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Submitted URL: https://click.notifications.auspost.com.au/u/?qs=6eb7ddbb62e98916fe955964c55016b2fd117a773703e41ab022107c673abcc918a0bcd7762c2ebdabc8695f9b...
Effective URL: https://auspost.com.au/privacy
Submission: On January 22 via api from US — Scanned from AU
Effective URL: https://auspost.com.au/privacy
Submission: On January 22 via api from US — Scanned from AU
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* COLLECTION POINTS
* Use a 24/7 Parcel Locker
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* USE A 24/7 PARCEL LOCKER
* Collect your parcel from a Post Office
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* COLLECT YOUR PARCEL FROM A POST OFFICE
* Manage deliveries in transit this item has a sub menu
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* MANAGE DELIVERIES IN TRANSIT
* Have your parcel left in a safe place
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* HAVE YOUR PARCEL LEFT IN A SAFE PLACE
* Redirect parcels in transit
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* REDIRECT PARCELS IN TRANSIT
* Collecting missed deliveries
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* COLLECTING MISSED DELIVERIES
* Delayed, lost or damaged items this item has a sub menu
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* DELAYED, LOST OR DAMAGED ITEMS
* Missing items
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* MISSING ITEMS
* Compensation for lost or damaged items
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* COMPENSATION FOR LOST OR DAMAGED ITEMS
* Returns policy
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* RETURNS POLICY
* Manage your mail this item has a sub menu
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* MANAGE YOUR MAIL
* Redirect & hold mail this item has a sub menu
* Back to Manage your mail
* REDIRECT & HOLD MAIL
* Redirect mail this item has a sub menu
* Back to Redirect & hold mail
* REDIRECT MAIL
* Free 12-month mail redirection for special circumstances
* Back to Redirect mail
* FREE 12-MONTH MAIL REDIRECTION FOR SPECIAL CIRCUMSTANCES
* Hold mail
* Back to Redirect & hold mail
* HOLD MAIL
* Extend your service
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* EXTEND YOUR SERVICE
* Proving your identity
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* PROVING YOUR IDENTITY
* Change or cancel your mail redirection or hold
* Back to Redirect & hold mail
* CHANGE OR CANCEL YOUR MAIL REDIRECTION OR HOLD
* Mail Redirection and Mail Hold Terms & Conditions
* Back to Redirect & hold mail
* MAIL REDIRECTION AND MAIL HOLD TERMS & CONDITIONS
* Privacy notice
* Back to Redirect & hold mail
* PRIVACY NOTICE
* PO Boxes & Private Bags this item has a sub menu
* Back to Manage your mail
* PO BOXES & PRIVATE BAGS
* Use a PO Box for parcel deliveries
* Back to PO Boxes & Private Bags
* USE A PO BOX FOR PARCEL DELIVERIES
* Mail2Day notifications
* Back to PO Boxes & Private Bags
* MAIL2DAY NOTIFICATIONS
* Free PO Boxes for Sydney's homeless
* Back to PO Boxes & Private Bags
* FREE PO BOXES FOR SYDNEY'S HOMELESS
* Post Office Boxes, Locked Bags, PO Box Plus and Common Boxes Terms &
Conditions
* Back to PO Boxes & Private Bags
* POST OFFICE BOXES, LOCKED BAGS, PO BOX PLUS AND COMMON BOXES
TERMS & CONDITIONS
* Post Office Box Rewards
* Back to PO Boxes & Private Bags
* POST OFFICE BOX REWARDS
* Manage junk mail
* Back to Manage your mail
* MANAGE JUNK MAIL
* Mail and parcel delivery – street and roadside
* Back to Receiving
* MAIL AND PARCEL DELIVERY – STREET AND ROADSIDE
* Buy online
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* Sending
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* Sending
* Send parcels in Australia this item has a sub menu
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* SEND PARCELS IN AUSTRALIA
* Parcel Post
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* PARCEL POST
* Express parcel sending in Australia this item has a sub menu
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* EXPRESS PARCEL SENDING IN AUSTRALIA
* Express Post guarantee
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* EXPRESS POST GUARANTEE
* Optional extras for sending in Australia
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* OPTIONAL EXTRAS FOR SENDING IN AUSTRALIA
* Send with a 24/7 Parcel Locker
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* SEND WITH A 24/7 PARCEL LOCKER
* Send letters in Australia this item has a sub menu
* Back to Sending
* SEND LETTERS IN AUSTRALIA
* Regular letters
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* REGULAR LETTERS
* Priority letters
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* PRIORITY LETTERS
* Express Post letters
* Back to Send letters in Australia
* EXPRESS POST LETTERS
* Registered Post letters
* Back to Send letters in Australia
* REGISTERED POST LETTERS
* Domestic letter with tracking
* Back to Send letters in Australia
* DOMESTIC LETTER WITH TRACKING
* Send overseas this item has a sub menu
* Back to Sending
* SEND OVERSEAS
* International delivery times
* Back to Send overseas
* INTERNATIONAL DELIVERY TIMES
* International Economy
* Back to Send overseas
* INTERNATIONAL ECONOMY
* International Standard
* Back to Send overseas
* INTERNATIONAL STANDARD
* International Express
* Back to Send overseas
* INTERNATIONAL EXPRESS
* International Courier
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* INTERNATIONAL COURIER
* International Post Registered
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* INTERNATIONAL POST REGISTERED
* Features & extras
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* FEATURES & EXTRAS
* International zones
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* INTERNATIONAL ZONES
* Customs forms & regulations this item has a sub menu
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* CUSTOMS FORMS & REGULATIONS
* Electronic Advance Data (EAD)
* Back to Customs forms & regulations
* ELECTRONIC ADVANCE DATA (EAD)
* Packaging this item has a sub menu
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* PACKAGING
* Envelopes and satchels
* Back to Packaging
* ENVELOPES AND SATCHELS
* Boxes and bags
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* BOXES AND BAGS
* Packaging tips
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* PACKAGING TIPS
* Stamps this item has a sub menu
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* STAMPS
* Stamp prices
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* STAMP PRICES
* Concession stamps this item has a sub menu
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* CONCESSION STAMPS
* Conditions of use
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* CONDITIONS OF USE
* Stamp issues & collectables
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* STAMP ISSUES & COLLECTABLES
* MyStamps
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* MYSTAMPS
* Personalised Stamps
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* PERSONALISED STAMPS
* Online postage labels
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* ONLINE POSTAGE LABELS
* Parcel return
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* PARCEL RETURN
* Postage costs and delivery times
* Back to Sending
* POSTAGE COSTS AND DELIVERY TIMES
* Disruptions and updates
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* DISRUPTIONS AND UPDATES
* Delivery speeds and coverage
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* DELIVERY SPEEDS AND COVERAGE
* Sending guidelines this item has a sub menu
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* SENDING GUIDELINES
* Size and weight guidelines
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* SIZE AND WEIGHT GUIDELINES
* International post guide
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* INTERNATIONAL POST GUIDE
* Dangerous and prohibited items
* Back to Sending guidelines
* DANGEROUS AND PROHIBITED ITEMS
* Valuable items
* Back to Sending guidelines
* VALUABLE ITEMS
* Delivery for the vision-impaired
* Back to Sending guidelines
* DELIVERY FOR THE VISION-IMPAIRED
* Delivery for defence personnel
* Back to Sending guidelines
* DELIVERY FOR DEFENCE PERSONNEL
* Addressing guidelines this item has a sub menu
* Back to Sending guidelines
* ADDRESSING GUIDELINES
* Envelope zones
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* ENVELOPE ZONES
* Buy online
* Postage stamps
* Satchels
* Packaging
* Shop all Sending
* Money & insurance
* Transfer money this item has a sub menu
* Back to Money & insurance
* TRANSFER MONEY
* Domestic money transfer (Money Orders)
* Back to Transfer money
* DOMESTIC MONEY TRANSFER (MONEY ORDERS)
* International money transfer with Western Union®
* Back to Transfer money
* INTERNATIONAL MONEY TRANSFER WITH WESTERN UNION®
* Get insurance this item has a sub menu
* Back to Money & insurance
* GET INSURANCE
* Home and Contents Insurance
* Back to Get insurance
* HOME AND CONTENTS INSURANCE
* Car Insurance
* Back to Get insurance
* CAR INSURANCE
* Travel Insurance
* Back to Get insurance
* TRAVEL INSURANCE
* Banking & paying bills this item has a sub menu
* Back to Money & insurance
* BANKING & PAYING BILLS
* Bank@Post
* Back to Banking & paying bills
* BANK@POST
* Pay a bill with Post Billpay
* Back to Banking & paying bills
* PAY A BILL WITH POST BILLPAY
* Change your cash
* Back to Banking & paying bills
* CHANGE YOUR CASH
* Organise travel money this item has a sub menu
* Back to Money & insurance
* ORGANISE TRAVEL MONEY
* Australia Post Travel Platinum Mastercard® - Prepaid travel money card
* Back to Organise travel money
* AUSTRALIA POST TRAVEL PLATINUM MASTERCARD® - PREPAID TRAVEL MONEY
CARD
* Order foreign cash
* Back to Organise travel money
* ORDER FOREIGN CASH
* Check currency rates
* Back to Organise travel money
* CHECK CURRENCY RATES
* Prepaid cards this item has a sub menu
* Back to Money & insurance
* PREPAID CARDS
* Australia Post Everyday Mastercard®
* Back to Prepaid cards
* AUSTRALIA POST EVERYDAY MASTERCARD®
* Australia Post Travel Platinum Mastercard®
* Back to Prepaid cards
* AUSTRALIA POST TRAVEL PLATINUM MASTERCARD®
* Australia Post Gift Card by Mastercard®
* Back to Prepaid cards
* AUSTRALIA POST GIFT CARD BY MASTERCARD®
* Buy gift cards this item has a sub menu
* Back to Money & insurance
* BUY GIFT CARDS
* Australia Post Gift Card by Mastercard®
* Back to Buy gift cards
* AUSTRALIA POST GIFT CARD BY MASTERCARD®
* Gift cards from stores
* Back to Buy gift cards
* GIFT CARDS FROM STORES
* Self-Managed Super Funds (SMSF) this item has a sub menu
* Back to Money & insurance
* SELF-MANAGED SUPER FUNDS (SMSF)
* Business intermediary authorisation
* Back to Self-Managed Super Funds (SMSF)
* BUSINESS INTERMEDIARY AUTHORISATION
* Buy online
* Gift cards
* Coins & banknotes
* Express Post
* ID & document services
* Arrange passports & ID photos this item has a sub menu
* Back to ID & document services
* ARRANGE PASSPORTS & ID PHOTOS
* Apply for a new Australian passport this item has a sub menu
* Back to Arrange passports & ID photos
* APPLY FOR A NEW AUSTRALIAN PASSPORT
* Australian passport application tips
* Back to Apply for a new Australian passport
* AUSTRALIAN PASSPORT APPLICATION TIPS
* Renew your Australian passport
* Back to Arrange passports & ID photos
* RENEW YOUR AUSTRALIAN PASSPORT
* Passport & ID photos
* Back to Arrange passports & ID photos
* PASSPORT & ID PHOTOS
* Apply for a tax file number
* Back to ID & document services
* APPLY FOR A TAX FILE NUMBER
* Licence renewals & applications this item has a sub menu
* Back to ID & document services
* LICENCE RENEWALS & APPLICATIONS
* SA driver's licence renewals
* Back to Licence renewals & applications
* SA DRIVER'S LICENCE RENEWALS
* WA driver & vehicle licences
* Back to Licence renewals & applications
* WA DRIVER & VEHICLE LICENCES
* NT driver & vehicle services
* Back to Licence renewals & applications
* NT DRIVER & VEHICLE SERVICES
* SA firearms licences
* Back to Licence renewals & applications
* SA FIREARMS LICENCES
* Get a police check
* Back to ID & document services
* GET A POLICE CHECK
* Get an international police check
* Back to ID & document services
* GET AN INTERNATIONAL POLICE CHECK
* ID checks for property transfers this item has a sub menu
* Back to ID & document services
* ID CHECKS FOR PROPERTY TRANSFERS
* Identity checks for buyers & sellers
* Back to ID checks for property transfers
* IDENTITY CHECKS FOR BUYERS & SELLERS
* Identity checks for non-represented parties in Victoria
* Back to ID checks for property transfers
* IDENTITY CHECKS FOR NON-REPRESENTED PARTIES IN VICTORIA
* Identity checks for self-represented parties in WA
* Back to ID checks for property transfers
* IDENTITY CHECKS FOR SELF-REPRESENTED PARTIES IN WA
* Get your Digital iD™
* Back to ID & document services
* GET YOUR DIGITAL ID™
* Apply for a Keypass in Digital iD™
* Back to ID & document services
* APPLY FOR A KEYPASS IN DIGITAL ID™
* Get documents certified & witnessed
* Back to ID & document services
* GET DOCUMENTS CERTIFIED & WITNESSED
* Apply for a MyPost Concession card
* Back to ID & document services
* APPLY FOR A MYPOST CONCESSION CARD
* Buy online
* Express Post
* Home & office
* Shop all products
* Shop
* Sending
* Back to Shop
* SENDING
* Collectables
* Back to Shop
* COLLECTABLES
* Home & office
* Back to Shop
* HOME & OFFICE
* Gifts
* Back to Shop
* GIFTS
* Electronics
* Back to Shop
* ELECTRONICS
* Mobile phones
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* MOBILE PHONES
* Catalogue
* Back to Shop
* CATALOGUE
* Australia Post Mobile plans
* Back to Shop
* AUSTRALIA POST MOBILE PLANS
* Australia Post Broadband plans
* Back to Shop
* AUSTRALIA POST BROADBAND PLANS
* Clearance
* Back to Shop
* CLEARANCE
* Personal this item has a sub menu Arrow to indicate less links
* Home
* Receiving this item has a sub menu
* Back to Personal, Business, Enterprise & Government solutions
* RECEIVING
* Download our mobile app
* Back to Receiving
* DOWNLOAD OUR MOBILE APP
* Manage deliveries with MyPost
* Back to Receiving
* MANAGE DELIVERIES WITH MYPOST
* Track your item
* Back to Receiving
* TRACK YOUR ITEM
* Collection points this item has a sub menu
* Back to Receiving
* COLLECTION POINTS
* Use a 24/7 Parcel Locker
* Back to Collection points
* USE A 24/7 PARCEL LOCKER
* Collect your parcel from a Post Office
* Back to Collection points
* COLLECT YOUR PARCEL FROM A POST OFFICE
* Manage deliveries in transit this item has a sub menu
* Back to Receiving
* MANAGE DELIVERIES IN TRANSIT
* Have your parcel left in a safe place
* Back to Manage deliveries in transit
* HAVE YOUR PARCEL LEFT IN A SAFE PLACE
* Redirect parcels in transit
* Back to Manage deliveries in transit
* REDIRECT PARCELS IN TRANSIT
* Collecting missed deliveries
* Back to Receiving
* COLLECTING MISSED DELIVERIES
* Delayed, lost or damaged items this item has a sub menu
* Back to Receiving
* DELAYED, LOST OR DAMAGED ITEMS
* Missing items
* Back to Delayed, lost or damaged items
* MISSING ITEMS
* Compensation for lost or damaged items
* Back to Delayed, lost or damaged items
* COMPENSATION FOR LOST OR DAMAGED ITEMS
* Returns policy
* Back to Delayed, lost or damaged items
* RETURNS POLICY
* Manage your mail this item has a sub menu
* Back to Receiving
* MANAGE YOUR MAIL
* Redirect & hold mail this item has a sub menu
* Back to Manage your mail
* REDIRECT & HOLD MAIL
* Redirect mail this item has a sub menu
* Back to Redirect & hold mail
* REDIRECT MAIL
* Free 12-month mail redirection for special circumstances
* Back to Redirect mail
* FREE 12-MONTH MAIL REDIRECTION FOR SPECIAL CIRCUMSTANCES
* Hold mail
* Back to Redirect & hold mail
* HOLD MAIL
* Extend your service
* Back to Redirect & hold mail
* EXTEND YOUR SERVICE
* Proving your identity
* Back to Redirect & hold mail
* PROVING YOUR IDENTITY
* Change or cancel your mail redirection or hold
* Back to Redirect & hold mail
* CHANGE OR CANCEL YOUR MAIL REDIRECTION OR HOLD
* Mail Redirection and Mail Hold Terms & Conditions
* Back to Redirect & hold mail
* MAIL REDIRECTION AND MAIL HOLD TERMS & CONDITIONS
* Privacy notice
* Back to Redirect & hold mail
* PRIVACY NOTICE
* PO Boxes & Private Bags this item has a sub menu
* Back to Manage your mail
* PO BOXES & PRIVATE BAGS
* Use a PO Box for parcel deliveries
* Back to PO Boxes & Private Bags
* USE A PO BOX FOR PARCEL DELIVERIES
* Mail2Day notifications
* Back to PO Boxes & Private Bags
* MAIL2DAY NOTIFICATIONS
* Free PO Boxes for Sydney's homeless
* Back to PO Boxes & Private Bags
* FREE PO BOXES FOR SYDNEY'S HOMELESS
* Post Office Boxes, Locked Bags, PO Box Plus and Common Boxes
Terms & Conditions
* Back to PO Boxes & Private Bags
* POST OFFICE BOXES, LOCKED BAGS, PO BOX PLUS AND COMMON BOXES
TERMS & CONDITIONS
* Post Office Box Rewards
* Back to PO Boxes & Private Bags
* POST OFFICE BOX REWARDS
* Manage junk mail
* Back to Manage your mail
* MANAGE JUNK MAIL
* Mail and parcel delivery – street and roadside
* Back to Receiving
* MAIL AND PARCEL DELIVERY – STREET AND ROADSIDE
* Buy online
* Express Post
* Sending
* Home & office
* Shop all products
* Sending this item has a sub menu
* Back to Personal, Business, Enterprise & Government solutions
* SENDING
* Send parcels in Australia this item has a sub menu
* Back to Sending
* SEND PARCELS IN AUSTRALIA
* Parcel Post
* Back to Send parcels in Australia
* PARCEL POST
* Express parcel sending in Australia this item has a sub menu
* Back to Send parcels in Australia
* EXPRESS PARCEL SENDING IN AUSTRALIA
* Express Post guarantee
* Back to Express parcel sending in Australia
* EXPRESS POST GUARANTEE
* Optional extras for sending in Australia
* Back to Send parcels in Australia
* OPTIONAL EXTRAS FOR SENDING IN AUSTRALIA
* Send with a 24/7 Parcel Locker
* Back to Send parcels in Australia
* SEND WITH A 24/7 PARCEL LOCKER
* Send letters in Australia this item has a sub menu
* Back to Sending
* SEND LETTERS IN AUSTRALIA
* Regular letters
* Back to Send letters in Australia
* REGULAR LETTERS
* Priority letters
* Back to Send letters in Australia
* PRIORITY LETTERS
* Express Post letters
* Back to Send letters in Australia
* EXPRESS POST LETTERS
* Registered Post letters
* Back to Send letters in Australia
* REGISTERED POST LETTERS
* Domestic letter with tracking
* Back to Send letters in Australia
* DOMESTIC LETTER WITH TRACKING
* Send overseas this item has a sub menu
* Back to Sending
* SEND OVERSEAS
* International delivery times
* Back to Send overseas
* INTERNATIONAL DELIVERY TIMES
* International Economy
* Back to Send overseas
* INTERNATIONAL ECONOMY
* International Standard
* Back to Send overseas
* INTERNATIONAL STANDARD
* International Express
* Back to Send overseas
* INTERNATIONAL EXPRESS
* International Courier
* Back to Send overseas
* INTERNATIONAL COURIER
* International Post Registered
* Back to Send overseas
* INTERNATIONAL POST REGISTERED
* Features & extras
* Back to Send overseas
* FEATURES & EXTRAS
* International zones
* Back to Send overseas
* INTERNATIONAL ZONES
* Customs forms & regulations this item has a sub menu
* Back to Send overseas
* CUSTOMS FORMS & REGULATIONS
* Electronic Advance Data (EAD)
* Back to Customs forms & regulations
* ELECTRONIC ADVANCE DATA (EAD)
* Packaging this item has a sub menu
* Back to Sending
* PACKAGING
* Envelopes and satchels
* Back to Packaging
* ENVELOPES AND SATCHELS
* Boxes and bags
* Back to Packaging
* BOXES AND BAGS
* Packaging tips
* Back to Packaging
* PACKAGING TIPS
* Stamps this item has a sub menu
* Back to Sending
* STAMPS
* Stamp prices
* Back to Stamps
* STAMP PRICES
* Concession stamps this item has a sub menu
* Back to Stamps
* CONCESSION STAMPS
* Conditions of use
* Back to Concession stamps
* CONDITIONS OF USE
* Stamp issues & collectables
* Back to Stamps
* STAMP ISSUES & COLLECTABLES
* MyStamps
* Back to Stamps
* MYSTAMPS
* Personalised Stamps
* Back to Stamps
* PERSONALISED STAMPS
* Online postage labels
* Back to Sending
* ONLINE POSTAGE LABELS
* Parcel return
* Back to Sending
* PARCEL RETURN
* Postage costs and delivery times
* Back to Sending
* POSTAGE COSTS AND DELIVERY TIMES
* Disruptions and updates
* Back to Sending
* DISRUPTIONS AND UPDATES
* Delivery speeds and coverage
* Back to Sending
* DELIVERY SPEEDS AND COVERAGE
* Sending guidelines this item has a sub menu
* Back to Sending
* SENDING GUIDELINES
* Size and weight guidelines
* Back to Sending guidelines
* SIZE AND WEIGHT GUIDELINES
* International post guide
* Back to Sending guidelines
* INTERNATIONAL POST GUIDE
* Dangerous and prohibited items
* Back to Sending guidelines
* DANGEROUS AND PROHIBITED ITEMS
* Valuable items
* Back to Sending guidelines
* VALUABLE ITEMS
* Delivery for the vision-impaired
* Back to Sending guidelines
* DELIVERY FOR THE VISION-IMPAIRED
* Delivery for defence personnel
* Back to Sending guidelines
* DELIVERY FOR DEFENCE PERSONNEL
* Addressing guidelines this item has a sub menu
* Back to Sending guidelines
* ADDRESSING GUIDELINES
* Envelope zones
* Back to Addressing guidelines
* ENVELOPE ZONES
* Buy online
* Postage stamps
* Satchels
* Packaging
* Shop all Sending
* Money & insurance this item has a sub menu
* Back to Personal, Business, Enterprise & Government solutions
* MONEY & INSURANCE
* Transfer money this item has a sub menu
* Back to Money & insurance
* TRANSFER MONEY
* Domestic money transfer (Money Orders)
* Back to Transfer money
* DOMESTIC MONEY TRANSFER (MONEY ORDERS)
* International money transfer with Western Union®
* Back to Transfer money
* INTERNATIONAL MONEY TRANSFER WITH WESTERN UNION®
* Get insurance this item has a sub menu
* Back to Money & insurance
* GET INSURANCE
* Home and Contents Insurance
* Back to Get insurance
* HOME AND CONTENTS INSURANCE
* Car Insurance
* Back to Get insurance
* CAR INSURANCE
* Travel Insurance
* Back to Get insurance
* TRAVEL INSURANCE
* Banking & paying bills this item has a sub menu
* Back to Money & insurance
* BANKING & PAYING BILLS
* Bank@Post
* Back to Banking & paying bills
* BANK@POST
* Pay a bill with Post Billpay
* Back to Banking & paying bills
* PAY A BILL WITH POST BILLPAY
* Change your cash
* Back to Banking & paying bills
* CHANGE YOUR CASH
* Organise travel money this item has a sub menu
* Back to Money & insurance
* ORGANISE TRAVEL MONEY
* Australia Post Travel Platinum Mastercard® - Prepaid travel money
card
* Back to Organise travel money
* AUSTRALIA POST TRAVEL PLATINUM MASTERCARD® - PREPAID TRAVEL MONEY
CARD
* Order foreign cash
* Back to Organise travel money
* ORDER FOREIGN CASH
* Check currency rates
* Back to Organise travel money
* CHECK CURRENCY RATES
* Prepaid cards this item has a sub menu
* Back to Money & insurance
* PREPAID CARDS
* Australia Post Everyday Mastercard®
* Back to Prepaid cards
* AUSTRALIA POST EVERYDAY MASTERCARD®
* Australia Post Travel Platinum Mastercard®
* Back to Prepaid cards
* AUSTRALIA POST TRAVEL PLATINUM MASTERCARD®
* Australia Post Gift Card by Mastercard®
* Back to Prepaid cards
* AUSTRALIA POST GIFT CARD BY MASTERCARD®
* Buy gift cards this item has a sub menu
* Back to Money & insurance
* BUY GIFT CARDS
* Australia Post Gift Card by Mastercard®
* Back to Buy gift cards
* AUSTRALIA POST GIFT CARD BY MASTERCARD®
* Gift cards from stores
* Back to Buy gift cards
* GIFT CARDS FROM STORES
* Self-Managed Super Funds (SMSF) this item has a sub menu
* Back to Money & insurance
* SELF-MANAGED SUPER FUNDS (SMSF)
* Business intermediary authorisation
* Back to Self-Managed Super Funds (SMSF)
* BUSINESS INTERMEDIARY AUTHORISATION
* Buy online
* Gift cards
* Coins & banknotes
* Express Post
* ID & document services this item has a sub menu
* Back to Personal, Business, Enterprise & Government solutions
* ID & DOCUMENT SERVICES
* Arrange passports & ID photos this item has a sub menu
* Back to ID & document services
* ARRANGE PASSPORTS & ID PHOTOS
* Apply for a new Australian passport this item has a sub menu
* Back to Arrange passports & ID photos
* APPLY FOR A NEW AUSTRALIAN PASSPORT
* Australian passport application tips
* Back to Apply for a new Australian passport
* AUSTRALIAN PASSPORT APPLICATION TIPS
* Renew your Australian passport
* Back to Arrange passports & ID photos
* RENEW YOUR AUSTRALIAN PASSPORT
* Passport & ID photos
* Back to Arrange passports & ID photos
* PASSPORT & ID PHOTOS
* Apply for a tax file number
* Back to ID & document services
* APPLY FOR A TAX FILE NUMBER
* Licence renewals & applications this item has a sub menu
* Back to ID & document services
* LICENCE RENEWALS & APPLICATIONS
* SA driver's licence renewals
* Back to Licence renewals & applications
* SA DRIVER'S LICENCE RENEWALS
* WA driver & vehicle licences
* Back to Licence renewals & applications
* WA DRIVER & VEHICLE LICENCES
* NT driver & vehicle services
* Back to Licence renewals & applications
* NT DRIVER & VEHICLE SERVICES
* SA firearms licences
* Back to Licence renewals & applications
* SA FIREARMS LICENCES
* Get a police check
* Back to ID & document services
* GET A POLICE CHECK
* Get an international police check
* Back to ID & document services
* GET AN INTERNATIONAL POLICE CHECK
* ID checks for property transfers this item has a sub menu
* Back to ID & document services
* ID CHECKS FOR PROPERTY TRANSFERS
* Identity checks for buyers & sellers
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* IDENTITY CHECKS FOR BUYERS & SELLERS
* Identity checks for non-represented parties in Victoria
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* IDENTITY CHECKS FOR NON-REPRESENTED PARTIES IN VICTORIA
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* IDENTITY CHECKS FOR SELF-REPRESENTED PARTIES IN WA
* Get your Digital iD™
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* GET YOUR DIGITAL ID™
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* APPLY FOR A KEYPASS IN DIGITAL ID™
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* GET DOCUMENTS CERTIFIED & WITNESSED
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* APPLY FOR A MYPOST CONCESSION CARD
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* SHOP
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* SENDING
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* COLLECTABLES
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* BUSINESS PARCEL SENDING AND BUSINESS LETTER SERVICES
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* DOMESTIC BUSINESS PARCELS
* Ship parcels to your customers with Parcel Post
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* SHIP PARCELS TO YOUR CUSTOMERS WITH PARCEL POST
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* EXPRESS POST GUARANTEE
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* OPTIONAL EXTRAS FOR SHIPPING PARCELS IN AUSTRALIA
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* SPECIAL DELIVERY SERVICES
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* WINE AND ALCOHOL DELIVERIES
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* MEDICAL AND EDUCATIONAL DELIVERIES
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* DOMESTIC BUSINESS LETTERS
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* SMALL VOLUME BUSINESS LETTERS
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* REGULAR LETTERS & CARDS
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* UNADDRESSED MAIL ARRANGEMENTS OVER EASTER
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* BARCODING PROCESS
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* ARTICLE LAYOUT APPROVAL
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* ADDRESS MATCHING APPROVAL SYSTEM (AMAS)
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* INTERNATIONAL SHIPPING
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* FEATURES & EXTRAS
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* LOGISTICS IN CHINA
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* ENVELOPES AND SATCHELS FOR BUSINESS
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* MYPOST BUSINESS
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* AUTOMATE YOUR SHIPPING LABELS
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* IMPORTANT INFORMATION FOR EPARCEL CONTRACT CUSTOMERS
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* MANAGE PARCEL RETURNS
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* PARCEL RETURNS ENQUIRY
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* LOCAL PICKUP AND DELIVERY SERVICES
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* BUSINESS PRICING UPDATES
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agreements
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* PEAK FEE IN AUSTRALIA POST (DOMESTIC) AND STARTRACK SERVICE
AGREEMENTS
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agreements
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* FORCE MAJEURE FEE IN AUSTRALIA POST AND STARTRACK SERVICE
AGREEMENTS
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* DISRUPTIONS AND UPDATES
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* SIZE AND WEIGHT GUIDELINES
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* DANGEROUS AND PROHIBITED ITEMS
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* SENDING VALUABLE ITEMS
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* ADDRESSING GUIDELINES
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* ECOMMERCE
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* INTEGRATE YOUR SHIPPING
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* OFFER COLLECTION POINTS
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* LIFT CUSTOMER SATISFACTION WITH OUR TRACKING APP
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* INSIGHTS AND REPORTS
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* ACCEPT PAYMENTS
* Add a payment gateway (SecurePay)
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* ADD A PAYMENT GATEWAY (SECUREPAY)
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phone and at Post Offices
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* BECOME A POST BILLPAY BILLER - ACCEPT CUSTOMER PAYMENTS ONLINE,
BY PHONE AND AT POST OFFICES
* Manage supply chains
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* MANAGE SUPPLY CHAINS
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* MANAGING PEAK DEMAND
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* Express Post
* Business essentials
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* Marketing and communications this item has a sub menu
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* MARKETING AND COMMUNICATIONS
* Direct mail marketing
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* DIRECT MAIL MARKETING
* Access data & insights this item has a sub menu
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* ACCESS DATA & INSIGHTS
* Address data this item has a sub menu
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* ADDRESS DATA
* Address validation
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* ADDRESS VALIDATION
* Raw address data
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* RAW ADDRESS DATA
* Postcode data
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* POSTCODE DATA
* Movers statistics
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* MOVERS STATISTICS
* Improve your address data quality
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* IMPROVE YOUR ADDRESS DATA QUALITY
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* SUPPORTING OUR DATA PARTNERS
* Resources and key dates
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* RESOURCES AND KEY DATES
* Latest eCommerce and online shopping trends in Australia this item
has a sub menu
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* LATEST ECOMMERCE AND ONLINE SHOPPING TRENDS IN AUSTRALIA
* 2023 Inside Australian Online Shopping Report
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Australia
* 2023 INSIDE AUSTRALIAN ONLINE SHOPPING REPORT
* Delivery Experience Report May 2021
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* DELIVERY EXPERIENCE REPORT MAY 2021
* Reach new customers with Campaign Targeter this item has a sub menu
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* REACH NEW CUSTOMERS WITH CAMPAIGN TARGETER
* Using Campaign Targeter
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* USING CAMPAIGN TARGETER
* Product recall solutions
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* PRODUCT RECALL SOLUTIONS
* Buy online
* Express Post
* Postage stamps
* Envelopes
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* Home & office
* Australia Post Mobile
* Identity this item has a sub menu
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* IDENTITY
* Workforce Verification
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* WORKFORCE VERIFICATION
* Verify customers with Digital iD
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* VERIFY CUSTOMERS WITH DIGITAL ID
* Identity verification for conveyancing practitioners and mortgagees
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* IDENTITY VERIFICATION FOR CONVEYANCING PRACTITIONERS AND MORTGAGEES
* Business admin this item has a sub menu
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* BUSINESS ADMIN
* Host a Parcel Locker
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* HOST A PARCEL LOCKER
* Visit a Business Hub
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* VISIT A BUSINESS HUB
* Work from the Small Business Hive
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* WORK FROM THE SMALL BUSINESS HIVE
* Business PO Boxes & Locked Bags this item has a sub menu
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* BUSINESS PO BOXES & LOCKED BAGS
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* PO BOXES, LOCKED BAGS AND COMMON BOXES TERMS & CONDITIONS
* Redirect a business address
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* REDIRECT A BUSINESS ADDRESS
* Change of Address Notification Service
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* CHANGE OF ADDRESS NOTIFICATION SERVICE
* Business Credit Accounts & postage meters this item has a sub menu
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* BUSINESS CREDIT ACCOUNTS & POSTAGE METERS
* Business Credit Account
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* BUSINESS CREDIT ACCOUNT
* Send items with a postage meter
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* SEND ITEMS WITH A POSTAGE METER
* Access the Business Support Portal
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* ACCESS THE BUSINESS SUPPORT PORTAL
* Tyro EFTPOS
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* TYRO EFTPOS
* Tyro Tap to Pay
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* TYRO TAP TO PAY
* Buy online
* Express Post
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* Home & office
* Australia Post Mobile
* Shop all Sending
* Shop this item has a sub menu
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* SHOP
* Sending
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* SENDING
* Home & office
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* HOME & OFFICE
* Gifts
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* GIFTS
* Electronics
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* ELECTRONICS
* Collectables
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* COLLECTABLES
* Catalogue
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* CATALOGUE
* Australia Post Mobile
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* AUSTRALIA POST MOBILE
* Clearance
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* CLEARANCE
* Enterprise & Gov this item has a sub menu Arrow to indicate less links
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* CAPABILITIES
* Inclusive service delivery
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* INCLUSIVE SERVICE DELIVERY
* Supply chain capability
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* SUPPLY CHAIN CAPABILITY
* Disaster support and recovery
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* DISASTER SUPPORT AND RECOVERY
* Election and referendum communications
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* ELECTION AND REFERENDUM COMMUNICATIONS
* Employee screening
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* EMPLOYEE SCREENING
* Scalable solutions this item has a sub menu
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* SCALABLE SOLUTIONS
* Identity services this item has a sub menu
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* IDENTITY SERVICES
* In-person identity checks
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* IN-PERSON IDENTITY CHECKS
* Photo & signature capture
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* PHOTO & SIGNATURE CAPTURE
* Financial transactions and payments
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* FINANCIAL TRANSACTIONS AND PAYMENTS
* Mail products and services
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* MAIL PRODUCTS AND SERVICES
* Information management this item has a sub menu
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* INFORMATION MANAGEMENT
* Decipha
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* DECIPHA
* Document imaging & management
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* DOCUMENT IMAGING & MANAGEMENT
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* SECURE DOCUMENT COLLECTION & DELIVERY
* Data insights
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* DATA INSIGHTS
* Insights & reports this item has a sub menu
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* INSIGHTS & REPORTS
* Digitising services this item has a sub menu
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* DIGITISING SERVICES
* The value of mail digitisation in a pandemic and beyond
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* THE VALUE OF MAIL DIGITISATION IN A PANDEMIC AND BEYOND
* A better read on the future of libraries
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* A BETTER READ ON THE FUTURE OF LIBRARIES
* Finding the right channel mix for inclusive government service
delivery
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* FINDING THE RIGHT CHANNEL MIX FOR INCLUSIVE GOVERNMENT SERVICE
DELIVERY
* The future of identity services lies in choice, control and security
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* THE FUTURE OF IDENTITY SERVICES LIES IN CHOICE, CONTROL AND
SECURITY
* How blockchain will change your business
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* HOW BLOCKCHAIN WILL CHANGE YOUR BUSINESS
* Australia Post’s agile approach to digital transformation
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* AUSTRALIA POST’S AGILE APPROACH TO DIGITAL TRANSFORMATION
* The Consumer Conundrum
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* THE CONSUMER CONUNDRUM
* Unlocking up to $11 billion of opportunity
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* UNLOCKING UP TO $11 BILLION OF OPPORTUNITY
* Digital ID in new economy
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* DIGITAL ID IN NEW ECONOMY
* World without borders
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* WORLD WITHOUT BORDERS
* Relationship between trust and identity
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* RELATIONSHIP BETWEEN TRUST AND IDENTITY
* Fuelling Uber’s expansion into regional Australia
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* FUELLING UBER’S EXPANSION INTO REGIONAL AUSTRALIA
* Connecting our communities to services
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* CONNECTING OUR COMMUNITIES TO SERVICES
* eVoting: The Global Digital Democracy
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* EVOTING: THE GLOBAL DIGITAL DEMOCRACY
* Is Australia ready for eVoting?
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* IS AUSTRALIA READY FOR EVOTING?
* How new technology can help solve the eVoting challenge
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* HOW NEW TECHNOLOGY CAN HELP SOLVE THE EVOTING CHALLENGE
* How regulation and technology are shaping the future of privacy and
security
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* HOW REGULATION AND TECHNOLOGY ARE SHAPING THE FUTURE OF PRIVACY
AND SECURITY
* The 5 privacy trends impacting organisations today
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* THE 5 PRIVACY TRENDS IMPACTING ORGANISATIONS TODAY
* How digital identity could resolve the privacy paradox
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* HOW DIGITAL IDENTITY COULD RESOLVE THE PRIVACY PARADOX
* Protecting consumers in a digital age
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* PROTECTING CONSUMERS IN A DIGITAL AGE
* Transforming our payments services to support Australian businesses
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* TRANSFORMING OUR PAYMENTS SERVICES TO SUPPORT AUSTRALIAN
BUSINESSES
* What Apple’s Face ID means for Australia Post’s Digital iD™
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* WHAT APPLE’S FACE ID MEANS FOR AUSTRALIA POST’S DIGITAL ID™
* How an emerging cashless society is changing payments in Australia
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* HOW AN EMERGING CASHLESS SOCIETY IS CHANGING PAYMENTS IN
AUSTRALIA
* Alipay unlocking eCommerce growth in Australia
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* ALIPAY UNLOCKING ECOMMERCE GROWTH IN AUSTRALIA
* Biometrics is changing identity and financial services in Australia
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* BIOMETRICS IS CHANGING IDENTITY AND FINANCIAL SERVICES IN
AUSTRALIA
* Opening up the barcode
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* OPENING UP THE BARCODE
* Global insights into digital licensing
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* GLOBAL INSIGHTS INTO DIGITAL LICENSING
* Rethinking the real purpose of digital licensing
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* RETHINKING THE REAL PURPOSE OF DIGITAL LICENSING
* The innovators of the digital economy
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* THE INNOVATORS OF THE DIGITAL ECONOMY
* Australia’s cardless future
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* AUSTRALIA’S CARDLESS FUTURE
* Next wave of tech in Australia’s digital economy
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* NEXT WAVE OF TECH IN AUSTRALIA’S DIGITAL ECONOMY
* Why speed is the least interesting feature of the NPP
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* WHY SPEED IS THE LEAST INTERESTING FEATURE OF THE NPP
* How organisations big and small can step up cyber security
* Back to Digitising services
* HOW ORGANISATIONS BIG AND SMALL CAN STEP UP CYBER SECURITY
* Digital iD partnerships encourage online choice and confidence
* Back to Digitising services
* DIGITAL ID PARTNERSHIPS ENCOURAGE ONLINE CHOICE AND CONFIDENCE
* ID verification made even easier
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* ID VERIFICATION MADE EVEN EASIER
* The top business strategy driving supply chain leaders
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* THE TOP BUSINESS STRATEGY DRIVING SUPPLY CHAIN LEADERS
* Understanding customers this item has a sub menu
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* UNDERSTANDING CUSTOMERS
* How to be truly customer centric
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* HOW TO BE TRULY CUSTOMER CENTRIC
* Solve customer problems by asking them
* Back to Understanding customers
* SOLVE CUSTOMER PROBLEMS BY ASKING THEM
* Disrupt, develop, deliver: Big lessons from small business
* Back to Understanding customers
* DISRUPT, DEVELOP, DELIVER: BIG LESSONS FROM SMALL BUSINESS
* Why Digital Inclusion can take Australia forward
* Back to Understanding customers
* WHY DIGITAL INCLUSION CAN TAKE AUSTRALIA FORWARD
* Better together: 5 surprising insights into marketing channel
relationships
* Back to Understanding customers
* BETTER TOGETHER: 5 SURPRISING INSIGHTS INTO MARKETING CHANNEL
RELATIONSHIPS
* The merit of methodology in digital co-creation
* Back to Understanding customers
* THE MERIT OF METHODOLOGY IN DIGITAL CO-CREATION
* Using machine learning to shape the customer experience
* Back to Understanding customers
* USING MACHINE LEARNING TO SHAPE THE CUSTOMER EXPERIENCE
* Balancing the convenience and privacy trade-off
* Back to Understanding customers
* BALANCING THE CONVENIENCE AND PRIVACY TRADE-OFF
* Five practical ways governments can drive digital inclusion in
Australia
* Back to Understanding customers
* FIVE PRACTICAL WAYS GOVERNMENTS CAN DRIVE DIGITAL INCLUSION IN
AUSTRALIA
* What’s holding customers back from using your online services?
* Back to Understanding customers
* WHAT’S HOLDING CUSTOMERS BACK FROM USING YOUR ONLINE SERVICES?
* The three drivers of online behaviour among Australians
* Back to Understanding customers
* THE THREE DRIVERS OF ONLINE BEHAVIOUR AMONG AUSTRALIANS
* Challenging the myths of online behaviour in Australia
* Back to Understanding customers
* CHALLENGING THE MYTHS OF ONLINE BEHAVIOUR IN AUSTRALIA
* The myths and misconceptions of Australians’ online behaviour
* Back to Understanding customers
* THE MYTHS AND MISCONCEPTIONS OF AUSTRALIANS’ ONLINE BEHAVIOUR
* Digital identity and eKYC
* Back to Understanding customers
* DIGITAL IDENTITY AND EKYC
* Designing a digital experience for Generation Z
* Back to Understanding customers
* DESIGNING A DIGITAL EXPERIENCE FOR GENERATION Z
* Southeast Asia shaping global eCommerce and payment trends
* Back to Understanding customers
* SOUTHEAST ASIA SHAPING GLOBAL ECOMMERCE AND PAYMENT TRENDS
* Customer experience in the digital economy
* Back to Understanding customers
* CUSTOMER EXPERIENCE IN THE DIGITAL ECONOMY
* The digital economy is changing fast
* Back to Understanding customers
* THE DIGITAL ECONOMY IS CHANGING FAST
* Australian businesses pursuing cross-border eCommerce in China
* Back to Understanding customers
* AUSTRALIAN BUSINESSES PURSUING CROSS-BORDER ECOMMERCE IN CHINA
* Direct mail in a digital world
* Back to Understanding customers
* DIRECT MAIL IN A DIGITAL WORLD
* Why mail remains at the heart of Australia's election campaigns
* Back to Understanding customers
* WHY MAIL REMAINS AT THE HEART OF AUSTRALIA'S ELECTION CAMPAIGNS
* The rise of fraud in times of disruption
* Back to Understanding customers
* THE RISE OF FRAUD IN TIMES OF DISRUPTION
* In difficult times, human connection matters
* Back to Understanding customers
* IN DIFFICULT TIMES, HUMAN CONNECTION MATTERS
* Serving with empathy, reliability and responsiveness
* Back to Understanding customers
* SERVING WITH EMPATHY, RELIABILITY AND RESPONSIVENESS
* Remaining ahead of changing customer expectations
* Back to Understanding customers
* REMAINING AHEAD OF CHANGING CUSTOMER EXPECTATIONS
* Preparing for peaks and surges in online shopping Large Online
Retailer
* Back to Understanding customers
* PREPARING FOR PEAKS AND SURGES IN ONLINE SHOPPING LARGE ONLINE
RETAILER
* Supporting the Australian community this holiday season
* Back to Understanding customers
* SUPPORTING THE AUSTRALIAN COMMUNITY THIS HOLIDAY SEASON
* Why relationships matter more than ever
* Back to Understanding customers
* WHY RELATIONSHIPS MATTER MORE THAN EVER
* The value of trust in a fake news era
* Back to Understanding customers
* THE VALUE OF TRUST IN A FAKE NEWS ERA
* Why supply chain improvements start with the customer
* Back to Understanding customers
* WHY SUPPLY CHAIN IMPROVEMENTS START WITH THE CUSTOMER
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1. Personal
2. Privacy
PRIVACY STATEMENT
OUR PRIVACY VISION
At Australia Post, we know privacy is important to you – it is to us too. That’s
why we’re committed to maintaining your trust by protecting your privacy,
keeping you informed about how we handle your personal information and keeping
your personal information safe and secure. This Privacy Statement applies to
Australia Post and all Australian-based subsidiaries of the Australia Post
Group.
We may update this Privacy Statement from time to time. This version was last
updated on 23 May 2023.
1. How we collect and hold personal information
Read more
2. What personal information we collect
Read more
3. Why we collect, hold, use and share personal information
Read more
4. When we share personal information
Read more
5. Our other obligations
Read more
6. How we protect children's privacy
Read more
7. How you can access your personal information
Read more
8. How you can correct your personal information
Read more
9. How to raise a complaint
Read more
10. How to contact us
Read more
11. Privacy Impact Assessment Register
Read more
HOW WE COLLECT AND HOLD PERSONAL INFORMATION
Australia Post does more than just deliver your mail. That means there are lots
of ways you interact with us, and many ways we might collect personal
information about you. We may collect your personal information when you:
* shop online and order a parcel through a merchant that uses our delivery
services
* contact our customer services team
* are sent a parcel by someone else
* create or update an account with us, such as your MyPost or MyPost Business
account
* order, purchase or use one of our products or services
* interact with us in person, on our website or on our mobile apps
* fill in an application online or in one of our Post Offices
* undertake a transaction in our Post Offices or online, such as an identity
check or a banking transaction.
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WHAT PERSONAL INFORMATION WE COLLECT
The information we collect may include:
* Contact information – for example, your name, address, phone number or email
for purposes such as providing our services, communicating with you or
providing delivery tracking.
* Identity information – for example, your ID document details for purposes
such as facilitating some financial transactions or for us to verify your
identity on behalf of another organisation.
* Financial information – for example, your account name, credit card details,
BSB and account number for purposes such as when you make a payment or
undertake a Bank@Post transaction.
* Information when you visit our websites or use our mobile apps – we may use
automated tracking technologies, such as cookies and pixels to collect
information including your IP address, details of your device or browser, the
web pages you visit and your online interactions to improve our customer
experience and performance across our digital products. We may also use
collected information to tailor the information, content,
marketing/advertising and offers you see from us and to deliver relevant
content to our customers. We also collect information to measure the
effectiveness of our communication and marketing, including from third
parties, to improve our services. If you have identified yourself to us (for
example, if you’ve logged in via an App or website or a service like MyPost,
or you have clicked an email or message link), information automatically
collected may be associated with Australia Post Customer Number. Any use or
disclosure of your information will be in accordance with this Privacy
Statement and as permitted by privacy law.
* Information about your use of our products and services – such as which
products you use, and your preferences relating to those products.
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WHY WE COLLECT, HOLD, USE AND SHARE PERSONAL INFORMATION
The primary reason we collect, use or share your personal information is to
enable the delivery, development and improvement of our products and services
and to keep you informed.
We may also collect, use, or share this personal information for other purposes,
such as:
* to send you parcel notifications and service messages about important updates
impacting our services
* to contact you or reach customers like you about our other products and
services, either directly, such as via email or mail, or via other channels,
including social media platforms and websites. Sometimes, you might tick a
box to let us know you would like to receive marketing, and sometimes we
might gather from your interactions and relationship with us, that you would
like to hear about our other products and services. You can always opt out of
marketing by following the instructions on the message, email or letter you
receive or by reaching out to our customer services team on the contact
details below
* to develop and improve our products and services and improve the safety of
our people, customers and community. Sometimes this may involve combining
data that we have with other sources of data and information from other
sources and organisations such as the Australian Bureau of Statistics (ABS)
* to produce and provide insights, trends, and other relevant information to
the public and our customers in a way that does not identify you to anyone
receiving the insight and trend information
* where permitted, authorised or required by an applicable law, such as to
Australian Government agencies, overseas postal and delivery services and
international governmental agencies, AUSTRAC to meet transaction reporting
obligations, or to the Australian Crime Intelligence Commission (ACIC), State
or Federal Police or Border Force for crime related investigations
* to verify your identity in person or digitally, using third-party business
partners to check your details back to the source
* to undertake a commercial credit check when you apply for a business credit
account
* to process your application for our products or services, or on behalf of
third parties such as merchants, banks, or government agencies
* to better understand your personal preferences when you use our products,
services, and website, and to adapt your experience to best suit you
* to link your accounts and product or service holdings, to provide you with a
more seamless user experience
* to identify and better interact with your device using cookies or other
similar technologies.
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WHEN WE SHARE PERSONAL INFORMATION
To fulfil some of the activities we’ve mentioned, we may need to share your
personal information with other parties. These may include specialist
information technology companies, cloud service providers, mail houses or other
contractors helping us to deliver our services. We require these parties to
protect your information as carefully as we do. Sometimes, this may also include
our own subsidiaries.
Where you undertake a transaction processed by us on behalf of an agency or
merchant, we may also share some information back with that third party to
complete the transaction or keep them informed.
OVERSEAS USE AND DISCLOSURE
When you send letters or parcels overseas, we may send personal information to
countries outside Australia to facilitate the delivery. This information may be
handled in line with the laws and customs of those countries. Similarly, when
you receive an article from overseas, delivery to you within Australia is under
Australian privacy laws, even though you may have provided your personal
information under the laws of another country.
Sometimes, we use systems or service providers located in other countries. When
we do this, we will ensure your personal information is managed in a way that is
consistent with Australian privacy law and this Privacy Statement, even if we
need to undertake to comply with the applicable laws of those other countries.
We use service providers in other countries, including:
* Japan
* United States of America
* Singapore
* European Union
* New Zealand
* India
* the Philippines
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OUR OTHER OBLIGATIONS
Australia Post has privacy and information management obligations in addition to
those in the Privacy Act, which may impact how we handle information, including
your personal information.
These include:
The Archives Act – As a Government Business Enterprise, Australia Post has
obligations under the Archives Act 1983, which requires us to keep information
for varying lengths of time.
Australian Postal Corporations Act – The Australian Postal Corporation Act 1989
includes limitations on how we use information as well as some permitted
situations where we may disclose articles and their contents, such as where
reasonably necessary for law enforcement activities.
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HOW WE PROTECT CHILDREN'S PRIVACY
Australia Post believes it is important to provide added protection for
children. We encourage parents and guardians to spend time online with their
children to participate in and monitor their online activity.
When we provide a product or service that intentionally collects personal
information from children, such as a police check, we will use reasonable
efforts to confirm parent or guardian consent prior to the collection and use of
personal information. The way we do this may vary depending on the information,
product, service, or event that the child wishes to participate in. Consent may
take a variety of forms such as printing and submitting a permission form by
mail, or online consent such as by ticking an online check box that parental or
guardian consent has been obtained.
Parents or guardians may, subject to any applicable laws, request that
information collected from their child be deleted.
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HOW YOU CAN ACCESS YOUR PERSONAL INFORMATION
You have a right to request access to your personal information, and we want to
make it easy for you to do so. The information you want to access to may be via
your MyPost account, or can be accessed by contacting our customer services
team.
If you can’t find what you’re after, you can contact us via our details below.
Once we receive your request, and subject to relevant privacy laws, we will
respond to your request within a reasonable time – usually within 30 days. We
ask that you identify, as clearly as possible, the type/s of information
requested. In some cases, we may need to verify your identity before we share
information with you.
We may not be able to provide access to all your personal information. In some
situations, the law permits us to refuse your request to provide you with access
to your personal information. For example, where giving access to your
information would have an unreasonable impact on the privacy of other
individuals, or would pose a serious threat to the life, health, or safety of
any individual or to public health or public safety.
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HOW YOU CAN CORRECT YOUR PERSONAL INFORMATION
Ensuring your personal information is accurate and up-to-date is crucial for the
delivery of many of our services, and you have a right to request the correction
of your personal information. We try to make this easy for you, and you’ll see
opportunities to update your details throughout our product and service
offerings, such as our mobile app. If you’re unsure about how to do this, you
can contact our customer services team.
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HOW TO RAISE A COMPLAINT
We understand that from time to time, you may have queries or concerns about how
we handle your personal information. We’re committed to working with you to
obtain a fair resolution of any of your complaints or concerns about privacy.
Our customer service team is equipped to assist and respond to requests and if
you raise a privacy concern requiring further escalation, your enquiry is sent
through to our Privacy Office for review and guidance.
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HOW TO CONTACT US
To contact us with a privacy related complaint or a privacy question, you can:
* call our Customer Contact Centre on 13 POST (13 76 78) between 9am and 5pm
EST Monday to Friday
* write to us at:
Australia Post Group
Privacy Contact Officer
GPO Box 1777
Melbourne Vic 3000
* email us
If you remain unsatisfied after your complaint has been addressed by our Privacy
Office, you may contact the Office of the Australian Information Commissioner
by:
* calling their Privacy Hotline on 1300 363 992
* visiting the Office of the Australian Information Commissioner (OAIC)
website.
* writing to:
The Australian Information Commissioner
GPO Box 5218
Sydney NSW 1042
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PRIVACY IMPACT ASSESSMENT REGISTER
Under the Australian Government Agencies Privacy Code, we must undertake a
Privacy Impact Assessment (PIA) for all projects that significantly impact the
way we handle personal information. The PIA Register records details of the PIAs
we have conducted since 1 July 2018. The PIA register will be updated from time
to time as new PIAs are completed. Last updated 13 October 2023.
Date of Completion Title of Privacy Assessment September 2018
Title of Privacy Assessment
Digital iD
December 2018
Title of Privacy Assessment
Trust Check
January 2019
Title of Privacy Assessment
Enterprise Data Analytics Platform
March 2019
Title of Privacy Assessment
Workforce Verification
August 2019
Title of Privacy Assessment
Time and Attendance
February 2020
Title of Privacy Assessment
Learning Management System Phase 3
March 2020
Title of Privacy Assessment
Secure Email Gateway
April 2020
Title of Privacy Assessment
Temperature Checks
April 2020
Title of Privacy Assessment
COVID 19 Safety Investigations
August 2020
Title of Privacy Assessment
Financial Crimes Platform
September 2020
Title of Privacy Assessment
Extended Workforce Compliance Management System
December 2020
Title of Privacy Assessment
Visitor and Contractor COVID Declarations
March 2021
Title of Privacy Assessment
Even Management Reimagined
April 2021
Title of Privacy Assessment
Modernise Injury Management and Safety Systems (MIMSS)
April 2021
Title of Privacy Assessment
Digital iD TDIF Privacy Assessment
May 2021
Title of Privacy Assessment
Business Credit Account
June 2022
Title of Privacy Assessment
Digital iD
August 2022
Title of Privacy Assessment
Property VOI
March 2023
Title of Privacy Assessment
Oculus D.R.I.V.E
September 2023
Title of Privacy Assessment
Digital iD
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Australia Post acknowledges the Traditional Custodians of the land on which we
operate, live and gather as a team. We recognise their continuing connection to
land, water and community. We pay respect to Elders past, present and emerging.