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ONE HEALTH AND CARE

 1. You are here:
 2. Home
 3. Our purpose
 4. Our work
 5. Digital technologies
 6. One Health and Care

Ever wondered why, when you visit your GP or a hospital, you find yourself
having to answer the same old questions over and over – questions like what
medicines you take and whether you have any allergies? 

The reason is because different health and care providers use different computer
systems to record your details. Because these systems don’t talk to each other,
the organisations looking after you can’t see the information each other holds
on you. 

But that is set to be a thing of the past, with the introduction of One Health
and Care, a confidential NHS shared care record for the Black Country and
neighbouring areas.

> One Health and Care includes GP practices and their patients across West
> Birmingham as well as the Black Country, as this programme pre-dates the
> Health and Care Act. This will not affect any services patients receive from
> their local GP or NHS Trust.

Watch our video to learn more about One Health and Care:



 




WHAT IS ONE HEALTH AND CARE?

One Health and Care is the name of our local NHS shared care record (ShCR). It
is already up and running in our neighbouring areas of Shropshire Telford and
Wrekin, and Staffordshire and Stoke-on-Trent. This means that if you’ve
previously had treatment in these areas, any professional who is caring for you
will be able to see that information too. 

Looking ahead, there are plans to join up One Health and Care with other local
ShCRs, making a comprehensive ShCR for the West Midlands.


WHICH ORGANISATIONS ARE INVOLVED?

The organisations currently taking part in the programme are local health and
care services: 

 * GP practices in the Black Country and West Birmingham
 * The Dudley Group NHS Foundation Trust 
 * Sandwell and West Birmingham Hospitals Trust 
 * Walsall Healthcare NHS Trust 
 * The Royal Wolverhampton NHS Trust 
 * Black Country Healthcare NHS Foundation Trust  
 * Dudley Integrated Health and Care Trust 
 * Dudley Metropolitan Borough Council 
 * Sandwell Metropolitan Borough Council 
 * Walsall Metropolitan Borough Council 
 * City of Wolverhampton Council  
 * West Midlands Ambulance Service NHS Trust

Health and care organisations in the neighbouring areas of Staffordshire and
Stoke-on-Trent, and Shropshire Telford and Wrekin, will also be able to view
your information for the purpose of giving you direct care should it be
necessary. 


WHAT DO I NEED TO DO?

You don’t need to do anything. For anyone aged 18 or over who is registered with
a GP in the Black Country and West Birmingham, the change will take place
automatically when we switch on the shared care record across the organisations
taking part in the programme. We’ll update the list of organisations over time
to reflect any changes that may take place.


CAN I SAY NO TO THIS?

Yes – you have the right to object at any time. We don’t recommend this, as it
could affect your care in the long term if information is not easily available
when needed, for example if you are admitted to a hospital emergency department
and are too unwell to answer questions about things like your allergies and
medications.  

Objecting will mean the services giving you care will be unable to view your
records from other services. 

However, the decision is entirely yours. If you do want to object, visit your
data, your rights.
 


FREQUENTLY ASKED QUESTIONS

You’ll find lots more information in our frequently asked questions. These will
give you answers to some of the things you might still want to ask after reading
our Fair Processing Notice. They’ll also cover new developments with the shared
care record as and when they happen, explaining what these mean for you. They’ll
also cover new developments with the shared care record as and when they happen,
explaining what these mean for you.


WHAT IS A SHARED CARE RECORD?

An NHS shared care record (ShCR) is a way of bringing together all your separate
records from the different organisations involved in your health and care.  

It will let the professionals who are directly involved with your care see
relevant information about the care and treatment you’ve had across all
services, in all parts of the Black Country and West Birmingham.

This means you only have to tell your story once, and our local health and care
professionals have instant access to all the information they need to treat you
in the fastest, safest and most effective way. 


WHO WILL BE ABLE TO LOOK AT MY INFORMATION?

The first phase of One Health and Care in the Black Country and West Birmingham
will allow health and care professionals to view appropriate information
contained in: 

 * your GP practice medical record 
 * information from secondary care, including hospitals, mental health and
   community services 
 * radiology and pathology results 
 * maternity records 
 * social care information such as care plans and wishes. 

Being able to see this information will help them give you the best care as
quickly as possible without having to make phone calls or wait for other
organisations to forward details on. 

Some administrative and secretarial staff will also be able to see information
so they can support the professionals, for example by sending you an appointment
letter. 

All staff must follow the law on keeping your information confidential. Each
time they look at your records this will be recorded to make sure they’re only
looking at the right information, for the right reasons. 

We’ll bring together information from GPs and allow it to be seen by health
professionals in hospitals, including emergency departments. And we’ll be adding
information from community and social care, ambulance, and NHS 111 services. 

There are strict rules around how we use your information. Your data will only
be managed and viewed in line with legal requirements, including UK data
protection legislation (DPA 2018 and superseding legislation). Official
inspections, or audits, will be carried out to check this is the case. 

In the longer term, selected information will be used confidentially to help
services understand local health and care needs and find the best ways to meet
them. This is not coming in right away, we’ll tell you when it does, and you
will have the option to opt out of this part without affecting your care.


HOW DOES THIS BENEFIT ME?

The benefits to you include: 

 * not having to repeat your details every time you need care 
 * better and potentially faster treatment as the professionals caring for you
   will be able to quickly see your records  
 * not having to explain your social care support to health professionals 
 * clinicians being able to see what medications you’re taking, what you’ve
   taken in the past, and if you have any allergies – making your treatment
   safer


FAIR PROCESSING NOTICE

Our Fair Processing Notice sets out in detail the types of information that is
recorded about you, why this is necessary and the ways in which this information
may be used.

One Health and Care: Fair processing notice


IF YOU STILL HAVE QUESTIONS

If you’re unsure about anything, or have any questions we haven’t answered in
the FAQs, please contact our Time2Talk team: 

 * Telephone: 0121 612 4110 
 * Email: bcicb.time2talk@nhs.net
 * Post: Time2Talk, Healthier Futures: Black Country Integrated Care System,
   Civic Centre, St Peters Square, Wolverhampton, WV1 1SH

You can also contact us if you need this information in an alternative format,
for example, braille, audio, easy read or your spoken language.


One Health & Care: Fair processing notice

Frequently asked questions

Your data, your rights

Fair processing campaign
Download resources to promote One Health & Care among your network or
organisation


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