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Submission: On March 13 via api from IN — Scanned from DE
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NEW! Advisories Try For Free
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2. Company
3. Trust Center
4. Security Bulletins
5. ConnectWise ScreenConnect 23.9.8 security fix
CONNECTWISE SCREENCONNECT 23.9.8 SECURITY FIX
02/19/2024
Products: ScreenConnect
Severity: Critical
Priority: 1 - High
February 27, 2024 update:
Cloud partner summary:
Cloud partners are remediated against both vulnerabilities reported on February
19. No further action is required from any cloud partner (“screenconnect.com”
cloud and “hostedrmm.com”).
On-prem partner summary:
On-prem partners are advised to immediately upgrade to the latest version of
ScreenConnect to remediate against reported vulnerabilities.
Active maintenance
If you are on active maintenance, we strongly recommend upgrading to the most
current release of 23.9.8 or later. Using the most current release of
ScreenConnect includes security updates, bug fixes, and enhancements not found
in older releases.
Off maintenance
ConnectWise has provided a patched version of 22.4.20001 available to any
partner regardless of maintenance status as an interim step to mitigate the
vulnerability. If you are not currently under maintenance, please upgrade your
servers to version 22.4.20001 at minimum or to your latest eligible patched
version that includes the remediation for CVE-2024-1709.
(Updated) Addressing license errors: If a license error arises during the
upgrade, please stop the four ScreenConnect services (Session Manager, Security
Manager, Web Server, Relay), move the “License.xml” file from the installation
folder “C:\Program Files (x86)\ScreenConnect\App_Data\License.xml” to another
location such as Desktop, and proceed with the upgrade. After the upgrade is
complete, the license key will need to be re-added by stopping the four services
and dropping the file back into the App_Data folder.
ACTIVE ADVISORY
* ScreenConnect vulnerability CWE-288
* ScreenConnect 23.9.8 security bulletin
* How to upgrade on-premise installation
* Remediation + Hardening Guide (pdf)
* Download patch
* FAQ
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February 23, 2024 update:
ICYMI: ConnectWise has taken an exception step to support partners no longer
under maintenance by making them eligible to install version 22.4 at no
additional cost, which will fix CVE-2024-1709, the critical vulnerability.
However, this should be treated as an interim step. ConnectWise recommends
on-premise partners upgrade to remain within maintenance to gain access to all
security and product enhancements.
February 22, 2024 update:
ConnectWise recommends on-premise partners immediately update to 23.9.8 or
higher to remediate reported vulnerabilities.
ConnectWise has rolled out an additional mitigation step for unpatched,
on-premise users that suspends an instance if it is not on version 23.9.8 or
later. If your instance is found to be on an outdated version, an alert will be
sent with instructions on how to perform the necessary actions to release the
server.
To upgrade your version to our latest 23.9 release, please follow this upgrade
path:
2.1 → 2.5 → 3.1 → 4.4 → 5.4 → 19.2 → 22.8 → 23.3 → 23.9
If you need any assistance or have additional questions, please go online to
ConnectWise Home and open a case with our support team or email
help@connectwise.com.
February 21, 2024 update*:
Cloud partner summary: Cloud partners are remediated against both
vulnerabilities reported on February 19. No further action is required from any
cloud partner (“screenconnect.com” cloud and “hostedrmm.com”).
On-prem partner summary: On-prem partners are advised to immediately upgrade to
the latest version of ScreenConnect to remediate against reported
vulnerabilities.
Today, ScreenConnect version 23.9.10.8817 was released containing a number of
fixes to improve customer experience. It is always recommended to be on the
latest version but 23.9.8 is the minimum version that remediated the reported
vulnerabilities.
As part of this release, ConnectWise has removed license restrictions, so
partners no longer under maintenance can upgrade to the latest version of
ScreenConnect.
*Please see the February 27, 2024 security bulletin update that clarifies
partners off maintenance can upgrade to 22.4.20001 (or a later eligible version)
to receive a patch to CVE-2024-1709. To get the current 23.9.8 or later release,
partners need to be on active maintenance.
February 20, 2024 update:
Indicators of compromise
Indicators of compromise (IOCs) look for malicious activity or threats. These
indicators can be incorporated into your cybersecurity monitoring platform. They
can help you stop a cyberattack that's in progress. Plus, you can use IOCs to
find ways to detect and stop ransomware, malware, and other cyberthreats before
they cause data breaches.
We've received notifications of suspicious activity that our incident response
team has investigated. The following IP addresses were used by threat actors. We
are making them available for protection and defense.
IOCs:
* 155.133.5.15
* 155.133.5.14
* 118.69.65.60
We will continue to update with any further information as it becomes
available.
Original Bulletin:
Summary
Vulnerabilities were reported February 13, 2024, through our vulnerability
disclosure channel via the ConnectWise Trust Center. There is no evidence that
these vulnerabilities have been exploited in the wild, but immediate action must
be taken by on-premise partners to address these identified security risks.
Vulnerability
* CWE-288 Authentication bypass using an alternate path or channel
* CWE-22 Improper limitation of a pathname to a restricted directory (“path
traversal”)
CWE ID
Description
Base Score
Vector
CWE-288
Authentication bypass using an alternate path or channel
10
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:C/C:H/I:H/A:H
CWE-22
Improper limitation of a pathname to a restricted directory (“path traversal”)
8.4
CVSS:3.1/AV:N/AC:L/PR:H/UI:R/S:C/C:H/I:H/A:H
Severity
Critical—Vulnerabilities that could allow the ability to execute remote code or
directly impact confidential data or critical systems.
Priority
1 High—Vulnerabilities that are either being targeted or have higher risk of
being targeted by exploits in the wild. Recommend installing updates as
emergency changes or as soon as possible (e.g., within days)
Affected versions
ScreenConnect 23.9.7 and prior
Remediation
Cloud
There are no actions needed by the partner, ScreenConnect servers hosted in
“screenconnect.com” cloud or “hostedrmm.com” have been updated to remediate the
issue.
On-premise
Partners that are self-hosted or on-premise need to update their servers to
version 23.9.8 immediately to apply a patch.
ConnectWise will also provide updated versions of releases 22.4 through 23.9.7
for the critical issue, but strongly recommend that partners update to
ScreenConnect version 23.9.8.
For instructions on updating to the newest release, please reference this doc:
Upgrade an on-premise installation - ConnectWise
Link to patch: Download | ConnectWise ScreenConnect™
faq
FAQS
Frequently asked questions
What happened?
On February 13, 2024, an independent researcher ethically and responsibly
reported two potential vulnerabilities using the ConnectWise vulnerability
disclosure program through the ConnectWise Trust Center, including a potential
critical vulnerability that would allow anonymous attackers to exploit an
authentication bypass flaw to create admin accounts on publicly exposed
instances. Essentially, a bad actor could mimic the role as system admin, delete
all other users and take over the instance.
What did ConnectWise do?
Once the vulnerability was validated on February 14, 2024, ConnectWise product
security and engineering teams worked together to mitigate all cloud instances
of ScreenConnect within 48 hours. We did so without requiring a version
update. Then, we upgraded cloud instances to a later version for further
hardening. As a result, partners within our hosted cloud environments were
quickly secured against this critical vulnerability.
Following industry best practices for patching strategy, an official upgraded
package was released on February 19, 2024, for all on-prem ScreenConnect
partners, and a security bulletin was posted to the ConnectWise Trust Center
strongly urging partners patch their on-prem instances of ScreenConnect. On the
same day, ConnectWise initiated contact with CISA, and on February 22, CISA
added CVE-2024-1709 to its Known Exploited Vulnerabilities (KEV) Catalog.
In addition, to provide timely information and support to our partners, we
mobilized outreach communications through multiple channels, including security
bulletins and advisories, partner emails, virtual events, and blogs. These
communications emphasize the urgency to patch on-prem instances of ScreenConnect
while providing our partners with the latest information, best practices, and
support for this critical vulnerability.
Who is at risk?
Anyone on a self-hosted instance running ScreenConnect 23.9.7 and prior.
Partners no longer under maintenance are eligible to install version 22.4.20001
at no additional cost, which will fix both vulnerabilities. However, this should
be treated as an interim step. ConnectWise recommends updating to the latest
release to get all the current security patches and therefore all partners
should upgrade to 23.9.8 or higher as outlined in the upgrade path below.
Upgrade ScreenConnect to a patched version
1. To upgrade to version 23.9.8 or later, please note there is a specific
upgrade path that must be followed:
1 → 2.5 → 3.1 → 4.4 → 5.4 → 19.2 → 22.8 → 23.3 → 23.9.8+
2. If you are not on maintenance and upgrading to 22.4.20001 (or your latest
eligible version), please follow this specified upgrade path:
2.1 → 2.5 → 3.1 → 4.4 → 5.4 → 19.2 → 22.4.20001
For instructions on how to upgrade your on-premise installation click here.
As a reminder and as part of the remediation process for on-prem
partners—whether you have patched your server or still need to—it is critical to
assess your systems for signs of impact while upgrading and before bringing any
systems back online.
To assist in the remediation and hardening process, we encourage you to review
and follow the ConnectWise ScreenConnect Remediation and Hardening Guide by
Mandiant for additional protection.
What is the current status of the vulnerability?
Cloud partners
Cloud partners are remediated against both vulnerabilities reported on February
19 (CVE-2024-1709, CVE-2024-1708). No further action is required from any cloud
partner (“screenconnect.com” cloud and “hostedrmm.com”), but we recommend to
trust but verify. Take this opportunity as a reason to review your
configuration, user accounts, and access logs to verify that everything aligns
with what you would expect.
ScreenConnect agents are not directly impacted by this issue. As a best
practice, partners should update their agents after a server upgrade, but it is
not required to mitigate the vulnerability. Check the ConnectWise University for
more information on reinstalling and upgrading an access agent.
On-premise partners
A patch is available to you if you are a self-hosted or on-premise partner; we
urge you to update your servers to version 23.9.8 immediately to apply the
patch.
Link to patch: Download | ConnectWise ScreenConnect
For instruction on updating to the newest release, please reference this doc:
Upgrade an on-premise installation - ConnectWise
As a reminder and as part of the remediation process for on-prem
partners—whether you have patched your server or still need to—it is critical to
assess your systems for signs of impact while upgrading and before bringing any
systems back online.
If you possess enhanced Windows event logs or endpoint detection and response
(EDR) solutions, thorough investigation should be conducted to identify any
suspicious activity, including evidence of commands run from webshells or other
indicators of compromise.
In the event of file anomalies or other indicators of compromise are identified,
it is highly recommended to seek assistance from external response companies
specializing in incident response and digital forensics. These companies possess
the expertise necessary to effectively investigate and remediate security
concerns.
Review file system, enhanced Windows event logs or EDR solutions for suspicious
activity, such as webshell commands or other compromise indicators.
Seek assistance from specialized incident response and forensics firms if
potential impacted files are identified.
To assist in the remediation and hardening process, we encourage you to review
and follow the ConnectWise ScreenConnect Remediation and Hardening Guide by
Mandiant for additional protection.
How can partners protect themselves?
There are many things that a partner can do to protect themselves. In this
situation, the most important thing you can do is patch your instances
immediately!
As a reminder and as part of the remediation process for on-prem
partners—whether you have patched your server or still need to—it is critical to
assess your systems for signs of impact while upgrading and before bringing any
systems back online.
To assist in the remediation and hardening process, we encourage you to review
and follow the ConnectWise ScreenConnect Remediation and Hardening Guide by
Mandiant for additional protection.
What's the state of hosted/cloud partners?
ConnectWise cloud operations and engineering teams worked together to mitigate
all ConnectWise hosted cloud instances of ScreenConnect within 48 hours of
validation of the critical vulnerability. ConnectWise was able to mitigate the
issue for partners in ConnectWise hosted environments without requiring a
version update, because of the nature of the critical vulnerability. We next
focused on creating a new build that patched both reported vulnerabilities and
deployed it to partners in all cloud hosted environments (version 23.9.8). Cloud
partners were not required to update agents to remediate the vulnerabilities.
Partners on version 23.9.8 or higher are considered patched.
For cloud partners, do we need to make sure that all devices have been patched?
ScreenConnect clients (agents) are not directly impacted by this issue. This is
because the identified vulnerabilities involve an authentication bypass and path
traversal issues within the server software itself (unpatched ScreenConnect
instances version 23.9.7 and below), rather than any vulnerabilities within the
client software that is installed on end-user devices. As a best practice,
partners should update their agents after a server upgrade, but it is not
required to mitigate this vulnerability. Check the ConnectWise University for
more information on reinstalling and upgrading an access agent.
Why was cloud patched first? Why was there a gap between patching the cloud and
notifying on-prem partners?
Once the vulnerability was validated on February 14, 2024, ConnectWise cloud
operations and engineering teams worked together to mitigate all ConnectWise
hosted cloud instances of ScreenConnect. Due to the nature of the critical
vulnerability, ConnectWise was able to mitigate the issue for partners in
ConnectWise hosted environments quickly without requiring a version update. In
tandem, wefocused on creating new builds that patched both reported
vulnerabilities for the current stable release and for versions dating back to
2022. The goal was to provide an upgrade path to a patched release to as many
on-prem partners as possible. It took more time to update and QA multiple older
builds for on-prem, whereas our cloud environments managed by ConnectWise were
standardized to a smaller list of more current releases.
Version 23.9.10 was released, do I need to be on that version?
ScreenConnect version 23.9.10 is just the next release of ScreenConnect. The
vulnerabilities were patched in versions 23.9.8 or higher. Partners on 23.9.8 or
higher are considered patched for CVE-2024-1708 and CVE-2024-1709. New releases
in the cloud will be returning to our normal rolling schedule moving forward.
What can I do if I suspect I have been compromised?
If you suspect your ScreenConnect software may be compromised, prioritize
securing your systems. Follow your existing incident response playbook to
isolate the affected servers and create backups to analyze later. Don't put
those servers back online until they're thoroughly investigated, rebuilt, and
secured with the latest patches.
Remember, a compromised ScreenConnect server might not be the only point of
entry. Your incident response should encompass your entire system to identify
and address any broader security vulnerabilities. We encourage you to review and
follow the ConnectWise ScreenConnect Remediation and Hardening Guide by Mandiant
.
I’m considering migrating/have migrated my on-prem server to ScreenConnect cloud
since the security bulletin. What should I consider as part of a cloud
migration?
Whether you have patched your server or still need to—it is critical to assess
your systems for signs of impact before bringing any systems back online,
upgrading your server, or migrating your server. We encourage partners to
review and follow the ConnectWise ScreenConnect Remediation and Hardening Guide
by Mandiant for additional protection.
Review the guide thoroughly and pay particular attention to the Internal Users
on your on-prem server to verify that there are no unknown internal user
accounts. Review file system, enhanced Windows event logs or EDR solutions for
suspicious activity, such as web shell commands or other compromise indicators.
Please seek assistance from specialized incident response and forensics firms if
potential impacted files are identified.
Partners can then follow our instructions to migrate to the cloud: Migrate to
ScreenConnect Cloud from a Windows server - ConnectWise. Post migration,
partners should verify agent counts, uninstall agents, and decommission the
on-premises server. This should include removing DNS records and firewall rules
allotted to the on premises ScreenConnect server.
Some of the partners are getting a license revoked error, even after upgrading
their server to the latest version and rebooting. What do we do next?
Licenses were paused for servers that have checked in using an unpatched
version. You will be able to upgrade to the current/patched versions, and if the
license is eligible for the installed version, it will automatically be restored
by the license server. However, the key would still need to be valid for the
version you're using. If the key is not valid, it will stay as revoked, and
you'd need to upgrade the key. To update upgrade your on-prem license, click
here.
Do my agents need to be upgraded? Were my agents affected by the vulnerability?
Some security tools are flagging ScreenConnect agents as malware.
ScreenConnect clients (agents) are not directly impacted by this issue. This is
because the identified vulnerabilities involve an authentication bypass and path
traversal issues within the server software itself (unpatched ScreenConnect
instances version 23.9.7 and below), rather than any vulnerabilities within the
client software that is installed on end-user devices. Partners have notified us
that certain A/V vendors have flagged agents. These reports should be registered
as false positives to your vendors, but we're also working with select vendors
to fix the issue.
Why didn’t I receive an email? Who at my company did receive an email?
We went to great lengths to contact partners and previous partners regarding
this issue through multiple channels (e.g., email, Trust Center with RSS feed,
blog, media/news outlets, channel advocates, social media, webinars, phone
calls, community forums).
We’ve heard reports that messages went to junk or spam folders. To avoid this in
the future, please set rules that allow ConnectWise communication to hit your
primary inbox—add no-reply@connectwise.com to your safe sender list to ensure
these important communications are delivered to your inbox.
In addition, please update your primary contact details by reaching out to your
dedicated account manager. You can also ensure your email preferences are
correctly configured in our online self-service ConnectWise Profile and
Preference Center (learn more here).
To ensure you receive the latest security-related communications from
ConnectWise, we highly recommend subscribing to the RSS feeds from our Trust
Center to ensure you receive real-time notifications on the latest security
advisories and bulletins.
If you have confirmed that your primary contact information is accurate and you
are still not receiving emails from our system, we kindly request that you share
the primary contact email with us for further investigation.
How do I get added to future security communications and important notices from
ConnectWise?
We encourage you to update your primary contact details by reaching out to your
dedicated account manager. You can also ensure your email preferences are
correctly configured in our online self-service ConnectWise Profile and
Preference Center (learn more here).
In addition, to avoid messages potentially going into a junk or spam folder,
please set rules such as adding “no-reply@connectwise.com” to your safe sender
list to ensure these important ConnectWise communications are delivered to the
designated primary contact’s inbox.
And if you have not done so yet, we highly recommend subscribing to the RSS
feeds from our Trust Center to ensure you receive real-time notifications on the
latest security advisories and bulletins.
Why was my cloud-hosted ScreenConnect showing a version older than 23.9.8 when
the security advisory said we had already been updated?
We apologize for any confusion. For cloud-hosted partners, including RMM/Command
partners, while we communicated that there was no action needed, many believed
they were still vulnerable because their ScreenConnect was showing a version
older than 23.9.8. We took action to remediate the vulnerability for all cloud
partners, but because partners did not have the new version installed, they
thought they were still vulnerable. We rolled out full version upgrades to
resolve this. Again, we apologize for any confusion and inconvenience, or
original message may have caused.
Why did my cloud-hosted ScreenConnect instance have downtime on February 21?
Some of our cloud-hosted partners (including RMM/Command partners) were
concerned they were possibly compromised due to a brief downtime on February 21.
This was due to an accelerated rollout of the formal patch version (23.9) to put
us back on a proper release schedule. The average downtime for this was around
10 minutes.
How do I know what version of ScreenConnect I am eligible for?
Check your Status/Overview page and review the Version Check. Review the Latest
Eligible Version row; this will detail the latest version of ScreenConnect that
your license permits you to upgrade to.
Partners no longer under maintenance are eligible to install version 22.4.20001
at no additional cost, which will fix CVE-2024-1709, the critical vulnerability.
However, this should be treated as an interim step. ConnectWise recommends
updating to the latest release to get all the current security patches and
therefore all partners should upgrade to 23.9.8 or higher using the upgrade path
outlined above.
For instructions on how to renew your license, please click here or contact our
sales team at screenconnectsales@connectwise.com.
What happens once I have patched to a remediated version?
As a reminder and as part of the remediation process for on-prem
partners—whether you have patched your server or still need to—it is critical to
assess your systems for signs of impact while upgrading and before bringing any
systems back online.
Once you have patched your on-prem instance of ScreenConnect to the latest
version, you should review users with access to ScreenConnect, remove any that
are not recognized, change passwords, and enable MFA.
If you are using any extensions, please validate them and remove/add them again.
Once all steps are completed restart the server.
To assist in the remediation and hardening process, we encourage you to review
and follow the ConnectWise ScreenConnect Remediation and Hardening Guide by
Mandiant for additional protection.
Do these vulnerabilities directly affect ScreenConnect clients?
ScreenConnect clients (agents) are not directly impacted by this issue. This is
because the identified vulnerabilities involve an authentication bypass and path
traversal issues within the server software itself (unpatched ScreenConnect
instances version 23.9.7 and below), rather than any vulnerabilities within the
client software that is installed on end-user devices. As a best practice,
partners should update their agents after a server upgrade, but it is not
required to mitigate the vulnerability. Check the ConnectWise University for
more information on reinstalling and upgrading an access agent.
Is there any connection between the ConnectWise ScreenConnect vulnerability
disclosed on February 19, 2024, and the incident at Change Healthcare?
We are unaware of any confirmed connection between the ConnectWise ScreenConnect
vulnerability disclosed on February 19, 2024, and the incident at Change
Healthcare.
Our internal reviews have yet to identify Change Healthcare as a ScreenConnect
customer, and none of our extensive network of MSPs have come forward with any
information regarding their association with Change Healthcare.
You can read our official response to this question in its entirety here.
What is ConnectWise doing to prevent vulnerabilities or exploits from happening
again?
We maintain a robust "shift left" security program with continuous and ongoing
investments, such as embedded security champions, threat modeling, code review,
automated scanning and fuzzing, and both internal and external dedicated
application penetration testing. However, even with all those best practices in
place, vulnerabilities can still be discovered. This is true for the software
industry, as exemplified by industry events like Patch Tuesday (also known as
Update Tuesday), which has been around for over 20 years.
An additional focus is on continuously improving our vulnerability
identification and response processes. A key component of this effort is our
vulnerability disclosure program found on our Trust Center. This program
highlights our commitment to collaborating with independent researchers,
industry organizations, partners, and the greater community across the globe in
identifying weaknesses in any technology and helps ensure that reported
vulnerabilities are handled ethically and responsibly, playing a crucial role in
prioritization for remediation.
The recent vulnerabilities were reported through our vulnerability disclosure
program and demonstrates the effectiveness of this program. We continue to focus
on preventing vulnerabilities and how we respond, react, and keep you informed
when they do occur.
To ensure you receive the latest security-related communications from
ConnectWise, we highly recommend subscribing to the RSS feeds from our Trust
Center to ensure you receive real-time notifications on the latest security
advisories and bulletins.
How do I report a security incident?
If you have questions or need to report a security or privacy incident, please
visit our ConnectWise Trust Center. You can also call our Partner InfoSec
Hotline at 1-888-WISE911 to report a non-active security incident or a security
vulnerability.
Where can partners go for more information and support?
We are communicating in many platforms to make sure you stay informed. However,
our FAQ page will capture the latest questions that are frequently asked as this
evolves. We also encourage to go online to our Trust Center for the latest
advisories and bulletins for more information. For real-time updates, we
recommend subscribing to the ConnectWise security bulletin RSS feed.
If you do not find what you are looking for here and you need additional
assistance or have more questions, please go online to ConnectWise Home and open
a case with our support team or email help@connectwise.com.
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