITE ABANDONMENT

WANT TO KNOW WHY SHOPPERS VISIT YOUR SITE WITHOUT BUYING? OUR SITE ABANDONMENT
SOLUTION GATHERS ACTIONABLE INSIGHTS TO DECREASE CHURN, INCREASE CONVERSION, AND
SAVE-THE-SALE IN REAL TIME.



OUR PARTNERS


JOIN THOUSANDS OF BIZRATE INSIGHTS RETAIL PARTNERS



DIGITAL COMMERCE 360


A TOP VENDOR FOR CUSTOMER RATINGS & REVIEWS

55% OF SHOPPERS EXPECT THE CUSTOMER EXPERIENCE TO IMPROVE YEAR OVER YEAR. TO
KEEP UP WITH ACCELERATING DEMANDS, CHOOSE THE VOICE OF CUSTOMER SOLUTION USED BY
MORE LEADING BRANDS.

Read the Report

FEATURES


JUST SOME OF OUR FEATURES

COLLECT FEEDBACK FROM SHOPPERS ABOUT THEIR ONLINE PURCHASE AND FULFILLMENT
EXPERIENCE WHILE GATHERING FEEDBACK FROM THE ROUGHLY 97% OF SITE VISITORS THAT
DON'T COMPLETE A PURCHASE.

REPORTING

A PILE OF RAW DATA IS OVERWHELMING, BUT OUR VITALSIGNS DASHBOARDS OFFER A
USER-FRIENDLY INTERFACE FOR YOU TO VIEW HIGHLIGHTS, CUSTOMIZE YOUR REPORTS, AND
BUILD A CASE FOR ACTION.

BENCHMARKING

ASSESS YOUR PERFORMANCE BY COMPARING YOUR PERFORMANCE AGAINST DIRECT COMPETITORS
IN YOUR INDUSTRY, USING TOP PERFORMERS OR A CUSTOM LIST.

SELLER RATINGS

SELLER RATINGS SYNDICATES SCORES AND COMMENTS ON SERPS VIA OUR DIRECT
RELATIONSHIPS WITH PARTNERS LIKE GOOGLE, BING, AND YAHOO.

CUSTOMER VERBATIMS

GET VERBATIM FEEDBACK DELIVERED RIGHT TO YOUR INBOX TO MONITOR YOUR CUSTOMERS
SHOPPING EXPERIENCE IN REAL TIME.

NPS

NET PROMOTER SCORE (NPS) IS EASILY UNDERSTOOD AND BACKED BY DECADES OF RESEARCH,
WHILE THE SIMPLICITY OF THE SINGLE SCORE MAKES IT IDEAL FOR TRACKING PROGRESS
OVER TIME OR MEASURING AGAINST INDUSTRY TRENDS.

DEDICATED CUSTOMER SUPPORT

OUR TEAM IS ALWAYS A PHONE CALL AWAY! WE WANT TO ENSURE YOU GET THE MOST OUT OF
YOUR VOC DATA.


4%

DECREASE IN CART ABANDONMENT


15%

INCREASE IN OVERALL SATISFACTION


19%

INCREASE IN MONTHLY SALES

See the Case Study east


24%

DECREASE IN CART ABANDONMENT

See the Case Study east


67%

INCREASE SITE TRAFFIC

See the Case Study east

USE CASES


A PLATFORM BUILT FOR THE ENTIRE TEAM

WE DELIVER THE CONSUMER INSIGHTS BUSINESSES OF ALL SIZES NEED TO ACHIEVE THEIR
GOALS. EXPLORE HOW OUR VOICE-OF-CUSTOMER (VOC) FEEDBACK TOOLS CAN HELP YOU!


`

ECOMMERCE

MONITOR CUSTOMER FEEDBACK THROUGHOUT ALL STAGES OF THE ECOMMERCE BUYING JOURNEY.

LEARN MORE

chevron_right

MARKETING

USE ACTIONABLE DATA FROM THE ONLINE BUYER AND SITE ABANDONMENT SURVEYS TO MARKET
MORE EFFECTIVELY TO YOUR TARGET AUDIENCE.

LEARN MORE

chevron_right


CUSTOMER SUPPORT

REACH OUT TO CUSTOMERS PROACTIVELY WHEN THEY HAVE A NEGATIVE EXPERIENCE WITH
YOUR BRAND TO SAVE THE SALE.

LEARN MORE

chevron_right

USER EXPERIENCE DESIGN

RECEIVE FEEDBACK ON EVERY ASPECT OF YOUR WEBSITE'S DESIGN AND USABILITY.

LEARN MORE

chevron_right

THE REASONS


BIZRATE INSIGHTS IS BETTER



AFFORDABLE & CUSTOMIZABLE

WE OFFER THREE SUBSCRIPTION TIERS MADE TO FIT THE NEEDS OF A SMALL BUSINESS OR A
RETAILER WITH 500 LOCATIONS NATIONWIDE. OUR ACCOUNT MANAGEMENT TEAM WILL WORK
WITH YOU TO FIND THE RIGHT FIT.

HIGHEST RESPONSE RATE

AFTER 25 YEARS, WE'VE LEARNED A THING OR TWO. BIZRATE INSIGHTS HAS A 15%
RESPONSE RATE WHICH IS AMONG THE HIGHEST IN THE INDUSTRY.

QUICK IMPLEMENTATION

YOUR TEAM CAN IMPLEMENT THE SURVEY IN A MATTER OF MINUTES. NO CODING EXPERIENCE
NECESSARY. IN JUST A FEW MINUTES, YOU CAN ADD IT DIRECTLY ON-SITE OR VIA A TAG
MANAGER AND START COLLECTING VALUABLE SITE ABANDONMENT DATA.

UNLIMITED SUBMITS

COMPETITORS LIMIT THE NUMBER OF SURVEY SUBMITS YOU CAN COLLECT, BUT WE DON'T.
EVER.

MORE REVIEWS

WE DELIVER THE INDUSTRY'S HIGHEST RESPONSE RATE (15%) TO ENSURE RETAILERS
OPTIMIZE THEIR FEEDBACK OPPORTUNITIES AND GATHER A LARGE, REPRESENTATIVE SAMPLE
OF THEIR CUSTOMER BASE.

NO DATA LIMITS

OUR FLEXIBLE SOLUTIONS ALLOW RETAILERS OF ALL SIZES TO COLLECT AND ANALYZE
CUSTOMER FEEDBACK WITHOUT EVER WORRYING ABOUT A DATA LIMIT.


STILL HAVE QUESTIONS? OUR TEAM IS HERE TO HELP!

Schedule A Call
 * SOLUTIONS
 * Online Buyers
 * Site Abandonment
 * Consumer Panel
 * VitalSigns
 * Plans

 * USE CASES
 * eCommerce
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 * Customer Support
 * CX/UX Design

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 * Blog
 * Press
 * Documentation
 * Announcements
 * FAQs
 * Customer Feedback

 * ABOUT US
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