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PARCEL MANAGEMENT



MADE EASY



Log incoming and outgoing packages, send notifications and collect
proof-of-collections in seconds with the Parcel Tracker application.

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Simplified parcel management for more than 1,000,000 deliveries






QUICKLY SCAN LABELS



Use the Parcel Tracker app to scan the name or barcode on a parcel’s label.
Parcel Tracker will automatically recognise the recipient, snap a photo of the
parcel and send them a notification in seconds!

You can even scan multiple parcels in one go and send out batch notifications.
You’ll never have to log parcels manually; our users save an average of 1250
hours a year. What would you do with this extra time?




Learn more about Scanning



AUTOMATE NOTIFICATIONS AND SPEED UP COLLECTIONS



Once all the parcels are scanned they will be grouped by recipient and
notifications sent for collection. These can be Email, SMS, WhatsApp, Slack and
Teams notifications, or even link it to your own app via our API and Webhooks!




Learn more about Notifications



PROTECT IMPORTANT DELIVERIES AND ENABLE CONTACTLESS PICKUPS



Create accountability and ensure parcels are handed over correctly with a
signature or a picture at pickup/drop-off.

Recipients can also collect their parcel with the QR codes they receive via
email; conforming with social distancing rules and enabling contactless
collections.



Learn more about Proof-off-Collection



NUMBER 1



Rated

Parcel Management Software





OUR SOLUTIONS




OFFICES



PBSA



RESIDENTIAL



UNIVERSITY



HEALTHCARE



MAILROOMS



GOVERNMENT



HOSPITALITY



View More


JULIET W

Building manager




“PARCEL TRACKER HAS BEEN A COMPLETE GAME CHANGER FOR US, WE LOVE IT.”





Read customer stories


EVERYTHING YOU NEED


Add Tags and Photos
Quickly Log Parcels
Log Outbound Parcels
Contactless Collections
Secure Parcel  Handoffs
Analytics and Reports

Parcel Tracker tags, notes and images attachments allow receptions, mailrooms
and delivery areas to optimise their package management process and
communication with recipients.

Learn More


Log all your deliveries at the press of a button through the mobile application
or web platform. Snap a photo of package with the Parcel Tracker application, it
will automatically detect the correct recipient and notify them via email or SMS
regarding their delivery.

Learn More


Log parcels waiting to be sent from your site and create a proof-of-dispatch.
Parcel Tracker can also track parcels to their destination from the moment you
dispatch them with over 900 couriers integrations built into the system.

Learn More


Recipients can collect their parcel with QR codes they receive via email: no
signatures are required and there is no physical contact to collect parcels.

Learn More


Secure parcel pickups and generate proof of hand-off for each parcel your team
manages. Parcels will never go missing and your team will have the proof that
parcels were collected or delivered to the correct person.

Learn More


Start creating parcel management reports for your SLAs. Dive deep into your
analytics to improve your processes and save costs.


Learn More


View More Features


EVERYTHING YOU NEED




CONTACTLESS COLLECTIONS:



Recipients can collect their parcel with QR codes they receive via email: no
signatures are required and there is no physical contact to collect parcels.


ANALYTICS AND REPORTS:



Spot trends to improve operations, streamline and scale your parcel management
processes.


QUICKLY LOG PACKAGES:



Use your phone or tablet to scan of the parcel label and automatically log the
delivery. No new hardware is needed.


ADD TAGS AND NOTES:



Add notes, photos and custom tag to parcels when you wish to log custom
information.


LOG OUTBOUND PARCELS:



Log and track all the parcels your recipients and tenants send out from your
site.


SECURE COLLECTIONS AND DROP-OFFS:



Create accountability, discourage theft and fix mail mixups by requiring a
signature or picture at pickup/drop-off.


AN AGE OF CARBON NEGATIVE LOGISTICS




1 MILLION PARCELS

We've carbon neutralised the "last-leg" of the journey for over a million
parcels to date.

500,000 KM

We've taken upon us to decarbonise over half a million km worth of delivery van
journey.

10,000 TREES

We're decarbonising today and planting trees for the future. We're carbon
negative!


Explore our green projects


TRY PARCEL TRACKER FOR FREE



After your 14-day trial of the Professional Plan, enjoy the free version of
Parcel Tracker – you’ll be able to manage 100 parcels per month for free,
forever!


Talk to sales team

Contact us


FREQUENTLY ASKED QUESTIONS



IS PARCEL TRACKER FREE TO USE?



The app comes with a 2 week free trial that offers unlimited features. All the
premium features are available and you can scans as many parcels as you want.
Once the trial ends, you have 200 parcels free per month.

‍

DO YOU OFFER AN ANALYTICS AND REPORTING TOOLS?



Yes, we can track:

-The amount of parcels received, over time.
-Parcel hold times are crucial for understanding how long it takes for your
mailroom to get it to the recipient. This is useful to know where you need to
improve speed of delivery.
-Parcel delivery and collection times can be tracked per day and per week. This
way you know when bottle necks occur and when parcels are picked up during the
day.

OUR STAFF AREN’T ‘TECHIE’ - IS PARCEL TRACKER DIFFICULT TO USE?



The app was designed to help you track parcels regardless of your savviness with
tech. Employees and front desk staff of all ages and backgrounds are using the
app without any problems.

‍

IS THERE A MINIMUM NUMBER OF PARCELS NEEDED TO USE THE APP?



If you don’t have intense requirements, you can use our app for free. Be sure
that you are receiving no more than 200 packages per month and it will be free
indefinitely. It's free to set up an account and you don’t even need a credit
card.

CAN I LOG LETTERS AS WELL AS PARCELS?



Yes, it can log both letter mail and parcels.

‍

CAN I CUSTOMISE THE PARCEL TRACKER NOTIFICATIONS?



Yes, you can customize your email notifications, with a specific automated
message and/or your to name just a few things. This helps your business with
brand continuation.

‍

CAN ONE PERSON RECEIVE PARCEL NOTIFICATIONS FOR MULTIPLE PEOPLE/BUSINESSES?



The Internal Parcel Tracker gives you the option, so just one person can receive
all the notifications for several other people.

‍

CAN YOU VIEW WHICH PARCELS HAVE BEEN COLLECTED AND ARE STILL OUTSTANDING?



Just open up your “History” tab in the app and see all the parcels that have
come in and gone out. Check out the different filter options to find specific
collections, pending parcels and sort, by residents, etc. You can also view, who
logged which parcel and when they were collected. We save photos of parcels and
the signatures which we made upon collection. It goes without saying, this makes
end to end tracking easier and less stressful.

HOW DOES CONTACTLESS PROOF-OF-COLLECTION WORK?



Because of the current situation with  COVID-19 pandemic, social distancing is a
high priority. Tenants are able to collect their parcels thanks to QR scanning
codes. This is secure and yet, won’t put anyone at risk due to physical
interaction that e-signs would produce. We lessen the chance of transmission
because nobody needs to touch anybody or anything to receive their parcels.

AND WHAT ABOUT PROOF-OF-COLLECTION?



There are two methods for collecting the proof that a parcel has been picked up.
This is done purely for internal tracking purposes.

1. All tenants will be given a unique QR code which can be found in their email
message, via SMS, WhatsApp or other. The QR code is used to pick up the parcel
as well as prove at a later time that the the collection at a later time.

 

2. If the collections are done manually, the recipient can just leave an
e-signature on a smartphone for confirmation. This can viewed in your parcel
history, whether sent or collected and whether or not it was scanned or signed.

DOES THE APP SEND REMINDERS AND NOTIFICATIONS WHEN A PARCEL IS READY TO BE
COLLECTED?



Yes, your recipients will be sent notifications and reminders to come collect
their parcels. This means every parcel is taken by the rightful recipient. The
mailroom has never felt so empty and decluttered before!

‍

You are able to set the number of and time between notifications and reminders
as you see fit. For Example, you could set up an automatic reminder to be sent
if a parcel hasn't been collected 24 hours after the initial notifications was
sent.

‍

WHY IS PARCEL TRACKER BETTER THAN OTHER PARCEL TRACKING APPS?



We focus on making our customers life easier. Parcel Tracker:


 * is incredibly easy to use.
 * boosts your staff's happiness by removing any manual data entry.
 * increases your resident satisfaction by instantly notifying them on a parcel
   arrival.

We also offer direct support anytime and are continuously developing the
platform to further help our customers.

‍

IS PARCEL TRACKER COMPATIBLE WITH MY DEVICE?



Below are listed the specifications for your software.

 

Minimum Android Specifications:

-Android 5.0 or later

-2GB of RAM

-1.5GHz processor

 

Suggested Android Specifications:

-Android 7.0 or later

-4GBP of RAM

-2.2GHz processor

 

Minimum iOS specification:

-iPhone 6 or later

-iOS12 or later

 

Suggested iOS Specification

-iPhone 8 or later

-iPad 2019 or later

‍

DO I NEED SPECIAL EQUIPMENT TO USE THE PARCEL TRACKER?



No, all you need is to download the app. The software is very advanced so you
don’t need to buy any specific technology to use it. Download the app onto your
Android, iOS and or web platform and begin using it straight away.

CAN TENANTS USE A NICKNAME ON PARCELS?



If you want, add nicknames for recipients. This is super useful if you have
international tenants that accept parcels under different names.

WHAT IF THERE IS NO BARCODE PRESENT ON THE PARCEL?



If you have a parcel without a barcode, you can always manually record a note
into the app.

DO I HAVE TO TYPE ANYTHING OR MANUALLY ENTER PARCEL INFORMATION?



No, if you use our Internal Parcel Tracker, you won’t need to manually enter the
data. Point your smartphone’s camera directly toward the label and then scan the
name printed on the parcel receipt. The tracker will automatically read the text
and recognize the name of the tenant. It then sends an email and/or text to the
recipient to let them know their parcel has arrived.

 

We’re able to detect the barcode, courier and automate the delivery of your
parcel from there.

‍

COMPANY

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CATEGORIES

Internal Parcel Tracking
Mailroom Management Software
Mailroom Automation Software
Parcel Management Software
Multi-Hop Parcel Tracking Software
Track Parcel Using Tracking Number

BUILDING TYPE

University
PBSA
Luxury

PARTNERS



USE CASES

Office
Residential
PBSA
University
Government
Healthcare
Charity
Laboratory
Venue
Retail
Condominium
High-Rise
Education
Multi-Tenant
Manufacturing
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