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SIGNING
Find answers to your eSignature signing questions.
* 932 Topics
* 2,602 Replies
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932 TOPICS
Recently Active
Most Replies Most views Newest First
A
arbasialdiNewcomer
asked in Signing
CERTIFICATE OF COMPLETION - SEND IT OR NOT ?
Hello fellow members, If I email someone a document signed by docusign and they
were not part of the envelope, should the certificate of completion be sent
together with the signed document or not ? Does sending it pose a security risk
in any way shape or form, given that some personal information is written in it,
such as name, email, position etc ? Thank you
00
10 minutes ago
A
AugustZellmerNewcomer
asked in Signing
DISABLE EMAIL NOTIFICATION FOR VOIDED ENVELOPES
So sometimes, I receive a notification email that a document I sent out (I’m not
the signer) was voided. How do I disable this notification email (on documents
for which I’m not the signer)?
02
L
3 hours ago
C
Community UserLegacy User
asked in Signing
WHY DOCUSIGN FILES ARE NOT EDITABLE IN ADOBE ACROBAT?
I have to send a file signed with Docusign to one of my clients, who will then
add their stamp onto the file via Adobe Acrobat. When I send them the file, they
tell me they cannot add the stamp since the document has been protected by
Docusign automatically. Is this normal behavior? How can clients add their Adobe
stamps onto Docusign issued files? P.S: I usually download the signed file
first, then attach it onto an email to the clients Many thanks in advance
03
T
7 hours ago
J
JeromeDNewcomer
asked in Signing
TROUBLESHOOT WITH DOCUMENT
Hello, Customer send us a document to sign but when we clinck on the link we
have this issue : The customer sent us 2 times the document but same issue.
Someone have an idea ? Thanks, Jérôme
00
J
8 hours ago
A
Ajay123Newcomer
asked in Signing
HOW TO SING DOCOMENT?
How to Sing Docoment?
00
A
9 hours ago
F
Fs OliveiraNewcomer
asked in Signing
DOCUSING - ASSINATURA ELETRÔNICA - CERTIFICADO DIGITAL TOKEN
Boa noite! Em relação a vocês a seguinte situação: Na empresa que atuo quando
alguns colaboradores desejavam realizar assinaturas via certificado digital (ICP
Brasil) com seu token ou smart cards compatível nos navegadores Chrome ou Edge
com as extensões já adicionadas e o software docusing kpi já instalado, ao
clicar para analise o documento para assinatura fica somente a página carregando
com a seguinte mensagem “Estamos verificando seu navegador e software” e fica
por muito tempo até a resistência. Para o funcionamento em alguns casos tem que
fechar completamente o navegador e abrir novamente. Outros casos mesmo após uma
troca de navegador não foi possível sobreviver, somente trocando de rede
corporativa para celular 4G rápido e concluindo a assinatura. Isso ocorre com
várias pessoas, preciso realizar alguma liberação no firewall específico para o
pleno funcionamento? Já adicionamos no firewall e persistimos. Existe algum
procedimento que possa ser realizado para uma solução geral e
00
F
12 hours ago
L
loriwagnerNewcomer
asked in Signing
WHAT IS A DOCUSIGN MANIFEST?
Hi, I have received a request to provide a DocuSign Manifest in order to accept
electronic signature. Any one know how to go about this? Thanks, Lori
01
16 hours ago
M
mckenzieNewcomer
asked in Signing
WITNESS
When a witness is to sign a document do they have to visibly witness the signer
signing (say through facetime) or is the security on the computer enough to
verify that the witness has witnessed the signature.
00
M
18 hours ago
J
JoYorkNewcomer
asked in Signing
SIGN DOCUMENT - OPTION TO CHOOSE A SIGNATURE
Hi all - has anyone had an issue when using the option to Sign a document in
that you cannot use a another signature other than your default signature? Some
of our colleagues are experiencing this today, (but apparently there was no
issues earlier in the week)? Thanks
04
J
21 hours ago
P
PintelNewcomer
asked in Signing
IS IT POSSIBLE THAT EACH PARTY TO A CONTRACT SIGNS THE DOCUMENT WITH ITS OWN
DOCUSIGN PROCESS?
Hi, is the validity of the digital signatures effected or becomes invalid if
each party to a contract takes care only for collecting its own signatures via
independent docusign processes? E.g.: Party A internally signs contract via
docusign After completion Party A sends the contract via (regular) email to
Party B Party B starts a new docusign process with its own account to collect
its internal signatures Party B sends “completely” signed contract back to Party
A via (regular) email.
05
P
23 hours ago
E
Ed CharvetNewcomer
asked in Signing
STAMP BUT NO SIGNATURE
HiI have a deed which has been witnessed. The witness has given their details
and the signature is time stamped, but the witness did not insert the signature.
Does this mean that the witness signature is invalid and I am best to start
again...or does the stamp mean that it is a valid signature. thank you. Ed
02
C
1 day ago
F
FILNewcomer
asked in Signing
OVERLAPPING SIGNATURES
Hello, I had 7 people sign a document but the initials overlap on my document
since it takes up too much space. I don't want to redo my document and redo the
whole circuit. Is my final document still valid? THANKS
02
C
1 day ago
P
pddlcNewcomer
asked in Signing
TROUBLE WITH MATCHING ID
I’m having trouble signing a document sent by our notary through an email link.
After putting my initials and signature on the document, a new window via IDnow
pops up and I’m asked to confirm my mobile number, followed by an option to
either take a photo of my ID or to upload a document with my ID. Either way, I
can confirm my ID (passport) and get a success message, but when returning to
DocuSign from the IDnow-window I get an error message saying that the name on my
ID and the document doesn’t match. I noticed that there was some text before my
name, which our notary put there - could that be the problem? Please see
attached screenshots, red underline under the text I’m referring to. Thank you
in advance,Pierre
02
P
1 day ago
C
ChristineNewcomer
asked in Signing
CHANGING A PERSON WHO HAS TO SIGN AFTER DOCUMENT HAS BEEN SENT OUT
Hello - I sent a document out for multiple signatures only to find out later
that one of the recipients is not correct and I need to change the person to
someone else. Is this possible without deleting the document and send out as a
new one? Thanks.
02
C
1 day ago
L
LTaylorObserver
asked in Signing
HELP WITH DOCUMENT ACCESSED VIA EMAIL.
Hi, i am opening a document via email sent from my employer which requires my
initials printed on several pages, then a signature at the bottom. When i open
to document it takes me to https://au.docusign.net/Signing/ xxxxxx xxxxxx I have
accidentally my wrote my signature while accessing the document via my phone as
my initials and have no option to change them I cannot access this email via my
account as when i sign in it takes me to https://apps.docusign.com/send/home
‘Alternate Signing Method’ Visit Docusign.com, click 'Access Documents', and
enter the security code: I have the security code from the email, but when i go
to the link and use the security code, it will take me to my
au.docusign.net/signing/xxxxxxxxxxxxx url where i cannot change my initial. When
i try to contact support through https://support.docusign.com/s/?language=en_US
then https://support.docusign.com/s/contactSupport?language=en_US and i click
‘open a support case’ https://support.docusign.com/CSP_DSClogin?ec=3
00
L
1 day ago
K
KayLNewcomer
asked in Signing
I HAVE SIGNED BUT THE "CONTINUE' BUTTON WON'T WORK.
I have signed but the ‘Continue’ button takes me to this message: “You haven't
quite finishedYou haven't yet signed your agreement. We'll remind you again
later.” Then it suggests I press the “Review’ button again in the initial email,
which I do. This takes me back in and clearly shows my signature and date in the
form. There are no active flags to be able to re-sign. The form is complete. I
press Continue again and get the same message. This happened after the initial
Signature which I customised to my own signature. Then it said I could check the
document in Docusign. I clicked on that intending to print the form, which took
me to the Docusign login. I logged in with password and code which brought up
some weird stuff which looked like it was for the sender rather than the
recipient, but no form for me to review. I logged out of Docusign thinking I
would try to print from the email instead. Then got the ‘You haven’t finished’
message. EDIT: My partner just messaged me to say he also
01
1 day ago
J
jayceeNewcomer
asked in Signing
PRE SAVED SIGNATURES
Hello, I understand that DocuSign automatically recognizes our account, and once
we sign an envelope for the first time, it pre-saves the signature for
subsequent envelopes. For security reasons, I would prefer my signature not to
be pre-saved. How can we address this?
01
1 day ago
M
Micaela Lopez BarrpsNewcomer
asked in Signing
MISSPELED COMPANY NAME
HELLO!Due to a mistake a client signed a document and the name of the company he
was signing for was misspelled on the document.This name appears in the document
that was sent to sign, not in the signature or initials of the document. The
error is in the file, not in DocuSign.How can I correct it? Can the file be
reopened and corrected? Thanks!
04
N
1 day ago
K
KayTeeNewcomer
asked in Signing
MULTIPLE FORMS IN ONE ENVELOPE - CAN'T FINISH
Hi, I am trying to send multiple templates in one envelope and when it comes to
filling it in the finish button does not appear stating that there are fields
that need filling in - but they have all been filled in. For example the name
field - a text field - appears red even though it has data in. Please someone
help me I am loosing the will here! Thank you :)
02
K
1 day ago
L
Leslie ENewcomer
asked in Signing
REVISING A TITLE ON PARTIALLY SIGNED DOCUMENT
The final signer of a document had a change to their title, so now their title
on the document needs to be revised. Is it possible to edit the document now to
reflect this person’s title change, even though other people have already signed
this document? If so, can I make this change as the sender, or can they do this
as the signer?
03
N
1 day ago
N
NahalNew Voice
asked in Signing
REPORT FOR POWERFORM VOLUME
Can I download a report either by account or org admin view to tell me the
volume of powerforms? I wasn’t able to locate such a report.
03
1 day ago
S
silvershowerNewcomer
asked in Signing
DISPUTED SIGNATURE
asking on behalf of a relative. He works for party A. Another employee at party
A signed a contract with party B they were not empowered to sign, and are now
denying signing the contract at all. without a copy of the contract, where to
start investigating this disputed signature? party B has a docusign license, but
not party A.
02
A
1 day ago
L
LPSkeenNewcomer
asked in Signing
HELP! I NEED TO ADD MY SIGNATURE TO MY OWN DOCUMENT BEFORE SENDING IT OUT
I have a lease agreement I need to send to my tenant. I need to sign the
document before I send it, but Docusign has hidden the button for me to do that,
and I cannot find it anywhere. Please help.
01
1 day ago
J
JBoothNewcomer
asked in Signing
SECURITY QUESTION
Is the docusign signature code underneath the signature related to the docusign
envelope code?
01
1 day ago
M
manfonNewcomer
asked in Signing
AS THE RECIPIENT SCECIFIER: ADDING A PRIVATE MESSAGE TO THE SIGNER?
Hi, When delegating as a recipient I can add a private message to the person I
am delegating it to. As a sender I can add a private message to each individual
role. Can I in the role the recipient specifier do this to?
03
2 days ago
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