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PRIVACY POLICY

Effective: July 18, 2022

Welcome! We’re so happy you’re here, and we can't wait to deliver you food
happiness, but before you use our Platform, please read this Privacy Policy
carefully.

This Privacy Policy explains how Grubhub Holdings Inc. and its subsidiaries and
affiliates (“Grubhub”, “we”, “us” or “our”) collect, use, disclose, and
otherwise process personal information in connection with our Platform and
Services. Our Platform includes: (i) our websites, including related subdomains,
(ii) our mobile, tablet and other smart device applications, (iii) application
program interfaces, (iv) in-store kiosks and other online services, and (v) any
other tools, technology and programs now or in the future; in each case, that
reference this Privacy Policy. “Services” includes all services associated with
the Platform.

This Privacy Policy does not cover or address: the privacy practices of
Merchants available on our Platform, including their authorized licensees and
franchisees; services provided to Merchants, including by our affiliate SCVNGR,
Inc. d/b/a LevelUp (“LevelUp”) (where the data processing is performed on behalf
of the Merchants); or our privacy practices relating to the personal information
of job applicants, employees, Delivery Partners and other personnel. For the
LevelUp privacy policy, go here, and for the Delivery Partner privacy policy, go
here.

If you see any undefined term in this Privacy Policy, it has the definition
specified in our Terms of Use.

By accessing or using the Platform and/or Services, you agree that you have
read, understood and agree to our collection, storage, use and disclosure of
your personal information as described in this Privacy Policy and our Terms of
Use.


1. PERSONAL INFORMATION WE COLLECT

1.1. Data provided directly by you

Contact and profile information. When you create an Account, complete your
Account profile, sign up for a mailing list, or otherwise communicate or
interact with us (whether or not through an Account), we may collect information
from you, such as your name, phone number, e-mail address, and physical address.
We use this contact and profile information to: (i) create and personalize your
Account; (ii) communicate with you directly about the Services as well as answer
any questions, issues or concerns you or other users may have, (iii) fulfill
your order, and (iv) send you marketing communications in accordance with your
preferences.

Payment information. When you submit an order or join GH+, you are required to
provide payment information, such as your credit card, debit card or gift card
details. For corporate Accounts that are used for business purposes, we may also
have corporate credit card numbers or other payment account numbers. We use this
payment information to fulfill your order, complete the transaction, and detect
and prevent fraud.

Transaction information. When you submit an order, we collect information,
including the items purchased, the date and time of your transaction, any
special instructions, and any points you accrue or rewards or promotions you
redeem as part of a loyalty or rewards program. We use this transaction
information to fulfill your order, update your rewards, detect and prevent
fraud, personalize your experience, perform analytics/identify usage trends, and
inform our advertising and marketing.

Communications, Participation and other content. We maintain all communications
(including email, phone, mail and chat) resulting from your interactions with us
or with Delivery Partners. We also record comments and opinions you express when
responding to surveys, entering a sweepstakes or taking part in promotions we
run. We use all of the foregoing communications to address your questions,
issues and concerns and provide other related customer support services, for
safety and security purposes, to improve our Services, and for analytics. We
also maintain your Ratings and Reviews regarding Merchants on the Platform
and/or Services, which we may post for the benefit of all of our users.

Other information you provide. With your permission, we may access your photos
or contact list from your mobile device, Facebook Messenger account or email
account to enable you to share content or promotions or invite your friends to
connect with our Platform and/or Services, including through our friend referral
program. If you are ordering an alcoholic beverage, our Delivery Partners may
collect the information contained on your government-issued identification card
for age verification purposes in order to complete the delivery.

We may also use aggregate personal information for regulatory compliance,
industry and market analysis, research, demographic profiling, marketing and
advertising, and other business purposes, as long as the end-product does not
uniquely identify you or any other user of the Platform and/or Services.

1.2. Personal Information Generated and/or Automatically Collected during your
use of the Platform and/or Services

Information about your device and its software. Information about your device
and its software includes your IP address, browser type, internet service
provider, device type/model/manufacturer, operating system, date and time stamp,
and a unique ID that allows us to identify your browser, mobile device, or your
Account (including, for example, a persistent device identifier or an Ad ID),
and other similar information. We may also work with third-party partners to
employ technologies, including statistical modeling tools, that permit us to
recognize and contact you across multiple devices. We use this device and
software information to diagnose and fix technology problems, serve you
personalized advertising, personalize your experience, perform
analytics/identify usage trends, and improve our products, Platform and/or
Services.

Information about the way you access and use our Services. Information about the
way you access and use our Services includes the site from which you came and
the site to which you are going when you leave. In addition, we track the pages
you visit on the Platform, the links you click on the Platform, whether you open
emails or click the links contained in emails that we send, other actions you
take on the Services, and whether you access the Services from multiple devices.
We may use third-party analytics tools to record your mouse movements,
scrolling, and click activity on our Services to understand how our users engage
with our Services and to monitor and improve our online offerings. We may also
use the information about the way you access and use our Services to determine
products and services that may be of interest to you, to improve our products
and Services, to evaluate the success of our advertising and marketing
campaigns, and to send you marketing communications.

Analytics information. We may collect analytics data or use third-party
analytics tools such as Google Analytics to help us measure traffic and usage
trends and the demographics of our users in order to improve our Platform and/or
Services. You can learn more about Google's practices at
http://www.google.com/policies/privacy/partners.

Location Information. In some cases, you provide your location information to us
directly (e.g. when you provide us with a delivery address). In other cases, we
may collect your location through GPS, WiFi, wireless network triangulation or
other methods, or we may otherwise infer your location based on other
information we collect. (For example, we can approximate your location by your
IP Address.) We use location information to customize content on our Platform
and/or Services (e.g., show you the Merchants that will deliver to your location
and show you relevant Perks), facilitate order and delivery Services, detect and
prevent fraud, and measure traffic and analytics on the Platform and/or
Services. If you have previously opted into Grubhub’s collection and use of
location-based information through our mobile application, we may collect and
store the precise location of your device when the app is running in the
foreground or background of your device. You may opt-out by adjusting the
settings on your mobile device. We also use the Google Maps API to gather
information about your location. Google uses various technologies to determine
your location, including IP address, GPS and other sensors that may, for
example, provide Google with information on nearby devices, WiFi access points
and cell towers (see the Google privacy policy and the Google Maps terms of
service to learn more).

We typically collect the foregoing generated and/or automatically collected
information through a variety of tracking technologies, including cookies, Flash
objects, web beacons, embedded scripts, mobile SDKs, location-identifying
technologies, and similar technology (collectively, “tracking technologies”),
and we may use third-party partners or services to assist with this effort.
Information we collect automatically about you or your device may be combined
with other personal information we collect directly. For information about our
and our third-party partners’ use of cookies and related technologies to collect
information automatically, and choices you may have in relation to its
collection, please see our "About Our Ads" policy.

We, or the third-party partners we use, may use the data collected automatically
through tracking technologies to: (a) remember information so that you will not
have to re-enter it during your visit or the next time you visit the Platform
and/or Services; (b) provide custom, personalized content and information; (c)
identify and contact you across multiple devices; (d) provide and monitor the
effectiveness of our Platform and/or Services; (e) perform analytics and detect
usage patterns on our Platform and/or Services; (f) diagnose or fix technology
problems; (g) detect or prevent fraud or other harmful activities, and (h)
otherwise plan for and enhance our Platform and/or Services and for other
internal purposes.

1.3. Data from other sources

Information from other Account holders. We may receive personal information
about you from Grubhub Account holders. For example, when using the group order
feature, a Grubhub Account holder can invite other users (“Group Order Users”)
to add to an order using the Grubhub Account holder’s own account. As a result,
the Grubhub Account holder will provide information on the Group Order Users to
Grubhub.

Information we receive from third-party sites you connect to our Services. We
may receive personal information about you from third parties and combine that
with information we collect through our Platform and Services. For example, we
may obtain information when you login through a third-party social network or
authentication service, such as Facebook or Google. These services will
authenticate your identity and provide you the option to share certain personal
information with us, which could include your name, email address, address book
and contacts, or other information. Similarly, when you interact with us through
a social media site or third-party service, such as when you like, follow or
share Grubhub content on Facebook, Twitter, or other sites, we may receive
information that you permit the social network to share with third parties. The
data we receive from these third-party sites is dependent upon that third
party’s policies and your privacy settings on that third-party site.

Information we receive from affiliates or third parties. From time to time, we
may receive information about you from third parties, including without
limitation: our Merchant partners, other Grubhub entities and affiliates,
co-marketing partners and service providers, as well as in connection with our
enterprise programs. For example, if your company, university, or organization
participates in one of our enterprise programs, we may receive your information
from that participating organization for the purpose of setting up your Accounts
or for billing purposes. We may receive additional information about you, such
as fraud detection information, from third-party partners and combine it with
other information that we have about you. We use this information from
affiliates or third parties to create your Accounts, to contact you, to send you
advertising or promotional materials or to personalize our Platform and
Services, to protect against bot attacks and account takeovers, and to better
understand the demographics of our users.

We do not control, supervise, or respond to how third parties providing your
information process your personal information. Therefore, any information
request regarding the disclosure of your personal information to us should be
directed to such third parties.


2. HOW WE USE YOUR PERSONAL INFORMATION

In addition to the uses described above, we may collect and use personal
information to:

2.1. Provide, maintain, improve and develop the Platform and Services. We may
use the personal information to provide, maintain, improve and develop the
Platform and Services. For example, we:

 * Enable you to create Accounts or otherwise access and use the Platform and
   Services (e.g., remember information so that you will not have to re-enter it
   during your visit or the next time you visit),
 * Fulfill your requests and process payments (e.g., to allow you to order food
   from Merchants and have it delivered to you, or to provide you with
   information that you request),
 * Provide custom, personalized content and information (e.g., “most popular
   near you” and “since you enjoy” features),
 * Perform analytics, detect activity patterns on our Platform and Services, and
   otherwise research usage, and
 * Test and develop new features and functionality and otherwise enhance the
   Platform and Services.

2.2. Maintain the safety, stability and security of our Platform and Services.
We may use the personal information to maintain the safety and security of our
Platform and Services. For example, we:

 * Detect or prevent fraud, abuse, or other harmful activities,
 * Diagnose or fix technology problems,
 * Conduct security investigations and risk assessments, and
 * Improve and enforce our security measures.

2.3. Communications with you to provide support and other important messages. We
may use personal information to communicate important messages to you and/or to
provide you with support. For example, we might send you service-related emails
or messages (e.g., user Account verification, changes or updates to features of
the Platform or Services, technical and security notices) and other
communications from or about Grubhub.

2.4. Provide, personalize, measure and improve our advertising and marketing. We
may use personal information to provide, personalize, measure, and improve our
advertising and marketing. For example, we may:

 * Administer rewards, surveys, sweepstakes, contests, or other promotional
   activities or events sponsored or managed by Grubhub or its third-party
   partners,
 * Inform you of products, programs, services, and promotions that we believe
   may be of interest to you, including, without limitation, through emails and
   push notifications,
 * Permit you to refer us to your friends so that we may send them a promotional
   offer through the Platform or Services. If you wish to use this feature, you
   may be required to provide us with, and we may use, your friend's name, email
   address, and other information you share with us. By using this
   functionality, you affirm that you are entitled to use and provide us with
   your friend's name and email address for this purpose. We will use that
   information to send an email inviting the friend to visit the Platform and
   for any other purposes disclosed at the time of your participation in the
   program,
 * Determine the effectiveness of our Platform, Services and our promotional
   campaigns, and
 * Identify and contact you across multiple devices.

2.5. Legal and regulatory requirements and proceedings. We may use the personal
information in connection with legal and regulatory proceedings and
requirements. For example, we may need the personal information to enforce our
corporate reporting obligations, or to comply with applicable laws.

2.6. Enforce our rights. When you access or use our Platform or Services, you
are bound by our Terms of Use and this Privacy Policy. To ensure you comply with
them, we may use your personal information to monitor, investigate, prevent,
and/or mitigate violations of our Terms of Use as well as enforce our agreements
with third parties and business partners.

2.7. Other purposes disclosed at the time of collection. From time to time, we
may use personal information for a specific purpose not contemplated by this
Privacy Policy. In such an event, we will specifically disclose that use to you.


3. OUR SHARING AND DISCLOSURE OF PERSONAL INFORMATION

We disclose personal information to the following types of third parties:

3.1. Merchant Sharing. We disclose personal information to the Merchants you
order from and third parties engaged by those Merchants (e.g., point of sale
providers or their own delivery personnel), as needed to fulfill your orders
(including communicating with you about the status of your order or cancelled
items). If you make a purchase from a Merchant that offers loyalty or rewards
programs through our Platform and Services, we may disclose your personal
information to the Merchant as needed to facilitate your participation in the
Merchant’s loyalty or rewards programs, including to track points and
redemptions. In some cases, you may also affirmatively opt in on the Platform or
Services to share your information directly with the Merchant.

3.2. Other Third Parties necessary to complete your order or to enable your use
of the Platform and Services. In addition to Merchants you order from, we
disclose personal information to other third parties as needed to fulfill your
orders, including, without limitation, delivery providers and payment
processors. Our third-party payment processors, including, without limitation,
Braintree, will use and process your payment information in accordance with
their own separate privacy policy. For example, Braintree’s privacy policy is
available here. Additionally, if you are a guest utilizing the group order
feature, we also share your name and order information with the Grubhub Account
holder who initiated the group order to complete the order.

3.3. Information provided to third parties in connection with our enterprise
customers. If your company, university, or organization participates in one of
our enterprise programs, we may share some of your information with that
organization, including your name, student ID number, contact details, order
history, and other information as required to enable use by you and the
organization of such Services. If you are a campus user, we also share your
information with food providers that operate restaurants and other food ordering
and delivery services on your campus to facilitate your use of the Services and
for such providers to send you personalized communications and marketing.

3.4. Service providers and contractors. We disclose personal information to
third parties that provide services for us or on our behalf, such as website
hosting, data analysis, infrastructure provisioning, IT services, customer
service, email delivery services, fraud detection, security monitoring,
advertising and marketing, and other similar services.

3.5. Analytics providers. We share personal information with third-party
analytics providers to better understand the demographics of our users and
visitors, and to personalize, enhance and improve our Platform and Services.

3.6. Advertising, Marketing, and Promotions providers. We share personal
information with third parties in connection with co-marketing activities, the
development of customized and targeted marketing campaigns, to launch promotions
and for other similar advertising efforts. For example:

 * Promotional partners. We disclose personal information to third-party
   sponsors of promotions to provide contests, sweepstakes, joint promotional
   activities, or co-branded services when such disclosure is necessary to
   fulfil your request or application. You should carefully review the rules
   and/or terms of each promotion in which you participate, as the promotion may
   contain additional important information about our, a sponsor's, and/or other
   third parties' use of your personal information. To the extent that the rules
   or terms of those promotions concerning the treatment of your personal
   information conflict with this Privacy Policy, the rules of those promotions
   will control.
 * Ad networks and advertising partners. We work with third-party Ad Networks
   and Advertising Partners to deliver advertising and personalized content to
   you on our Platform and Services, on other sites and services you may use,
   and across other devices and advertising channels you may use. These parties
   may collect information directly from your browser or device when you visit
   the Platform through cookies or other tracking technologies. This collected
   information is used to provide and inform targeted advertising, as well as to
   provide advertising-related services such as reporting, attribution,
   analytics and market research. Please see our About Our Ads policy.
 * Social networks. We disclose personal information, such as a unique
   identifier, hashed email address, or information automatically collected
   through tracking technologies, to social networks for the purpose of
   displaying personalized advertising and content on those social networks.
 * Select restaurants and brands. We may disclose personal information to select
   restaurants and brands from which you have placed orders through the Platform
   as well as their affiliates and third-party service providers. These
   restaurants, brands, and their affiliates, may use your information as
   permitted by their own privacy policies, which could include sending you
   marketing communications and other promotional content.
 * Campus Food Providers. For campus users only, we disclose personal
   information to select food providers that operate restaurants and other food
   ordering and delivery services on your campus so that they can communicate
   directly with you and send you personalized communications and marketing.

3.7. Affiliate Sharing. We share your personal information with other companies
owned or controlled by Grubhub Holdings Inc., and other companies owned by or
under common ownership as Grubhub Holdings Inc., which also includes our
subsidiaries (i.e., any organization we own or control) or our ultimate holding
company (i.e., any organization that owns or controls us) and any subsidiaries
it owns, for operational or business purposes or as otherwise described in this
Privacy Policy.

3.8. Public. We make available through the Platform and Services certain
features which may enable you to post information and materials, for example,
Ratings and Reviews, photo uploads, and chat functionality. Please note that any
information you provide in connection with such Services may be available to
site visitors and to the general public. We urge you to exercise discretion and
caution when deciding to disclose information and/or materials in these public
or interactive areas on the Services, and in no event should you disclose your
personal information in these public or interactive areas on the Platform or
Services.

3.9. Business Transaction or Reorganization. We may take part in or be involved
with a corporate business transaction, such as a merger, acquisition, joint
venture, or financing or sale of all or a portion of company assets. We may
disclose personal information to a third party during negotiation of, in
connection with, or as an asset in such a corporate business transaction.
Personal information may also be disclosed in the event of insolvency,
bankruptcy, or receivership.

3.10. Legal Obligations and Rights. We may disclose personal information to
third parties, such as legal advisors and law enforcement, as required by law or
subpoena or if we reasonably believe that such action is necessary to (a) comply
with the law and the reasonable requests of law enforcement; (b) enforce our
Terms of Use or to protect the security or integrity of our Platform and
Services; (c) detect, suppress, or prevent fraud or reduce credit risk and
collect debts owed to us; and/or (d) exercise or protect the rights, property,
or personal safety of Grubhub, our visitors, or others.

3.11. Consent. We may disclose personal information about you to other third
parties with your consent.


4. CONTROL OVER YOUR PERSONAL INFORMATION

Profile Settings. You may update your profile information in the “Your Account”
section of the Services.

Manage Your Data. You may submit a request to get a copy of your Personal
Information, to understand what we collect and how we share your Personal
Information, or to delete your Personal Information. In certain circumstances,
we may decline such a request, such as when we are unable to verify your
identity, or when we are unable to delete your information for legal or
regulatory reasons.

You may submit a request through the following links:

 * For Grubhub, click here.
 * For Seamless, click here.

Access to your Device Information and Push Notifications. You may control access
to your device information or opt out of push notifications through the
“Settings” app on your device. For instance, you can withdraw permission for the
app to access your location data through your device settings, though we may
continue to approximate your location based on your IP address or through other
means.

How to control your communications preferences. You can stop receiving
promotional email communications by clicking on the “unsubscribe link” provided
in such communications. You may not opt out of service-related communications
(e.g., Account verification, transactional communications, changes/updates to
features of the services, technical and security notices). You may also
unsubscribe from receiving certain order-related text (SMS) or multimedia (MMS)
messages by replying "STOP" to the number sending the message. Please see our
Terms of Use for more information on communications from or on behalf of
Grubhub.

To learn more about how you may control your online advertising choices, please
see our About Our Ads policy.


5. HOW WE STORE AND PROTECT YOUR INFORMATION

Data storage and transfer. If you create an Account on the Platform as a visitor
from outside the United States, by using and/or accessing the Platform or
Services, you consent to the collection, transfer, storage, and processing of
your information to and in the United States. If you are located in the European
Union or other regions with laws governing data collection and use that may
differ from U.S. law, please note that we may transfer information, including
personal information, to a country and jurisdiction that does not have the same
data protection laws as your jurisdiction.

Keeping your information safe. We care about the security of your information
and employ physical, administrative, and technological safeguards designed to
preserve the integrity and security of all information collected through our
Platform and Services. However, no security system is impenetrable and we cannot
guarantee the security of our systems. Please recognize that protecting your
personal information is also your responsibility. Accordingly, we strongly
recommend that you change your passwords often, use a combination of letters and
numbers, make sure you use a secure browser, and otherwise take precautions when
communicating your personal information on the internet. If you know or have
reason to believe that your Account credentials have been lost, stolen,
misappropriated, or otherwise compromised or in case of any actual or suspected
unauthorized use of your Account, please contact us following the instructions
in the Contact Us section below.


6. CHILDREN’S PERSONAL INFORMATION

Our websites and online Services are not directed to, and we do not intend to,
or knowingly, collect or solicit personal information from children under the
age of 13. In the event that we learn that we have inadvertently collected
personal information from a child under age 13, we will delete that information
as quickly as possible. If you have a basis for believing that we have any
information from a child under 13, please contact us at privacy@grubhub.com.


7. THIRD-PARTY WEBSITES

Our websites and online Services may include links to third-party websites,
plug-ins and applications. Except where we post, link to, or expressly adopt or
refer to this Privacy Policy, this Privacy Policy does not apply to, and we are
not responsible for, any personal information practices of third-party websites
and online services or the practices of other third parties. To learn about the
personal information practices of third parties, please visit their respective
privacy notices.


8. REGION SPECIFIC DISCLOSURES

We may choose or be required by law to provide different or additional
disclosures relating to the processing of personal information about residents
of certain countries, regions or states. Please refer below for disclosures that
may be applicable to you:

 * California. If you are a resident of the State of California in the United
   States, please click here for additional California-specific privacy
   disclosures.
 * Nevada. If you are a resident of the State of Nevada, Chapter 603A of the
   Nevada Revised Statutes permits a Nevada resident to opt-out of future sales
   of certain covered information that a website operator has collected or will
   collect. To submit such a request, please contact us at privacy@grubhub.com
   with the subject line “Nevada opt-out.”


9. UPDATES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. When we make changes to
this Privacy Policy, we will change the "Effective" date at the beginning of
this Privacy Policy. In addition to posting the updated Privacy Policy and
“Effective” date, we may elect to provide additional notice to you of the
updated Privacy Policy, such as by sending an email to you or providing a notice
through the Platform and/or Services. All changes shall be effective from the
date of publication unless otherwise provided. If you do not cancel your Account
before the date the revised Privacy Policy becomes effective, your continued
access to or use of the Platform and/or Services will be subject to the revised
Privacy Policy.


10. CONTACT US

If you have any questions or requests in connection with this Privacy Policy or
other privacy-related matters, please send an email to privacy@grubhub.com.

Alternatively, inquiries may be addressed to:

Grubhub Holdings Inc. Attention: Privacy Team 5 Bryant Park, 15th Floor New
York, NY 10018

Please note that email communications will not necessarily be secure;
accordingly, please do not include credit card information and/or other
sensitive personal information in your email correspondence with us.


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OUR UPDATED PRIVACY POLICY IS EFFECTIVE STARTING JULY 18, 2022.

Please make sure to review before continuing to use our platform.

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