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CHANGE HEALTHCARE CYBERATTACK

Change Healthcare is providing support for people concerned about their personal
data due to the criminal cyberattack on Change Healthcare systems.

Review the substitute notice here .




WHAT HAPPENED?

On February 21, 2024, Change Healthcare became aware of deployment of ransomware
in its computer system. Once discovered, Change Healthcare quickly took steps to
stop the activity, disconnected and turned off systems to prevent further
impact, began an investigation and contacted law enforcement. Change
Healthcare’s security team worked around the clock with several top security
experts to address the matter and understand what happened. Change Healthcare
has not identified evidence this incident spread beyond Change Healthcare.  

Change Healthcare retained leading cybersecurity and data analysis experts to
assist in the investigation, which began on February 21, 2024. On March 7, 2024,
Change Healthcare was able to confirm that a substantial quantity of data had
been exfiltrated from its environment between February 17, 2024, and February
20, 2024. On March 13, 2024, Change Healthcare obtained a dataset of exfiltrated
files that was safe to investigate and began preliminary targeted analysis. On
April 22, 2024, following analysis, Change Healthcare publicly confirmed the
impacted data could cover a substantial proportion of people in America.

On July 29, 2024, Change Healthcare began mailing written notices to individuals
affected by the incident. Change Healthcare is committed to notifying
potentially impacted individuals as quickly as possible on a rolling basis,
given the volume and complexity of the data involved.





WHAT CAN YOU DO NOW?

 

GET FREE CREDIT MONITORING WITH IDX

If you believe that your information may have been impacted by this incident,
you can enroll in two years of complimentary credit monitoring and identity
protection services. Change Healthcare is paying for the cost of these services
for two years.   You can sign up by clicking "Enroll now" or by calling
1-888-846-4705.



Enroll now
 

 

CHECK ON YOUR HEALTH CARE INFORMATION

 * Be on the lookout and regularly monitor your explanation of benefits
   statements from your health plan and health care providers, as well as
   financial documents to check for any unfamiliar activity. 

 * If you notice any health care services you did not receive listed on an
   explanation of benefits statement, contact your health plan or doctor. 

 * If you notice any suspicious activity on bank, credit card statements or tax
   returns, contact your financial institution.

 * If you believe you are the victim of a crime, contact local law enforcement
   authorities and file a police report.

 

Frequently asked questions

 * What types of data were affected?
   
   
   
   While Change Healthcare cannot confirm exactly what data has been affected
   for each impacted individual, information that may have been impacted for
   affected patients and members may have included contact information (such as
   first and last name, address, date of birth, phone number, and email) and one
   or more of the following: 
    
   
    * Health insurance information (such as primary, secondary or other health
      plans/policies, insurance companies, member/group ID numbers, and
      Medicaid-Medicare-government payor ID numbers);
       
   
    * Health information (such as medical record numbers, providers, diagnoses,
      medicines, test results, images, care, and treatment);
       
   
    * Billing, claims and payment information (such as claim numbers, account
      numbers, billing codes, payment cards, financial and banking information,
      payments made and balance due) ;
      
      and/or
       
   
    * Other personal information such as Social Security numbers, driver’s
      licenses or state ID numbers, or passport numbers.
      
       
   
   The information that may have been involved was not the same for every
   impacted individual. To date, we have not yet seen full medical histories or
   doctors’ charts appear in the data review. Also, some of this information may
   have related to guarantors who paid bills for health care services. A
   guarantor is the person who paid the bill for health care services.

 * When will I know if my data was impacted and how will I be notified?
   
   
   
   The data review is in its late stages. Change Healthcare has begun mailing
   written notices via U.S. mail to affected people identified in the ongoing
   data review for whom Change Healthcare has a sufficient address. Please note,
   Change Healthcare may not have sufficient addresses for all affected
   individuals. The mailing process began on July 29, and will continue on a
   rolling basis.

 * I believe I am personally affected. What support are you offering?
   
   
   
   A dedicated call center is available to offer free credit monitoring and
   identity theft protections for two years to anyone who believes they may have
   been impacted. The call center will also include trained clinicians to
   provide emotional support services. Given the ongoing nature and complexity
   of the data review, the call center will not be able to provide any details
   on people’s impacted data at this time. 
   
   The call center can be reached at 1-866-262-5342.

 * What steps can I take to protect myself?
   
   
   
   While Change Healthcare is still investigating whether your personal
   information may have been affected, there are some things you can do to
   protect yourself:
    
   
    * Be on the lookout and regularly monitor the explanation of benefits
      statements you receive from your health plan and statements from your
      health care providers, as well as your bank and credit card statements,
      credit reports and tax returns, to check for any unfamiliar activity.
      
      
    * If you notice any health care services you did not receive listed on an
      explanation of benefits statement, please contact your health plan or
      doctor.
      
      
    * If you notice any suspicious activity on either your bank or credit card
      statements or on your tax returns, please immediately contact your
      financial institution and/or credit card company or relevant agency.
      
      
    * If you believe you are the victim of a crime, you can contact your local
      law enforcement authorities and file a police report.
      

 * How do I get a copy of my credit report?
   
   
   
   To order your free annual credit report, visit  www.annualcreditreport.com ,
   call toll-free at 877-322-8228, complete the Annual Credit Report Request
   Form on the U.S. Federal Trade Commission’s (“FTC”) website at www.ftc.gov
    and mail it to Annual Credit Report Request Service, P.O. Box 105281,
   Atlanta, GA 30348-5281. The three credit bureaus provide free annual credit
   reports only through their website, toll-free number or request form.

 * How do I place a fraud alert?
   
   
   
   A fraud alert helps protect against the possibility of an identity thief
   opening new credit accounts in your name. You can place a fraud alert on your
   credit report by calling any one of the three credit reporting agencies'
   toll-free fraud numbers. The contact information for the credit reporting
   agencies can be found at:
   
   Equifax
   800-525-6285
   
   Experian
   888-397-3742
   
   TransUnion
   800-680-7289
   
   
 * How do I place a security freeze?
   
   
   
   A security freeze needs to be placed on your credit file at each credit
   bureau. To place a security freeze on your credit report, contact the credit
   reporting agency by phone, mail or secure electronic means and provide proper
   identification of your identity.
   
   Equifax
   800-525-6285
   
   Experian
   888-397-3742
   
   TransUnion
   800-680-7289
   
   
 * What is the difference between a fraud alert and a security freeze?
   
   
   
   A fraud alert helps protect against the possibility of an identity thief
   opening new credit accounts in your name. A security freeze helps prevent
   potential credit grantors from accessing your credit report without your
   consent.




CONTACT US


For additional support related to the cyberattack call the number below. Given
the ongoing nature and complexity of the data review, agents will not be able to
provide any specifics on individual data impacted at this time.

+1-866-262-5342



 * Terms of Use
 * Privacy Policy
 * Do Not Share or Sell My Personal Information



©2024 Change Healthcare. All rights reserved.

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