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SpeakersAgendaWhy Attend?Partners Locations ▼ SpeakersAgendaWhy Attend?Partners Locations ▼ Text here Text here Request to partner Register March 20 & 21, 2024 New York Agenda An agenda packed with grounbreaking keynotes, roundtables, breakouts and panel discussions. Full 2024 agenda to be released soon. Sponsor Download brochure Print agenda What's on March 20 March 21 March 20 March 20 09:00 Main stage Chairperson opening remarks See the details 09:15 Main stage The strategic edge: Empowering CSMs in business reviews Chad Horenfeldt, Vice President of Customer Experience, PathFactory See the details 09:45 Main stage Customer success 2.0: A comparative exploration of human-first and digital-first paradigms Tereza Sukopova, Head of Customer Education and Enablement, Cisco See the details 10:45 Main stage How to predict and avoid customer churn using data analytics and AI Suyog Gandhi, Director of Customer Success, Salesforce See the details 11:15 Main stage First impressions matter: Elevating your onboarding experience Mike Sasaki, Chief Customer Officer, ID.me See the details 11:45 Main stage Interactive roundtable discussions Kimberly Ayala, Director of Customer Success, North & South America, Akeneo Jennifer Hartman, Director of Client Success, Noom See the details 13:30 Main stage Panel discussion: Building a high-performance CS team - from recruitment to retention Ruy Tiapula de Alencar, Head of Customer Success, Broadridge Samantha Blum, Director of Customer Success, data.ai Dylan Douglas, Head of Customer Success, Smartly.io Steve Clancy, Global Vice President, Customer Success, TIME See the details 14:15 Main stage Maximizing revenue potential: The CSM's guide to commercial conversations Gabriel Dizon, Head of Customer Success, Workday See the details 14:45 Main stage Operational excellence: Building customer success in high-growth environments Alana D'Angelica, Vice President of Customer Success, Wix See the details 15:45 Main stage Retention revolution: The changing face of customer success KPIs Matthew Kaplon, Director of Enterprise Client Success | Logistics and Top Accounts, Indeed See the details 16:15 Main stage Panel discussion: From support to strategy - securing your seat at the table Christopher Kocher, Regional Head of Customer Success, Financial Times Avinash Asthana, Principal Leader, Customer Success, IBM Alan Olegario, Customer Success Account Director, Microsoft Derrick Smith, Strategic Director of Customer Success, Jellyfish See the details 17:00 Main stage Closing Remarks See the details 17:15 Main stage Happy hour sponsored by Customer Success Collective See the details Useful links Speakers Agenda Why attend? Partners Register Privacy policy Cookie policy Summit series New York Denver Amsterdam Seattle Las Vegas San Francisco Toronto London Chicago Singapore Sydney Boston Austin Contact us Speaker enquiries Attendee enquiries Partner enquiries Media partnership enquiries www.customersuccesscollective.com made with Acara Join the conversation Download brochure×